Interpreting Services for Investing and Finance
Make Financial Services Accessible with Sign Language Interpreting
Sorenson’s sign language interpreting solutions for finance enable financial services providers to support interactions between Deaf and hearing staff, candidates, clients, and partners. DEIA is important to today’s job candidates, and Sorenson’s services help your business make it a priority so you can attract and retain talent and customers.
Financial Services Solutions
On-site InterpretingOn-site sign language for the financial sector maximizes accessibility. Dedicated interpreters provide live interpreting to communicate in real-time. In-person interpreting optimizes engagement, participation, and relationship-building.
No risk of internet connection issues or frozen video feeds.
Interpreter observes unspoken cues for more accurate communication.
A deeper level of communication, with interpreter blending into conversation.
No delay of internet video transmission for smoother on-site communications.
Video Remote Interpreting (VRI)
VRI offers you the convenience of scheduling sign language interpreting over video to connect with clients, prospects, job candidates, and employees.
Sorenson’s reliable, accurate sign language interpreters enable seamless in-person or virtual discussions between Deaf and hearing participants with an interpreter over an internet connection. Use VRI for staff meetings, candidate interviews, and employee-supervisor discussions. You can select interpreters with knowledge of the financial industry and subject matter.
Request an interpreter familiar with your industry, terminology, or regulations.
Anytime interpreter access without the cost of employing interpreter full-time.
Interpreters available whenever you need them for in-person or virtual meetings.
Inclusive of diverse employees and customers for understanding and collaboration.
Frequently Asked Questions
Find answers to frequently asked questions about Sign Language Interpreting services for banking and more.
Financial service companies can make services accessible to Deaf individuals with an on-staff Sign Language Interpreter or with on-site or video remote interpreting through a professional third-party interpreting service, such as Sorenson.
The ADA prohibits any U.S. company from discriminating against people with disabilities, including the Deaf and hard-of-hearing. Any company with 15 or more employees must provide equal access to all when applying for, interviewing for, or holding a job. Companies that serve the public must also provide effective communication for customers. That includes making an ASL interpreter available if a Deaf individual asks for one.
According to the World Health Organization (WHO), more than 5% of people worldwide have disabling hearing loss. To put that in perspective, if a bank has 100,000 customers, 5,000 of those customers would have disabling hearing loss. Those customers need—and are entitled to—the same banking services as hearing customers. Banks, CPAs, and investment firms can’t refuse an American Sign Language (ASL) request. Doing so violates the Americans with Disabilities Act (ADA). This applies to direct and indirect requests for ASL financial services. For example, if a caller using video relay service calls a bank, the bank can’t refuse the call.
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