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Porting to Sorenson 

If you are dissatisfied with your service from another VRS provider, let us help. 

Upgrade to Sorenson Relay and Keep Your Number

Moving your videophone number from one VRS provider to another is called number porting. We can help you port your videophone number to Sorenson (even if you ported your number away and want to come back).

Built With You in Mind

Sorenson Relay offers the highest-quality, professional interpreters and the broadest range of products, including our popular videophone—built by Deaf people for Deaf people.

Sorenson delivers the most technically advanced features, including SignMail®, Sorenson Video Center, Sorenson myPhone, Sorenson HD, and contact photos. Our extensive outreach is backed by experienced technical support and educational programs to keep you up to speed and on the go.

Porting authorization

Porting Authorization

To port your number to Sorenson, do one of the following: If you have a VRS number under the name of an enterprise (such as a business, school, organization, government agency, etc.), your account has a designated responsible person who may port the number to Sorenson by following the above instructions. This person must complete and sign the LOA form.

Download the LOA form »

What to Expect

The porting process usually takes about 14 business days after we receive your completed form. We will contact you as soon as your ported number is ready to use with Sorenson.

If you have any questions about porting your number, you can email [email protected] or call Customer Service at (801) 386‑8500.

If you also need to request a Sorenson videophone, please complete the application to sign up for Sorenson Relay.

Port to Sorenson Request

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CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling (866) 756-6729. To learn how to update on your device visit https://sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call.

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