Sorenson Lumina Videophone

Enjoy your conversations in exceptional resolution and customized to your preferences on the latest Sorenson VP — made for deaf users, by deaf users.

Get your Sorenson VP

Features you’ll love

Enjoy the flexibility of Lumina VP’s dozens of features wherever you have a television and Sorenson VRS — at home, school, or work.

Lots of bright lights

See your call notifications easier, even across the room, with more — and brighter — flashers.

HD video quality

Feel like you’re face-to-face with Lumina VP’s crisp, high-definition video.

Feel safe and secure

Enjoy peace of mind that your calls are private with security and encryption.

Caller-specific alerts

Know who’s calling right away with customizable LightRing color and pattern settings.

Customize your message

Record your own SignMail® greeting — in ASL, text, or both — for when callers need to leave a message.

How it works

Sorenson Lumina: get started now

Getting your own Sorenson Lumina is easy, whether you already have a Sorenson VRS account or want to request one.

1

Fill out the Sorenson VRS request form.

2

Select “Video Phone” under which Sorenson account you want.

3

You’ll get an appointment for our trainer to set up your Sorenson VP.

Where can you use Sorenson Lumina?

You can put Lumina anywhere you have a TV and internet connection.

Home

Put Lumina on a TV in your living room, kitchen, or home office.

Work

Make VRS calls at your desk or break room with a TV and internet connection.

School

Going away to school? Get a Sorenson VP in your dorm room or apartment.

Government

Do you work in a place with high security requirements? Lumina’s encrypted for that, too!

Sign up for VRS

Need to contact us about VRS? Complete this form or use the information shown here. If you need CaptionCall or Enterprise, click the tabs directly above.

Video Relay Service (VRS) is for those with a speech or hearing disability who communicate in ASL. For more information about FCC and other legal requirements, visit our legal page.

Questions? Call us at:

+1 (866) 756-6729

Testimonials

See customer experiences using their Sorenson VP

“The VP has enhanced my relations with my family, friends and associates worldwide. As a deaf person not using a phone for fifty years and then being given the basic human right to phone communication in later stage really blew me away.”

Alan G.

Sorenson VRS customer

“I really enjoy using the videophone. It’s wonderful. The interpreters are very helpful. Everything is wonderful. God bless you. I’m able to contact my daughter and other people. It’s a wonderful blessing.”

Barbara Ash

Sorenson VRS customer

FAQs

If you can’t find the answer you’re looking for about Sorenson Lumina, check our support page or contact Customer Care.

What is a videophone (VP)?

A videophone is a standalone device that connects to the internet and streams both video and audio. It functions similarly to conferencing software such as Zoom, Teams, etc. Sorenson videophones are for deaf consumers to call hearing people through an American Sign Language interpreter.

How do I get the newest Sorenson videophone?

If you are a current Sorenson VRS customer, you are already on the list and we’ll contact you when your new videophone is ready. If you are not a current Sorenson VRS customer, you can request a Sorenson VRS account.

Is there a minimum TV requirement?

You can use any TV with a resolution of 720p and up and an HDMI input.

Lumina VP User Guide

Become a Sorenson Lumina master! Learn how to use the dozens of features of your VP.

Download guide

Sorenson VRS on mobile

Are you always on the go? Take your Sorenson VRS call anywhere with the ntouch app on your phone or tablet.

Learn more about ntouch

Sorenson Lumina Videophone