CaptionCall System Status
CaptionCall helps people with hearing loss and a need for captioning maintain confident communications through captioned phone calls.
CaptionCall Phone
All services avaliable.
CaptionCall Mobile
All services availble.
Having trouble with your CaptionCall phone?
Even when CaptionCall services are available, you may occasionally experience issues with your phone or captions. Try these simple steps to get things working again.
Restart your phone
Unplug your CaptionCall phone, wait 1 minute, then plug it back in.
Check your internet connection
Make sure your internet connection is working.
Check your captions
Make sure captions are turned on.
Try making a call
Make a test call to see if the issue is resolved.
Still need help?
If you're still experiencing issues, please contact our Customer Care team.
Emergency calling during an outage
If you ever experience a service interruption and are unable to make a captioned call, we want you to be prepared. Here are three alternative options for placing an emergency call.
- Text-to-911 — Some emergency call centers now accept text messages. If you cannot make a call, you can text for help if your 911 center offers text-to-911 service. You can download a list of participating locations from the FCC website.
- Voice call to 911 — Dial 911 from a mobile phone or landline and don’t hang up. Be sure to call 911 from the location of the emergency. The emergency call center will recognize your call and send help.
- Use a TTY — Dial 911 from your TTY if you have one. Although an older communication device, a TTY remains a very reliable method for reaching emergency services.
