Customer Accessibility Across Sign & Spoken Languages
Help every customer understand and be understood. Sorenson pairs real-time translation and captions in 25+ languages with ASL interpreting, so your teams can serve Deaf, hard-of-hearing, and multilingual customers at the counter, on a call, during an appointment, or at a public event.
Trusted by organizations to make customer communication more accessible across sign and spoken languages.
Alaska Airlines
Microsoft
Salesforce
San Antonio North Nursing & Rehab
Tenement Museum
Deaf & multilingual customers across every interaction
Accessible customer service can happen anywhere — at a service counter, over a support call, during an appointment, on a guided tour, or at a public event. With real-time translation and captions alongside ASL and sign language interpreting, frontline teams can communicate clearly with every customer, whatever language they speak or sign.
In-Person customer service
Support face-to-face conversations at service counters, retail locations, offices, and reception areas — with real-time translation for customers who speak another language and sign language interpreting for Deaf customers.
Transactions & account services
Enable clear communication with Deaf, hard-of-hearing, and multilingual customers during financial transactions, account questions, purchases, returns, applications, and other important service interactions.
Customer support & help desks
Give customer service and support teams access to ASL interpreting and multilingual support when customers need help with questions, services, accounts, or other support needs.
Tours, exhibits & visitor experiences
Welcome visitors from around the world at museums, attractions, and venues with live translated captions and audio they can follow on their own phones as a guide speaks.
Appointments & consultations
Provide communication access in each customer’s preferred language, spoken or signed, during scheduled appointments, consultations, account discussions, and other planned interactions.
Events & public meetings
Make community events, public meetings, presentations, and town halls accessible to everyone in the room. With Sorenson Forum, attendees scan a QR code, choose their language, and follow along with live captions or AI audio on their own device — no app required. Add sign language interpreters so Deaf attendees can participate too.
Public services
Help residents and visitors connect with government agencies, community programs, and public facilities through sign language interpreting and real-time translation in 25+ languages.
Find the right language solutions for your customers
Sorenson Forum delivers AI-powered translation and captions in 25+ languages and 45 dialects. Customers and attendees join with a QR code or PIN from any browser or phone, pick their language, and follow along with captions or text-to-speech audio — no downloads or complex setup.
Arrange remote sign language interpreting in advance for appointments, consultations, account discussions, public meetings, and other planned interactions.
Provide professional on-site or specialized sign language interpreting for appointments, public events, important customer conversations, and situations where in-person support is the right fit.
Tell us about your customer communication needs, and a Sorenson specialist can help you find the right solution.
Across industries
Accessible customer experiences wherever service happens
One partner for Deaf & multilingual communication
Decades of Deaf communication experience
Sorenson brings decades of experience supporting communication between Deaf, hard-of-hearing, and hearing people.
Reliable access when it matters
Combine real-time translation and scheduled interpreters to support both planned customer interactions and communication needs that arise without notice.
Flexible support across environments
Serve customers in ASL and 25+ spoken languages across in-person, remote, and public-facing environments with communication options designed for different needs.
Language access that scales
Sorenson Forum offers predictable, scalable pricing, making it a cost-efficient way to add language access to large events, busy public spaces, and recurring meetings.
See customer accessibility in action
The NYC Tenement Museum’s guided tours are led in English, but many of its visitors speak other languages. See how the museum uses Sorenson Forum to deliver real-time captions and translation during tours, so every guest can follow the stories and history in their own language.
Find the right solution for your customers
Tell us where Deaf, hard-of-hearing, or multilingual customers may need better communication access, and a Sorenson specialist can help you identify the right interpreting or translation solution.
Customer accessibility FAQs
How can businesses support customers who speak other languages?
Customer service for Deaf customers may include ASL or sign language interpreting based on the customer's communication needs and the type of interaction. Sorenson offers interpreting options for both planned and unexpected customer interactions.
How can businesses provide customer service for Deaf customers?
Customer service for Deaf customers may include ASL or sign language interpreting based on the customer's communication needs and the type of interaction. Sorenson offers interpreting options for both planned and unexpected customer interactions.
How can businesses make customer service more accessible for Deaf customers?
Real-time translation lets customers follow conversations, presentations, tours, and events in their preferred language. Sorenson Forum provides AI-powered translation and captions in 25+ languages and 45 dialects. Participants join with a QR code or PIN from a browser or mobile device and choose their language — no app required.
Can we offer sign language interpreting and multilingual translation together?
Yes. Organizations can pair Sorenson Forum for spoken-language translation and captions with scheduled, or on-site sign language interpreting, so Deaf, hard-of-hearing, and multilingual customers can all take part in the same interaction or event.
How does the ADA apply to customer service?
The ADA requires covered businesses and state and local government entities to communicate effectively with people who have communication disabilities. The appropriate auxiliary aid or service depends on factors including the nature, length, complexity, and context of the communication and the person's normal method of communication.
How can banks provide accessible customer service?
Accessible banking can include providing appropriate communication support during branch visits, account discussions, financial consultations, applications, and other interactions with Deaf, hard-of-hearing, and multilingual customers.
What if we don't know which solution we need?
You don't need to determine the Sorenson product before contacting us. Tell us about your customers, environment, and the languages they speak or sign, and a Sorenson specialist can help identify the right interpreting or translation options.