Sound Off Project: Resources for Veteran Hearing Loss
For service members or Veterans with hearing loss, this is a space to find understanding, community, and support, including no-cost call captioning for home and mobile.
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Introducing Sound Off Project
America's Most Trusted Captioning Telephone Service for Veterans with Hearing Loss
If you have a hard time hearing people on the phone, call captioning may be a solution. Sorenson offers real-time, exceptionally accurate captioning of phone calls and voicemail for landline and mobile at no cost to you.
If you need call captioning to use the phone because of your hearing loss, you can sign up for our CaptionCall service and specially designed caption phone to make phone calls clear, efficient, and stress-free.
Even better: you’re in control. You can ask your VA audiologist about how captions fit your hearing-loss situation. When you’re ready to try CaptionCall, you can self-certify your need for call captioning, so there’s no waiting on insurance or the VA for approval.
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Veterans Sound Off About Call Captioning
Listen to fellow Veterans’ experiences with hearing loss and using CaptionCall.
Tawanna Jones
US Army
Frank Perez
Vietnam Veterans of America
Sean Habina
Vietnam Veterans of America
Why is There No Cost for CaptionCall?
Sorenson’s call captioning services are part of a federally funded program for people with hearing loss who need captioning to use the phone effectively. The FCC collects the funds from telecommunications companies — often passed on through TRS fees on consumer phone bills — to cover the costs. Call captioning is one of the federal programs military service members and Veterans may be entitled to.
CaptionCall & CaptionCall Mobile Benefits and Features
CaptionCall Mobile
For phone calls on the go, you want our CaptionCall Mobile caption app on your smartphone or tablet. CaptionCall Mobile earns top ratings as a caption app for iPhone and Android devices, and as soon as you try it you’ll know why. The app is streamlined and intuitive, but it runs on award-winning AI to give you lightning fast, accurate captions.
See more info about CaptionCall Mobile »
Your call captions on CaptionCall Mobile come only from advanced automatic speech recognition software for complete call privacy.
No one can tell you’re using CaptionCall Mobile. It looks like a typical cell phone call on speakerphone and works with your regular number.
Caption your phone calls wherever you are to connect on the go and follow conversations, even with background noise.
Read captions of both sides of your conversations like a text message thread so call transcripts make more sense.
CaptionCall by Sorenson
CaptionCall is your call captioning solution for your home phone. When you sign up for CaptionCall, we provide our complimentary CaptionCall phone as part of the service. It works like a regular phone, but has a large touchscreen that displays scrolling text of your conversation for clear caption phone calls.
You can get CaptionCall at home through your landline phone service, high-speed internet, or smartphone mobile service.
Trained captioning agents work with advanced voice recognition technology to ensure the accuracy of your call captioning.
You already know how to use it! CaptionCall works just like a regular landline phone except you can use live caption for calls.
You have the option to adjust your CaptionCall phone to your specific hearing needs for frequency amplification and volume.
Frequently Asked Questions
If you have questions we don’t answer here, you can find more FAQs on our captioning services page and support page or contact our excellent Customer Care team.
If you have hearing loss that makes it difficult to hear people on the phone and need captions to understand your calls, then you qualify for the service. You can (and must) self-certify that need when you register for CaptionCall.
Valid question. You have options. We strive to offer the best.
Sorenson is the number one call captioning provider in the U.S., and we credit that to our fast and accurate captioning, innovative technology, user-friendly interfaces, and outstanding customer support.
When you sign up for CaptionCall, you get our renowned Red Carpet Service, with complimentary delivery, installation, and training on how to use the CaptionCall phone.
We listen to user feedback to continuously add and update features for CaptionCall to provide the best possible user experience.
Download CaptionCall Mobile app
You can register and self-certify from within the mobile app and make your first call within minutes
*The appearance of VFW members does not imply a VFW endorsement of services.
