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Sorenson Video Relay Services

At home, on-the-go, at school, or at work, Sorenson Video Relay Services (VRS) is here for you with Deaf-centric products and expert interpreting in English or Spanish.

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Connect Beyond Words with Sorenson VRS

With Sorenson relay, you get the highest quality professional interpreters and innovative services, so you can focus on what matters most: connecting with others.

Sorenson’s convenient services enable you to make encrypted video relay calls anytime and anywhere, all while we keep your conversations private and safe. Whether it’s connecting with friends and family, reaching out to classmates or teachers, networking to land your dream job, using VRS at work, or even ordering takeout for dinner, Sorenson VRS is there for you.

We can take your calls faster because Sorenson has the largest interpreter workforce in the industry. Our highly skilled interpreters keep your conversations flowing naturally—in English or Spanish—and are a big part of why Sorenson is the leading Deaf relay service.

Sorenson Video Relay Services

Lumina Videophone (VP)

From the crystal-clear picture to the bright LightRing you can see across the room, you’ll love how Lumina takes your communication to a wh0le new level. It’s an entirely new experience in Deaf-centric design—an evolution of our groundbreaking first videophone—that delivers customization and ease of use.
High Quality Video
You get the best picture quality possible with our crisp, high-definition digital video on your screen.
SignMail Messages
Can’t answer right now? No problem. With your personal SignMail® account, callers can leave a message in ASL.
Better Flashers
We have more—and brighter—flashers that make it easy to see call notifications, even across the room.
Safe & Secure
We provide top-notch security and encryption to ensure your calls are protected for your peace of mind.
LightRing Settings
You’ll know who’s calling right away with customizable LightRing color and pattern settings.
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How it Works

Express yourself naturally with Sorenson VRS. Sorenson Relay makes primary-language communication easy and convenient between Deaf, hard-of-hearing, and hearing connections.

Try It Yourself »

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Frequently Asked Questions

If you can’t find an answer to your question here, check out our Support page.

No. Sorenson Video Relay and all other Video Relay Service providers are available at no cost to consumers.
All VRS companies are compensated through the same Telecommunications Relay Services (TRS) Fund established by the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). Sorenson receives compensation from the TRS Fund for the number of minutes interpreted for VRS calls.
You can use Sorenson Video Relay with all of our products. You can also use Sorenson Video Relay with products provided by other Video Relay Service providers.

Yes, you must have a Sorenson account to use Sorenson Video Relay. However, once you sign up for a Sorenson VRS number , you can make a call to a hearing person through Sorenson Video Relay using any product, even products from other VRS providers.

That’s a job for our fantastic Customer Care team. Reach out during business hours on a weekday, and they’ll be happy to get you started.

Telephone

(866) 756-6729
Monday – Friday
7:00 a.m. – 6:00 p.m. MST
Saturday and Sunday
Closed

Videophone

611 or (801) 386-8500
Monday – Friday
7:00 a.m. – 8:00 p.m. MST
Saturday
8:00 a.m. – 4:30 p.m. MST
Sunday
Closed

When you call 911 through VRS, we’ll move your call to the front of the line. When you tell the interpreter your emergency, they’ll ask your location so you can confirm you’re either at your home address or you’re away from home. They will relay information between you and the emergency services, staying on the line with you until you get help.

Yes! We created Zoom meeting with Sorenson Relay to walk you through how to get a Sorenson interpreter for your virtual meetings. 

Need help?

Turn to our helpful Sorenson VRS support team and they can provide you with on-the-spot help or tell you about outages. Prefer to DIY? Click now to get our user guides and learn about international travel.

Register for a Sorenson Video Relay Account

Registration is required for any Sorenson Video Relay services.

CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling 801-386-8500. To learn how to update on your device visit https://sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call. 

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