Sorenson Legal Notices

Terms of Use

Welcome! Please read these Terms of Use (“Terms”) carefully because they form a legally binding agreement between you and Sorenson Communications, LLC (“we”, “us” or “our”)

These Terms applies to visitors of the Sorenson Communications, LLC and its affiliates’ websites located at www.sorenson.com, www.captioncall.com, www.signlanguageinteractions.com, their respective subdomains, all websites that link to these Terms (collectively, the “Sites”) and users of our information and technology services accessible through the Sites (the “Services”; together with the Sites, the “Site Services”), and governs the use of the Sites Services. By accessing or using the Sites Services, you automatically agree to comply with these Terms. If you do not agree to these Terms, you should not use the Sites or the Services.

1. Privacy Policy. Your use of the Site Services and the information we collect about you during your visit to the Sites is governed by our Privacy Policy. The Privacy Policy describes how we and our third-party partners collect, use, share and disclose information about you when you visit the Sites or use the Services. By using the Site Services, you are agreeing to our Privacy Policy.

2. Access. Please note that in order to access and use certain Services within the Sites, you must register for an account. To create an account, you must be at least 18 years of age, possess the legal right and ability to enter into a legally binding agreement with us and agree and warrant to use the Sites and Services therein in accordance with these Terms. If you sign up for our Services, you may be asked to sign up to a user agreement governing such Services (“User Agreement”). The User Agreement will govern your use of the Services in addition to these Terms. If there is a conflict between these Terms and the User Agreements, the term of the User Agreement will control.

3. Modifications. At any time, we may modify these Terms by posting the modified language on the Site Services, with or without notice to you. Posted modifications will become effective immediately, and your use of the Sites Services following any such modifications constitutes your agreement to be bound by the Terms as modified. We reserve the right to modify, add, suspend or discontinue any aspect, service, Content or feature of the Sites at any time, with or without notice to you.

4. Content. The Site Services includes text, data, graphics, materials, designs, images, videos or other content (collectively, “Content”) created by us or third parties. The Content is provided for general information purposes only and should not be relied upon for personal, professional, medical, legal, regulatory or other decisions. We do not ensure completeness, timeliness or accuracy of the Content.

5. License and Restrictions. Subject to the restrictions in these Terms, we grant you a limited, personal, nonexclusive, revocable license to access and use the Sites Services and its Content solely for your personal, noncommercial and internal use, and only in a manner that complies with all legal requirements that apply to you or your use of the Site Services and its Content, including these Terms, and provided you do not modify the Site Services, its Content or any copyright or proprietary notices. You will not modify, copy, distribute, mirror, frame, publicly display, publicly perform, reproduce, translate, publish, license, create derivative works of, or transmit the Site Services or Content (in whole or in part) in any way through any medium for distribution, publication or any commercial purpose. You will not use the Site Services in any manner that could damage, disable or impair the Site Services or interfere with the Site Services or any feature of the Site Services or other’s use of the Site Services, including any use that violates any laws, infringes on anyone’s rights or is offensive. Your use of the Sites Services is at our discretion, and we can terminate your use, prohibit you from using the Site Services or take appropriate legal actions at any time.

6. Ownership. We and/or our licensors own all rights, title and interest in and to the Site Services and the Content, including, without limitation, the Sorenson trademarks, logos and icons and the structure, organization and arrangement thereof, which are protected by law, including, but not limited to, copyright, trademark, trade dress and various other intellectual property and unfair competition laws.

7. Links to Other Sites. The Site Services may contain hyperlinks to websites operated by third parties or to materials or information made available by third parties. The placement of such links on the Site Services does not constitute or imply our endorsement of such third parties, the content of their websites, their products or services, or the privacy or security practices of those websites. We are not responsible or liable for (i) any content, products, advertising, information or materials on or available from such websites or resources, (ii) any errors or omissions in those websites or resources, or (iii) any information handling or other business practices of the operators of such websites and resources. You acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with use of or reliance on any linked sites or resources. Your interactions with such third parties will be governed by the third parties’ own terms of services and privacy policies, and any other terms.

8. No Legal or Regulatory Advice. Some Content may include legal or regulatory related information pertaining to you or your business. Such Content is provided for general informational purposes only. We are not providing legal or regulatory advice and no attorney client relationship is created by your use of the Site Services or the Content. You should seek the advice of your attorney or advisor with any questions you may have regarding a law, regulation, or dispute.

9. Compliance with Law. As a condition of your use of the Site Services, you warrant to us that you will not use the Site Services for any purpose that is unlawful, offensive, interferes with the Site Services or any feature therein, infringes anyone’s rights or prohibited by these Terms. You agree to comply with all applicable federal, state and local laws regarding your use of the Site Services and the Content. You acknowledge that your unauthorized use of the Site Services or any Content may violate copyright laws and trademark laws, as well as other regulations and statutes. If you reside outside the United States, you also agree to comply with any local laws applicable to your use of the Sites Services and Content.

10. Submissions and Communication. You agree that any information you submit through the Site Services is accurate and does not include any confidential or sensitive information. By submitting information to us through the Sites Services, you agree that we may use that information in any way, for any purpose, including our own commercial purpose, and that such submitted information becomes our property without any obligation and you are not entitled to any accounting, compensation or reimbursement of any kind from us under any circumstances. When you use the Sites Services or send communications to us through the Site Services, you are communicating with us electronically. You consent to receive electronically any communications related to your use of the Sites Services. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you will be deemed delivered and effective when sent to the email address you provide to us. By submitting information or otherwise providing us with your name, email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with the Privacy Policy.

11. Feedback on the Site. The Site Services may have certain features that allow you to submit comments, information, and other materials (collectively, “Feedback”) to us and share such Feedback with other third parties or the public. By submitting Feedback through the Site Services or otherwise providing us with any Feedback through any means, you grant us a perpetual, irrevocable, transferable and sublicensable right and license to access, use, copy, reproduce, process, adapt, publish, transmit, host, display, create derivative works and otherwise exploit that Feedback for any purpose (including in testimonials or our other marketing materials and where required to do so by law or in good faith to comply with legal process). We reserve the right to remove any Feedback posted in public forums on the Site Services, if any, for any reason at our sole discretion.

12. Indemnification. You will indemnify, defend and hold harmless us and other visitors or users of the Site Services, and our and their affiliates, officers, directors, employees, agents, representatives, partners and licensors from and against any and all claims, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, losses, costs, disbursements or expenses, including attorneys’ fees, arising out of or in any way connected with your access to or use of the Site Services, the Content, your violation of these Terms, your violation of applicable laws and regulations, your violation of any rights of another individual or entity, your negligent or willful misconduct, or any emotional or physical harm to you or any third party resulting from your access to or use of the Site Services or Content.

13. Disclaimer. The Site Services and the Content contained in the Site Services may include inaccuracies or typographical or other errors. WE, OUR AFFILIATES AND OUR RESPECTIVE SUPPLIERS, LICENSORS, EMPLOYEES, AGENTS AND REPRESENTATIVES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS AND ACCURACY OF THE INFORMATION, CONTENT, SERVICES AND RELATED TEXTS AND GRAPHICS CONTAINED ON THE SITE SERVICES. ALL SUCH INFORMATION, THE SITE SERVICES AND THE CONTENT ON THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. YOU AGREE THAT USE OF THE SITES IS AT YOUR SOLE RISK. WE, OUR AFFILIATES AND OUR RESPECTIVE SUPPLIERS, LICENSORS, EMPLOYEES, AGENTS AND REPRESENTATIVES HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, THE IMPLED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SITE SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED, ERROR FREE, RELIABLE, WITHOUT DELAY, CURRENT, COMPLETE, WITHOUT BREACHES OF SECURITY OR THAT THE DEFECTS IN THE SITE SERVICES WILL BE CORRECTED. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL ACTS OR OMISSIONS TAKEN OR MADE IN RELIANCE ON THE SITE SERVICES OR CONTENT, INCLUDING INACCURATE OR INCOMPLETE INFORMATION. IF YOU ARE DISSATISFIED WITH THE SITE SERVICES OR ANY CONTENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING AND ACCESSING THE SITE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO IN THESE JURISDICTIONS THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL WE, OUR AFFILIATES, OR OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS AND LICENSORS (“SORENSON PARTIES”) BE LIABLE OR RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LOSS OF GOODWILL, LOSS OF INFORMATION, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR UNDER ANY OTHER THEORY OF LIABILITY, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITES OR SERVICES, YOUR USE OF THE SITE SERVICES OR THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE SERVICES, CONTENT AND/OR THESE TERMS IS TO DISCONTINUE YOUR USE OF THE SITE SERVICES. IN THE CASE OF A JURISDICTION THAT RESTRICTS LIMITATION CLAUSES, THIS LIMITATION WILL BE APPLIED TO THE GREATEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE THAT MAY NOT BE LAWFULLY TERMINATED.

15. Governing Law; Jurisdictions; Disputes; Waiver of Jury Trial. The interpretation of these Terms and the resolution of any disputes arising under these Terms shall be governed by the laws of the State of Utah, without regard to its conflict of laws provisions. These Terms shall not be governed by the United Nations Convention on Contract for the International Sale of Goods, the application of which is expressly disclaimed. If any action or other proceeding is brought on or in connection with these Terms, you agree to submit to the personal jurisdiction of the state and federal courts located in the City and County of Salt Lake in the State of Utah, and agree not to bring any action relating to the use of the Sites or these Terms in any court in any other jurisdiction. We will have the right to commence and prosecute any legal or equitable action or proceeding before any US or non-US court of competent jurisdiction to enforce these Terms or to protect our or any third party’s rights in the Sites or the Content. You also agree that we may bring suit in court to enjoin any violation of these Terms without the posting of a bond or security, in addition to whatever remedies we might have at law. In any dispute between you and us where we prevail, we will be entitled to recover reasonable attorney’s fees, court costs, disbursements and other legal expenses. You hereby waive any right to a jury trial.

16. Waiver and Severability. Failure to enforce any provision in these Terms will not constitute a waiver of that provision. If any provision is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms will remain in effect.

17. Entire Agreement. These Terms, together with any terms and policies that are incorporated by reference, constitute the entire agreement and supersede any prior agreements between you and us with respect to your use of the Sites and its Content. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.

18. Copyright and Trademark Notices. All contents of this Site including the arrangement of them on this Site are:

Except for the limited rights granted herein, all other rights are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted materials is strictly prohibited without the express written consent of the copyright owner.

Sorenson is a trademark or registered trademark of Sorenson Communications, LLC. Other products and company names mentioned herein may be the trademarks of their respective owners.

19. Copyright Policy. If you wish to reach our designated agent regarding copyright issues, please contact:

Sorenson Communications, LLC

Attn: Designated DMCA Agent

4192 S. Riverboat Road,

Salt Lake City, UT 84123

[email protected]

Sorenson Privacy Policy & Notice

Privacy Policy

Sorenson Communications, LLC

Privacy Policy

Last Updated: February 19, 2024

Your privacy is important to us at Sorenson Communications, LLC, CaptionCall, LLC and its affiliates (collectively “Sorenson,” “we,” “us,” or “our”), and we are committed to safeguarding, preserving, and respecting your privacy rights. This online privacy statement (the “Statement” or “Policy”) describes how we, and our partners, collect, use, disclose, and secure the personal information obtained through our website, https://sorenson.com/ and its associated sub-domains (the “Site”), our applications, products, services, when you view or interact with Sorenson social media accounts or any social media accounts or content affiliated with us, and when you interact with us as a customer or otherwise (collectively, the “Services”). This Statement may incidentally describe how our Services gather and use information about other individuals or information about you that may be submitted by another user.

For the purposes of this Statement, personal information means data that classifies as personal information, personal data, personally identifiable information, or similar terms under applicable data privacy and security laws and regulations. It does not include data excluded or exempted from those laws and regulations. Nothing in this Statement will constitute an admission or evidence that any particular data privacy or information security law or regulation applies to Sorenson generally or in any specific context.

This Policy expressly incorporates any privacy notices we may issue to supplement this Policy, for example if required by law. Depending on your residency, a supplemental privacy notice may apply to you. For example, if you are a California resident, please view our California Privacy Policy at Sorenson Legal.

1. You Consent to This Statement

You should read this Statement carefully, so you understand our privacy practices. By accessing, browsing, downloading, or otherwise using the Services, you confirm you have read, understand, and agree with this Statement. If you do not agree to this Statement, you may not use the Services.

This Statement applies regardless of how the Services are accessed and will cover any technologies or devices by which we make the Services available to you.

We may provide you with additional privacy notices where we believe it is appropriate to do so. It is important you read this Statement together with any other privacy notice or terms we may provide, so you are fully aware of how and why we are using your data.

If you have any questions or concerns about this Policy, you can contact us in the methods described in the “Contact Us” section below.

2. What Types of Information Do We Collect?

We collect information you voluntarily provide directly to us, information that we collect automatically when you interact with the Services, and information collected from third parties. The categories of personal information we collect and the purposes for which we collect information are described below.

Categories of Personal Information We Collect

The following list describes the categories of personal information we collect.

