Call Captioning Solutions

Communicate with confidence using advanced call captioning at no cost if you have hearing loss that makes live captions necessary to use the phone 

No-Cost Captioned Phone Service 

Sorenson’s phone call captioning solutions create clear, accurate text of conversations in real time, so people with hearing loss who need captions to use the phone can go about their lives and maintain their connections. Try our popular CaptionCall by Sorenson service for home phone and Olelo by Sorenson mobile app for the most accurate phone call captioning on-the-go. Use both and never worry about understanding your phone conversations. 

Sorenson Captioned Call Products

CaptionCall by Sorenson

Olelo by Sorenson

CaptionCall by Sorenson

See every word on a large, touchscreen display with CaptionCall by Sorenson. With the latest technology backed up by trained captioning agents, this home phone service is a long way from what you grew up with.

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Olelo by Sorenson

Don’t use a landline phone? Always on the move? No problem. Our mobile captioning app, Olelo by Sorenson, allows you to take accurate, real-time call captions anywhere you have your smartphone.

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Benefits of Sorenson Call Captioning


Sorenson Captioning Solutions

Fast and accurate

Every word of your phone call, transcribed in real time

No-cost service

Sorenson's CaptionCall and Olelo services are federally funded

Easy to use

Our captioned phone and app are basic and intuitive


Submit our form saying you need captions because of hearing loss

How it works

Sorenson has been fine tuning its phone call captioning via CaptionCall by Sorenson and mobile apps for years to make our  hard-of-hearing services and phones the best out there. Watch how seamlessly our services fit into everyday life.


CaptionCall by Sorenson live captions your calls for you at no cost at these places and more! 


Stay in touch with family and friends


Catch up with your classmates or check in with your teachers


No need to fear unclear calls with coworkers or customers


Work for a government agency? We build our solutions to meet your needs

Sorenson Scoops

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CaptionCall & Sorenson Merge

Sorenson launched its phone call captioning service in 2010 as CaptionCall, which has become the leader in the industry. In 2022, our global rebranding initiative kickstarted the transition to bring CaptionCall and Sorenson products and services together under one brand.

Understand the Change

Frequently Asked Questions

If you have questions we don’t answer here, check our support page or contact our excellent Customer Care team 

No. Telephone captioning is a no-cost to the user ADA service the government funds to help people with hearing loss who need captioning to communicate effectively on the phone.

All captioned call companies receive compensation from the same Telecommunications Relay Services (TRS) Fund through the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). CaptionCall by Sorenson receives compensation from the TRS Fund by the minute for captioned calls. 

Yes, you can pair wireless hearing aids with your mobile phone to stream audio. The Olelo by Sorenson mobile app displays captions of what you hear. 


Get started with CaptionCall by Sorenson

If you need captions to use the phone because of your hearing loss, fill out the form to get our CaptionCall service and phone at no cost, you can also reach us at 833-691-1600

CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2023 CaptionCall, LLC. All rights reserved. Patent information: CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.