English
Search
Close this search box.

Sorenson Legal Notices

Privacy Policy

Sorenson Communications, LLC

Privacy Policy

Last Updated: February 19, 2024

Your privacy is important to us at Sorenson Communications, LLC, CaptionCall, LLC and its affiliates (collectively “Sorenson,” “we,” “us,” or “our”), and we are committed to safeguarding, preserving, and respecting your privacy rights. This online privacy statement (the “Statement” or “Policy”) describes how we, and our partners, collect, use, disclose, and secure the personal information obtained through our website, https://sorenson.com/ and its associated sub-domains (the “Site”), our applications, products, services, when you view or interact with Sorenson social media accounts or any social media accounts or content affiliated with us, and when you interact with us as a customer or otherwise (collectively, the “Services”). This Statement may incidentally describe how our Services gather and use information about other individuals or information about you that may be submitted by another user.

For the purposes of this Statement, personal information means data that classifies as personal information, personal data, personally identifiable information, or similar terms under applicable data privacy and security laws and regulations. It does not include data excluded or exempted from those laws and regulations. Nothing in this Statement will constitute an admission or evidence that any particular data privacy or information security law or regulation applies to Sorenson generally or in any specific context.

This Policy expressly incorporates any privacy notices we may issue to supplement this Policy, for example if required by law. Depending on your residency, a supplemental privacy notice may apply to you. For example, if you are a California resident, please view our California Privacy Policy at Sorenson Legal.

1. You Consent to This Statement

You should read this Statement carefully, so you understand our privacy practices. By accessing, browsing, downloading, or otherwise using the Services, you confirm you have read, understand, and agree with this Statement. If you do not agree to this Statement, you may not use the Services.

This Statement applies regardless of how the Services are accessed and will cover any technologies or devices by which we make the Services available to you.

We may provide you with additional privacy notices where we believe it is appropriate to do so. It is important you read this Statement together with any other privacy notice or terms we may provide, so you are fully aware of how and why we are using your data. 

If you have any questions or concerns about this Policy, you can contact us in the methods described in the “Contact Us” section below.

2. What Types of Information Do We Collect? 

We collect information you voluntarily provide directly to us, information that we collect automatically when you interact with the Services, and information collected from third parties. The categories of personal information we collect and the purposes for which we collect information are described below.

Categories of Personal Information We Collect

The following list describes the categories of personal information we collect.