Account Information includes the information we collect about you when you register for the Services, such as, name, email address, IP address, address - including the location(s) from which you will access the Services, date of birth, account number, last four digits of government identification number, information relating to your hearing loss (including self-certification), age, username, and password. We collect this information when you provide it directly to us. Collection of this information may be used for the purposes of account creation and management, providing our Services, advertising, and marketing, analytics and research, customer service, and website security and maintenance. We also collect this information for compliance with laws, including 47 C.F.R. § 64.611(j), as part of registration for certain Services with the Federal Communications Commission’s User Registration Database.
Analytics Information includes certain information collected automatically as you navigate our Services. This includes cookies, tracking pixels, tags, or similar tools, which may collect information about your browser, device, geolocation, and interactions with the Services, Site, or emails. For more information, review the “How Do We Use “Cookies” and Other Tracking Technologies?” section below. Collection of this information may be used for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
Contact Information includes name, address, phone number, and email address. We collect this information when you provide it directly to us, such as, when signing up for our Services, requesting information, creating an account, or filling out a form. Collection of this information may be used for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
Commercial History includes information regarding your user preferences, purchasing history, dates of service, call information, video relay service/internet protocol caption telephone service provider name, and participation in promotional activities only as allowed by law. Collection of this information may be used for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
Chat Information includes the contents of chats you initiate with the Site’s chat services. If you interact with the chat services, we will record the conversation. Information relating to your communications may be shared with our service provider. We collect this information for the purposes of account creation and management, customer service, and website security and maintenance.
Payment Information includes name, address, phone number, and debit or credit card information. We, or our service providers, may collect this information for the purposes of account creation and management, analytics and research, customer service, and website security and maintenance.
Responses to Surveys and Questionnaires includes any information you provide to us when you voluntarily respond to market research surveys such as email address, age, or products for which you have indicated an interest. We collect this information for the purposes of advertising and marketing, analytics and research, customer service, and website security and maintenance.
Social Media Information includes information you post by sharing on a public website or another social media platform. We collect this information when you provide it directly to us. Your comments will be visible to the public, so you should never share personal information you would like to keep private. We collect this information for the purposes of advertising and marketing, analytics and research, customer service, and website security and maintenance.
User-Generated Content. If you post, upload, comment, or otherwise submit content on the Services, we may collect certain information about you such as your name and email address and products you may have used. Be aware that as a default, any information you post on the Services, including without limitation review, comments, and text, may be available to and searchable by all users of the Services. We collect this information for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
Customer Proprietary Network Information (“CPNI”): We collect and maintain certain customer proprietary network information (“CPNI”) in accordance with the rules and regulations of the Federal Communications Commission. CPNI includes the types of services you currently receive and related usage and billing information for those services. This information is needed for us to provide you with our services and to seek compensation for our services from the Telecommunications Relay Services Fund. This information will be used to assess and improve our Products and Services. Your telephone number, name, and address are not CPNI. We do not sell, trade, or share your CPNI except as authorized by you or required by law. Generally, and not exclusively, we can use your CPNI without your approval to offer additional, related services to you, and for billing and collections purposes. We require your approval to market unrelated services to you, which we would seek via electronic methods. Before doing so, we will provide you notice of your right to restrict use and disclosure of, and access to, your CPNI. In addition, we can disclose your CPNI without your prior knowledge or consent for legal or regulatory reasons, including in response to subpoenas and court orders. We can also use CPNI to investigate fraud and to prevent violation of our Terms, Conditions, and Acceptable use Policies and unlawful use of our network and services. To use your CPNI for other reasons not set out in this Section we will provide you the option to “opt-out” or “opt-in” to such uses and disclosures. Generally, we may obtain your consent after providing notification through oral, written, or electronic methods.

Our services may require automated speech-recognition systems and individuals, including our representatives and agents, to process, listen to, and transcribe the incoming audio portion (one side) of your telephone conversations. To do this, the incoming audio portion of your telephone call audio will be transmitted to us, or our third-party contractors, for transcription and captioning. To protect your privacy, neither the audio transmission nor transcription of the call will be retained by us or our third-party contractors. By using our services, you agree to the transmission of the incoming audio portion of your telephone call audio to us or our agents and waive any rights you may have under applicable law restricting the same. To the extent permitted by law, you waive all privacy laws governing telephone communications and monitoring of the same. We provide telecommunications relay services, which are regulated by the FCC and will comply with the applicable FCC regulations. To the extent that any consent to disclosure of customer information set forth above in this Section is inconsistent with Sorenson’s obligations under applicable law with respect to protecting, storing, and using customer proprietary network information, we will adhere to the requirements of applicable law.

Purposes for Collection of Personal Information:

The following chart identifies the purposes for which we may collect your personal information, as well as information regarding our use and disclosure of that personal information. We may not collect each category of information about each user of our Services.

Purpose	Categories of Personal Information	Targeting Ad	Sales	Data Shared with Third Parties	Categories of Third Parties
Account Creation and Management	Account Information Analytics Information Contact Information Chat Information	Yes	Yes	Account Information Analytics Information	Analytics Providers Third Party Advertising platforms TRS Fund Administrator
Communications Services	Analytics Information Commercial History Contact Information Payment Information Chat Information	Yes	Yes	Yes	Analytics Providers Third Party Advertising platforms
Eligibility Verification	Analytics Information Commercial History Contact Information Payment Information Chat Information	Yes	Yes	N/A	Analytics Providers TRS Fund Administrator
Marketing and Advertising	Analytics Information Commercial History Contact Information Chat Information	Yes	Yes	Analytics Information Commercial History Contact Information	Analytics Providers Third Party Advertising platforms
Analytics and Research	Analytics Information Commercial History Contact Information Chat Information	Yes	Yes	Analytics Information Commercial History Contact Information Social Media Information	Analytics Providers Third Party Advertising platforms
Customer Service	Analytics Information Contact Information Chat Information	Yes	Yes	Analytics Information	Analytics Providers Third Party Advertising platforms
Website hosting, Security, and Maintenance	Analytics Information Commercial History Chat Information	Yes	Yes	Yes	Analytics Providers Third Party Advertising platforms

Other Ways We May Collect, Use, or Share the Information

We also reserve the right to collect, use, or share personal information for the following purposes:

For Legal Purposes. We reserve the right to cooperate with local, provincial, state, federal, and international officials in any investigation requiring either personal information or reports about lawful or unlawful user activity on this site. We also reserve the right to share your personal information to establish, exercise, or defend our legal and property rights, including providing information to others for the purposes of fraud prevention. We may also share your personal information with any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure. Additionally, we will share some or all of your personal information with government agencies and private entities responsible for administering the Telecommunications Relay Services (TRS) Fund and verifying eligibility for certain Services. If we are ordered by a legal process or government to provide data about one or more individual users, we will notify those users of our compliance with that order, to the extent permitted by law.
To Present the Site. We may use personal information to present our Site and its contents in a suitable and effective manner for you and your device.
To Provide the Services. We may use personal information to provide the Services, including to improve operations and for security purposes.
Customer Service. We may use your personal information to provide you with customer service, troubleshoot issues, and respond to requests, questions, or comments.
Provide Information and Opportunities. We may use your personal information to advertise opportunities, promotions, products, events, or Services we think may be of interest to you.
Business Transactions or Mergers. We reserve the right to share your personal information with third parties as part of any potential business or asset sale, merger, acquisition, investment, round of funding, or similar type of transaction. Additionally, if we are entering into a corporate transaction with a third party, we may receive personal information in connection with the diligence. If we close a transaction, the third party may transfer personal information, which we would use as described in this Policy.
Bankruptcy or Insolvency. In the event of bankruptcy, insolvency, or dissolution proceedings, we may share your personal information with third parties as part of the sale or reorganization process.
Information From Our Partners. We may collect information from our partners, our affiliates, subsidiaries, joint ventures, or other companies under common control. We may combine that information with other information we collect about you, but we will always use the information as described in this Policy. We may also share information with our affiliates, subsidiaries, joint ventures, or other companies under common control.

3. How Do We Use “Cookies” and Other Tracking Technologies?

We may store one or more cookies on your computer or other device. We may also use other similar technologies such as tracking pixels, tags, or similar tools when you visit our Services. These technologies can collect data such as your operating system, browser type, device type, screen resolution, IP address, and other technical information, as well as navigation events and session information as you interact with our Services. This information enables us to understand how you use the Services.

What Are Cookies?

Cookies are small files created by websites, including our Services, that reside on your computer or devices’ hard drive and that store information about your use of a particular website. When you access our Services, we use cookies and other tracking technologies to:

Estimate our audience size and usage patterns;
Store information about your preferences, allowing us to customize our Services according to your individual needs;
Contact you to provide you with information or services you request from us;
Advertise new content, events, and services that relate to your interests;
Provide you with more personalized content that is most relevant to your interest areas; and
Recognize when you return to our Services.

We set some cookies ourselves and others are set by third parties. You can manage your cookies preference as described in the “Managing Your Cookies” section below.

What Types of Cookies Do We Use and Why?

The following chart lists the different types of cookies we and our service providers use on the Services, examples of who serves those cookies, and links to the privacy notices and opt-out information of those cookie servers. Because the specific cookies we use may vary over time, as well as differ by the specific page you are browsing, the below chart is illustrative only.

Types of Cookies	Purpose	Who Serves (for example)
Essential	These cookies are required for the operation of the Services and enable you to move around the Services and use its features. Disabling these cookies can negatively impact the performance of Services.	Sorenson
Functionality	These cookies are used to recognize you when you return to the Services. This enables us to personalize content for you and remember your preferences. These cookies also enable your interactions with the Services such as emailing us and customer support chat.	Amazon Drift Google Microsoft Vimeo
Analytics, Performance, and Research	These cookies, beacons, and pixels allow us to analyze activities on the Services. They can be used to improve the functioning of the Services. For example, these cookies recognize and count the number of visitors and see how they move around the Services. Analytics cookies also help us measure the performance of our advertising campaigns to help us improve them and to optimize the content on the Services for those who engage with our advertising.	Google LinkedIn Meta Microsoft
Social Networking	These cookies are used to enable you to share pages and content you find interesting on our Services through third-party social networking and other websites. These cookies may also be used for advertising purposes.	LinkedIn Meta Twitter
Advertising	These cookies and pixels are used to deliver relevant ads, track ad campaign performance, or track email marketing.	Google LinkedIn Meta Sorenson

Retargeting Cookies

These cookies, beacons, and pixels may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. Although not directly, we do store personal information, but this process is based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Some cookies operate from the time you visit the Services until the end of that particular browsing session. These cookies, which are called “session cookies,” expire and are automatically deleted when you close your internet browser.

Some cookies will stay on your device between browsing sessions and will not expire or automatically delete when you close your internet browser. These cookies are called “persistent cookies” and the length of time they will remain on your device will vary from cookie to cookie. Persistent cookies are used for many purposes, such as storing your preferences so they are available for your next visit and to keep a more accurate account of how often you visit the Services, how your use of the Services may change over time, and the effectiveness of advertising efforts.

Managing Your Cookies

It may be possible to block cookies by changing your internet browser settings to refuse all or some cookies. If you choose to block all cookies (including essential cookies), you may not be able to access all or parts of the Services.

You can find out more about cookies and how to manage them by visiting About Cookies.

Does the Site Respond to “Do Not Track” Signals?

There is currently no industry agreed-upon response to a Do Not Track signal. At this time, our Site does not respond differently based on a user’s Do Not Track signal.

4. Colorado, Connecticut, Virginia, and Utah Users’ Rights

Colorado, Connecticut, Utah, and Virginia residents have certain rights with respect to their data. These rights are established through the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”). The chart below explains these rights and lists the states whose residents may exercise those rights. To exercise any of the following rights listed in the chart below, please email us using the information set forth in the “Contact Us” section below.

Consumer Right	Explanation	Applies to Residents of:
Right to Know/Access	You have the right to confirm whether we are processing your personal data, and the right to access that data.	Colorado, Connecticut, Utah, Virginia
Right of Correction	You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data.	Colorado, Connecticut, Virginia
Right of Deletion	You have the right to delete your personal data provided by you or obtained about you.	Colorado, Connecticut, Utah, Virginia Note: If you are a Utah resident, this only applies to personal data you have provided directly to us.
Right of Portability	Up to two times per calendar year, you have the right to obtain your personal data in a portable and—to the extent technically feasible—readily usable format that allows you to transmit the data to another entity without hindrance.	Colorado, Connecticut, Utah, Virginia Note: If you are a Utah resident, this only applies to processing carried out by automated means.
Right to Opt-out	You have the right to opt-out of the processing of your personal data for the purposes of: Targeted advertising; The sale of personal data; and/orProfiling in furtherance of decisions that produce legal or similarly significant effects concerning you. To opt-out, click the “Your Privacy Choices” tab in the lower-left corner of the Services’ home page.	Colorado, Connecticut, Virginia
Right to Opt-out	You have the right to opt-out of the sale of personal data or targeted advertising. To opt-out, click the “Your Privacy Choices” tab in the lower-left corner of the Services’ home page.	Utah

Sensitive Information

Sensitive Data as defined in the CTDPA, UCPA, and VCDPA includes precise geolocation information. For the purposes of serving you relevant advertisements based on your location, we collect geolocation information to perform geofencing. We will not collect this information from Connecticut and Virginia residents without first obtaining consent. We will not collect this information from Utah residents without first presenting them with clear notice and an opportunity to opt out of the processing.

Exercising Your Rights

If you are a Colorado, Connecticut, Virginia, or Utah resident and wish to exercise one of the above rights and it applies to you, please visit our “Make a Data Subject Request” page or our “Your Privacy Choices” page.

