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Phone Captioning for Veterans

Use the phone confidently and effectively — even with hearing loss — through federally funded caption calls at home or at work on an intuitive closed caption phone.

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Federally Funded Closed Caption Phone Service

It’s up to you how you use CaptionCall: customize it and try out all the features or simply pick up the phone and talk. It works like a normal home phone except the CaptionCall phone that comes with your service has a large interactive screen where you can read the text of your conversation in real time. It’s even compatible with hearing aids.

Your CaptionCall closed captioned phone is technologically advanced on the inside and simple on the outside, so you’ll be comfortable using it for captioned calls right away. You can choose between our Red Carpet Service installation by one of our trainers or follow our guided setup if you or a loved one wants to perform the installation.

There’s no cost for people with hearing loss who need captions to use the phone.

CaptionCall Benefits and Features

CaptionCall by Sorenson

For years, CaptionCall has been the highest standard for phone call captioning. When you sign up for our no-cost landline phone captioning service, you get our specially designed, hearing aid compatible CaptionCall phone at no charge; we’ll even deliver, install it, and walk you through how to use it.

Get started with CaptionCall by Sorenson »

From One Veteran to Another

Tony is a Gulf War Veteran who first started losing his hearing during his service. He explains how CaptionCall has changed the way he feels about phone calls and improved his connections.

See more testimonials  »

Frequently Asked Questions

If you have questions we haven’t answered here, check our CaptionCall support page or contact our excellent Customer Care team

If you have hearing loss to use our CaptionCall service, we’ll also provide a CaptionCall phone to you at no cost.

As long as you have either a landline phone service, high-speed internet, or a smartphone, we can connect you with a CaptionCall phone. CaptionCall offers two no-cost installation service options: Red Carpet Service installation with in-person installation and hands-on training or self-guided installation with virtual trainer support.  

Anyone who qualifies for the CaptionCall service will receive a CaptionCall phone to access their call captioning. To qualify for CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You must complete an easy self-certification process and provide other mandatory registration information.  

CaptionCall uses the most advanced voice-recognition technology, captioning agents, and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.  

Yes, CaptionCall works with your current home phone number. You can also keep your current provider and plan.  

Yes, in addition to adjusting the volume of your calls, you can also customize the CaptionCall phone to boost frequencies where you have the greatest hearing loss. To do this, leave the handset in the cradle, touch Settings on the screen, then touch Amplification to choose your preferences. You can find more information in the CaptionCall user guide

No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voicemail, and caller ID.  

This will depend on the length of captions per call, but don’t worry; we give you enough space for months—even years—worth of calls.