Sorenson Video Relay Services
At home, on-the-go, at school, or at work, Sorenson Video Relay Services (VRS) is here for you with Deaf-centric products and expert interpreting in English or Spanish.
Connect Beyond Words with Sorenson VRS
With Sorenson relay, you get the highest quality professional interpreters and innovative services, so you can focus on what matters most: connecting with others.
Sorenson’s convenient services enable you to make encrypted video relay calls anytime and anywhere, all while we keep your conversations private and safe. Whether it’s connecting with friends and family, reaching out to classmates or teachers, networking to land your dream job, using VRS at work, or even ordering takeout for dinner, Sorenson VRS is there for you.
We can take your calls faster because Sorenson has the largest interpreter workforce in the ind. Our highly skilled interpreters keep your conversations flowing naturally—in English or Spanish—and are a big part of why Sorenson is the leading Deaf relay service.
Sorenson Video Relay Services
Lumina Videophone (VP)
From the crystal-clear picture to the bright LightRing you can see across the room, you’ll love how Lumina takes your communication to a while new level.
It’s an entirely new experience in Deaf-centric design—an evolution of our groundbreaking first videophone—that delivers customization and ease of use.
We have more—and brighter—flashers that make it easy for you to see call notifications, even across the room.
You get the best picture quality possible with our crisp, full high-definition digital video screens.
We provide top-notch security and encryption to ensure your calls are protected and you enjoy peace of mind.
You'll know who’s calling right away when you use our definable LightRing colors and pattern settings.
Can’t answer just now? No problem. With your personal SignMail® account, callers can leave a message in ASL.
How it Works
Express yourself naturally with Sorenson VRS. Sorenson Relay makes primary-language communication easy and convenient between Deaf, hard-of-hearing, and hearing connections.
Frequently Asked Questions
If you can’t find an answer to your question here, check out our Support page.
No. Sorenson Video Relay and all other Video Relay Service providers are available at no cost to consumers.
All VRS companies are compensated through the same Telecommunications Relay Services (TRS) Fund established by the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). Sorenson receives compensation from the TRS Fund for the number of minutes interpreted for VRS calls.
You can use Sorenson Video Relay with all of our products. You can also use Sorenson Video Relay with products provided by other Video Relay Service providers.
No, you do not need a Sorenson account to use Sorenson Video Relay. You can make a call to a hearing person through Sorenson Video Relay using any product from any VRS company. A Sorenson account is required to log in to Sorenson products.
That’s a job for our fantastic Customer Care team. Reach out during business hours on a weekday, and they’ll be happy to get you started.
Monday – Friday
7:00 a.m. – 6:00 p.m. MST
Saturday and Sunday
611 or (801) 386-8500
Monday – Friday
7:00 a.m. – 8:00 p.m. MST
8:00 a.m. – 4:30 p.m. MST
When you call 911 through VRS, we’ll move your call to the front of the line. When you tell the interpreter your emergency, they’ll ask your location so you can confirm you’re either at your home address or you’re away from home. They will relay information between you and the emergency services, staying on the line with you until you get help.
Yes! We created Zoom meeting with Sorenson Relay to walk you through how to get a Sorenson interpreter for your virtual meetings.
Need help?Turn to our helpful Sorenson VRS support team and they can provide you with on-the-spot help or tell you about outages. Prefer to DIY? Click now to get our user guides and learn about international travel.
Register for a Sorenson Video Relay Account
Registration is required for any Sorenson Video Relay services.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location by calling 800-659-4810 or by visiting https://sorenson.com/support/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/tollfree.