If necessary, we may request additional information reasonably necessary to authenticate you and your request.

In certain circumstances, you may make a request on behalf of another, such as if you are an authorized agent or the parent or guardian of a child on behalf of whom you wish to exercise their rights.

We will respond to these consumer requests, if applicable, within 45 days of receipt of the request and without undue delay. If we need to extend this period, we will notify you of the delay and explain the reasonably necessary justifications for our delay.

We will provide responses to your requests free of charge unless certain exclusions apply, depending on the state in which you reside. We may charge a fee in:

Colorado, Connecticut, and Utah if you make more than one request in a twelve-month period; and

Connecticut and Virginia, if the request is manifestly unfounded or excessive, or repetitive in nature.

Appealing a Rights Request Decision

If you are a resident of Colorado, Connecticut, or Virginia, and we deny or fail to take action on your request to exercise your applicable consumer privacy rights, you may appeal our decision. To do this, email us at [email protected]. In the email appeal, specify the right(s) you requested to exercise and the date on which you originally made the request.

We will inform you in writing within 45 days of any action taken or not taken in response to the appeal. We will also provide a written explanation of the reasons for our decisions regarding your request(s).

5. Nevada Users’ Rights

Under Nevada law, certain Nevada consumers may opt-out of the sale of certain personally identifiable information for monetary consideration to a person for that person to license or sell such information to additional persons. We do not sell personally identifiable information under Nevada law.

If you are a Nevada resident who has purchased or leased goods or services from us, you may (A) submit a request to opt-out of any potential future sales, and/or (B) request changes to your information by emailing us at [email protected]. We will take reasonable steps to verify your identity and the authenticity of the request.

6. European Users’ Rights

This section of our Privacy Policy is applicable to persons located in the European Union (“EU”), a European Economic Area member state (“EEA”), United Kingdom (“UK”), or Switzerland as well as to persons whose personal information is processed in or transferred from the EU, EEA, UK, or Switzerland. You are entitled under the EU General Data Protection Regulation and UK General Data Protection Regulation (collectively, the “GDPR”), to the information in this section of our Privacy Policy.

Your Rights

You are entitled by law to have the right of access, to information, to be informed, to be forgotten (erasure), to rectification, to restrict the processing of your personal information or data about you we hold. A summary listing these rights appears below. These rights are not absolute and certain exemptions may apply to specific requests you may submit to us.

To exercise these rights, contact us using the information below in the“Contact Us” section or view our “Make a Data Subject Request” page (Do Not Sell/Share My Information - Sorenson). For your protection, we may need to verify your identity before responding to your request. If we refuse a request, we will provide a reason as to why.

Asking us to access your personal information

You have the right to obtain from us confirmation as to whether or not we are processing personal information about you, and if so, the right to be provided with the information contained in this Policy. You also have the right to ask us for copies of your personal information. When making a request, please provide an accurate description of the personal information to which you want access. Where requests are repetitive or manifestly unfounded or excessive, we may charge a reasonable fee based on administrative cost.

Asking us to correct your personal information

You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Asking us to delete your personal information

You have the right to ask us to erase your personal information if:

We no longer need it for the purposes for which we collected it;
We have been using it with no valid legal basis;
We are obligated to erase it to comply with a legal obligation to which we are subject;
We need your consent to use the information and you withdraw consent; or
You object to us processing your personal information where our legal basis for doing so is our legitimate interests and there are no overriding legitimate grounds for processing.

However, this right is not absolute. Even if you make a request for deletion, we may need to retain certain information for legal or administrative purposes, such as record keeping, maintenance of opt-out requirements, defending or making legal claims, or detecting fraudulent activities. We will retain information in accordance with the “How Long Is Your Personal Information Kept” pursuant to section 8 below.

If you do exercise a valid right to have your personal information deleted, keep in mind that deletion by third parties to whom the information has been provided might not be immediate and the deleted information may persist in backup copies for a reasonable period (but will not be available to others).

Asking us to restrict our use of your personal information

You have the right to ask us to place a restriction on our use of your personal information if one of the following applies to you:

You contest the accuracy of the information we hold about you, while we verify its accuracy;
We have used your information unlawfully, but you request us to restrict its use instead of erasing it;
We no longer need the information for the purpose for which we collected it, but you need it to address a legal claim; or
You have objected to us using your information, while we check whether our legitimate grounds override your right to object.

The right to transfer your personal information to another service provider

You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you (i.e., data portability). This applies to personal information we are processing to service a contract with you and to personal information we are processing based on your consent.

The right to withdraw consent

If we obtain your written consent to collect and process your personal information, you can subsequently withdraw such consent as to any further processing of such information.

The right to lodge a complaint with a supervisory authority

If you believe your rights under the GDPR have been violated, the GDPR gives you the right to file a complaint with your supervisory authority. A list of supervisory authorities is available here: EEA and EU Data Protection Authorities (DPAs); Swiss Federal Data Protection and Information Commissioner (FDPIC); UK Information Commissioner’s Office (ICO).

Rights related to automated decision-making

To the extent that we engage in decision-making based solely on automated processing, including profiling, which produces legal effects concerning you or which significantly affects you, you have the right not to be subject to such decision-making.

Right to object to processing

You have the right to object to the processing of your personal information based on legitimate interests or your consent (rather than when the reason for using it is to perform an obligation due to you being under a contract with us). If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or we can demonstrate the processing is for the establishment, exercise, or defense of legal claims. You can object to the processing of your personal information by contacting us using the information in the “Contact Us” section below.

Legal Bases for Processing Your Personal Information

Sorenson collects your personal information to provide our products and Services to you; otherwise, we may not be able to process the transactions you request. We will only process your personal information when we have a lawful basis for doing so. If you are in a country in the EU, EEA, UK, or Switzerland, you are entitled to an explanation of the legal bases we rely on to process your personal information. The legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it, which is discussed below.

Consent. We may process your personal information based on your consent such as when you purchase a service or ask us to send you certain kinds of marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
Children’s Consent. We do not knowingly process data of EU, EEA, UK, or Swiss residents under the age of 16 without verified parental consent.
Our Legitimate Interests. We may process your personal information if doing so is necessary for our legitimate interests relating to our business purposes arising from your relationship with us, and your rights as an individual do not override those legitimate interests. For example, our legitimate interests include but are not limited to when we process your personal information to carry out fraud prevention activities, and activities to increase network and information security, identify usage trends, determine the effectiveness of promotional campaigns, expand our business activities, and improve our services and the content and functionality of our Services. Our legitimate interests also include providing you with the products and services you request, view, engage with, or purchase and communicating with you regarding your account or transactions with us.
To Perform a Contract. We may process your personal information to administer and fulfill contractual obligations to you. We will also collect and process your personal information as necessary for the performance of a contract to which you are a party.
To Enable Us to Comply with a Legal Obligation. We may process your personal information to comply with legal obligations to which we are subject. This may include any requirement to produce audited accounts, any legal obligation to share information with law enforcement agencies, public or governmental authorities, and to comply with legal process.
Necessary for the Exercise or Defense of Legal Claims. If you bring a claim against us or we bring a claim against you, we may process your personal information in relation to that claim.

Depending on the situation, we may be the controller or the processor for personal information collected from residents of the EU, EEA, UK, or Switzerland. If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information for any specific processing activity, contact us using the “Contact Us” section below.

Cross-Border Transfers of Personal Information

Our Services are operated in the United States. Personal information about you provided while in the EU, an EEA member state, the UK, or Switzerland may be transferred to the United States. Your personal data may be transferred to or accessed by entities around the world, including but at times not limited to Sorenson affiliates, to perform processing activities such as those described in our Privacy Policy in connection with your use of our products and services. Sorenson complies with privacy regulations on the transfer of Personal Data (PD) between countries to help ensure our data is protected. The laws in the United States may not be as protective as the GDPR or the laws of other jurisdictions where you may be located. If we transfer personal information from the EU, EEA, UK, or Switzerland, or another country with cross-border transfer obligations, we will provide an appropriate safeguard, such as using the Standard Contractual Clauses (SCCs) or the Adequacy Decision.

To obtain a copy of the safeguard(s), please contact us using the information provided in the“Contact Us” section below.

7. Advertising and Marketing Choice

We respect your rights in how your personal information is used and shared. If at any time you would like to unsubscribe from receiving future emails, send an email to [email protected] or follow the instructions below, and we will promptly remove you from marketing correspondence. Note: we may still need to contact you regarding other matters.

If you no longer want to receive marketing-related emails from us going-forward, you may opt-out by using the mechanism contained in each such email or text message (SMS). Otherwise, you may unsubscribe by clicking the unsubscribe link in the footer of marketing emails you receive from Sorenson.

By providing your mobile phone number to us and consent to receive text messages, you opt-in and consent to receiving messages from us, which include but are not limited to text messages sent through an automatic telephone-dialing system. Consent to receive marketing text messages is not required as a condition of working with us. If you do not wish to receive marketing text messages, do not provide us with consent or follow the instructions in any message you receive from us to opt-out or unsubscribe.

8. Retargeting

Based on information relating to your use of our sites, we may use third-party advertising companies to serve ads regarding our services when you access and use other websites. These companies may place or recognize a unique cookie on your browser (including through the use of beacons and pixels). By utilizing the sites affiliated with Sorenson or CaptionCall, you consent to the use of cookies or other tracking technologies to serve you retargeted advertising. Data collected may be shared with third-party vendors for cross-device linking and advertising purposes. If you would like to learn more about cross-device linking, visit Google’s Advertiser cross-device linking - Advertising Policies Help (google.com), or click the “Your Privacy Choices” pop-up tab in the lower-left corner of any Sorenson.com web page.

9. How Long We Keep Your Personal Information (Data Retention or Retention Policy)

We will retain your personal information until the personal information is no longer necessary to accomplish the purpose for which it was provided. We may retain your personal information for longer periods for specific purposes to the extent that we are obligated to do so in accordance with applicable laws and regulations, to protect you, other people, and us from fraud, abuse, unauthorized access, as necessary to protect our legal rights, or for certain business requirements.

We will delete your personal information when it is no longer necessary for the purpose for which it was collected, or upon your request, subject to exceptions as discussed in this Statement or under applicable law, contract, or regulation.

If you use our mobile application, you can delete your account by submitting a request to [email protected] or by deleting your account through the application. If you delete your account from within the application, we will delete the accompanying personal data subject to legal and contractual requirements.

10. Our Commitment to Data Security

The security of your personal information is important to us. We take various reasonable organizational, administrative, and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. If required by law to do so, we will notify you and/or the relevant supervisory authority in the event of a data breach.

However, we cannot and do not guarantee complete security, as it does not exist on the internet.

11. Where Your Personal Information Is Held

We process personal information on our servers in the United States of America and may do so in other countries. If you use our Services or otherwise provide us with information from outside of the United States, you expressly consent to the transfer of your data to the United States, the processing of your data in the United States, and the storage of your data in the United States.

12. Third-Party Links

Sorenson’s Services may contain links to third-party websites. When we provide links, we do so only as a convenience, and we are not responsible for any content of any third-party website, or any links contained within those websites. Our provision of a link to any other website or third-party services does not signify any endorsement of such website or any services, contents or business practices associated therewith. It is important to note that this Statement only applies to Sorenson’s Services and not to any third-party websites, products, or services. We are not responsible and assume no responsibility for any personal information collected, stored, or used by any third party as a result of your visit to third-party websites. We also advise that you carefully read the privacy notice of any third-party websites you choose to visit.

13. Children’s Privacy

Collection of Children’s Information. Protecting the privacy of the very young is especially important. Some of our Services are intended for children under 13 years of age, but note that the Site is not intended for children under 13. We do not knowingly collect or otherwise process personal information from anyone under 13 without first obtaining verified permission from that child’s parent or legal guardian. This Policy, along with any additional parental-consent forms provided as part of the provision of the Services to children, describes our privacy practices including the way we collect and process your child’s information.

Obtaining Your Consent. Before your child uses our Services, we will obtain your affirmative and verifiable consent. We will obtain your consent via (1) your signed consent or application form (as applicable) or (2) providing you this Policy, asking whether you consent to these practices, and having you verify your identity by providing a valid, government-issued form of identification.

Information We Collect About Children. When you apply for our Services on behalf of your child and consent to the processing of your child’s personal information, we will collect the information listed in this Policy from you about your child. We may also collect certain information from you (the parent or guardian), as required by law or regulation and for administrative and billing purposes.

How We Use and Share Information About Children. After we receive your permission to provide Services to your child, we will collect, store, and disclose personal information necessary to provide those Services to your child. We may share information about your child and your child’s use of the Services with third parties for billing and administrative purposes and otherwise, as required or permitted by law or regulation. We may share information about your child with government agencies and private entities responsible for administering or overseeing the Telecommunications Relay Service (“TRS”) Fund and verifying eligibility for Sorenson services. For example, Sorenson may submit your and your child’s information to the TRS User Registration Database, a database administered by a government contractor, as required by Federal Communications Commission (“FCC”) regulations. Additionally, we will submit information about your and your child’s TRS usage to the Administrator of the TRS Fund and/or the FCC for billing purposes.

Sorenson may also share your child’s name, image (if your child uploads an image), and video phone number(s) with other Sorenson users in your child’s contact list. Sorenson may also share information about your child’s location with emergency services if your child calls 911 from a mobile device enabled with the Services.

