Sound Off Project: Resources for Veteran Hearing Loss
For service members or Veterans with hearing loss, this is a space to find understanding, community, and support, including no-cost call captioning for home and mobile.
Introducing Sound Off Project
America's Most Trusted Captioning Telephone Service for Veterans with Hearing Loss
If you have a hard time hearing people on the phone, call captioning may be a solution. Sorenson offers real-time, exceptionally accurate captioning of phone calls and voicemail for landline and mobile at no cost to you.
If you need call captioning to use the phone because of your hearing loss, you can sign up for our CaptionCall service and specially designed caption phone to make phone calls clear, efficient, and stress-free.
Even better: you’re in control. You can ask your VA audiologist about how captions fit your hearing-loss situation. When you’re ready to try CaptionCall, you can self-certify your need for call captioning, so there’s no waiting on insurance or the VA for approval.
Veterans Sound Off About Call Captioning
Listen to fellow Veterans’ experiences with hearing loss and using CaptionCall.
VFW District 4 commander *, DAV Idaho
Vietnam Veterans of America
Vietnam Veterans of America
Why is There No Cost for CaptionCall?
Sorenson’s call captioning services are part of a federally funded program for people with hearing loss who need captioning to use the phone effectively. The FCC collects the funds from telecommunications companies — often passed on through TRS fees on consumer phone bills — to cover the costs. Call captioning is one of the federal programs military service members and Veterans may be entitled to.
CaptionCall & CaptionCall Mobile Benefits and Features
You can get CaptionCall at home through your landline phone service, high-speed internet, or smartphone mobile service.
Trained captioning agents work with advanced voice recognition technology to ensure the accuracy of your call captioning.
You already know how to use it! CaptionCall works just like a regular landline phone except you can use live caption for calls.
You have the option to adjust your CaptionCall phone to your specific hearing needs for frequency amplification and volume.
If you have hearing loss that makes it difficult to hear people on the phone and need captions to understand your calls, then you qualify for the service. You can (and must) self-certify that need when you register for CaptionCall.
Valid question. You have options. We strive to offer the best.
Sorenson is the number one call captioning provider in the U.S., and we credit that to our fast and accurate captioning, innovative technology, user-friendly interfaces, and outstanding customer support.
When you sign up for CaptionCall, you get our renowned Red Carpet Service, with complimentary delivery, installation, and training on how to use the CaptionCall phone.
We listen to user feedback to continuously add and update features for CaptionCall to provide the best possible user experience.
Download CaptionCall Mobile app
You can register and self-certify from within the mobile app and make your first call within minutes
Get started with CaptionCall by Sorenson
If you need captions to use the phone because of your hearing loss, fill out the form to get our CaptionCall service and phone at no cost. You can also reach us at (833) 691-1600.
*The appearance of VFW members does not imply a VFW endorsement of services.