Captioned Calls with Confidence

Enjoy advanced call captioning at no cost if you have hearing loss that makes live captions necessary to use the phone.

No-Cost Captioned Phone Service

You can use your phone with confidence when you choose Sorenson’s phone call captioning services. We provide real-time, accurate texts of your conversations, so you never miss—or misunderstand—a word. If your hearing loss makes captions necessary to use the phone effectively, you qualify for captioning services.

We provide you with two great solutions: CaptionCall by Sorenson for your home phone and Olelo by Sorenson mobile app for the most accurate phone call captioning on the go. With either, you can hold calls and be assured of fast, accurate captioning.

CaptionCall and Olelo are part of a federally funded service, so people who need captions to use the phone because of their hearing loss can use them at no cost. The best part is, getting started.

CaptionCall & Olelo Benefits and Features

CaptionCall by Sorenson

With our home phone caption service, you can read your conversations in big, clear text. CaptionCall displays instant, accurate captions on an easy-to-read screen for all your conversations.

From chats with the family to doctor’s appointments, CaptionCall makes you feel confident when speaking on the phone.

Sign up for CaptionCall »

CaptionCall phone for people with hearing loss

How CaptionCall works

We transform your phone calls into text instantly and display it on the big, auto-scrolling screen.

We have been fine tuning our captioned telephone service for the hard-of-hearing since 2010 to give you the best captioned phone experience.

Sign up now »

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How Olelo works

You can take Olelo, our real-time phone caption app, wherever you go. 

We have advanced automatic speech recognition that instantly and accurately converts your conversations into text on your mobile device. It’s easy and private.

Download Olelo by Sorenson »

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Need Help? 

Our support team is here to help you with technical support issues.

If you prefer the DIY approach, get started on your own with our user guides and training videos. If you’re having trouble connecting, check here for service outages.

Frequently Asked Questions

If you have questions we haven’t answered here, check our support page or contact our excellent Customer Care team.

No. Telephone captioning is a no-cost ADA service the government funds to help people with hearing loss who need captioning to communicate on the phone

All captioned call companies receive compensation from the same Telecommunications Relay Services (TRS) Fund through the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). CaptionCall by Sorenson receives compensation from the TRS Fund by the minute for captioned calls.  

Yes, you can pair wireless hearing aids with your mobile phone to stream audio, and the Olelo by Sorenson mobile app displays captions for both sides of the conversation. 

Yes. Only people with hearing loss who need captions to use the phone effectively may use CaptionCall and Olelo. This isn’t just our policy; it’s the law. The Federal TRS/IP CTS fund supports Sorenson’s call captioning services and only permits Deaf and hard-of-hearing users to register for service. 

Internet Protocol Captioned Telephone Service (IP CTS) is a form of telecommunications relay service (TRS) that enables an individual who can speak, but who has difficulty hearing, to use a phone. They can simultaneously listen to the other person and read captions of what the other person is saying. 


As part of the requirements of the IP CTS program, Sorenson must validate our users are actual people and not fictional or fraudulent sign-ups. This is the only reason we ask for your registration information, and we never sell, share, or use it for third-party marketing or any other purpose. 

Download Olelo by Sorenson app 

You can register and self-certify from within the mobile app and make your first call within minutes

Get started with CaptionCall by Sorenson

If you need captions to use the phone because of your hearing loss, complete this form to request CaptionCall service and our caption phone at no cost. You can also reach us at (833) 691-1600. 

CaptionCall and Olelo by Sorenson is available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and Olelo app remains the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information:  www.Sorenson.com/Legal