Captioned Phone Services for Senior Living
Empower hard-of-hearing seniors in your care to confidently use the phone again with seamless communication through CaptionCall.
Helping Older Adults with Hearing Loss
To preserve the best quality of life, it’s important to foster communication for seniors in your care. Feelings of isolation often accompany hearing loss in older adults. But senior living facilities can keep residents active, engaged, and feeling independent by arranging CaptionCall service for seniors with hearing loss who need captions to communicate over the phone.
Providing CaptionCall for your residents
- is no cost to your facility or eligible seniors with hearing loss
- reduces strain on staff by creating greater independence for seniors
- offers comfort and security for residents and their loved ones
- shows your commitment to the needs of prospective residents
- improves social connections for seniors and their mental health
Using CaptionCall for Hearing Loss in Seniors
CaptionCall by Sorenson
Whether hard-of-hearing-senior residents want to call loved ones, schedule appointments, or get help in an emergency, it’s easier with CaptionCall. Live captioning quickly turns speech to text on a large, easy-to-read screen that displays scrolling text during conversations. Features including the ability to save captions, adjustable screen and ringer settings, and a directory for important numbers makes communication more accessible for seniors with hearing loss in your community.
Trained agents work with voice recognition technology to ensure accuracy of call captions.
CaptionCall is part of a federally funded program, so there’s no cost to eligible seniors or senior living communities.
CaptionCall works with or without high-speed home internet service.
Hard-of-hearing seniors can confidently use the phone in an emergency.
Works like the landlines seniors are used to, plus captions and convenient adjustable settings.
CaptionCall Mobile
Using captioning services for phone calls on smartphones or tablets is easy for hard-of-hearing seniors with the CaptionCall Mobile app. They can download it on Apple or Android devices and runs on award-winning AI to give fast, accurate captions that support hearing loss in older adults with the added benefit of on-the-go flexibility.
Help Seniors with Hearing Loss Download CaptionCall Mobile »
Advanced automatic speech recognition software ensures quick, accurate and private captions.
Residents can get phone call captions on both Apple and Android smartphones and tablets.
Hard-of-hearing seniors who need captions to communicate can use CaptionCall Mobile at no-cost.
Seniors with hearing loss can confidently reach out for help in an emergency.
Captioned Phone Services for Seniors
For a more in-depth look at captioned phone services, our blog answers how captioned phone calls help seniors maintain independence, ward off social isolation, and reap a number of additional health benefits. There’s also information on how the service works and popular features that your residents are sure to appreciate.
Can You Get a Captioned Telephone without Internet Access?
Does CaptionCall Work on a Cell Phone? Is It Really No Cost?
How Does Assistive Captioning Benefit Adults with Age-Related Hearing Loss?
Age is the strongest predictor of hearing loss in older adults. As senior living residents with hearing loss get older, conversations and connection can become more difficult. However, call captioning services can help hard-of-hearing seniors better comprehend, remember, and actively participate in conversations, even when there’s background noise.
Praise for CaptionCall
From a healthcare professional:
“I have to say, I always appreciate how responsive your company is. Any time I have a patient with a question, you guys always get back to them so fast and always update me with the outcome. It is much appreciated in a world where follow-up with companies tends to fall to the wayside.”
From a loved one:
“This phone has given my husband the ability to communicate again. He lights up like a kid at Christmas when the caption phone rings. Just being able to hear and respond in a timely manner has made so much of a difference. Thank you so much for this.”
From a family caregiver:
“Every interaction with your company has been nothing short of wonderful. You care, and that’s not something I can say about other companies. It makes my day knowing that you guys are very kind and care so much about your customers.”
Need Help?
Our Customer Care team is here to answer questions, give outage information, and help users with technical support issues.
Getting Seniors CaptionCall Mobile
Share the links below with residents or their loved ones to get them started with CaptionCall Mobile. They can download the app from the App Store or Google Play on a smartphone or tablet. Seniors with hearing loss who need captions for communicating over the phone can register and start making captioned phone calls within minutes.
Get Started with CaptionCall by Sorenson
If you are a facility manager or senior living coordinator looking to support seniors with hearing loss in your community, complete this form to request CaptionCall service at no cost for seniors who need captions to use the phone. You can also reach us at (833) 691-1600.CaptionCall’s service is available only to persons who have a hearing loss and need telephone captioning to communicate effectively on the telephone. Use this form to refer a senior to CaptionCall.
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