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Sorenson Express:
On-Demand Video Interpreting

For unplanned conversations, Sorenson Express on-demand video remote interpreting is your instant enterprise solution to connect with customers and employees.

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Video Remote Interpreting Right When You Need It

You can’t always predict when you’ll need a sign language interpreter, so Sorenson Express is your solution for on-demand interpreting. With Sorenson Express, simply press a button to instantly add our live, highly trained American Sign Language (ASL) interpreters to your conversation. You’ll delight customers, engage employees, and grow your bottom line with an authentic and visible commitment to accessibility and inclusion.

Sorenson Express On-Demand Interpreting Benefits

Sorenson Express for Customers

Answer questions, inquire about needs and preferences, and recommend products and services with the same level of exceptional customer service for Deaf customers that you make a priority for hearing customers. An equitable, accessible customer experience is at your fingertips with on-demand ASL video remote interpreting. Empower your employees to succeed while earning customer loyalty with your commitment to inclusion.

Sorenson Express for Employees

Support seamless communication between Deaf and hearing colleagues for an inclusive and collaborative workplace. When you can’t schedule an interpreter in advance, Express allows Deaf and hearing employees to get an interpreter on the fly for impromptu meetings, when urgent matters arise, or when they simply need to talk through an issue. Companies that leverage the full extent of their teams’ perspectives, experiences, and talents achieve better outcomes and inclusive workplaces.

How it works on iOS and Android

At enterprises that have Sorenson Express, one click on an iOS® or Android® device is all it takes to request an interpreter for ASL-to-English or ASL-to-Spanish. A qualified interpreter appears on screen within moments and relays signed and spoken conversations, connecting Deaf and hearing users with a comfortable and frictionless experience.

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How it works on Zoom and Microsoft Teams

Sorenson Express integrations for Zoom and Microsoft Teams let you add ASL interpreters to your virtual or hybrid meetings on-demand. Deliver communication equity for an inclusive and collaborative workplace culture that attracts and retains top talent.

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Frequently Asked Questions

If you have questions we don’t cover here, our team is happy to fill in the blanks. You can reach us via the form below.

Sorenson Express, our on-demand video interpreting service, enables you to get an interpreter when and where you need one without having to schedule in advance. It’s like having full-time interpreting staff at a fraction of the cost. On-demand interpreting with Sorenson Express allows you to service Deaf customers at the same level you support hearing patrons. In the workplace, Sorenson Express on-demand VRI enables signed and spoken collaboration even for last-minute meetings, when you forget to schedule interpreting in advance, or when you didn’t realize you’d need an interpreter beforehand. It eliminates the need to reschedule meetings because you didn’t arrange for an interpreter and ensures you can collaborate across languages in any meeting.

We have a team of highly trained ASL interpreters ready to step up whenever you need service. When you use Sorenson Express to request an interpreter, one will accept an invitation and join within moments.    

Businesses and organizations can sign up for Sorenson Express with a Sorenson account. Click here to start the Sorenson account setup process. Once you have an account, simply install our app to invite an interpreter on your device.  

Deaf individuals who want to use Sorenson Express as a customer or employee can access the service only if the business or organization has signed up. If the place you want to use Sorenson Express doesn’t offer it yet, you can suggest it directly to the company or suggest it to us as a business to reach out to. 

Sorenson offers VRI services for any situation. Sorenson Express on-demand video remote interpreting supports in-person conversations between Deaf and hearing participants — for customer support in retail, banking, hospitality, and government as well as employee communication — and remote meetings via video conferencing platforms. 

For now, Sorenson Express is available to businesses and organizations in the U.S. with plans to expand globally.  

Learn More About Our Services

For more information or to set up a Sorenson account, provide a little information and our team will take care of you.