Call Captioning Solutions
No-Cost Captioned Phone Service
Sorenson’s phone call captioning solutions create clear, accurate text of conversations in real time, so people with hearing loss who need captions to use the phone can go about their lives and maintain their connections. Try our popular CaptionCall by Sorenson service for home phone and Olelo by Sorenson mobile app for the most accurate phone call captioning on-the-go. Use both and never worry about understanding your phone conversations.
Sorenson Captioned Call Products
CaptionCall by Sorenson
Olelo by Sorenson
CaptionCall by Sorenson
See every word on a large, touchscreen display with CaptionCall by Sorenson. With the latest technology backed up by trained captioning agents, this home phone service is a long way from what you grew up with.
Explore CaptionCall
Olelo by Sorenson
Don’t use a landline phone? Always on the move? No problem. Our mobile captioning app, Olelo by Sorenson, allows you to take accurate, real-time call captions anywhere you have your smartphone.
Explore Olelo
Benefits of Sorenson Call Captioning
Benefits
Fast and accurate
Every word of your phone call, transcribed in real time
No-cost service
Sorenson's CaptionCall and Olelo services are federally funded
Easy to use
Our captioned phone and app are basic and intuitive
Self-certification
Submit our form saying you need captions because of hearing loss
How it works
Sorenson has been fine tuning its phone call captioning via CaptionCall by Sorenson and mobile apps for years to make our hard-of-hearing services and phones the best out there. Watch how seamlessly our services fit into everyday life.
Places
CaptionCall by Sorenson live captions your calls for you at no cost at these places and more!
Home
Stay in touch with family and friends
School
Catch up with your classmates or check in with your teachers
Work
No need to fear unclear calls with coworkers or customers
Government
Work for a government agency? We build our solutions to meet your needs
Sorenson Scoops
CaptionCall & Sorenson Merge
Sorenson launched its phone call captioning service in 2010 as CaptionCall, which has become the leader in the industry. In 2022, our global rebranding initiative kickstarted the transition to bring CaptionCall and Sorenson products and services together under one brand.
Understand the ChangeFrequently Asked Questions
If you have questions we don’t answer here, check our support page or contact our excellent Customer Care team
No. Telephone captioning is a no-cost to the user ADA service the government funds to help people with hearing loss who need captioning to communicate effectively on the phone.
All captioned call companies receive compensation from the same Telecommunications Relay Services (TRS) Fund through the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). CaptionCall by Sorenson receives compensation from the TRS Fund by the minute for captioned calls.
Yes, you can pair wireless hearing aids with your mobile phone to stream audio. The Olelo by Sorenson mobile app displays captions of what you hear.
Get started with CaptionCall by Sorenson
If you need captions to use the phone because of your hearing loss, fill out the form to get our CaptionCall service and phone at no cost, you can also reach us at 833-691-1600
CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2023 CaptionCall, LLC. All rights reserved. Patent information: www.Sorenson.com/Legal. CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.