Integrated Sorenson Interpreting for Zoom
You now have better solutions for inviting a Sorenson interpreter into your virtual meetings to make using Zoom for Deaf and hearing collaboration better than ever
Sorenson for Zoom VRS
You may have used VRS for your Zoom meetings before—but not like this.
Sorenson’s first-of-its-kind solution for Zoom VRS enables you to invite our highly skilled ASL interpreters directly into your Zoom call so you can see everything on one screen—and so can everyone else. Sorenson for Zoom improves multilingual support and collaboration for Deaf and hearing connections. Choose the app that works best for your Zoom conversations.
Sorenson for Zoom
Sorenson for Zoom is our integrated app within Zoom. You can download it from the Zoom Marketplace. If you are the meeting host and have a paid account, you can invite an interpreter to join the meeting directly from the Zoom window.
Sorenson web app
You can access the web app via URL (or download it if you prefer) and use it to invite an interpreter into your Zoom meeting whether you’re the host or an attendee as long as the host has a paid Zoom account.
Integrated Interpreting for Zoom Benefits & Features
Integrated Interpreting for Zoom
When you’re talking to someone, you should be fully engaged, not constantly looking back and forth between two screens and missing words or expressions.
Whether you’re in a call with an important client or Mom, Sorenson’s first-of-its-kind Zoom integration gives you the context and confidence you need for better connections so you can put your energy where it belongs: your work and relationships.
No more looking back and forth between your video phone and Zoom screens to keep up with the conversation.
Everyone can see each other—including the interpreter—which improves the conversation flow.
Interpreters can see all the participants and identify speakers, which helps them to better understand the context.
You won't miss out on the conversation because you and the interpreter can see the shared screen and each other.
You can invite the interpreter using the Zoom marketplace app download or URL—whichever works best for you.
How It Works
Use any of your Sorenson Relay numbers to invite an interpreter directly into Zoom. Deaf and hearing conversations appear on one screen using the Sorenson for Zoom app or web app. Use our comparison sheet to see which option is best for you.
Don’t have a Sorenson account for VRS yet?
Download the Sorenson Web App
If you prefer, you can download the Sorenson web app to your PC or Mac instead of accessing it via URL. Click here for installation instructions.
The downloads have the same requirements and steps to request an interpreter as the URL-based solution: you must be an eligible, registered Sorenson VRS user, and your meeting host must have a paid Zoom account.
Where Will You Use Sorenson for Zoom?
You can use Sorenson’s integrated interpreting solutions for Zoom in any virtual meetings on the platform that are eligible for VRS. Whether personal, professional, or educational use, focus on connecting with a richer interpreting experience on a single screen.
Learn to Use the Apps
Join us for a live webinar to find out how you can get started using the Sorenson for Zoom app and Sorenson web app and get answers to all your questions.
Which One Should You Choose?
Two apps to achieve the same result? Yeah, we’re trying to cover all your bases. We put together a comparison chart to make it easy to know whether you should choose the Sorenson for Zoom app or Sorenson web app.
If you’ve never had an interpreter in your virtual meeting, it may take you and the participants some time to adjust. We created a list of best practices to make the transition smoother.
Check Your Zoom Settings
Your Zoom call settings can have a big impact on getting the most from Sorenson for Zoom. We've put together this guide to ensure you have a great experience.
A Few FAQs
We have several Frequently Asked Questions at the bottom of this page, but since Zoom VRS is all new, we know you probably have lots more. We created a supplemental FAQ to answer many of them.
Frequently Asked Questions
If you can’t find an answer to your question here, check out our Support page.
Sorenson for Zoom is an app inside in the Zoom application. You download it from the Zoom Marketplace and invite a Sorenson interpreter to your meeting directly from your Zoom window. To use it, you must host the meeting and use a paid Zoom license to create the meeting.
Sorenson’s web app is a standalone app you can use to invite an interpreter into your meeting whether you’re the host or an attendee, as long as the host has a paid Zoom account. You can access it via URL, so you can use it even if you can’t download apps to your work or school computer.
You must be eligible for VRS and registered for Sorenson Video Relay to use either app. If you don’t have an account, click here to register for Sorenson VRS.
To use the Sorenson for Zoom app, you must be the meeting host and create the meeting from a paid Zoom account.
To use Sorenson’s web app, you only need the meeting host to have a paid Zoom account.
No, interpreters have to leave the meeting when the Deaf requestor leaves the meeting. If you aren’t planning on being present for the entire meeting, let other Deaf participants know. They would need to make another interpreter request if you leave early.
Yes. FCC policy requires interpreters to disconnect after five minutes of not seeing the Deaf caller using VRS, so you need to keep your video on throughout the call. This means we cannot provide VRS interpreting services for webinars in Zoom. If you need an interpreter for a webinar, ask your company or organization to reach out to Sorenson for information about VRI services.
You can use any of your Sorenson phone numbers. The app will ask for your Sorenson password before you can begin the process of requesting an interpreter. If you do not remember your password, you can use the ‘Forgot Password’ flow on the app or call our Customer Care team at (801) 386-8500.
Don’t have a Sorenson account?
If you’re Deaf or hard-of-hearing and use sign language to communicate, you can register below for VRS from Sorenson. You must register to use any Sorenson VRS solution.
This application for connecting to video conferencing services is in development and its features and functions may change as development continues. At this time, this application allows connections with only Zoom and not to all video conferencing services; and, consumers should contact a Sorenson representative at (801) 386-8500 or [email protected] if they cannot connect to a Zoom video conference with the application or if the application fails during a Zoom video conference after an initial connection.
Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson for Zoom calling is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call. VRS cannot be used for webinars or with a privacy screen because the interpreter must be able to see the Deaf participant at all times.