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Healthcare Services

Healthcare providers must accommodate the needs of all patients, including the Deaf and hard of hearing. Sorenson sign language interpreting solutions enable accessibility, seamless communication, and real-time responsiveness to optimize healthcare experiences.

Language Solutions to Connect Patients 

Sorenson offers a wide range of interpreting services, including sign language interpreters with specialized training in medical and mental health care settings, to support accurate and timely communication of critical information as well as establishing trust and understanding. Whether in-person or over video, our expert interpreters ensure reliable two-way communication between providers and patients. The result: greater accessibility and inclusion for Deaf and hard-of-hearing patients and employees and better health outcomes.

Healthcare Interpreting Services

On-site Interpreting

On-site medical ASL interpreters provide face-to-face communication, delivering the optimal experience for participants with clarity and expressing linguistic nuances. In-person interpreting fosters employee relationship-building, collaboration and understanding, and allows patients and their families increased engagement and participation.

Video Remote Interpreting (VRI)

Optimize patient experiences with VRI services that enable fluid communication across signed and spoken languages to create a Deaf-accessible experience. Interpreters in remote locations support seamless virtual discussions between Deaf and hearing patients and medical staff. To communicate medical information, you can select interpreters with the specialized training. For employees, candidate interviews, and employee-supervisor meetings, VRI offers convenient communication for Deaf and hearing employees.

Specialized Interpreting

Sorenson can provide expert interpreters with specialized training for medical and mental health needs as well as certification in locations that require it. Our interpreting resources can also meet your needs for DeafBlind or low vision patients or Certified Deaf Interpreting.

Frequently Asked Questions

If you can’t find the answer to your question here or on our support page, our team would be happy to fill in the blanks.

ADA guidelines include physical features such as wheelchair accessibility and visual alert systems. More broadly, the ADA require businesses serving the public have resources to enable effective communication for people who have vision, hearing, or speech disabilities to exchange information. Sign language interpreting meets not only the needs of the people you serve, but also allows a smooth experience when hiring Deaf employees and supporting daily interaction. Along with our interpreting solutions for business, our hearing-aid compatible captioned phone service and videophones for individuals support a positive experience for patients and employees. You can view a detailed description of ADA guidelines for communication directly from the federal justice department: ada.gov/resources/effective-communication. 

Training medical and administrative staff to manage interactions with Deaf patients is key to offering the same level of service that hearing patients receive. That can include encouraging staff to learn some basic medical sign language. Healthcare providers can support staff and patients equally by applying appropriate technologies and services, such as sign language interpreters—either in person or via Video Remote Interpreting (VRI—for easy and seamless communication). 

Deaf patients want the same things your hearing patients want: clear communication, respect, and service. Offering access to communication in their primary language by retaining interpreting solutions signals consideration for their needs and allows you to extend the same level of customer service hearing patients receive. Offering employees or patients who are Deaf ASL services that meet their needs is central to quality customer care. 


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