  • Account Information includes the information we collect about you when you register for the Services, such as, name, email address, IP address, address - including the location(s) from which you will access the Services, date of birth, account number, last four digits of government identification number, information relating to your hearing loss (including self-certification), age, username, and password. We collect this information when you provide it directly to us. Collection of this information may be used for the purposes of account creation and management, providing our Services, advertising, and marketing, analytics and research, customer service, and website security and maintenance. We also collect this information for compliance with laws, including 47 C.F.R. § 64.611(j), as part of registration for certain Services with the Federal Communications Commission’s User Registration Database.
  • Analytics Information includes certain information collected automatically as you navigate our Services. This includes cookies, tracking pixels, tags, or similar tools, which may collect information about your browser, device, geolocation, and interactions with the Services, Site, or emails. For more information, review the “How Do We Use “Cookies” and Other Tracking Technologies?” section below. Collection of this information may be used for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
  • Contact Information includes name, address, phone number, and email address. We collect this information when you provide it directly to us, such as, when signing up for our Services, requesting information, creating an account, or filling out a form. Collection of this information may be used for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
  • Commercial History includes information regarding your user preferences, purchasing history, dates of service, call information, video relay service/internet protocol caption telephone service provider name, and participation in promotional activities only as allowed by law. Collection of this information may be used for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance. 
  • Chat Information includes the contents of chats you initiate with the Site’s chat services. If you interact with the chat services, we will record the conversation. Information relating to your communications may be shared with our service provider. We collect this information for the purposes of account creation and management, customer service, and website security and maintenance.
  • Payment Information includes name, address, phone number, and debit or credit card information. We, or our service providers, may collect this information for the purposes of account creation and management, analytics and research, customer service, and website security and maintenance.
  • Responses to Surveys and Questionnaires includes any information you provide to us when you voluntarily respond to market research surveys such as email address, age, or products for which you have indicated an interest. We collect this information for the purposes of advertising and marketing, analytics and research, customer service, and website security and maintenance.
  • Social Media Information includes information you post by sharing on a public website or another social media platform. We collect this information when you provide it directly to us. Your comments will be visible to the public, so you should never share personal information you would like to keep private. We collect this information for the purposes of advertising and marketing, analytics and research, customer service, and website security and maintenance.
  • User-Generated Content. If you post, upload, comment, or otherwise submit content on the Services, we may collect certain information about you such as your name and email address and products you may have used. Be aware that as a default, any information you post on the Services, including without limitation review, comments, and text, may be available to and searchable by all users of the Services. We collect this information for the purposes of account creation and management, advertising and marketing, analytics and research, customer service, and website security and maintenance.
  • Customer Proprietary Network Information (“CPNI”): We collect and maintain certain customer proprietary network information (“CPNI”) in accordance with the rules and regulations of the Federal Communications Commission. CPNI includes the types of services you currently receive and related usage and billing information for those services. This information is needed for us to provide you with our services and to seek compensation for our services from the Telecommunications Relay Services Fund. This information will be used to assess and improve our Products and Services. Your telephone number, name, and address are not CPNI. We do not sell, trade, or share your CPNI except as authorized by you or required by law. Generally, and not exclusively, we can use your CPNI without your approval to offer additional, related services to you, and for billing and collections purposes. We require your approval to market unrelated services to you, which we would seek via electronic methods. Before doing so, we will provide you notice of your right to restrict use and disclosure of, and access to, your CPNI. In addition, we can disclose your CPNI without your prior knowledge or consent for legal or regulatory reasons, including in response to subpoenas and court orders. We can also use CPNI to investigate fraud and to prevent violation of our Terms, Conditions, and Acceptable use Policies and unlawful use of our network and services. To use your CPNI for other reasons not set out in this Section we will provide you the option to “opt-out” or “opt-in” to such uses and disclosures. Generally, we may obtain your consent after providing notification through oral, written, or electronic methods.

Our services may require automated speech-recognition systems and individuals, including our representatives and agents, to process, listen to, and transcribe the incoming audio portion (one side) of your telephone conversations. To do this, the incoming audio portion of your telephone call audio will be transmitted to us, or our third-party contractors, for transcription and captioning. To protect your privacy, neither the audio transmission nor transcription of the call will be retained by us or our third-party contractors. By using our services, you agree to the transmission of the incoming audio portion of your telephone call audio to us or our agents and waive any rights you may have under applicable law restricting the same. To the extent permitted by law, you waive all privacy laws governing telephone communications and monitoring of the same. We provide telecommunications relay services, which are regulated by the FCC and will comply with the applicable FCC regulations. To the extent that any consent to disclosure of customer information set forth above in this Section is inconsistent with Sorenson’s obligations under applicable law with respect to protecting, storing, and using customer proprietary network information, we will adhere to the requirements of applicable law.

Purposes for Collection of Personal Information:

The following chart identifies the purposes for which we may collect your personal information, as well as information regarding our use and disclosure of that personal information. We may not collect each category of information about each user of our Services.

PurposeCategories of Personal InformationTargeting Ad SalesData Shared with Third PartiesCategories of Third Parties
Account Creation and ManagementAccount Information Analytics Information Contact Information
Chat Information
YesYesAccount Information Analytics InformationAnalytics Providers Third Party Advertising platforms TRS Fund Administrator
Communications ServicesAnalytics Information Commercial History Contact Information Payment Information Chat InformationYes YesYes Analytics Providers Third Party Advertising platforms
Eligibility VerificationAnalytics Information Commercial History Contact Information Payment Information Chat InformationYesYesN/AAnalytics Providers TRS Fund Administrator
Marketing and AdvertisingAnalytics Information Commercial History Contact Information Chat Information YesYesAnalytics Information Commercial History Contact InformationAnalytics Providers Third Party Advertising platforms
Analytics and ResearchAnalytics Information Commercial History Contact Information Chat Information YesYesAnalytics Information Commercial History Contact Information Social Media InformationAnalytics Providers Third Party Advertising platforms
Customer ServiceAnalytics Information Contact Information Chat InformationYesYesAnalytics InformationAnalytics Providers Third Party Advertising platforms
Website hosting, Security, and MaintenanceAnalytics Information Commercial History Chat InformationYesYes Yes Analytics Providers Third Party Advertising platforms

