Sorenson Express: On-Demand ASL Interpreting
For unplanned conversations, Sorenson Express on-demand video remote interpreting is your instant solution to connect with Deaf customers and employees.
ASL Interpreting Right When You Need It
You can’t always predict when you’ll need a sign language interpreter, so Sorenson Express is your solution for on-demand American Sign Language (ASL) interpreting services. With Sorenson Express, simply press a button or scan a QR code to instantly add our qualified ASL interpreters to your conversation. You’ll delight customers and engage employees with an authentic and visible commitment to accessibility and inclusion.
Sorenson Express offers unmatched flexibility to meet your sudden or brief communication needs when scheduled interpreting services wouldn’t be a good fit. Use it when you need it on a phone, tablet, in Zoom, or Microsoft Teams.
Sorenson Express ASL Interpreting Trial
The simplest way to understand what on-demand interpreting can do for your organization is to see it in action. Try Sorenson Express for a month — on us — to see the impact for yourself.
Sorenson Express On-Demand Interpreting Benefits
Sorenson Express for Customers
Answer questions, inquire about needs and preferences, and recommend products and services with the same level of exceptional customer service for Deaf customers that you make a priority for hearing customers. An equitable, accessible customer experience is at your fingertips with on-demand ASL video remote interpreting. Empower your employees to succeed while earning customer loyalty with your commitment to inclusion.
Request an interpreter using Sorenson Express, and one appears on screen within moments.
Expands communication opportunities between signed and spoken languages.
Meets federal guidelines for providing effective communication access.
Hassle-free way to access interpreters at a moment’s notice.
Uses tablet or mobile device for space efficiency and portability.
Sorenson Express for Employees
Support seamless communication between Deaf and hearing colleagues for an inclusive and collaborative workplace. When you can’t schedule an interpreter in advance, Express allows Deaf and hearing employees to get an interpreter on the fly for impromptu meetings, when urgent matters arise, or when they simply need to talk through an issue. Companies that leverage the full extent of their teams’ perspectives, experiences, and talents achieve better outcomes and inclusive workplaces.
Request an interpreter using Sorenson Express, and one appears on screen within moments.
Expand communication equity and understanding between employees.
Embeds into daily operations to optimize Deaf and hearing co-participation.
Hassle-free way to access interpreting at a moment’s notice.
iOS and Android apps, Zoom, or Microsoft Teams to connect in-person or virtually.
For the Public
Mutual understanding is vital in public services like health care, education, and government. On-demand video remote interpreting fills the gaps when on-site interpreting and scheduled VRI aren’t available or aren’t appropriate so you can always provide ADA-compliant communication accessibility with urgency and agility for patients, students, and constituents.
Request an interpreter using Sorenson Express, and one appears within moments.
Expand communication opportunities between signed and spoken languages.
Meet federal guidelines for providing effective communication access.
Hassle-free way to access interpreting at a moment’s notice.
How it works on iOS and Android
At enterprises that have Sorenson Express, one click on an iOS® or Android® device is all it takes to request an interpreter for ASL-to-English or ASL-to-Spanish. A qualified interpreter appears on screen within moments and relays signed and spoken conversations, connecting Deaf and hearing users with a comfortable and frictionless experience.
How it works on Zoom and Microsoft Teams
Sorenson Express integrations for Zoom and Microsoft Teams let you add ASL interpreters to your virtual or hybrid meetings on-demand. Deliver communication equity for an inclusive and collaborative workplace culture that attracts and retains top talent.
Additional Resources
Interpreting Services Comparison
You may benefit from using a mix of our interpreting solutions for different situations. Use our comparison chart to get a better idea of which service is the best match for your specific interpreting need.
Download the interpreting services comparison »
For a more detailed explanation of the different use cases for on-site interpreting, scheduled video remote interpreting, and on-demand video remote interpreting as well as which situations warrant specialized interpreting services, refer to our blog post
Accessibility and Inclusion in Stores
Communication equity has been a challenge in environments with unpredictable interaction, like retail, banking, and hospitality. On-demand ASL interpreting service is the convenient solution to spontaneous Deaf and hearing conversations.
Learn how accessibility is spreading in retail »
Fully Embracing DEIA and its Benefits
Diversity is a good start for your business…but it’s not enough to stop there. Equity, inclusion, and accessibility are critical to reaping the benefits of a DEIA strategy. Interpreting services are one element of DEIA for the Deaf and hard-of-hearing community.
Learn the difference between workplace diversity and an inclusive workplace »
Making Zoom Meetings Deaf-Inclusive
Video conferencing software transformed meetings as we know them, and integrated technological innovations are expanding the options to make virtual meetings accessible.
See how to make your Zoom meetings accessible »
Accessibility in Microsoft Teams Meetings
On-demand sign language interpreting allows you to accommodate remote collaboration between Deaf and hearing Teams meeting participants. It’s among the latest integrated solutions to make your meetings inclusive.
Improving Teams meetings with Deaf and hearing attendees »
Need Help?
Frequently Asked Questions
If you have questions we don’t cover here, our team is happy to fill in the blanks. You can reach us via the form below.
Sorenson Express, our on-demand video interpreting service, enables you to get an interpreter when and where you need one without having to schedule in advance. It’s like having full-time interpreting staff at a fraction of the cost. On-demand interpreting with Sorenson Express allows you to service Deaf customers at the same level you support hearing patrons. In the workplace, Sorenson Express on-demand VRI enables signed and spoken collaboration even for last-minute meetings, when you forget to schedule interpreting in advance, or when you didn’t realize you’d need an interpreter beforehand. It eliminates the need to reschedule meetings because you didn’t arrange for an interpreter and ensures you can collaborate across languages in any meeting.
We have a team of highly trained ASL interpreters ready to step up whenever you need service. When you use Sorenson Express to request an interpreter, one will accept an invitation and join within moments.
Businesses and organizations can sign up for Sorenson Express with a Sorenson account. Click here to start the Sorenson account setup process. Once you have an account, simply install our app to invite an interpreter on your device.
Deaf individuals who want to use Sorenson Express as a customer or employee can access the service only if the business or organization has signed up. If the place you want to use Sorenson Express doesn’t offer it yet, you can suggest it directly to the company or suggest it to us as a business to reach out to.
Sorenson offers VRI services for any situation. Sorenson Express on-demand video remote interpreting supports in-person conversations between Deaf and hearing participants — for customer support in retail, banking, hospitality, and government as well as employee communication — and remote meetings via video conferencing platforms.
For now, Sorenson Express is available to businesses and organizations in the U.S. with plans to expand globally.
People confuse ASL translation and interpreting all the time:
- ASL interpreters relay statements in signed and spoken language. For example, when you use Sorenson Express our interpreters can pass messages between ASL and English or ASL and Spanish.
- ASL translators work between written and signed language. Most often, they’re transforming a source text into ASL for a Deaf person who isn’t fluent in the written language.
Sorenson provides a full suite of interpreting and translation services. Fill out our form, and the appropriate member of our team will reach out about the services you’re interested in.
Learn More About Our Services
For more information or to set up a Sorenson account, provide a little information and our team will take care of you.
