Sorenson VRS for Spanish Speakers
Do you use ASL but prefer reading Spanish? Or have hearing family and friends who speak Spanish? Try Sorenson’s Spanish features.
VRS solutions in Spanish
Connect with your hearing Spanish-speaking family and friends with Sorenson Spanish VRS or navigate your Sorenson products in Spanish.
Comfortable communication
Talk to your Spanish-speaking family and friends in the languages you both prefer with Sorenson VRS Español.
Faster connections
Use the largest pool of Spanish-speaking VRS interpreters to connect fast.
Spanish user interface
Switch your Lumina VP or ntouch app’s UI to Spanish.
Language flexibility
You can choose between English or Spanish for each VRS call or set Spanish as default.
How it works
Sorenson VRS Español: 3 ways to use
You can get Spanish VRS by asking to transfer to a Spanish-speaking interpreter when you start a call or use one of these three convenient methods.
2
Dial the Sorenson VRS Español number directly.
3
Set a contact’s default VRS language to Spanish/Español.
When will you use Sorenson Spanish features?
You can use Spanish features for any call on your Lumina VP or ntouch.
Home
Stay close to your Spanish-speaking hearing friends and family through VRS.
School
Ask homework questions or set up plans with Spanish-speaking classmates.
Work
Communicate effectively with Spanish-speaking clients and co-workers.
Government
Handle calls from Hispanic members of the public or foreign agencies with Spanish interpreting.
How to videos
Learn how to use all your Spanish features and UI localization methods for Android, iOS, and Lumina VP.
Sign up for VRS
Need to contact us about VRS? Complete this form or use the information shown here. If you need CaptionCall or Enterprise, click the tabs directly above.
Video Relay Service (VRS) is for those with a speech or hearing disability who communicate in ASL. For more information about FCC and other legal requirements, visit our legal page.
FAQs
If you can’t find the answer you’re looking for about Sorenson VRS Español or our Spanish features, check our support page, or contact Customer Care.
Does it cost anything to use Sorenson VRS or Sorenson VRS Español?
No. Sorenson VRS and Sorenson VRS Español is available at no cost to consumers.
What products can I use for Sorenson VRS Español?
You can use Sorenson VRS Español with all our products. You can also make Sorenson VRS Español calls on products from other Video Relay Service providers by dialing (866) 987-7528.
Do I need a Sorenson account to use Sorenson VRS Español?
Yes, you must have a Sorenson account to use Sorenson VRS Español. However, once you sign up for a Sorenson VRS number, you can make a call to a hearing person through Sorenson VRS Español using any product, even products from other VRS providers.
How do I choose a Spanish-speaking interpreter for my VRS calls?
You have multiple options for selecting interpreter language for your Sorenson VRS calls:
- The easiest way to choose your VRS interpreter language is by turning on our language toggle feature. This allows you to choose your VRS language for every call right from your dial screen.
- You can set a default VRS language for each of your contacts. When you open one of your saved contacts, you can choose a language preference that VRS calls will default to when you call that person.
- When a Sorenson interpreter picks up your VRS call, you can ask them for a Spanish-speaking interpreter, and they’ll transfer your call if necessary.
- In you have Spanish language features enabled for your Sorenson app or videophone, you can dial Sorenson VRS Español from your Contact list.
- You can dial Sorenson VRS Español directly by calling +1 (866) 987-7528 on the dialpad of any VRS product, including those from other VRS providers.
Do I need a Sorenson account to use the Spanish features?
Yes. Sorenson’s Spanish features — like language toggle and Spanish UI — are only available on Sorenson endpoints (Lumina VP and ntouch).
How do emergency 911 calls work through Sorenson VRS?
When you call 911 through VRS, we’ll move your call to the front of the line. When you tell the interpreter your emergency, they’ll ask your location so you can confirm you’re either at your home address or you’re away from home. They will relay information between you and the emergency services, staying on the line with you until you get help.
Get started with Sorenson VRS
If you’re deaf or hard-of-hearing and use sign language to communicate, sign up today to get highest quality ASL interpreting to English or Spanish speakers.
Lumina VP
Get phone calls on your TV in the comfort of your home with Lumina VP through Sorenson VRS and Sorenson VRS Español. Sorenson VRS Español.
CaptionCall Mobile app
If you speak for yourself, you can confidently make phone calls to English or Spanish speakers wherever you are with our no-cost, mobile call captioning app.
