CaptionCall Mobile App
Regain your confidence to make and take calls anywhere with no-cost, real-time mobile captioning for people who need captions to use the phone because of hearing loss.
Why try live mobile captioning?
Stay connected while on the move with the CaptionCall Mobile app. Whether you're frequently out and about or simply don’t have a landline, enjoy fast, accurate call captions directly on your Android or iOS device. Wherever your smartphone goes, CaptionCall is there to ensure you never miss a word.
Keep the natural flow
Real-time captioning means there’s no lag in your conversations.
Speak privately
With the latest in Automatic Speech Recognition (ASR) technology, there’s no need for a captioning agent on the call.
Trust what you read
Avoid confusion and misunderstanding with mobile captioning industry-leading accuracy.
Catch every detail
Check details — like dates, times, and addresses — with saved call transcripts.
Use your current number
Caption incoming calls to your existing mobile phone number by forwarding them through the CaptionCall Mobile app. Once you connect it to your phone number, you’ll get mobile captioning on all your incoming calls.
Bluetooth-friendly
Combine CaptionCall Mobile with Bluetooth hearing aids for an even better call experience. The live caption app automatically connects with paired Bluetooth hearing aids for clearer audio to go with your live captions.
Mobile captioning on 911 calls
The CaptionCall Mobile app connects you to emergency 911 services quickly with easy-to-read captions, no matter where you are. Emergency 911 route directly to your local 911 center.
How it works
Mobile captioning is just like a regular call on speakerphone, but with real-time captions on your phone’s screen.
Registration and self-certification only take a few minutes to complete in the app.
1
Download the CaptionCall Mobile app.
2
Login or register within the app.
3
Make and receive calls in the app and read along with live captions.
Testimonials
Real customers share their experiences with the CaptionCall Mobile app
See how users feel about the CaptionCall Mobile captioning app and how it affects their everyday lives.
“I am severely (hard-of-hearing) and the phone has been a major source of inner turmoil and serious psychological dread for me. This app has seriously changed my life.”
Annie
CaptionCall customer
“I can now have calls transcribed on my cell phone pretty accurately & immediately with seemingly no delay. It has improved my relationship with my daughter since she stopped calling because I couldn’t understand her.”
Maryjane
CaptionCall customer
“It helps me verify what I am hearing. Very important as I am a pediatrician. I am more confident and provide better care.”
Howard
CaptionCall customer
“ This app is an absolute life saver. I cannot recommend it enough. I’ve been able to call several companies and talk to customer service reps and am actually able to understand them. Honestly kind of life changing.”
Jo
CaptionCall customer
“To be able to talk to my long distanced friends/family member on the phone instead of texting/emailing all the time! Had several that cried when they heard my voice on the first time I called! ... FINALLY! I am fiercely independent.”
Ruth
CaptionCall customer
“I love this! I struggle with phone calls even with cochlear implants. This app is a life saver.”
Amberry
CaptionCall customer
“Transcription is perfect. I’m deaf and this app allows me to keep in touch with family and friends.”
Huseman
CaptionCall customer
Mobile captioning FAQs
Get answers to common questions about the CaptionCall live caption app. You can also check our support page or contact our Customer Care team.
I already have a CaptionCall home phone. Can I get CaptionCall Mobile?
Yes! Eligible users can get both CaptionCall for Home and CaptionCall Mobile at no cost. Download our captioning app and complete the quick self-registration to start captioning calls on your cell phone.
What mobile devices are compatible with CaptionCall Mobile?
The CaptionCall Mobile app supports any smartphone or tablet running iOS 15 or later and Android 9 or later.
Is there any cost for the CaptionCall Mobile app?
No. CaptionCall Mobile is a no-cost federally funded service for individuals with hearing loss who need captions to use the phone effectively.
What phone number do I use with CaptionCall Mobile?
Our live caption app automatically assigns you a new number. However, you can easily forward incoming calls to your current phone number with a simple setting in the app.
How can CaptionCall be no-cost?
CaptionCall is part of the federal government’s Internet Protocol Captioned Telephone Service (IP CTS) program, part of a mandate of the Americans with Disabilities Act (ADA) to ensure people with hearing loss have equal access to telephone calls.
The funding for the service comes from fees the FCC collects from telecommunications companies. The FCC uses that funding to reimburse each minute of captioning service Sorenson provides instead of customers paying for it out of pocket. This is why the service is only available to people with hearing loss who need captions to use the phone.
Download CaptionCall Mobile app
You’re minutes away from experiencing mobile captioning! Register and self-certify all within the live caption app.
Use your smartphone’s camera to scan the QR code and download the app.
4.8 on iOS based on 2.1K reviews
4.3 on Android based on 2.8K reviews
Sound Off Project
CaptionCall proudly supports Veterans with hearing loss through The Sound Off Project, which provides community and no-cost captioning.
CaptionCall for Home
Want captions on your home phone? Get CaptionCall’s no-cost captioned telephone service for your landline too.
