English

Contact Us

Need help with CaptionCall and Olelo, Sorenson Relay, or Sorenson Interpreting and Captioning? Contact Customer Care for call captioning, VRS, or business solutions support.

Customer Care

Questions about applying for our products, porting, moving, updating your address, and other topics? Let us know and we’ll jump right on it! Technical issues placing or receiving calls? 

Let’s get them fixed! 

Call us

1-877-557-2227

Email us

[email protected]    [email protected]

Monday – Friday: 7 AM – 8 PM MT

Saturday – Sunday: 8 AM – 5 PM MT

Holidays: 8 AM – 5 PM MT

"*" indicates required fields

Name*
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden
Hidden

CaptionCall and Olelo by Sorenson are available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2023 CaptionCall, LLC. All rights reserved. Patent information: www.Sorenson.com/Legal. CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.