Contact Us
Need help with CaptionCall and CaptionCall Mobile, Sorenson Relay, or Sorenson Interpreting and Captioning? Contact Customer Care for call captioning, VRS, or business solutions support.
Customer Care
Questions about applying for our products, porting, moving, updating your address, and other topics? Let us know and we’ll jump right on it! Technical issues placing or receiving calls?
Let’s get them fixed
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Call us
Monday – Friday
9:00 AM – 10:00 PM ET
Saturday – Sunday
10:00 AM – 7:00 PM ET
Holidays
10:00 AM – 7:00 PM ET
Email us
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Videophone
Monday – Friday
9:00 AM – 10:00 PM ET
Saturday
10:00 AM – 6:30 PM ET
Sunday
Closed
Telephone
Monday – Friday
9:00 AM – 8:00 PM ET
Saturday and Sunday
Closed
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Customer support
For new service lines, contract renewals, invoicing, and other customer support matters. If you need to update an authorized requestor or invoice recipient, please submit a replacement contact.
Enterprise tech support
For Sorenson-provided captioning hardware support
Monday – Friday
9:00 AM – 10:00 PM ET
Weekends
10:30 AM – 7:00 PM ET
Scheduling office
For changes or updates to existing scheduled services, available 24/365 through phone, text, or email.
Captioning services
[email protected]
Interpreting services
[email protected]
Phone: +1 (800) 659-4783
Text: +1 (385) 339-0703
