Video Relay Solutions
Connect Beyond Words
Sorenson Video Relay service has the highest quality professional interpreters and innovative Deaf-designed products, so you can focus on what matters: connecting with others
Sorenson VRS Products
Lumina
ntouch
Wavello
Lumina
We’ve come a long way from our groundbreaking first videophone. Users tell us they love Lumina, from the crystal clear picture to the bright light ring. No other VRS provider can match the quality of our videophone experience.
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ntouch
Sorenson ntouch apps allow you to use Video Relay on any and all of your devices. Get ntouch for your smartphone, your tablet, or your computer for flexibility and portability.
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Wavello
With Wavello, you can see the person you’re talking with right on screen alongside your interpreter. Make a stronger connection by watching reactions and body language to understand context.
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Benefits of Sorenson Video Relay
Benefits
Deaf-Centered Products
All our relay products are designed with and for the Deaf
Convenience
Videophones or desktop and mobile apps: we have it all for you
Highest Quality Interpreters
Our interpreter screening and training are the best around
Wavello
See everyone on the call on the same screen
How it works
Sorenson Video Relay is an easy and convenient solution for both Deaf and hearing users to communicate between their primary languages. Watch to see how VRS allows you to express yourself naturally.
Frequently Asked Questions
If you can’t find an answer to your question here, check out our Support page.
No. Sorenson Video Relay and all other Video Relay Service providers are available at no cost to consumers.
All VRS companies are compensated through the same Telecommunications Relay Services (TRS) Fund established by the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). Sorenson receives compensation from the TRS Fund for the number of minutes interpreted for VRS calls.
You can use Sorenson Video Relay on all of our products. You can also use Sorenson Video Relay on products provided by other Video Relay Service providers.
No, you do not need a Sorenson account to use Sorenson Video Relay. You can make a call to a hearing person through Sorenson Video Relay using any product from any VRS company. A Sorenson account is required to log in to Sorenson products.
That’s a job for our fantastic Customer Care team. Reach out during business hours on a weekday, and they’ll be happy to get you started.
Telephone
(866) 756-6729
Monday – Friday
7:00 a.m. – 6:00 p.m. MST
Saturday and Sunday
Closed
Videophone
611 or (801) 386-8500
Monday – Friday
7:00 a.m. – 8:00 p.m. MST
Saturday
8:00 a.m. – 4:30 p.m. MST
Sunday
Closed
Yes! We created a PDF to walk you through how to get a Sorenson interpreter for your virtual meetings: link to PDF
Register for a Sorenson Video Relay Account
Registration is required for any Sorenson Video Relay solutions.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location by calling 800-659-4810 or by visiting https://sorenson.com/support/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/tollfree.
