Captioned Calls with Confidence
Enjoy advanced call captioning at no cost if you have hearing loss that makes live captions necessary to use the phone.
No-Cost Captioned Phone Service
You can use your phone with confidence when you choose Sorenson’s phone call captioning services. We provide real-time, accurate texts of your conversations, so you never miss—or misunderstand—a word. If your hearing loss makes captions necessary to use the phone effectively, you qualify for captioning services.
We provide you with two great solutions: CaptionCall by Sorenson for your home phone and Olelo by Sorenson mobile app for the most accurate phone call captioning on the go. With either, you can hold calls and be assured of fast, accurate captioning.
CaptionCall and Olelo are part of a federally funded service, so people who need captions to use the phone because of their hearing loss can use them at no cost. The best part is, getting started.
CaptionCall & Olelo Benefits and Features
Our patented SilkScroll® technology smoothly displays words on an easy-to-read screen.
CaptionCall phones meet TIA-4953 amplification standards, so every word is optimized for you.
Don't worry about forgetting details. You can save transcripts of all your calls for each reference.
Use the large touchscreen to return recent calls, or find a specific entry in your saved contacts.
There's no risk in losing critical information. CaptionCall even captions emergency 911 calls in real time.
Missed a call? Don't worry. We caption voice message details and capture the callback number as well.
How CaptionCall works
We transform your phone calls into text instantly and display it on the big, auto-scrolling screen.
We have been fine tuning our captioned telephone service for the hard-of-hearing since 2010 to give you the best captioned phone experience.
How Olelo works
You can take Olelo, our real-time phone caption app, wherever you go.
We have advanced automatic speech recognition that instantly and accurately converts your conversations into text on your mobile device. It’s easy and private.
CaptionCall & Sorenson Merge
Sorenson launched its phone call captioning service in 2010 as CaptionCall, which has become the leader in the industry.
In 2022, our global rebranding initiative kickstarted the transition to bring CaptionCall and Sorenson products and services together under one brand.
Need Help?Our support team is here to help you with technical support issues.
If you prefer the DIY approach, get started on your own with our user guides and training videos. If you’re having trouble connecting, check here for service outages.
Frequently Asked Questions
If you have questions we haven’t answered here, check our support page or contact our excellent Customer Care team.
No. Telephone captioning is a no-cost ADA service the government funds to help people with hearing loss who need captioning to communicate on the phone
All captioned call companies receive compensation from the same Telecommunications Relay Services (TRS) Fund through the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). CaptionCall by Sorenson receives compensation from the TRS Fund by the minute for captioned calls.
Yes, you can pair wireless hearing aids with your mobile phone to stream audio, and the Olelo by Sorenson mobile app displays captions for both sides of the conversation.
Yes. Only people with hearing loss who need captions to use the phone effectively may use CaptionCall and Olelo. This isn’t just our policy; it’s the law. The Federal TRS/IP CTS fund supports Sorenson’s call captioning services and only permits Deaf and hard-of-hearing users to register for service.
Internet Protocol Captioned Telephone Service (IP CTS) is a form of telecommunications relay service (TRS) that enables an individual who can speak, but who has difficulty hearing, to use a phone. They can simultaneously listen to the other person and read captions of what the other person is saying.
As part of the requirements of the IP CTS program, Sorenson must validate our users are actual people and not fictional or fraudulent sign-ups. This is the only reason we ask for your registration information, and we never sell, share, or use it for third-party marketing or any other purpose.
Download Olelo by Sorenson app
You can register and self-certify from within the mobile app and make your first call within minutes
Get started with CaptionCall by Sorenson
If you need captions to use the phone because of your hearing loss, complete this form to request CaptionCall service and our caption phone at no cost. You can also reach us at (833) 691-1600.