CaptionCall by Sorenson Home Phone Call Captioning
Look forward to your phone calls with quick, accurate closed captions on the large screen so you can focus on your conversations and know you’re catching every word.
No-Cost Closed Caption Phone Service
You decide how you want to use CaptionCall: customize it to your liking and try out all the features or simply pick up the phone and talk. It works like any other phone except the CaptionCall phone that comes with your service has a large interactive screen so you can turn on phone call captioning and read the text of your conversation in real time.
We design our closed captioned phones to be technologically advanced on the inside and simple on the outside. You’ll be comfortably enjoying captioned calls right away, whether you choose our Red Carpet Service installation by one of our trainers or if you or a loved one follow our guided setup.
There’s no cost for people with hearing loss who need captions to use the phone. If you qualify for CaptionCall, you can also get our mobile captioning app, CaptionCall Mobile
CaptionCall Benefits and Features
CaptionCall by Sorenson
Read your conversations in big, clear text with our home caption phone service. You can count on instant, accurate closed caption phone calls so you can keep up with your conversations and your connections.
Your captions scroll smoothly on the large screen with patented SilkScroll® technology.
CaptionCall phones meet TIA-4953 amplification standards to fine tune to your hearing.
Save transcripts of your captioned calls so you can look back at them for details.
Use the large touchscreen to dial from your recent calls or your saved contacts.
In an emergency, get real-time captions for 911 calls so you don't miss critical information.
If you miss a call, we’ll caption your voicemail and capture the callback number.
How CaptionCall works
CaptionCall works just like any other phone call, except you don’t have to struggle to hear it. We transform your phone calls into text and display it on the big, auto-scrolling screen as the person’s talking.
We have been fine tuning our captioned telephone service for the hard-of-hearing since 2010 to give you the best captioned phone experience.
CaptionCall & Sorenson Merge
Call Captioning Without Internet
One of the things that sets us apart from most call captioning services is that you can get CaptionCall without internet at home. Our team creates solutions for people who need phone call captioning.
CaptionCall and Hearing Aids Work Together
If you have hearing loss and need captioning to communicate over the phone CaptionCall will provide you with a phone at no cost.
As long as you have either a landline phone service, high-speed internet, or a smartphone, we can connect you with a CaptionCall phone. CaptionCall offers two free installation service options: Red Carpet Service installation with in-person installation and hands-on training or self-guided installation with virtual trainer support.
Anyone who qualifies for the CaptionCall service will receive a CaptionCall phone to access their call captioning. To qualify for CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You must complete an easy self-certification process and provide other mandatory registration information.
CaptionCall uses the most advanced voice-recognition technology, captioning agents, and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.
Yes, CaptionCall works with your current home phone number. You can also keep your current provider and plan.
No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voicemail, and caller ID.
This will depend on the length of captions per call, but don’t worry; we give you enough space for months—even years—worth of calls.
CaptionCall is part of the federal government’s Internet Protocol Captioned Telephone Service (IP CTS) program, part of a mandate of the Americans with Disabilities Act (ADA) to ensure people with hearing loss have equal access to telephone calls.
The funding for the service comes from fees the FCC collects from telecommunications companies. The FCC uses that funding to reimburse each minute of captioning service Sorenson provides instead of customers paying for it out of pocket. This is why the service is only available to people with hearing loss who need captions to use the phone.
Get started with CaptionCall by Sorenson
If you need captions to use the phone because of your hearing loss, complete this form to request CaptionCall service and our caption phone at no cost. You can also reach us at (833) 691-1600.