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CaptionCall Mobile Captioning

Don’t sweat phone calls — caption them. Our no-cost, real-time mobile caption app restores your confidence and self-dependence to take calls wherever you are.

Your No-Cost, Real-Time Caption App for Mobile

Pick up the phone wherever you are and catch every word of your calls with the CaptionCall Mobile captioning app. Award-winning technology turns spoken language into real-time captions on your smartphone that you can read like a text message thread.

To everyone else, you using CaptionCall Mobile will appear to be a typical mobile call with speakerphone. Accurate call captions appear instantly for natural conversation with no lag, and the app uses Artificial Intelligence (AI), so your conversations are completely private.

CaptionCall Mobile is a streamlined workhorse with essential, functional features you’ll use:

  • Voicemail captioning
  • Captioned call transcripts
  • English or Spanish captions and user interface
  • Adjustable text size and color
CaptionCall Mobile is a no-cost app for people with hearing loss who need captions to use the phone. If you qualify for CaptionCall Mobile and also have a home phone, you can sign up for CaptionCall to get captions on those calls too with our landline caption phone.

Need help?

If you need help with the CaptionCall mobile app, send an email to [email protected], call 1 (877) 557-2227, or get help right away by clicking the chat icon in the lower-right corner of this page.

CaptionCall Mobile Benefits and Features

CaptionCall Mobile

The CaptionCall Mobile app allows you to take call captioning anywhere you take your smartphone. Whether you have an active lifestyle and need captions on the go or you don’t have a landline phone, CaptionCall Mobile offers fast, accurate captions on your Android or iOS device. 

CaptionCall Mobile with new UI

CaptionCall Mobile FAQs

Yes! You are already a certified user. Download the app. 

The CaptionCall Mobile app supports iOS 15 or later and Android 9 or later.

No. CaptionCall Mobile is a no-cost ADA government service provided to qualified people with hearing loss who need captions to use the phone effectively.

You’ll get an additional phone number to use with the CaptionCall Mobile app. People can still call your mobile number; it can be forwarded to the CaptionCall app.

CaptionCall is part of the federal government’s Internet Protocol Captioned Telephone Service (IP CTS) program, part of a mandate of the Americans with Disabilities Act (ADA) to ensure people with hearing loss have equal access to telephone calls.

The funding for the service comes from fees the FCC collects from telecommunications companies. The FCC uses that funding to reimburse each minute of captioning service Sorenson provides instead of customers paying for it out of pocket. This is why the service is only available to people with hearing loss who need captions to use the phone.

Download CaptionCall Mobile app 

You can register and self-certify from within the mobile app and make your first call within minutes