Other Ways We May Collect, Use, or Share the Information 

We also reserve the right to collect, use, or share personal information for the following purposes:

  • For Legal Purposes. We reserve the right to cooperate with local, provincial, state, federal, and international officials in any investigation requiring either personal information or reports about lawful or unlawful user activity on this site. We also reserve the right to share your personal information to establish, exercise, or defend our legal and property rights, including providing information to others for the purposes of fraud prevention. We may also share your personal information with any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure. Additionally, we will share some or all of your personal information with government agencies and private entities responsible for administering the Telecommunications Relay Services (TRS) Fund and verifying eligibility for certain Services. If we are ordered by a legal process or government to provide data about one or more individual users, we will notify those users of our compliance with that order, to the extent permitted by law.
  • To Present the Site. We may use personal information to present our Site and its contents in a suitable and effective manner for you and your device.
  • To Provide the Services. We may use personal information to provide the Services, including to improve operations and for security purposes.
  • Customer Service. We may use your personal information to provide you with customer service, troubleshoot issues, and respond to requests, questions, or comments.
  • Provide Information and Opportunities. We may use your personal information to advertise opportunities, promotions, products, events, or Services we think may be of interest to you.
  • Business Transactions or Mergers. We reserve the right to share your personal information with third parties as part of any potential business or asset sale, merger, acquisition, investment, round of funding, or similar type of transaction. Additionally, if we are entering into a corporate transaction with a third party, we may receive personal information in connection with the diligence. If we close a transaction, the third party may transfer personal information, which we would use as described in this Policy.
  • Bankruptcy or Insolvency. In the event of bankruptcy, insolvency, or dissolution proceedings, we may share your personal information with third parties as part of the sale or reorganization process.
  • Information From Our Partners. We may collect information from our partners, our affiliates, subsidiaries, joint ventures, or other companies under common control. We may combine that information with other information we collect about you, but we will always use the information as described in this Policy. We may also share information with our affiliates, subsidiaries, joint ventures, or other companies under common control.

3. How Do We Use “Cookies” and Other Tracking Technologies? 

We may store one or more cookies on your computer or other device. We may also use other similar technologies such as tracking pixels, tags, or similar tools when you visit our Services. These technologies can collect data such as your operating system, browser type, device type, screen resolution, IP address, and other technical information, as well as navigation events and session information as you interact with our Services. This information enables us to understand how you use the Services.

What Are Cookies?

Cookies are small files created by websites, including our Services, that reside on your computer or devices’ hard drive and that store information about your use of a particular website. When you access our Services, we use cookies and other tracking technologies to:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, allowing us to customize our Services according to your individual needs;
  • Contact you to provide you with information or services you request from us;
  • Advertise new content, events, and services that relate to your interests;
  • Provide you with more personalized content that is most relevant to your interest areas; and
  • Recognize when you return to our Services.

We set some cookies ourselves and others are set by third parties. You can manage your cookies preference as described in the “Managing Your Cookies” section below.

What Types of Cookies Do We Use and Why?

The following chart lists the different types of cookies we and our service providers use on the Services, examples of who serves those cookies, and links to the privacy notices and opt-out information of those cookie servers. Because the specific cookies we use may vary over time, as well as differ by the specific page you are browsing, the below chart is illustrative only.

Types of CookiesPurposeWho Serves
(for example)
EssentialThese cookies are required for the operation of the Services and enable you to move around the Services and use its features. Disabling these cookies can negatively impact the performance of Services.Sorenson
FunctionalityThese cookies are used to recognize you when you return to the Services. This enables us to personalize content for you and remember your preferences. These cookies also enable your interactions with the Services such as emailing us and customer support chat.Amazon
Drift
Google
Microsoft
Vimeo 
Analytics, Performance, and ResearchThese cookies, beacons, and pixels allow us to analyze activities on the Services. They can be used to improve the functioning of the Services. For example, these cookies recognize and count the number of visitors and see how they move around the Services. Analytics cookies also help us measure the performance of our advertising campaigns to help us improve them and to optimize the content on the Services for those who engage with our advertising.Google
LinkedIn
Meta
Microsoft
Social NetworkingThese cookies are used to enable you to share pages and content you find interesting on our Services through third-party social networking and other websites. These cookies may also be used for advertising purposes.LinkedIn
Meta
Twitter
AdvertisingThese cookies and pixels are used to deliver relevant ads, track ad campaign performance, or track email marketing. Google LinkedIn
Meta
Sorenson

