On-Demand Video Interpreting
Video Remote Interpreting Right When You Need It
You can’t always predict when you’ll need a sign language interpreter, so Sorenson Express is your solution for on-demand interpreting. With Sorenson Express, simply press a button to instantly add our live, highly trained American Sign Language (ASL) interpreters to your conversation. You’ll delight customers, engage employees, and grow your bottom line with an authentic and visible commitment to accessibility and inclusion.
Sorenson Express On-Demand Interpreting Benefits
Sorenson Express for Customers
Answer questions, inquire about needs and preferences, and recommend products and services with the same level of exceptional customer service for Deaf customers that you make a priority for hearing customers. An equitable, accessible customer experience is at your fingertips with on-demand ASL video remote interpreting. Empower your employees to succeed while earning customer loyalty with your commitment to inclusion.
Request an interpreter using Sorenson Express, and one appears on screen within moments.
Expands communication opportunities between signed and spoken languages.
Meets federal guidelines for providing effective communication access.
Hassle-free way to access interpreters at a moment’s notice.
Uses tablet or mobile device for space efficiency and portability.
How it Works
At enterprises that have Sorenson Express, one click on an iOS® or Android® device is all it takes to request an interpreter for ASL-to-English or ASL-to-Spanish. A qualified interpreter appears on screen within moments and relays signed and spoken conversations, connecting Deaf and hearing users with a comfortable and frictionless experience.
Interpreting Services Comparison
You may benefit from using a mix of our interpreting solutions for different situations. Use our comparison chart to get a better idea of which service is the best match for your specific interpreting need.
Accessibility is a complex idea, affecting not only the ability of people with multiple experiences and perspectives to engage with your enterprise, but also influencing the way customers, employees, and communities perceive your brand. We dig into what separates companies that stop at diversity from those who commit to inclusion.
Frequently Asked Questions
If you have questions we don’t cover here, our team is happy to fill in the blanks. You can reach us via the form below.
Sorenson Express, our on-demand video interpreting service, enables you to get an interpreter when and where you need one without having to schedule in advance. It’s like having full-time interpreting staff at a fraction of the cost. On-demand interpreting with Sorenson Express allows you to service Deaf customers at the same level you support hearing patrons. In the workplace, Sorenson Express on-demand VRI enables signed and spoken collaboration even for last-minute meetings, when you forget to schedule interpreting in advance, or when you didn’t realize you’d need an interpreter beforehand. It eliminates the need to reschedule meetings because you didn’t arrange for an interpreter and ensures you can collaborate across languages in any meeting.
We have a team of highly trained ASL interpreters ready to step up whenever you need service. When you use Sorenson Express to request an interpreter, one will accept an invitation and join within moments.
Businesses and organizations can sign up for Sorenson Express with a Sorenson account. Click here to start the Sorenson account setup process. Once you have an account, simply install our app to invite an interpreter on your device.
Deaf individuals who want to use Sorenson Express as a customer or employee can access the service only if the business or organization has signed up. If the place you want to use Sorenson Express doesn’t offer it yet, you can suggest it directly to the company or suggest it to us as a business to reach out to.
Sorenson offers VRI services for any situation. Sorenson Express on-demand video remote interpreting supports in-person conversations between Deaf and hearing participants — for customer support in retail, banking, hospitality, and government as well as employee communication — and remote meetings via video conferencing platforms.
For now, Sorenson Express is available to businesses and organizations in the U.S. with plans to expand globally.
Learn More About Our Services
For more information or to set up a Sorenson account, provide a little information and our team will take care of you.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location by calling 800-659-4810 or by visiting https://sorenson.com/support/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/tollfree/.