Sound-off project logo

Sound Off Project for Service Providers

Help eligible Veterans and service members you serve get advanced phone call captioning by referring them for caption calls on their home phone at no cost.

Referring Veterans and Service Members for Call Captioning

You can help connect the community you serve with no-cost solutions to improve their quality of life, social connections, and confidence in personal and professional phone conversations. If they need captions to use the phone effectively because of their hearing loss, they’re eligible for CaptionCall by Sorenson for home phone captioning. An introduction to CaptionCall is one of the free continuing education opportunities we offer to health providers. When you sign up to be a CaptionCall provider, we’ll assign you an account number to use for each referral, then we’ll take it from there and walk your clients through our full-service enrollment:
  • We’ll reach out directly to coordinate installation.
  • We’ll determine the best way to connect. CaptionCall is the only home phone captioning service that can accommodate households that don’t have high speed internet without a second phone line.
  • We’ll deliver and install the CaptionCall phone and provide training, all at no cost — part of our renowned Red Carpet Service.

How to Refer

Submit a traditional form via email, fax, or postal service. You can download a PDF of the form in English or Spanish below.

CaptionCall Features and Benefits

CaptionCall by Sorenson

CaptionCall is the best call captioning solution for home phone. Veterans and service members who sign up for CaptionCall receive our complimentary CaptionCall phone as part of the service. It works like a regular phone, but has a large touchscreen that displays scrolling text of their conversation in English or Spanish for clear caption phone calls.

Explore CaptionCall »

CaptionCall Mobile for Veterans

Why is there no cost for CaptionCall? 

Sorenson’s call captioning services are part of a federally funded program for people with hearing loss who need captioning to use the phone effectively. The FCC collects the funding from telecommunications companies — often passed on through TRS fees on consumer phone bills — to cover the costs. Call captioning is one of the federal programs military service members and Veterans may be entitled to.

Refer now »

Continuing Education Opportunities

Hearing Loss & Aging:
A Public Health Perspective

Hearing loss and cognition: this course takes a closer look at the role of hearing loss as a potentially modifiable risk factor in late-life for cognitive decline and dementia. It will also review research to explore the importance of treating hearing loss in older adults.

Register for the course »

Or ask your account manager to schedule a session.

Improved Speech Understanding 

Using Closed Captioning on the Television and Telephone

This course discusses how Television Closed Captioning and Captioned Telephone Service have been shown to help those with hearing loss have a better understanding of speech on the television and telephone.

Register for the course »

Or ask your account manager to schedule a session.

An Updated Introduction to CaptionCall by Sorenson

People with hearing loss are at a disadvantage compared to people with full hearing when communicating on the phone, but technology can address that. This course discusses eligibility requirements for patients to receive captioning service from CaptionCall by Sorenson.

Register for the course »

Or ask your account manager to schedule a session.

Frequently Asked Questions

If you have questions we don’t answer here, you can find more FAQs on our captioning services page and support page or contact your account manager.

If your patients have hearing loss that makes it difficult to hear people on the phone and need captions to understand their calls, they qualify for CaptionCall and CaptionCall Mobile. 


Sorenson is the number one call captioning provider in the U.S., and we credit that to our fast and accurate captioning, innovative technology, user-friendly interfaces, and outstanding customer support. When you refer clients for CaptionCall, you’re connecting them with our renowned Red Carpet Service, with complimentary delivery, installation, and training on how to use the CaptionCall phone. Our CaptionCall Mobile app has earned the highest user reviews in the market for captioning conversations accurately, quickly, and privately. We listen to user feedback to continuously add and update features for both CaptionCall and CaptionCall Mobile to provide the best possible user experience.

Users can get CaptionCall and CaptionCall Mobile service anywhere in  the United States, including Puerto Rico.  Captioning is available in English and Spanish.

We can find a solution to connect eligible CaptionCall users with service even if they don’t have home internet or landline phone service. CaptionCall is the only home phone captioning service that can accommodate users who don’t have high-speed internet without a second phone line.

Eligible users pay nothing to use CaptionCall or CaptionCall Mobile call captioning services. The FCC reimburses Sorenson to provide the service as part of the Telecommunications Relay Services (TRS) provision of the Americans with Disabilities Act (ADA). There are also no costs for the CaptionCall phone or to download the CaptionCall Mobile app.

Yes, by design. It was a priority that our CaptionCall phone meet the TIA-1083 standard for hearing aid compatibility and reduced interference. Users can even pair Bluetooth hearing aids with their CaptionCall phone and their smartphone to use with CaptionCall Mobile.

Become a CaptionCall Provider

Explore different ways to support your patients with CaptionCall. Our team can provide you a demo phone, multiple referral options, in-office information, and patient materials. Complete this form to start sharing CaptionCall with your patients. Fill out the form or call (877) 385-0936 for assistance.