Captioned Calls

Communicate with confidence using advanced call captioning at no cost if you have hearing loss that makes live captions necessary to use the phone 

No-Cost Captioned Phone Service 

Sorenson’s phone call captioning solutions create clear, accurate text of conversations in real time, so people with hearing loss who need captions to use the phone can go about their lives and maintain their connections. If you qualify for captioning service, you have two options: our popular CaptionCall by Sorenson service for home phone and Olelo by Sorenson mobile app for the most accurate phone call captioning on-the-go. Use both and never worry about understanding your phone conversations with fast, accurate captioning on two easy-to-use products. 

CaptionCall and Olelo are part of a federally funded service, so people who need captions to use the phone because of their hearing loss can use them at no cost. You self-certify your need when you sign up. 

Benefits and Features

CaptionCall by Sorenson

Our latest and greatest captioning telephone allows you to read your conversations in big, clear text. We’ve also included several features to make your phone calls more convenient, but whether you choose to use all or none of them, you can count on instant, accurate captions so you don’t miss a word.


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How CaptionCall works

Sorenson has been fine tuning its phone call captioning via CaptionCall by Sorenson and mobile apps for years to make our hard-of-hearing phones the best out there. Watch how seamlessly our services fit into everyday life. 

How Olelo works

Anywhere you take your smartphone, you can also take your captions. Olelo by Sorenson provides immediate, accurate captions in a customizable app eligible users can download and start using right now.  


You can get CaptionCall by Sorenson for all the places you need a captioned phone and take your captions everywhere you go with the Olelo by Sorenson mobile app


Stay in touch with family and friends


Catch up with your classmates or check in with your teachers


No need to fear unclear calls with coworkers or customers


Work for a government agency? We build our solutions to meet your needs

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Frequently Asked Questions

If you have questions we don’t answer here, check our support page or contact our excellent Customer Care team 

No. Telephone captioning is a no-cost ADA service the government funds to help people with hearing loss who need captioning to communicate on the phone

All captioned call companies receive compensation from the same Telecommunications Relay Services (TRS) Fund through the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). CaptionCall by Sorenson receives compensation from the TRS Fund by the minute for captioned calls.  

Yes, you can pair wireless hearing aids with your mobile phone to stream audio, and the Olelo by Sorenson mobile app displays captions of both sides of the conversation. 

Yes. Only people with hearing loss who need captions to use the phone effectively may use CaptionCall and Olelo. This isn’t just our policy; it’s the law. The Federal TRS/IP CTS fund supports Sorenson’s call captioning services and only permits Deaf and hard-of-hearing users to register for service. 

Internet Protocol Captioned Telephone Service (IP CTS) is a form of telecommunications relay service (TRS) that permits an individual who can speak, but who has difficulty hearing, to use a phone to simultaneously listen to the other person and read captions of what the other person is saying. 


As part of the requirements of the IP CTS program, we need to validate that our users are actual people and not fictional or fraudulent signups. This is the only reason we ask for your registration information, and we never sell, share, or use it for third-party marketing or any other purpose. 


Download Olelo by Sorenson app 

Register and self-certify directly from the mobile app

Get started with CaptionCall by Sorenson

If you need captions to use the phone because of your hearing loss, fill out the form to get our CaptionCall service and phone at no cost, you can also reach us at 833-691-1600

CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2023 CaptionCall, LLC. All rights reserved. Patent information: 

CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.