Your Choices About Your Child’s Information. You have control over the ongoing collection, use, and disclosure of your child’s personal information. You may also request deletion of your child’s personal information at any time. You have the right to consent to Sorenson’s collection and use of your child’s personal information while withholding consent for disclosure of that personal information to third parties. You may review, delete, or prohibit further collection of your child’s information at any time. If you have further questions or requests related to Sorenson’s online collection of information from children, send an email to [email protected].

14. Policy Changes

This Statement may change from time to time. If we need to change this Statement at some point in the future, we will post any changes on this page. If we make a significant or material change to this Statement, we will notify you via email if you have provided an email. You should check these terms when you use the Site. Your continued use of the Site constitutes acceptance of the most current version of this Statement.

15. Contact Us

If you have any questions about this Privacy Policy, send an email to [email protected] or by mail to Sorenson Communications, Attn: Legal Department, 4192 S. Riverboat Road, Taylorsville, UT 84123.

Sorenson Privacy Policy - Spanish

Sorenson Communications, LLC

Política de Privacidad

Su privacidad es importante para nosotros en Sorenson Communications, LLC, CaptionCall, LLC y sus afiliadas (en conjunto, “Sorenson”, “nosotros”, “a nosotros” o “nuestro”), y estamos comprometidos a salvaguardar, preservar y respetar sus derechos de privacidad. Esta declaración de privacidad en línea (la “Declaración” o la “Política”) describe cómo nosotros y nuestros socios recopilamos, utilizamos, divulgamos y protegemos la información personal obtenida a través de nuestro sitio web, https://sorenson.com/, y sus subdominios asociados (el “Sitio”), nuestras aplicaciones, productos y servicios, cuando ve o interactúa con cuentas de redes sociales de Sorenson o cualquier cuenta de redes sociales o contenido afiliado a nosotros, y cuando interactúa con nosotros como cliente o de otra manera (en conjunto, los “Servicios”). Esta Declaración puede describir de manera accidental cómo nuestros Servicios recopilan y usan información sobre otras personas o información sobre usted que puede enviar otro usuario.

A efectos de la presente Declaración, por información personal se entienden los datos que se clasifican como información personal, datos personales, información de identificación personal o términos similares en virtud de las leyes y las normativas aplicables en materia de privacidad y seguridad de datos. No incluye datos excluidos o exentos de dichas leyes y reglamentos. Nada en esta Declaración constituirá una admisión o prueba de que cualquier ley o reglamento específico de privacidad de datos o seguridad de la información se aplica a Sorenson en general o en cualquier contexto específico.

Esta Política incorpora expresamente todo aviso de privacidad que podamos emitir para complementar esta Política, por ejemplo, si así lo exige la ley. Según su residencia, es posible que se le aplique un aviso de privacidad complementario. Por ejemplo, si es residente de California, consulte nuestra Política de privacidad de California en Sorenson Legal.

1. Usted acepta esta Declaración

Le recomendamos que lea con atención esta Declaración para comprender nuestras prácticas en materia de privacidad. Al acceder, navegar, descargar o usar los Servicios, usted confirma que ha leído, comprendido y aceptado esta Declaración. Si no acepta esta Declaración, no podrá utilizar los Servicios.

Esta Declaración se aplica sin importar cómo se acceda a los Servicios y cubrirá toda tecnología o dispositivo mediante el cual pongamos los Servicios a su disposición.

Podemos proporcionarle avisos de privacidad adicionales cuando creamos que es apropiado hacerlo. Es importante que lea esta Declaración junto con cualquier otro aviso de privacidad o condiciones que podamos proporcionarle para que sea plenamente consciente de cómo y por qué utilizamos sus datos.

Si tiene alguna pregunta o inquietud sobre esta Política, puede comunicarse con nosotros mediante los métodos descritos en la sección “Contáctenos” a continuación.

2. ¿Qué tipos de información recopilamos?

Recopilamos información que nos proporciona de forma voluntaria y directa, información que recopilamos automáticamente cuando interactúa con los Servicios e información recopilada de terceros. Las categorías de información personal que recopilamos y los propósitos para los cuales recopilamos información se describen a continuación.

Categorías de Información Personal que recopilamos

La siguiente lista describe las categorías de información personal que recopilamos.

La Información de la Cuenta incluye la información que recopilamos sobre usted cuando se registra en los Servicios, como el nombre, la dirección de correo electrónico, la dirección IP, la dirección (incluidas las ubicaciones desde las que accederá a los Servicios), la fecha de nacimiento, el número de cuenta, los cuatro últimos dígitos del número de identificación gubernamental, la información relativa a su pérdida auditiva (incluida la autocertificación), la edad, el nombre de usuario y la contraseña. Recopilamos esta información cuando usted nos la entrega directamente. La recopilación de esta información puede utilizarse para la creación y gestión de cuentas, la prestación de nuestros Servicios, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web. También recopilamos esta información para cumplir con las leyes, incluido 47 CFR § 64.611(j), como parte del registro de ciertos Servicios en la Base de Datos de Registro de Usuarios de la Comisión Federal de Comunicaciones.
La Información Analítica incluye cierta información recopilada automáticamente mientras navega por nuestros Servicios. Esto incluye cookies, píxeles de seguimiento, etiquetas o herramientas similares, que pueden recopilar información sobre su navegador, dispositivo, geolocalización e interacciones con los Servicios, el Sitio o los correos electrónicos. Para obtener más información, consulte la sección “¿Cómo usamos las cookies y otras tecnologías de seguimiento?” a continuación. La recopilación de esta información puede utilizarse con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
La Información de Contacto incluye el nombre, la dirección, el número de teléfono y la dirección de correo electrónico. Recopilamos esta información cuando usted nos la entrega directamente, por ejemplo, al registrarse en nuestros Servicios, solicitar información, crear una cuenta o completar un formulario. La recopilación de esta información puede utilizarse con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
El Historial Comercial incluye información relativa a sus preferencias de usuario, historial de compras, fechas de servicio, información de llamadas, nombre del proveedor de servicios de subtitulado telefónico por protocolo de Internet o servicio de retransmisión de video y participación en actividades promocionales solo en la medida en que lo permita la ley. La recopilación de esta información puede utilizarse con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
La Información de Chat incluye el contenido de los chats que usted inicie con los servicios de chat del Sitio. Si interactúa con los servicios de chat, guardaremos la conversación. La información relacionada con sus comunicaciones puede compartirse con nuestro proveedor de servicios. Recopilamos esta información con fines de creación y administración de cuentas, servicio al cliente y seguridad y mantenimiento del sitio web.
La Información de Pago incluye el nombre, la dirección, el número de teléfono y la información de la tarjeta de débito o crédito. Nosotros, o nuestros proveedores de servicios, podemos recopilar esta información con fines de creación y gestión de cuentas, análisis e investigación, atención al cliente y seguridad y mantenimiento del sitio web.
Las Respuestas a Encuestas y Cuestionarios incluyen toda información que usted nos proporcione cuando responda voluntariamente a encuestas de investigación de mercado, como la dirección de correo electrónico, la edad o los productos por los que ha manifestado interés. Recopilamos esta información con fines de publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
La Información de Redes Sociales incluye información que usted publica cuando comparte algo en un sitio web público o en otra plataforma de redes sociales. Recopilamos esta información cuando usted nos la entrega directamente. Sus comentarios serán visibles para el público, por lo que nunca debe compartir información personal que le gustaría mantener en privado. Recopilamos esta información con fines de publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
Contenido Generado por el Usuario. Si publica, carga, comenta o envía contenido de cualquier otro modo a los Servicios, podemos recopilar cierta información sobre usted, como su nombre y dirección de correo electrónico y los productos que haya utilizado. Tenga en cuenta que, de forma predeterminada, toda información que publique en los Servicios, incluidos, entre otros, reseñas, comentarios y texto, puede estar disponible y ser consultada por todos los usuarios de los Servicios. Recopilamos esta información con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
Información de la Red Propiedad del Cliente (Customer Proprietary Network Information, “CPNI”): Recopilamos y conservamos determinada información de red de la propiedad del cliente (“CPNI”) de conformidad con las normas y los reglamentos de la Comisión Federal de Comunicaciones. La CPNI incluye los tipos de servicios que recibe actualmente y el uso relacionado y la información de facturación de esos servicios. Esta información es necesaria para que podamos brindarle nuestros servicios y solicitar una compensación por nuestros servicios del Fondo de Servicios de Retransmisión de Telecomunicaciones. Esta información se usará para evaluar y mejorar nuestros Productos y Servicios. Su número de teléfono, nombre y dirección no son CPNI. No vendemos, intercambiamos ni compartimos su CPNI, excepto en los casos autorizados por usted o exigidos por la ley. En general, y no exclusivamente, podemos usar su CPNI sin su aprobación para ofrecerle servicios adicionales relacionados y para fines de facturación y cobro. Necesitamos su aprobación para comercializarle servicios no relacionados, que buscaríamos a través de métodos electrónicos. Antes de hacerlo, le informaremos sobre su derecho a restringir el uso, la divulgación y el acceso a su CPNI. Además, podemos divulgar su CPNI sin su previo conocimiento o consentimiento por motivos legales o reglamentarios, como en caso de respuesta a citaciones y órdenes judiciales. También podemos usar la CPNI para investigar fraude y evitar la violación de nuestros Términos, Condiciones y Políticas de uso aceptable y el uso ilegal de nuestra red y servicios. Para usar su CPNI por otros motivos no establecidos en esta Cláusula, le daremos la opción de “excluirse” o “aceptar” dichos usos y divulgaciones. En general, podemos obtener su consentimiento luego de una notificación de manera oral, por escrito o por medios electrónicos.

Nuestros servicios pueden requerir sistemas automatizados de reconocimiento de voz y personas, incluidos nuestros representantes y agentes, para procesar, escuchar y transcribir la parte de audio entrante (un lado) de sus conversaciones telefónicas. Para hacer esto, la parte de audio entrante de su llamada telefónica se transmitirá a nosotros, o a nuestros contratistas externos, para su transcripción y subtitulado. Para proteger su privacidad, ni nosotros ni nuestros contratistas externos conservaremos ni la transmisión de audio ni la transcripción de la llamada. Al usar nuestros servicios, usted acepta la transmisión de la parte de audio entrante de su llamada telefónica a nosotros o a nuestros agentes y renuncia a todo derecho que pueda tener según la ley aplicable que restrinja dicha transmisión. En la medida permitida por la ley, renuncia a todas las leyes de privacidad que rigen las comunicaciones telefónicas y su seguimiento. Prestamos servicios de retransmisión de telecomunicaciones, que están reglamentados por la FCC, y cumpliremos la normativa aplicable de la FCC. En la medida en que todo consentimiento para la divulgación de la información del cliente establecida antes en esta Cláusula sea contrario a las obligaciones de Sorenson en virtud de la ley aplicable con respecto a la protección, el almacenamiento y el uso de la información de red propiedad del cliente, cumpliremos los requisitos de la ley aplicable.

Objetivos para la recopilación de información personal:

El siguiente cuadro identifica los fines para los cuales podemos recopilar su información personal, así como información sobre nuestro uso y divulgación de esa información personal. Es posible que no recopilemos cada categoría de información sobre cada usuario de nuestros Servicios.

Objetivo	Categorías de Información Personal	Publicidad Dirigida	Ventas	Datos Compartidos con Terceros	Categorías de Terceros
Creación y Gestión de Cuentas	Información de la Cuenta Información Analítica Información de Contacto Información de Chat	Sí	Sí	Información de la Cuenta Información Analítica	Proveedores de Análisis Plataformas Publicitarias de Terceros Administrador del Fondo TRS
Servicios de Comunicaciones	Información Analítica Historial Comercial Información de Contacto Información de Pago Información de Chat	Sí	Sí	Sí	Proveedores de Análisis Plataformas Publicitarias de Terceros
Verificación de Elegibilidad	Información Analítica Historial Comercial Información de Contacto Información de Pago Información de Chat	Sí	Sí	N/C	Proveedores de Análisis Administrador del Fondo TRS
Mercadeo y Publicidad	Información Analítica Historial Comercial Información de Contacto Información de Chat	Sí	Sí	Información Analítica Historial Comercial Información de Contacto	Proveedores de Análisis Plataformas Publicitarias de Terceros
Análisis e Investigación	Información Analítica Historial Comercial Información de Contacto Información de Chat	Sí	Sí	Información Analítica Historial Comercial Información de Contacto Información de Redes Sociales	Proveedores de Análisis Plataformas Publicitarias de Terceros
Servicio al Cliente	Información Analítica Información de Contacto Información de Chat	Sí	Sí	Información Analítica	Proveedores de Análisis Plataformas Publicitarias de Terceros
Alojamiento, Seguridad y Mantenimiento de Sitios Web	Información Analítica Historial Comercial Información de Chat	Sí	Sí	Sí	Proveedores de Análisis Plataformas Publicitarias de Terceros

Otras formas en las que podemos recopilar, usar o compartir la información

También nos reservamos el derecho a recopilar, usar o compartir información personal para los siguientes objetivos:

