Personal products
Video Relay Service and no-cost phone call captions
Enterprise products
Interpreting, captioning, and translation services
Sorenson is a global language services provider and the leader in communication solutions for the Deaf and hard-of-hearing communities.
1 billion+
conversations enabled
4000+
interpreters worldwide
1 in 5
Sorenson employees identify as Deaf, hard of hearing, or CODA
20+
years of experience
Testimonials
See what customers say about their experience using Sorenson solutions
“This is amazing to have both at home and on my cell phone. I can now do business and make regular calls with more ease and not just pretend to understand. I'm hard-of-hearing and always relied on my lip reading, but you can't do that on the phone.”
Jennifer D.
CaptionCall customer
“I so appreciate my new phone. It has given me a better quality of life — still can’t believe it was (no-cost). Your service person was exceptional and the phone is so easy to use... And all of this because my hearing aid pro had the information in their office.”
Eleanor
CaptionCall customer
“I didn’t realize how many words I was missing in day-to-day conversations until my wife pushed me to try CaptionCall. Now, I can understand what my grandchildren are saying, instead of smiling and nodding blankly.”
Ron
Vietnam Veteran
“This service works amazingly well. Also try their mobile app. I just forward my cell phone number to the app phone number and all of my calls run through it and I can carry on a conversation with people.”
Elizabeth R.
CaptionCall customer
“I am severely (hard-of-hearing) and the phone has been a major source of inner turmoil and serious psychological dread for me. This app has seriously changed my life.”
Annie
CaptionCall customer
“I can now have calls transcribed on my cell phone pretty accurately & immediately with seemingly no delay. It has improved my relationship with my daughter since she stopped calling because I couldn’t understand her.”
Maryjane
CaptionCall customer
“This app is an absolute life saver. I cannot recommend it enough. I’ve been able to call several companies and talk to customer service reps and am actually able to understand them. Honestly kind of life changing.”
Jo
CaptionCall customer
“To be able to talk to my long distanced friends/family member on the phone instead of texting/emailing all the time! Had several that cried when they heard my voice on the first time I called!...FINALLY! I am fiercely independent.”
Ruth
CaptionCall customer
“I love this! I struggle with phone calls even with cochlear implants. This app is a life saver.”
Amberry
CaptionCall customer
“Transcription is perfect. I’m deaf and this app allows me to keep in touch with family and friends.”
Huseman
CaptionCall customer
“It helps me verify what I am hearing. Very important as I am a pediatrician. I am more confident and provide better care.”
Howard
CaptionCall customer
Shirley
CaptionCall customer
“It’s just absolutely the best thing that’s happened to me because I talk a lot on the phone now.”
Lou
CaptionCall customer
“I couldn’t even use a telephone anymore. So when I had an opportunity to try the CaptionCall telephone, I said, ‘this is what I’ve been needing.”
Tony L.
Air Force Paramedic, Gulf War
“My thought is that you provide a very good service for the Veteran community that’s (hard-of-hearing) to utilize, and I wish everybody knows about it.”
Benjamin N.
Chaplain, DAV Maryland
“CaptionCall has been remarkable in helping others to communicate.”
Carol B.
Vietnam Veterans of America, Chapter 301
“I love it. My sister-in-law, she’s hard-of-hearing, but she reads her CaptionCall closed captions, and it helps her.”
Ira W.
DAV Chapter 17, Indiana
“Well, I just got my CaptionCall about a month ago, and what a change it has been in my life just that fast.”
Tim C.
Vietnam Veterans of America
“I can understand calls clearly, I can read clearly, and it works great. I’m 100% endorsement of it.”
Sean H.
Vietnam Veterans of America
“I ordered CaptionCall last year after the Vietnam Veteran convention, and it has been a marvelous experience.”
Tawanna J.
US Army
“The best thing about it is the customer service is excellent.”
“The VP has enhanced my relations with my family, friends and associates worldwide. As a deaf person not using phone for 50 years and then being given the basic human right to phone communication in later stage really blew me away.”
Alan G.
Sorenson VRS customer
Resources
Articles, guides, media, and events for powerful connections
May 7, 2024 - 3 min read
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Sorenson Video Relay (VRS)
Need to contact us about VRS? Complete this form or use the information shown here. If you need CaptionCall or Enterprise, click the tabs directly above.
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