 

Retargeting Cookies

These cookies, beacons, and pixels may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. Although not directly, we do store personal information, but this process is based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Some cookies operate from the time you visit the Services until the end of that particular browsing session. These cookies, which are called “session cookies,” expire and are automatically deleted when you close your internet browser.

Some cookies will stay on your device between browsing sessions and will not expire or automatically delete when you close your internet browser. These cookies are called “persistent cookies” and the length of time they will remain on your device will vary from cookie to cookie. Persistent cookies are used for many purposes, such as storing your preferences so they are available for your next visit and to keep a more accurate account of how often you visit the Services, how your use of the Services may change over time, and the effectiveness of advertising efforts.

Managing Your Cookies

It may be possible to block cookies by changing your internet browser settings to refuse all or some cookies. If you choose to block all cookies (including essential cookies), you may not be able to access all or parts of the Services.

You can find out more about cookies and how to manage them by visiting About Cookies.

Does the Site Respond to “Do Not Track” Signals?

There is currently no industry agreed-upon response to a Do Not Track signal. At this time, our Site does not respond differently based on a user’s Do Not Track signal.

4. Colorado, Connecticut, Virginia, and Utah Users’ Rights

Colorado, Connecticut, Utah, and Virginia residents have certain rights with respect to their data. These rights are established through the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”). The chart below explains these rights and lists the states whose residents may exercise those rights. To exercise any of the following rights listed in the chart below, please email us using the information set forth in the “Contact Us” section below.

Consumer RightExplanationApplies to Residents of:
Right to Know/AccessYou have the right to confirm whether we are processing your personal data, and the right to access that data.Colorado, Connecticut, Utah, Virginia
Right of CorrectionYou have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the personal data.Colorado, Connecticut, Virginia
Right of DeletionYou have the right to delete your personal data provided by you or obtained about you.Colorado, Connecticut, Utah*, Virginia *Note: If you are a Utah resident, this only applies to personal data you have provided directly to us.
Right of PortabilityUp to two times per calendar year, you have the right to obtain your personal data in a portable and—to the extent technically feasible—readily usable format that allows you to transmit the data to another entity without hindrance.Colorado, Connecticut, Utah*, Virginia *Note: If you are a Utah resident, this only applies to processing carried out by automated means.
Right to Opt-out You have the right to opt-out of the processing of your personal data for the purposes of: Targeted advertising; The sale of personal data; and/orProfiling in furtherance of decisions that produce legal or similarly significant effects concerning you. To opt-out, click the “Your Privacy Choices” tab in the lower-left corner of the Services’ home page.Colorado, Connecticut, Virginia
Right to Opt-outYou have the right to opt-out of the sale of personal data or targeted advertising. To opt-out, click the “Your Privacy Choices” tab in the lower-left corner of the Services’ home page.Utah

Sensitive Information

Sensitive Data as defined in the CTDPA, UCPA, and VCDPA includes precise geolocation information. For the purposes of serving you relevant advertisements based on your location, we collect geolocation information to perform geofencing. We will not collect this information from Connecticut and Virginia residents without first obtaining consent. We will not collect this information from Utah residents without first presenting them with clear notice and an opportunity to opt out of the processing.

Exercising Your Rights

If you are a Colorado, Connecticut, Virginia, or Utah resident and wish to exercise one of the above rights and it applies to you, please visit our “Make a Data Subject Request” page or our “Your Privacy Choices” page. 

If necessary, we may request additional information reasonably necessary to authenticate you and your request. 

In certain circumstances, you may make a request on behalf of another, such as if you are an authorized agent or the parent or guardian of a child on behalf of whom you wish to exercise their rights. 

We will respond to these consumer requests, if applicable, within 45 days of receipt of the request and without undue delay. If we need to extend this period, we will notify you of the delay and explain the reasonably necessary justifications for our delay. 