Para fines legales. Nos reservamos el derecho de cooperar con funcionarios locales, provinciales, estatales, federales e internacionales en cualquier investigación que requiera información personal o informes sobre la actividad legal o ilegal de los usuarios en este sitio. También nos reservamos el derecho de compartir su información personal para establecer, ejercer o defender nuestros derechos legales y de propiedad, incluido el suministro de información a otros con el objetivo de prevenir el fraude. También podemos compartir su información personal con cualquier persona que razonablemente creamos que puede solicitar a un tribunal u otra autoridad competente la divulgación de esa información personal cuando, en nuestra opinión razonable, sea razonablemente probable que dicho tribunal o autoridad ordene la divulgación. Además, compartiremos su información personal en todo o en parte con agencias gubernamentales y entidades privadas responsables de administrar el Fondo de Servicios de Retransmisión de Telecomunicaciones (Telecommunications Relay Services, TRS) y de verificar la elegibilidad para ciertos Servicios. Si un proceso legal o un gobierno nos ordena proporcionar datos sobre uno o más usuarios individuales, notificaremos a dichos usuarios nuestro cumplimiento de dicha orden, en la medida que lo permita la ley.
Para presentar el Sitio. Podemos usar la información personal para presentar nuestro Sitio y sus contenidos de una manera adecuada y eficaz para usted y su dispositivo.
Para prestar los Servicios. Podemos usar la información personal para prestar los Servicios, incluso para mejorar las operaciones y por motivos de seguridad.
Servicio al cliente. Podemos usar su información personal para proporcionarle servicio al cliente, solucionar problemas y responder a solicitudes, preguntas o comentarios.
Proporcionar información y oportunidades. Podemos usar su información personal para anunciar oportunidades, promociones, productos, eventos o Servicios que consideremos que puedan ser de su interés.
Transacciones comerciales o fusiones. Nos reservamos el derecho a compartir su información personal con terceros como parte de toda posible venta de negocios o activos, fusión, adquisición, inversión, ronda de financiación o cualquier tipo de transacción similar. Además, si celebramos una transacción corporativa con un tercero, podemos recibir información personal en relación con la diligencia debida. Si cerramos una transacción, el tercero puede transferir información personal, que usaríamos como se describe en esta Política.
Quiebra o insolvencia. En caso de procedimientos de quiebra, insolvencia o disolución, podemos compartir su información personal con terceros como parte del proceso de venta o reorganización.
Información de nuestros socios. Podemos recopilar información de nuestros socios, nuestras afiliadas, subsidiarias, empresas conjuntas u otras empresas bajo control común. Podemos combinar esa información con otra información que recopilemos sobre usted, pero siempre usaremos la información como se describe en esta Política. También podemos compartir información con nuestras afiliadas, subsidiarias, empresas conjuntas u otras empresas bajo control común.

3. ¿Cómo usamos las cookies y otras tecnologías de seguimiento?

Podemos almacenar una o más cookies en su computadora u otro dispositivo. Cuando visite nuestros Servicios, también podremos usar otras tecnologías similares, como píxeles de seguimiento, etiquetas o herramientas similares. Estas tecnologías pueden recopilar datos, como su sistema operativo, tipo de navegador, tipo de dispositivo, resolución de pantalla, dirección IP y otra información técnica, así como eventos de navegación e información de sesión mientras interactúa con nuestros Servicios. Esta información nos permite comprender cómo usa los Servicios.

¿Qué son las cookies?

Las cookies son pequeños archivos creados por sitios web, incluidos nuestros Servicios, que residen en su computadora o en el disco duro de sus dispositivos y que almacenan información sobre su uso de un sitio web en particular. Cuando accede a nuestros Servicios, usamos cookies y otras tecnologías de seguimiento para lo siguiente:

Estimar el tamaño de nuestra audiencia y los patrones de uso.
Almacenar información sobre sus preferencias, lo que nos permite personalizar nuestros Servicios de acuerdo con sus necesidades individuales.
Comunicarnos con usted para darle la información o los servicios que solicite.
Publicitar nuevos contenidos, eventos y servicios que se relacionen con sus intereses.
Darle contenido más personalizado que sea más relevante para sus campos de interés.
Reconocer cuando regresa a nuestros Servicios.

Nosotros configuramos algunas cookies y terceros configuran otras. Puede gestionar sus preferencias de cookies como se describe en la sección “Administración de sus cookies” a continuación.

¿Qué tipos de cookies usamos y por qué?

El siguiente cuadro enumera los diferentes tipos de cookies que nosotros y nuestros proveedores de servicios usamos en los Servicios, ejemplos de quién proporciona esas cookies y enlaces a los avisos de privacidad e información de exclusión voluntaria de esos servidores de cookies. Como las cookies específicas que usamos pueden variar con el tiempo, además de diferir según la página específica donde navegue, el siguiente cuadro es solo ilustrativo.

Tipos de cookies	Objetivo	Quien las entrega (ejemplo)
Esenciales	Estas cookies se necesitan para el funcionamiento de los Servicios y le permiten moverse por los Servicios y usar sus funciones. Deshabilitar estas cookies puede afectar negativamente el rendimiento de los Servicios.	Sorenson
Funcionales	Estas cookies se usan para reconocerlo cuando regresa a los Servicios. Esto nos permite personalizar el contenido para usted y recordar sus preferencias. Estas cookies también permiten sus interacciones con los Servicios, como enviarnos correos electrónicos y usar el chat de atención al cliente.	Amazon Drift Google Microsoft Vimeo
Análisis, rendimiento e investigación	Estas cookies, beacons y píxeles nos permiten analizar las actividades en los Servicios. Se pueden usar para mejorar el funcionamiento de los Servicios. Por ejemplo, estas cookies reconocen y cuentan el número de visitantes y ven cómo se mueven por los Servicios. Las cookies analíticas también nos ayudan a medir el rendimiento de nuestras campañas publicitarias a fin de mejorarlas y optimizar el contenido de los Servicios para quienes interactúan con nuestra publicidad.	Google LinkedIn Meta Microsoft
Redes sociales	Estas cookies se usan para permitirle compartir páginas y contenidos que le parezcan interesantes en nuestros Servicios a través de redes sociales de terceros y otros sitios web. Estas cookies también pueden usarse con fines publicitarios.	LinkedIn Meta Twitter
Publicidad	Estas cookies y píxeles se usan para ofrecer anuncios relevantes, hacer el seguimiento del rendimiento de las campañas publicitarias o hacer el seguimiento del marketing por correo electrónico.	Google LinkedIn MetaSorenson

Cookies publicitarias

Nuestros socios publicitarios pueden instalar estas cookies, beacons y píxeles a través de nuestro sitio. Estas empresas pueden usarlas para crear un perfil de sus intereses y mostrarle anuncios relevantes en otros sitios. Aunque no directamente, almacenamos información personal, pero este proceso se basa en la identificación única de su navegador y dispositivo de internet. Si no permite el uso de estas cookies, recibirá menos publicidad personalizada.

Algunas cookies funcionan desde el momento en que visita los Servicios hasta el final de esa sesión de navegación en particular. Estas cookies, que se denominan “cookies de sesión”, caducan y se eliminan automáticamente cuando cierra su navegador de internet.

Algunas cookies permanecerán en su dispositivo entre sesiones de navegación y no caducarán ni se eliminarán automáticamente cuando cierre su navegador de internet. Estas cookies se denominan “cookies persistentes” y el tiempo que permanecerán en su dispositivo varía de una cookie a otra. Las cookies persistentes se usan para muchos propósitos, como almacenar sus preferencias para que estén disponibles en su próxima visita y mantener un registro más preciso de la frecuencia con la que visita los Servicios, los cambios de su uso de los Servicios con el tiempo y la efectividad de los esfuerzos publicitarios.

Administración de sus cookies

Puede cambiar la configuración de su navegador de internet para bloquear las cookies y rechazar todas o algunas. Si elige bloquear todas las cookies (incluidas las cookies esenciales), es posible que no pueda acceder a todos o parte de los Servicios.

Para obtener más información sobre las cookies y cómo gestionarlas, visite Acerca de las cookies.

¿El sitio responde a las señales de “No rastrear”?

Actualmente no hay una respuesta acordada en la industria a una señal de No rastrear. En este momento, nuestro Sitio no responde de manera diferente según la señal de No rastrear de un usuario.

4. Derechos de los usuarios de Colorado, Connecticut, Virginia y Utah

Los residentes de Colorado, Connecticut, Utah y Virginia tienen ciertos derechos relacionados con sus datos. Estos derechos se establecen en la Ley de Privacidad de Colorado (Colorado Privacy Act, “CPA”), la Ley de Privacidad de Datos de Connecticut (Connecticut Data Privacy Act, “CTDPA”), la Ley de Privacidad del Consumidor de Utah (Utah Consumer Privacy Act, “UCPA”) y la Ley de Protección de Datos del Consumidor de Virginia (Virginia Consumer Data Protection Act, “VCDPA”). El cuadro a continuación explica estos derechos y enumera los estados cuyos residentes pueden ejercerlos. Para ejercer cualquiera de los siguientes derechos enumerados en el cuadro a continuación, envíenos un correo electrónico según la información establecida en la sección “Contáctenos” a continuación.

Derecho del consumidor	Explicación	Aplica a residentes de los siguientes estados:
Derecho a saber o acceder	Tiene derecho a confirmar si procesamos sus datos personales y derecho a acceder a esos datos.	Colorado, Connecticut, Utah y Virginia
Derecho de corrección	Tiene derecho a corregir las inexactitudes de sus datos personales, teniendo en cuenta la naturaleza de los datos personales y los fines de su tratamiento.	Colorado, Connecticut y Virginia
Derecho de eliminación	Tiene derecho a eliminar los datos personales proporcionados por usted u obtenidos sobre usted.	Colorado, Connecticut, Utah* y Virginia *Nota: Si es residente de Utah, solo aplica a los datos personales que nos haya proporcionado directamente.
Derecho de portabilidad	Hasta dos veces por año calendario, tiene derecho a obtener sus datos personales en un formato portátil y, en la medida que sea posible en términos técnicos, fácilmente utilizable que le permita transmitir los datos a otra entidad sin obstáculos.	Colorado, Connecticut, Utah* y Virginia *Nota: Si usted es residente en Utah, solo aplica al tratamiento hecho por medios automatizados.
Derecho de exclusión voluntaria	Tiene derecho a optar por no participar en el procesamiento de sus datos personales con los siguientes fines: Publicidad personalizada; Venta de datos personales; oElaboración de perfiles en cumplimiento de decisiones que produzcan efectos legales o igualmente significativos que le conciernen. Para cancelar su suscripción, haga clic en la pestaña “Sus opciones de privacidad” en la esquina inferior izquierda de la página de inicio de los Servicios.	Colorado, Connecticut y Virginia
Derecho de exclusión voluntaria	Tiene derecho a rechazar la venta de datos personales o la publicidad personalizada. Para cancelar su suscripción, haga clic en la pestaña “Sus opciones de privacidad” en la esquina inferior izquierda de la página de inicio de los Servicios.	Utah

Información confidencial

Los datos confidenciales definidos en la CTDPA, la UCPA y la VCDPA incluyen información precisa de geolocalización. Con el fin de ofrecerle anuncios relevantes según su ubicación, recopilamos información de geolocalización para hacer geocercas. No recopilaremos esta información de residentes de Connecticut y Virginia sin obtener antes su consentimiento. No recopilaremos esta información de los residentes de Utah sin antes presentarles un aviso claro y una oportunidad de optar por no participar en el procesamiento.

Ejercicio de sus derechos

Si es residente de Colorado, Connecticut, Virginia o Utah y desea ejercer alguno de los derechos mencionados arriba y le es aplicable, visite nuestra página “Realizar una solicitud de datos” o “Sus opciones de privacidad”.

De ser necesario, podemos solicitar información adicional razonablemente necesaria para validar su identidad y su solicitud.

En determinadas circunstancias, puede presentar una solicitud en nombre de otra persona, por ejemplo, si es un agente autorizado o el padre o tutor de un menor en cuyo nombre desea ejercer sus derechos.

Responderemos a estas solicitudes de los consumidores, si corresponde, dentro de los 45 días posteriores a la recepción de la solicitud y sin demoras indebidas. Si necesitamos extender este periodo, le notificaremos el retraso y explicaremos las justificaciones razonablemente necesarias para nuestro retraso.

Proporcionaremos respuestas a sus solicitudes de forma gratuita a menos que apliquen ciertas exclusiones, según el estado donde resida. Podemos cobrar una tarifa en los siguientes estados:

En Colorado, Connecticut y Utah si hace más de una solicitud en un periodo de doce meses; y

En Connecticut y Virginia, si la solicitud es manifiestamente infundada o excesiva, o de naturaleza repetitiva.

Cómo apelar una decisión de solicitud de derechos

Si es residente de Colorado, Connecticut o Virginia y denegamos o no damos curso a su solicitud de ejercer sus derechos de privacidad del consumidor aplicables, puede apelar nuestra decisión. Para eso, envíenos un correo electrónico a [email protected]. En la apelación por correo electrónico, especifique los derechos que solicita ejercer y la fecha en la que hizo la solicitud original.

Le informaremos por escrito en un plazo de 45 días toda medida adoptada o no adoptada en respuesta al recurso. También le explicaremos por escrito los motivos de nuestras decisiones sobre sus solicitudes.

5. Derechos de los usuarios de Nevada

En virtud de la legislación de Nevada, determinados consumidores de Nevada pueden oponerse a la venta de determinada información de identificación personal a cambio de una contraprestación económica a una persona para que esta persona conceda licencias o venda dicha información a otras personas. Conforme a la ley de Nevada, no vendemos información personal identificable.

