About Sorenson 

A global language services provider combining patented technology and human-centric services to connect people across signed and spoken languages through interpreting and captioning solutions

10,000+

Employees Worldwide

68%

Remote Workforce

>6000

Sign Language Interpreters

Who We Are 

Sorenson is one of the world’s leading language services providers and the world’s leading provider of communication tools for Deaf and hard-of-hearing people. We combine patented technology with human-centric services to connect signed and spoken languages: captioning and video relay services, over-video and in-person sign language and spoken language interpreting, real-time event captioning services, and post-production language services.  

Our company impact extends beyond the connections we support. Under Sorenson’s Impact and ESG Vision and Action Plan, we’re reviewing our carbon footprint, addressing accessibility and advancement barriers for Deaf employees, and implementing a supplier diversity program. 

Sorenson is a minority-owned company committed to expanding opportunities for underserved communities and championing a culture of belonging. 

Community Impact

Sorenson is mission-driven and proud to make a positive impact for the people and communities we serve

Understanding

Our services allow communication, collaboration, and connection across languages

Equity

We make it convenient for businesses and organizations to give customers and employees an equitable experience

Opportunity

Sorenson employs people globally and continues to add jobs, with particular interest in extending opportunities to minority and underserved communities​

Connection

Our language solutions open doors to building and maintaining relationships that enrich lives

The Sorenson Story

Once upon a time, Sorenson’s primary business was innovative media technology. Then we found our true calling to Connect Beyond Words. 

Awards 

Our Leadership

Jorge Rodriguez

Chief Executive Officer 

Victor Vega

Victor Vega

Chief Financial Officer 

Brian Breinholt

Brian Breinholt

Chief HR Officer 

Martin Arnold

Chief Information Officer

Cindy Williams

Cindy Williams 

Chief Legal Officer 

Camila Casale

Camila Casale 

Chief Marketing Officer

Jason Dunn

Jason Dunn 

Chief Operating Officer 

Brian Smith

Brian Smith 

Sr VP Outreach & Sales

Ivonne Valdes

Ivonne Valdes 

Chief Product Officer 

Lance Pickett

Lance Pickett

Chief Relationship Officer 

Peter Rivera

Peter Rivera

Executive VP Strategic Accounts

Rick kreifeldt

Rick Kreifeldt  

Chief Technology Officer

Sorenson News

Sorenson Scoops

CaptionCall & Sorenson Merge

Sorenson launched its phone call captioning service in 2010 as CaptionCall, which has become the industry leader. In 2022, our global rebranding initiative kickstarted the transition to bring CaptionCall and Sorenson products and services together under one brand.

Understand the Change

Deaf-centric Design

Not only was Sorenson a trailblazer in Video Relay Service, our team also created the first videophone for Deaf users with input by Deaf designers. Over two decades, we’ve further evolved our videophones into the best devices available to meet the needs of our customers.

Check out Lumina

911 Access

Sorenson was the first to offer emergency 911 calls through Video Relay Service (VRS) to better serve the Deaf community. Our CaptionCall by Sorenson and Olelo by Sorenson services also allow you to make captioned emergency calls.

How 911 VRS Works

CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2022 CaptionCall, LLC. All rights reserved. Patent information: www.Sorenson.com/Legal. CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.