Sound Off Project for Service Providers
Help eligible Veterans and service members you serve get advanced phone call captioning by referring them for caption calls on their home phone at no cost.
Become a CaptionCall Provider
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Referring Veterans and Service Members for Call Captioning
You can help connect the community you serve with no-cost solutions to improve their quality of life, social connections, and confidence in personal and professional phone conversations. If they need captions to use the phone effectively because of their hearing loss, they’re eligible for CaptionCall by Sorenson for home phone captioning. An introduction to CaptionCall is one of the free continuing education opportunities we offer to health providers. When you sign up to be a CaptionCall provider, we’ll assign you an account number to use for each referral, then we’ll take it from there and walk your clients through our full-service enrollment:- We’ll reach out directly to coordinate installation.
- We’ll determine the best way to connect. CaptionCall is the only home phone captioning service that can accommodate households that don’t have high speed internet without a second phone line.
- We’ll deliver and install the CaptionCall phone and provide training, all at no cost — part of our renowned Red Carpet Service.
How to Refer
Submit a traditional form via email, fax, or postal service. You can download a PDF of the form in English or Spanish below.
CaptionCall Features and Benefits
CaptionCall by Sorenson
CaptionCall is the best call captioning solution for home phone. Veterans and service members who sign up for CaptionCall receive our complimentary CaptionCall phone as part of the service. It works like a regular phone, but has a large touchscreen that displays scrolling text of their conversation in English or Spanish for clear caption phone calls.
Users can get CaptionCall at home through your landline phone service, high-speed internet, or smartphone mobile service.
Trained captioning agents work with advanced voice recognition technology to ensure the accuracy of call captioning.
CaptionCall works just like a regular landline phone except for the option to use live caption for calls.
There’s an option to adjust the CaptionCall phone to specific hearing needs for frequency amplification and volume.
Why is there no cost for CaptionCall?
Sorenson’s call captioning services are part of a federally funded program for people with hearing loss who need captioning to use the phone effectively. The FCC collects the funding from telecommunications companies — often passed on through TRS fees on consumer phone bills — to cover the costs. Call captioning is one of the federal programs military service members and Veterans may be entitled to.
Continuing Education Opportunities
Hearing Loss & Aging:
A Public Health Perspective
Hearing loss and cognition: this course takes a closer look at the role of hearing loss as a potentially modifiable risk factor in late-life for cognitive decline and dementia. It will also review research to explore the importance of treating hearing loss in older adults.
Or ask your account manager to schedule a session.
Satisfy your continuing education requirements.
Learn about all the Sorenson services you can recommend for Veterans with hearing loss.
Stay on top of new developments and resources in hearing health.
Take home talking points to help Veterans understand their options.
Improved Speech Understanding
Using Closed Captioning on the Television and Telephone
This course discusses how Television Closed Captioning and Captioned Telephone Service have been shown to help those with hearing loss have a better understanding of speech on the television and telephone.
Or ask your account manager to schedule a session.
Satisfy your continuing education requirements.
Learn about all the Sorenson services you can recommend for Veterans with hearing loss.
Stay on top of new developments and resources in hearing health.
Take home talking points to help Veterans understand their options.
An Updated Introduction to CaptionCall by Sorenson
People with hearing loss are at a disadvantage compared to people with full hearing when communicating on the phone, but technology can address that. This course discusses eligibility requirements for patients to receive captioning service from CaptionCall by Sorenson.
Or ask your account manager to schedule a session.
Satisfy your continuing education requirements.
Learn about all the Sorenson services you can recommend for Veterans with hearing loss.
Stay on top of new developments and resources in hearing health.
Take home talking points to help Veterans understand their options.
Frequently Asked Questions
If you have questions we don’t answer here, you can find more FAQs on our captioning services page and support page or contact your account manager.
If your patients have hearing loss that makes it difficult to hear people on the phone and need captions to understand their calls, they qualify for CaptionCall and CaptionCall Mobile.
Users can get CaptionCall and CaptionCall Mobile service anywhere in the United States, including Puerto Rico. Captioning is available in English and Spanish.
We can find a solution to connect eligible CaptionCall users with service even if they don’t have home internet or landline phone service. CaptionCall is the only home phone captioning service that can accommodate users who don’t have high-speed internet without a second phone line.
Yes, by design. It was a priority that our CaptionCall phone meet the TIA-1083 standard for hearing aid compatibility and reduced interference. Users can even pair Bluetooth hearing aids with their CaptionCall phone and their smartphone to use with CaptionCall Mobile.