Si es residente de Nevada y nos ha comprado o alquilado bienes o servicios, puede (A) enviar una solicitud de exclusión de toda posible venta futura, o (B) solicitar cambios en su información mediante un correo electrónico enviado a la siguiente dirección [email protected]. Tomaremos medidas razonables para verificar su identidad y la autenticidad de la solicitud.

6. Derechos de los usuarios europeos

Esta sección de nuestra Política de Privacidad es aplicable a las personas que se encuentren en la Unión Europea (European Union, “EU”), un estado miembro del Espacio Económico Europeo (European Economic Area, “EEA”), Reino Unido (United Kingdom, “UK”) o Suiza, así como a las personas cuya información personal se procese en la EU, EEA, UK o Suiza o se transfiera desde estos países. Tiene derecho, según el Reglamento general de protección de datos de la EU y el Reglamento general de protección de datos del Reino Unido (en conjunto, el General Data Protection Regulation, “GDPR”), a la información contenida en esta sección de nuestra Política de Privacidad.

Sus derechos

Por ley, tiene el derecho a acceder, a obtener información, a ser informado, a ser olvidado (eliminado), a la rectificación, a restringir el procesamiento de su información personal o datos sobre sobre usted que poseamos. A continuación, hay un resumen que enumera estos derechos. Estos derechos no son absolutos y pueden aplicarse ciertas exenciones a solicitudes específicas que usted nos envíe.

Para ejercer estos derechos, contáctenos según la información que figura a continuación en la sección “Contáctenos” o consulte nuestra página “Realizar una solicitud de datos del interesado” (No venda/comparta mi información - Sorenson). Para su protección, es posible que necesitemos verificar su identidad antes de responder a su solicitud. Si rechazamos una solicitud, le diremos el motivo.

Solicitudes de acceso a su información personal

Tiene derecho a que le confirmemos si procesamos sus datos personales y, en caso afirmativo, a que le facilitemos la información contenida en la presente Política. También tiene derecho a solicitarnos copias de su información personal. Al hacer una solicitud, proporcione una descripción precisa de la información personal a la que desea acceder. Cuando las solicitudes sean repetitivas o manifiestamente infundadas o excesivas, podremos cobrar una tarifa razonable basada en los costos administrativos.

Solicitudes de corrección de su información personal

Tiene derecho a pedirnos que corrijamos la información que considere inexacta. También tiene derecho a pedirnos que completemos la información que considere incompleta.

Solicitudes de eliminación de su información personal

Tiene derecho a solicitarnos que borremos su información personal cuando:

Ya no la necesitemos para los fines para los que lo recopilamos;
La hayamos usado sin base legal válida;
Estemos obligados a borrarla para cumplir con una obligación legal a la que estamos sujetos;
Necesitemos su consentimiento para usar la información y usted retire el consentimiento; o
Usted se oponga a que procesemos su información personal cuando nuestra base legal para hacerlo sean nuestros intereses legítimos y no haya motivos legítimos primordiales para el procesamiento.

Sin embargo, este derecho no es absoluto. Incluso si hace una solicitud de eliminación, es posible que necesitemos conservar cierta información para fines legales o administrativos, como mantenimiento de registros, mantenimiento de requisitos de exclusión voluntaria, defensa o presentación de reclamos legales, o detección de actividades fraudulentas. Conservaremos la información de acuerdo con el apartado “Cuánto tiempo se conserva su información personal” de conformidad con la cláusula 8 a continuación.

Si ejerce un derecho válido a la eliminación de su información personal, tenga en cuenta que la eliminación por parte de terceros a los que se haya facilitado la información puede no ser inmediata y que la información eliminada puede persistir en copias de seguridad durante un periodo razonable (pero no estará disponible para terceros).

Solicitudes de restricción del uso de su información personal

Tiene derecho a pedirnos que restrinjamos el uso de sus datos personales si alguna de las siguientes situaciones se aplica a su caso:

Usted impugna la exactitud de la información que tenemos sobre usted, mientras verificamos su exactitud;
Usamos sus datos ilegalmente, pero usted nos pide que restrinjamos su uso en lugar de borrarlos;
Ya no necesitamos la información para el propósito para el cual la recopilamos, pero usted la necesita para abordar un reclamo legal; o
Usted se ha opuesto a que usemos su información, mientras verificamos si nuestros motivos legítimos anulan su derecho a oponerse.

El derecho a transferir su información personal a otro proveedor de servicios

Tiene derecho a solicitar que transfiramos la información personal que nos proporcionó de una organización a otra, o que se la entreguemos (es decir, portabilidad de datos). Esto se aplica a la información personal que procesamos para cumplir un contrato con usted y a la información personal que procesamos en función de su consentimiento.

El derecho a retirar el consentimiento

Si obtenemos su consentimiento por escrito para recopilar y procesar su información personal, puede retirar ese consentimiento más tarde en lo que respecta a todo procesamiento subsiguiente de dicha información.

El derecho a presentar un reclamo ante una autoridad de control

Si cree que se han violado sus derechos según el GDPR, el GDPR le otorga el derecho de presentar un reclamo ante su autoridad de control. Aquí puede consultar la lista de autoridades de control: Autoridades de Protección de Datos (Data Protection Authorities, APD) del EEA y de la EU; Comisario Federal de Protección de Datos e Información (Federal Data Protection and Information Commissioner, FDPIC) de Suiza; Oficina del Comisario de Información (Information Commissioner’s Office ICO) del UK.

Derechos relacionados con la toma de decisiones automatizada

En la medida en que tomemos decisiones basadas solo en el tratamiento automatizado, incluida la elaboración de perfiles, que produzcan efectos jurídicos sobre usted o que le afecten de forma significativa, tiene derecho a no ser objeto de dichas decisiones.

Derecho a oponerse al procesamiento

Tiene derecho a oponerse al tratamiento de su información personal basado en intereses legítimos o en su consentimiento (y no cuando el motivo de su uso sea cumplir una obligación debido a que usted está bajo contrato con nosotros). Si presenta dicha objeción, dejaremos de procesar la información personal a menos que podamos demostrar motivos legítimos imperiosos para el procesamiento que prevalezcan sobre sus intereses, derechos y libertades, o podamos demostrar que el procesamiento es para el establecimiento, el ejercicio o la defensa de reclamos legales. Para oponerse al procesamiento de su información personal, comuníquese según la información en la sección “Contáctenos” a continuación.

Bases legales para el procesamiento de su información personal

Sorenson recopila su información personal para proporcionarle nuestros productos y Servicios; de lo contrario, es posible que no podamos procesar las transacciones que solicite. Solo procesaremos su información personal cuando tengamos una base legal para hacerlo. Si se encuentra en un país de la EU, el EEA, el UK o Suiza, tiene derecho a una explicación de las bases legales en las que nos basamos para procesar su información personal. La base legal para recopilar y usar la información personal descrita arriba dependerá de la información personal en cuestión y del contexto específico en el que la recopilemos, el cual se analiza a continuación.

Consentimiento. Podemos procesar su información personal de acuerdo con su consentimiento, por ejemplo, cuando adquiere un servicio o nos pide que le enviemos determinados tipos de comunicaciones de mercadeo. Tiene derecho a retirar su consentimiento en cualquier momento sin que ello afecte a la licitud del tratamiento basada en el consentimiento anterior a su retirada.
Consentimiento de niños. No procesamos a sabiendas los datos de residentes en la EU, el EEA, el UK o Suiza que sean menores de 16 años sin el consentimiento paterno verificado.
Nuestros intereses legítimos. Podemos procesar su información personal si es necesario para nuestros intereses legítimos relacionados con nuestros fines comerciales derivados de su relación con nosotros y sus derechos como persona no prevalecen sobre esos intereses legítimos. Por ejemplo, nuestros intereses legítimos incluyen, entre otros, cuando procesamos su información personal para ejecutar actividades de prevención del fraude y actividades para aumentar la seguridad de la red y de la información, identificar tendencias de uso, determinar la eficacia de las campañas promocionales, ampliar nuestras actividades comerciales y mejorar nuestros servicios y el contenido y la funcionalidad de nuestros Servicios. Nuestros intereses legítimos también incluyen proporcionarle los productos y servicios que solicite, vea, contrate o compre y comunicarnos con usted en relación con su cuenta o transacciones con nosotros.
Para ejecutar un contrato. Podemos procesar su información personal para administrar y cumplir obligaciones contractuales con usted. También recopilaremos y procesaremos su información personal según sea necesario para la ejecución de un contrato en el que usted sea parte.
Para poder cumplir con una obligación legal. Podemos procesar su información personal para cumplir con las obligaciones legales a las que estamos sujetos. Esto puede incluir todo requisito de presentar cuentas auditadas, toda obligación legal de compartir información con los organismos encargados de hacer cumplir la ley, las autoridades públicas o gubernamentales, y cumplir con un proceso legal.
Necesario para el ejercicio o la defensa de reclamos legales. Si usted presenta un reclamo contra nosotros o nosotros presentamos un reclamo contra usted, podremos procesar sus datos personales relacionados con dicho reclamo.

Según la situación, podemos ser el controlador o el procesador de la información personal recopilada de residentes de la EU, el EEA, el UK o Suiza. Si tiene alguna pregunta o necesita más información sobre la base jurídica en virtud de la cual recogemos y usamos su información personal para cualquier actividad de procesamiento específica, comuníquese por la sección “Contáctenos” que aparece a continuación.

Transferencias transfronterizas de información personal

Nuestros Servicios se operan en los Estados Unidos. La información personal sobre usted facilitada mientras esté en la EU, un estado miembro del EEA, el UK o Suiza puede transferirse a los Estados Unidos. Entidades de todo el mundo pueden recibir sus datos personales o acceder a ellos, incluidas, entre otras, las afiliadas de Sorenson, para hacer actividades de procesamiento como las descritas en nuestra Política de Privacidad en relación con su uso de nuestros productos y servicios. Sorenson cumple los reglamentos de privacidad sobre la transferencia de Datos Personales (Personal Data, DP) entre países para ayudar a garantizar la protección de nuestros datos. Es posible que las leyes de los Estados Unidos no sean tan protectoras como el GDPR o las leyes de otras jurisdicciones donde usted se encuentre. Si transferimos información personal desde la EU, el EEA, el UK, Suiza, u otro país con obligaciones de transferencia transfronteriza, proporcionaremos una salvaguarda apropiada, como el uso de las Cláusulas Contractuales Tipo (Standard Contractual Clauses, SCC) o la Decisión de Adecuación.

Para obtener una copia de las salvaguardas, comuníquese según la información facilitada en la sección“Contáctenos” que figura a continuación.

7. Publicidad y elección de mercadeo

Respetamos sus derechos sobre cómo se usa y comparte su información personal. Si en algún momento desea cancelar su suscripción para no recibir más correos electrónicos, envíe un correo electrónico a [email protected] o siga las instrucciones que se indican a continuación y lo eliminaremos de inmediato de la correspondencia comercial. Nota: Es posible que aún debamos comunicarnos con usted por otros asuntos.

Si no desea seguir recibiendo nuestros correos electrónicos publicitarios, puede darse de baja con el mecanismo incluido en cada uno de esos correos electrónicos o mensajes de texto (SMS). De lo contrario, puede darse de baja con un clic en el enlace para darse de baja que aparece en el pie de página de los correos electrónicos publicitarios que reciba de Sorenson.

Al facilitarnos su número de teléfono móvil y darnos su consentimiento para recibir mensajes de texto, usted acepta recibir mensajes nuestros, que incluyen, entre otros, mensajes de texto enviados a través de un sistema automático de marcación telefónica. No se requiere el consentimiento para recibir mensajes de texto publicitarios como condición para trabajar con nosotros. Si no desea recibir mensajes de texto publicitarios, no nos brinde su consentimiento o siga las instrucciones en cualquier mensaje que reciba de nosotros para darse de baja o cancelar la suscripción.

8. Publicidades

Según la información relacionada con su uso de nuestros sitios, podemos usar empresas de publicidad de terceros para publicar anuncios sobre nuestros servicios cuando accede y usa otros sitios web. Estas empresas pueden colocar o reconocer una cookie única en su navegador (incluso mediante el uso de beacons y píxeles). Al usar los sitios afiliados a Sorenson o CaptionCall, acepta el uso de cookies u otras tecnologías de seguimiento para ofrecerle publicidad personalizada. Los datos recopilados pueden compartirse con proveedores externos para fines publicitarios y de vinculación entre dispositivos. Si desea obtener más información sobre la vinculación entre dispositivos, visite la página de Google Vinculación multidispositivo para anunciantes - Ayuda para políticas de anuncios (google.com) o haga clic en la pestaña emergente “Sus opciones de privacidad” en la esquina inferior izquierda de cualquier página web de Sorenson.com.

9. Cuánto tiempo conservamos su información personal (política de conservación o retención de datos)

Conservaremos su información personal hasta que ya no sea necesaria para cumplir la finalidad para la que fue entregada. Podemos conservar su información personal durante periodos más largos para fines específicos en la medida que estemos obligados a hacerlo de conformidad con las leyes y los reglamentos aplicables, para su protección, la de otras personas y la nuestra contra el fraude, el abuso y el acceso no autorizado, según sea necesario para proteger nuestros derechos legales o para ciertos requisitos comerciales.

