Hearing Health Providers: Connect Patients with Captions

CaptionCall is a hearing health care solution you can recommend to improve your eligible patients’ social engagement and quality of life.

Keep your patients informed about captioned telephone service provider options

We conducted a 25-minute quantitative online survey of US adults with hearing loss to measure awareness of CaptionCall solutions and how we could better serve the hard-of-hearing community.

Our results revealed:

Only 38% of people with hearing loss were aware that call captioning products existed.


Only 12% of our hard-of-hearing sampling had ever used caption phones.


32% said they would seek out additional information about CaptionCall services


30% showed interest in using call captioning service for improved social and professional engagement.


Recommend CaptionCall to your eligible patients as one of the hearing-loss-treatment opportunities you offer and give back their conversations, their connections, and their independence. 

CaptionCall is Part of Sorenson

Sorenson has been providing CaptionCall since 2010, but it wasn’t until we started a global rebrand in 2022 that we brought the two names and logos together. It’s still the same #1 phone call captioning service providers and patients trust, part of the Sorenson family of language services.

CaptionCall benefits, hearing health provider resources

Why Offer CaptionCall

  • Reduce the burden on hard-of-hearing patients and their loved ones who want to connect via phone
  • Build trust with patients
  • Reduce telephone-related complaints
  • Increase patient phone confidence and happiness
  • No cost to you or to your patients
CaptionCall is a resource you can suggest to eligible  patients with hearing loss to immediately improve their lives.

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Who Is eligible?

Anyone who has hearing loss that necessitates captions to use the phone effectively is eligible for the service. If a patient struggles to understand phone calls as a result of hearing loss and you think the service would meet their needs, you may recommend CaptionCall based on your professional opinion.

Benefits of Being a CaptionCall and Olelo Provider

Confident Communication

Captioned telephone service helps your eligible patients make sure they understand what they’re hearing accurately with real-time captioning so they feel more confident and independent and never miss the point of their conversation.

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audiologists, hearing aid specialists, CaptionCall by Sorenson referral

Refer patients with ease ​

We make it easy to recommend Sorenson call captioning for your eligible hard-of-hearing patients in three ways. You can refer eligible patients for the CaptionCall captioning service and phone using your OMS, submit our online form, or send a PDF.  There is no cost to you or your patients, and we’ll contact your patient directly to confirm their eligibility and arrange for delivery, installation, and in-home training as part of our renowned Red Carpet Service. Sorenson’s hearing health solutions fit seamlessly into personalized plans to improve your patients’ quality of life.

Refer a Patient »

Become a CaptionCall provider

Explore different ways to support your patients with CaptionCall. Our team can provide you a demo phone, multiple referral options, in-office information, and patient materials. Complete this form to start sharing CaptionCall with your patients. Fill out the form or call (877) 385-0936 for assistance.
CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2023 CaptionCall, LLC. All rights reserved. Patent information: www.Sorenson.com/Legal. CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.