Eliminaremos su información personal cuando ya no sea necesaria para los fines para los que fue recopilada, o cuando usted lo solicite, con las excepciones contempladas en esta Declaración o en virtud de toda ley, contrato o reglamento aplicable.

Si usa nuestra aplicación móvil, puede enviar una solicitud a [email protected]@sorenson.com o cerrar su cuenta a través de la aplicación para eliminar su cuenta. Si elimina su cuenta desde la aplicación, eliminaremos los datos personales adjuntos sujetos a requisitos legales y contractuales.

10. Nuestro compromiso con la seguridad de los datos

La seguridad de su información personal es importante para nosotros. Adoptamos diversas medidas organizativas, administrativas y técnicas razonables para proteger sus datos personales contra el acceso, la divulgación, la alteración o la destrucción no autorizados. Si la ley así lo exigiera, le notificaremos a usted o a la autoridad de control pertinente en caso de vulneración de los datos.

Sin embargo, no podemos garantizar ni garantizamos una seguridad total, ya que eso no existe en internet.

11. Dónde se guarda su información personal

Procesamos información personal en nuestros servidores en los Estados Unidos de América y podemos hacerlo en otros países. Si usa nuestros Servicios o nos proporciona información desde fuera de los Estados Unidos, acepta expresamente la transferencia de sus datos a los Estados Unidos, el procesamiento de sus datos en los Estados Unidos y el almacenamiento de sus datos en los Estados Unidos.

12. Enlaces de terceros

Los Servicios de Sorenson pueden contener enlaces a sitios web de terceros. Cuando proporcionamos enlaces, lo hacemos solo por comodidad y no somos responsables por ningún contenido de ningún sitio web de terceros ni por ningún enlace incluido en esos sitios web. El hecho de que ofrezcamos un enlace a otro sitio web o a servicios de terceros no significa que apoyemos dicho sitio web ni sus servicios, contenidos o prácticas comerciales. Es importante tener en cuenta que esta Declaración solo se aplica a los Servicios de Sorenson y no a sitios Web, productos o servicios de terceros. No somos responsables ni asumimos responsabilidad alguna por la información personal recopilada, almacenada o usada por terceros como resultado de su visita a sitios web de terceros. También le recomendamos que lea con atención el aviso de privacidad de todo sitio web de terceros que decida visitar.

13. Privacidad de menores

Recopilación de información de menores. Proteger la privacidad de los más jóvenes es especialmente importante. Algunos de nuestros Servicios están diseñados para niños menores de 13 años, pero tenga en cuenta que el Sitio no está diseñado para niños menores de 13 años. No recopilamos ni procesamos intencionalmente información personal de ninguna persona menor de 13 años sin obtener primero el permiso verificado de los padres o tutores legales de ese menor. Esta Política, junto con todo formulario adicional de consentimiento de los padres entregado como parte de la prestación de los Servicios a menores, describe nuestras prácticas de privacidad, incluida la forma en la que recopilamos y procesamos la información de su menor.

Obtener su consentimiento. Antes de que su menor use nuestros Servicios, obtendremos su consentimiento afirmativo y verificable. Obtendremos su consentimiento a través de (1) su consentimiento firmado o formulario de solicitud (según corresponda) o (2) proporcionándole esta Política, preguntándole si acepta estas prácticas y pidiéndole que verifique su identidad mediante un documento de identidad válido emitido por el gobierno.

Información que recopilamos sobre niños. Cuando solicita nuestros Servicios en nombre de su menor y da su consentimiento para el procesamiento de su información personal, recopilaremos la información que se enumera en esta Política sobre su menor. También podemos recopilar cierta información suya (el padre o tutor), según lo exige la ley o los reglamentos y para fines administrativos y de facturación.

Cómo usamos y compartimos información sobre los menores. Después de recibir su permiso para brindar Servicios a su menor, recopilaremos, almacenaremos y divulgaremos la información personal necesaria para brindar esos Servicios a su menor. Podemos compartir información sobre su menor y el uso que haga de los Servicios con terceros para fines administrativos y de facturación y de otro modo, según lo requiera o permita la ley o los reglamentos. Podemos compartir información sobre su menor con agencias gubernamentales y entidades privadas responsables de administrar o supervisar el Fondo del Servicio de Retransmisión de Telecomunicaciones (“TRS”) y verificar la elegibilidad para los servicios de Sorenson. Por ejemplo, Sorenson puede enviar su información y la de su hijo a la Base de Datos de Registro de Usuarios del TRS, una base de datos administrada por un contratista gubernamental, según lo exigen los reglamentos de la Comisión Federal de Comunicaciones (Federal Communications Commission, “FCC”). Además, enviaremos información sobre su uso del TRS y el de su menor al Administrador del Fondo del TRS o a la FCC para fines de facturación.

Sorenson también puede compartir el nombre, la imagen (si su menor sube una imagen) y los números de videoteléfono de su menor con otros usuarios de Sorenson en la lista de contactos de su menor. Sorenson también puede compartir información sobre la ubicación de su menor con los servicios de emergencia si su menor llama al 911 desde un dispositivo móvil habilitado con los Servicios.

Sus opciones sobre la información de su menor. Usted tiene control sobre la recopilación, el uso y la divulgación continua de la información personal de su menor. También puede solicitar la eliminación de la información personal de su menor en cualquier momento. Usted tiene derecho a dar su consentimiento para que Sorenson recopile y use la información personal de su menor y, al mismo tiempo, puede denegar su consentimiento para la divulgación de dicha información personal a terceros. Puede revisar, eliminar o prohibir la recopilación adicional de información de su menor en cualquier momento. Si tiene más preguntas o solicitudes relacionadas con la recopilación de información de menores en línea de Sorenson, envíe un correo electrónico a [email protected].

14. Cambios en la Política

Esta Declaración puede cambiar de tanto en tanto. Si necesitamos cambiar esta Declaración en algún momento en el futuro, publicaremos todo cambio en esta página. Si hacemos un cambio significativo o material en esta Declaración, se lo notificaremos por correo electrónico si nos proporcionó uno. Debe verificar estos términos cuando use el Sitio. El uso continuo del Sitio implica la aceptación de la versión más reciente de esta Declaración.

15. Contáctenos

Si tiene alguna pregunta sobre esta Política de Privacidad, envíe un correo electrónico a [email protected] o escriba por correo a Sorenson Communications, Attn: Departmento Legal, 4192 S. Riverboat Road, Taylorsville, UT 84123.

FCC Disclaimer

If you choose Sorenson Communications, LLC (“Sorenson”) as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 866-756-6729 or by visiting www.svrs.com/moving.

Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet- based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorensonvrs.com/disclaimer. For information on toll-free numbering, please visit www.sorensonvrs.com/tollfree.

The English language version of this Disclaimer shall be controlling in all respects, notwithstanding any translation of this Disclaimer made for any purpose whatsoever. If any translation of this Disclaimer conflicts with the English version or contains terms in addition to or different from the English version, the English version shall prevail.

This Disclaimer was last updated and is effective as of August 24, 2018.

Download the FCC Disclaimer »

911/Legal Disclaimer

911 Legal Disclaimer

SPECIAL DISCLAIMER FOR INTERPRETING SERVICES INVOLVING CALLS TO EMERGENCY SERVICE PROVIDERS (911/E911), OR LEGAL, MEDICAL OR MENTAL HEALTH ISSUES

IMPORTANT: Please read the following disclaimer of Sorenson Communications, LLC (“Sorenson”) before using Sorenson telecommunications relay services, including but not limited to Video Relay Service (“VRS”), or other IP-based relay services (collectively, “IP-based Relay Services”), or any video remote or in-person interpreting services obtained incidental to or in conjunction with Sorenson’s provision of IP-based Relay Services. Any such use, including by “dialing around” your default VRS provider, is governed by the following disclaimer (this “Disclaimer”).

ADVISORY REGARDING 10-DIGIT NUMBERS AND 911 CALLS

You may request one or more ten-digit telephone number(s) in conjunction with your use of Sorenson VRS, provided you have a medically recognized hearing or speech disability. By obtaining one or more telephone number(s) from Sorenson, you are selecting Sorenson as your “default” provider of VRS. This means that all VRS calls to and from your ten-digit telephone number(s) will be routed, by default, though Sorenson VRS.

Sorenson offers functionally equivalent local ten-digit numbers indicating the geographic location, or “area code,” where a user lives or works. If you would like to request one or more ten-digit numbers, call Sorenson at 866-756-6729 or apply online at https://sorenson.com/vrs/ntouch/.

As your default provider, Sorenson must comply with various legal requirements. Pursuant to these requirements, Sorenson will (i) obtain from you the physical location from which you will access Sorenson VRS (also known as your “Registered Location”); (ii) give you an easy way to update your Registered Location information if it changes, without cost or additional equipment; and (iii) route all emergency 911 calls placed by you via Sorenson VRS to the appropriate emergency personnel and transmit the call-back number and other required information to the emergency response center. You also have the following rights: (i) you may obtain a local ten-digit telephone number from, and register with, your provider of choice (notwithstanding any prior relationship you may have had with another provider); (ii) you may change default providers at any time and, in doing so, retain your local ten-digit telephone number by transferring (or “porting”) the number to the new default provider; and (iii) you may make calls through, and receive calls from, any provider (you are not limited to making or receiving calls through your default provider). In addition, a provider cannot condition the ongoing use or possession of equipment on your continuing to use the provider as your default provider.

If you already have a local ten-digit telephone number from a VRS or IP-based Relay provider other than Sorenson, but would like to select Sorenson as your default provider, you may port your telephone number to Sorenson. To do so, please contact Sorenson by calling 866-756-6729 or by sending an email to [email protected]. You also may port the local ten-digit number(s) assigned by Sorenson to a default provider other than Sorenson. Upon request, Sorenson will port the local ten-digit number assigned to the Videophone to the new default provider.

You can place an emergency call by dialing 911 using Sorenson VRS accessed via your computer, another device (such as a smartphone), or videophone. To ensure that your 911 call is routed to the right emergency response center and that the emergency response center knows where to send assistance, your default provider needs to know the physical address (i.e., the Registered Location) from which you are placing the call. If you have chosen Sorenson as your default provider, it is critical that you inform Sorenson of your Registered Location and immediately notify Sorenson of any subsequent changes to your Registered Location. For example, if you are planning to move to a new address where you will use Sorenson as your default provider to place VRS and/or IP-based Relay calls, you must register that new location with Sorenson. Please note that it can take several hours or, in some cases (e.g., if there is an error in your Registered Location), longer to update your Registered Location so that your 911 call will be routed to the emergency authority serving your location. You can inform Sorenson of your initial or new Registered Location by visiting www.sorensonvrs.com/moving or calling 866-756-6729 from your Sorenson videophone or software. Sorenson will confirm receipt of your Registered Location or any updates to it that you submit to Sorenson. If you move to a new address, or otherwise move your Sorenson videophone to a different physical address such as your office without having given Sorenson sufficient advance notice, any 911 call you make using Sorenson VRS may be directed to the wrong emergency authority or may transmit the wrong address.

For more information about ten-digit telephone number(s) for VRS, see the FCC’s Consumer Guide , Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based TRS, and an ASL video, Numbering and E911 Requirements for VRS and IP Relay Video In American Sign Language (ASL).

Unless otherwise noted, this Disclaimer assumes that you have chosen Sorenson as your default provider of VRS for any telephone number(s) assigned to you by Sorenson, or that you are using a videophone or other device in conjunction with Sorenson VRS. FCC regulations prohibit Sorenson from completing non-emergency VRS calls for you if you have not registered with a default provider.

CALLS TO EMERGENCY SERVICE PROVIDERS (911/E911)

WAIVER OF LIABILITY FOR 911 CALLS. Sorenson recommends that you maintain an alternative means of making an emergency call to 911 (for example, through a traditional text telephone (“TTY”) or, if a TTY is not available, a standard telephone) in the event that you are unable to use Sorenson’s IP-based Relay Services or your relay service equipment for any reason (for example, for one of the reasons discussed below). If you use Sorenson’s IP-based Relay Services to make a 911 call, Sorenson is not liable for any claim, damage or loss arising from your use of its IP-based Relay Services to facilitate that call. Specifically, Sorenson is not liable in tort, contract, or otherwise for any personal injury, property damage, death, or other harm arising out of or related to use of its IP-based Relay Services to make a 911 call, or the provision of any IP-based, video remote, or in-person interpreting services incidental to or in conjunction with such a call, including but not limited to an act or omission involving (1) the development, design, installation, operation, maintenance, performance, or provision of any equipment, software, or facility that permits you to use Sorenson’s IP-based Relay Services, or any IP-based, video remote, or in-person interpreting services provided in connection with a 911 call or the provision of emergency services; (2) misinterpretation, mistakes, interruptions, delays, transmission errors, network outages, failures, defects, technical difficulties, acts of God, or other occurrences, regardless of the source of the occurrence, that may arise in the course of transmitting or handling 911 calls or providing emergency services; or (3) release to a public safety answering point, designated statewide default answering point, appropriate local emergency authority, emergency medical service provider or emergency dispatch provider, public safety, fire service or law enforcement official, or hospital emergency or trauma care facility of user information related to 911 calls or the provision of emergency services. In addition, Sorenson is not liable for any damages arising from your failure to provide Sorenson an accurate, up-to-date Registered Location. For information about how to update your Registered Location, please refer to the Advisory section above.

Furthermore, consistent with Federal law, Sorenson in its role as an emergency communications service provider, shall have immunity or other protection from liability in a State of a scope and extent that is not less than the scope and extent of immunity or other protection from liability accorded any local exchange company under Federal and applicable State law (whether through statute, judicial decision, tariffs filed by such local exchange company, or otherwise).

NOTICE OF LIMITATIONS FOR 911 CALLS

Even though you have selected Sorenson as your default provider, you may make and receive IP- based Relay Services calls, including 911 calls, using any provider. If, however, you have chosen Sorenson as your default provider but place a 911 call through an IP-based relay provider other than Sorenson, Sorenson will have no control over the way the other provider will handle, process, or route the call. Sorenson thus cannot ensure that the other provider will handle the call in accordance with the FCC’s emergency calling rules, or that the call and your location will be automatically routed to the appropriate emergency personnel.

If you use Sorenson’s IP-based Relay Services to place a 911 call, you should be aware that any such use is subject to significant limitations and risks, including but not limited to the following:

First, Sorenson may not automatically be able to obtain your location information or route your call to the appropriate emergency personnel if (i) you use Sorenson’s IP-based Relay Services to place a 911 call, and you have not provided Sorenson an up-to-date Registered Location; (ii) you have not chosen Sorenson as your default provider; or (iii) your Registered Location is not served by the Wireline E911 network or is not available to Sorenson. Furthermore, in these circumstances, if you are incapacitated or otherwise unable or unwilling to give the Sorenson interpreter your address, Sorenson may not be able to obtain your location information and give it to appropriate emergency personnel, although Sorenson will use its best efforts to do so.

Second, even if you have provided Sorenson an up-to-date Registered Location, it can take several hours or, in some cases (e.g., if there is an error in your Registered Location), longer to update your Registered Location so that your 911 call will be routed to the emergency authority serving your location. If you place a 911 call from an address before activation of 911 service for that address, Sorenson may not automatically be able to obtain your location information and/or route your call to the appropriate emergency personnel.

Third, you may not be able to place a 911 call if your videophone or other equipment and/or software provided to or used by you fails to function.

Fourth, you may not be able to use Sorenson’s IP-based Relay Services to place a 911 call if an act beyond our control (including an act of God) has occurred, including one or more of the following:

a broadband network outage or power outage has occurred, or Internet service has been degraded for another reason, including, but not limited to, congestion, interruptions, or technical problems that may affect your ability to access the Internet;
your broadband or internet service has been canceled, suspended or terminated for any reason (including for failure to pay); or
your use of relay service equipment, including Sorenson videophones and/or software, has been terminated, suspended, restricted, canceled, or disabled.

Fifth, 911/E911 is available only for calls placed from a location within the United States or one of its territories or possessions.

Sixth, if you use a Sorenson videophone and/or Sorenson software to place a 911 call through an IP-based Relay Service provider other than Sorenson, Sorenson will have no control over the way the other provider will handle, process, or route the call. Sorenson thus cannot ensure that the other provider will handle the call in accordance with the FCC’s emergency calling rules or that the call and your location will be automatically routed to the appropriate emergency personnel.

Sorenson will not be liable for any cost or damage arising either directly or indirectly from (i) your failure to accept the limitations expressed in this Disclaimer, including your use or misuse of Sorenson’s IP-based Relay Services, (ii) the porting of the telephone number(s) assigned to you to a default provider other than Sorenson, or

(iii) Sorenson’s termination, suspension, restriction, or cancellation of your use of its IP-based Relay Services, and/or Sorenson’s retrieval or disabling of its videophone and/or software. In no event shall Sorenson, its employees, shareholders, officers, or directors, be liable for punitive, reliance, or special damages, or for indirect or consequential damages, including but not limited to lost profits or revenue or increased costs of operation.

These limitations apply even if the damages are foreseeable or we are told they are possible, and these limitations apply to any negligence claim that does not involve willful misconduct or intentional misconduct no matter how that claim is styled or on what legal grounds (such as contract, tort, statute, misrepresentation) it is based.

Sorenson will be liable for no more than the amount of actual direct damages to the person or property.

Except as expressly provided in this Disclaimer, and then only to the extent provided, Sorenson makes no warranties or representations of any kind regarding its IP-based Relay Services.

SORENSON DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Sorenson

disclaims any and all warranties of quiet enjoyment, performance, and non-infringement. Sorenson also makes no warranty that its IP-based Relay Services will be error free or provide uninterrupted service or functionality.

Sorenson shall not be liable for any consequential or incidental damages. Sorenson does not authorize anyone, including, but not limited to, Sorenson’s employees, independent contractors, agents or representatives, to make a warranty of any kind on Sorenson’s behalf and you should not rely on any such statement.

CALLS INVOLVING MEDICAL, MENTAL HEALTH, OR LEGAL ISSUES

When a Sorenson interpreter is interpreting an IP-based Relay Service call, he or she is doing so pursuant to federal law. Specifically, Sorenson’s provision of telecommunications relay services is governed by section 225 of the Communications Act of 1934, as amended, and applicable rules and orders adopted by the Federal Communications Commission. Accordingly, Sorenson cannot and does not represent, warrant, or guarantee that Sorenson’s IP-based Relay Services will meet any requirements mandated by the laws of any state or locality. For example, the role of an in-person interpreter in a legal setting varies from state to state, and may include additional responsibilities including interceding on behalf of the court, the client, or counsel to help ensure that the parties are accurately comprehending the proceeding; attesting to their ability to accurately interpret the legal proceeding; being placed under oath; and being obligated to evaluate an assignment to determine if they are qualified and to refuse the assignment if they feel they are not appropriately qualified to interpret. Sorenson’s IP- based Relay Service interpreters are not subject to such requirements. Moreover, federal law generally prohibits Sorenson IP-based Relay Service interpreters from revealing the content or existence of a telecommunications relay service call, even when doing so would be inconsistent with state or local laws. As a result, a Sorenson IP- based Relay Service interpreter may not be required pursuant to state or local law to testify in court about a relayed conversation.

Consistent with the rules of the Federal Communications Commission, Sorenson employs only qualified interpreters who are capable of interpreting effectively, accurately, and impartially, both receptively and expressively, using any necessary specialized vocabulary. Sorenson, however, cannot and does not represent, warrant, or guarantee that its relay interpreters meet the various interpreting requirements mandated by the laws of any states, or that its interpreters are trained, authorized, or certified to provide IP-based Relay Services pertaining to any particular area of expertise, including medical, mental health, or legal.

EFFECT OF END USER LICENSE AGREEMENT TERMS, CONDITIONS & ACCEPTABLE USE POLICIES

If a Sorenson videophone and/or software has been assigned to you, your use of that videophone and/or software shall be governed by Sorenson’s applicable END USER LICENSE AGREEMENT TERMS, CONDITIONS & ACCEPTABLE USE POLICIES located at http://www.sorensonvrs.com/eula. In the event of any conflict between the terms and conditions of this Disclaimer and the Service and Product Agreement(s), the Service and Product Agreement(s) shall govern and control.

GOVERNING LAW

This Disclaimer will be governed by the laws of the State of Utah, U.S.A., without regard to its choice of law rules. This governing law provision applies no matter where you reside, or where you use the Sorenson IP-based Relay Services. All actions arising from or pertaining to this Disclaimer and all disputes between the parties shall be initiated, maintained, and resolved in Salt Lake City, in the State of Utah.

CHANGES TO THIS DISCLAIMER

Sorenson will update this Disclaimer if our practices change or if the law requires changes to it. You should review this document regularly for changes, and can easily see if changes have been made by checking the effective date below. The Disclaimer is available for viewing at http://sorenson.com/legal. If you do not agree to the terms of this Disclaimer or any other Sorenson Policy, Disclaimer, or Agreement, you should stop using all Sorenson IP-based Relay Services and products immediately. Your continued use following the posting of any changes to this Disclaimer means you agree to be bound by the terms of this Disclaimer.

This Disclaimer was last updated and is effective as of August 24, 2018.

Download 911 Legal disclaimer »

User Registration Database (URD) Information

User Registration Database (URD)

As part of the FCC’s ongoing commitment to strengthen the Video Relay Service program, the Commission ordered the creation of a centralized database of all VRS users called the Telecommunication Relay Service User Registration Database, also known as the TRS-URD.

Individual Registration

The FCC requires that VRS providers collect certain personal information from their VRS customer. This information includes a customer’s (1) full legal name; (2) full residential address; (3) last four digits of their Social Security Number (SSN) or Tribal Identification Number (TIN); and (4) date of birth (DOB).

Failing to provide the required information, or supplying inaccurate information, will result in being the customer being denied video relay service.

The customer’s information is submitted to the TRS-URD and verified for accuracy. If there are any issues with the verification of the name, address, SSN, or DOB, our Customer Care team works with our customers to manually verify their information. This verification may require that we obtain from the customer validation documentation to confirm the validity of the customer’s identity or address. The documentation can include the following document types (a full list can be found on the last page):

an unexpired driver’s license
an unexpired States government, military or state issued ID
a birth certificates
a current income statement from an employer, paycheck stub, or W-2
a current Utility bill (telephone, electric, water, gas, or internet)
a current Bank/Credit Card/Loan Statement

If the customer does not have a social security number or Tribal Identification number, the FCC provides for an alternative process to verify the customer’s identity and address. Sorenson will assist customers through this process.

For further information about the registration requirements and process, please contact the FCC at ASL Support Line by calling 1-844-432-2275 directly on videophone. Please click here /to learn more about the FCC’s requirements and process.

Enterprise and public videophone registration

The FCC requires the registration of all public and enterprise video phones that are accessible to VRS users outside of the home setting. VRS providers are required to gather and submit the following information for registration into the TRS-URD:

Name of the organization, business, or agency (“Entity”) where the videophone is located
Physical (Headquarter) address of the Entity
Registered Location of the videophone
Whether the videophone is a public or enterprise videophone (47 C.F.R. § 64.601)
For a videophone indicated as enterprise, the location type where the videophone is located within the Entity.
Service initiation date
Name of the individual responsible for the videophone(s) (“Entity POC”)
Date certification of use was obtained
Whether or not the videophone is assigned to a hearing individual who knows sign language

For more information, please review the Enterprise Registration FAQs and the Consent and Certification agreements found here. You may also contact Customer Care at 866-756-6729.

Validation Documentation

Bank/Credit Card/Loan Statement (not issued more than 24 months)

Birth certificate

Car Insurance Card (not issued more than 24 month)

Certificate of Naturalization or Certificate of U.S. Citizenship

Current income statement from an employer, paycheck stub or W-2+ (not older than 24 months)

Current mortgage or lease agreement^ – Document showing property being leased or mortgaged; documents must be fully executed/signed by all parties including the registering user, and pages showing name, address and signatures must be included (not issued more than 24 months)

Current mortgage or lease statement – documents showing rent or mortgage payment due/received (not issued more than 24 months)

Dated Residency Attestation Letter – must include registering user’s name, address, & signature of property manager (not issued more than 24 months)

Dated Residency Confirmation Postcard-Provider Distributed/Received (not issued more than 24 months)

Divorce Decree/Agreement

Employer provided work ID or employee ID (not issued more than 24 months)

Government assistance program documents which include the individual’s name and date of birth – documentation must address eligibility/receipt of benefits (not issued more than 24 months)

Government assistance program documents which include the name and address of the individual – documentation must address eligibility/receipt of benefits (not issued more than 24 months)

Insurance Statement/Bill– i.e. car, life, property, health, etc. (not issued more than 24 months)

IRS Form 1095 (A, B, C) (not older than 24 months)

IRS Form 1099 (not older than 24 months

Marriage License

Medical Bill (not issued more than 24 months)

Military discharge documentation

Prior year’s state, federal or Tribal tax return+ (not older than 24 months)

Retirement/pension statement of benefits (not issued more than 24 month)

School Transcript (not issued more than 24 months)

Student ID (not issued more than 24 months)

Unemployment/worker’s compensation statement of benefits^ (nor issued more than 24 months)

Unexpired driver’s license

Unexpired health insurance card

Unexpired passport

Unexpired Permanent Resident Card or unexpired Permanent Resident Alien Card

Unexpired United States government, military or state issued ID

United States issued Employment Authorization Card

United States issued Visa

USPS Issued Permanent Change of Address Documentation (not issued more than 24 months)

Utility bill- including phone bill (electric, water, gas, internet) (not issued more than 24 months)

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HIPAA

The Department of Health and Human Services’ Office for Civil Rights (“OCR”) has issued guidance that specifically addresses whether a Telecommunications Relay Service (“TRS”) Provider, such as CaptionCall is required to enter into a business associate agreement with a health care provider or other HIPAA covered entity. OCR has concluded that “a business associate contract is not required” when a covered health care provider and a patient communicate through TRS. No business associate agreement is required because the TRS [provider]

CaptionCall also is not a “business associate” when it accepts a certification for a new user. First, the certification generally will be transmitted to CaptionCall pursuant to the express, written consent of the patient, which likely eliminates the need for a business associate agreement. Even if that is not the case, CaptionCall is not receiving patient information or providing service “on behalf of” that provider, nor is it providing services—such as accounting, administrative, or legal work—to the covered provider. Instead, CaptionCall is receiving patient information in order to provide relay services to the patient. Thus, no business associate agreement is required solely because CaptionCall receives a certification from a covered provider.

“is not acting for or on behalf of the covered entity and is not the covered entity’s business associate.”