We will provide responses to your requests free of charge unless certain exclusions apply, depending on the state in which you reside. We may charge a fee in:

Colorado, Connecticut, and Utah if you make more than one request in a twelve-month period; and

Connecticut and Virginia, if the request is manifestly unfounded or excessive, or repetitive in nature.

Appealing a Rights Request Decision

If you are a resident of Colorado, Connecticut, or Virginia, and we deny or fail to take action on your request to exercise your applicable consumer privacy rights, you may appeal our decision. To do this, email us at [email protected]. In the email appeal, specify the right(s) you requested to exercise and the date on which you originally made the request. 

We will inform you in writing within 45 days of any action taken or not taken in response to the appeal. We will also provide a written explanation of the reasons for our decisions regarding your request(s).

5. Nevada Users’ Rights

Under Nevada law, certain Nevada consumers may opt-out of the sale of certain personally identifiable information for monetary consideration to a person for that person to license or sell such information to additional persons. We do not sell personally identifiable information under Nevada law.

If you are a Nevada resident who has purchased or leased goods or services from us, you may (A) submit a request to opt-out of any potential future sales, and/or (B) request changes to your information by emailing us at [email protected]. We will take reasonable steps to verify your identity and the authenticity of the request.

6. European Users’ Rights

This section of our Privacy Policy is applicable to persons located in the European Union (“EU”), a European Economic Area member state (“EEA”), United Kingdom (“UK”), or Switzerland as well as to persons whose personal information is processed in or transferred from the EU, EEA, UK, or Switzerland. You are entitled under the EU General Data Protection Regulation and UK General Data Protection Regulation (collectively, the “GDPR”), to the information in this section of our Privacy Policy.

Your Rights

You are entitled by law to have the right of access, to information, to be informed, to be forgotten (erasure), to rectification, to restrict the processing of your personal information or data about you we hold. A summary listing these rights appears below. These rights are not absolute and certain exemptions may apply to specific requests you may submit to us.

To exercise these rights, contact us using the information below in the“Contact Us” section or view our “Make a Data Subject Request” page (Do Not Sell/Share My Information - Sorenson). For your protection, we may need to verify your identity before responding to your request. If we refuse a request, we will provide a reason as to why.

Asking us to access your personal information

You have the right to obtain from us confirmation as to whether or not we are processing personal information about you, and if so, the right to be provided with the information contained in this Policy. You also have the right to ask us for copies of your personal information. When making a request, please provide an accurate description of the personal information to which you want access. Where requests are repetitive or manifestly unfounded or excessive, we may charge a reasonable fee based on administrative cost.

Asking us to correct your personal information

You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Asking us to delete your personal information

You have the right to ask us to erase your personal information if:

  • We no longer need it for the purposes for which we collected it;
  • We have been using it with no valid legal basis;
  • We are obligated to erase it to comply with a legal obligation to which we are subject;
  • We need your consent to use the information and you withdraw consent; or
  • You object to us processing your personal information where our legal basis for doing so is our legitimate interests and there are no overriding legitimate grounds for processing.

However, this right is not absolute. Even if you make a request for deletion, we may need to retain certain information for legal or administrative purposes, such as record keeping, maintenance of opt-out requirements, defending or making legal claims, or detecting fraudulent activities. We will retain information in accordance with the “How Long Is Your Personal Information Kept” pursuant to section 8 below.

If you do exercise a valid right to have your personal information deleted, keep in mind that deletion by third parties to whom the information has been provided might not be immediate and the deleted information may persist in backup copies for a reasonable period (but will not be available to others).

Asking us to restrict our use of your personal information

You have the right to ask us to place a restriction on our use of your personal information if one of the following applies to you:

  • You contest the accuracy of the information we hold about you, while we verify its accuracy;
  • We have used your information unlawfully, but you request us to restrict its use instead of erasing it;
  • We no longer need the information for the purpose for which we collected it, but you need it to address a legal claim; or
  • You have objected to us using your information, while we check whether our legitimate grounds override your right to object.

The right to transfer your personal information to another service provider

You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you (i.e., data portability). This applies to personal information we are processing to service a contract with you and to personal information we are processing based on your consent.

The right to withdraw consent 

If we obtain your written consent to collect and process your personal information, you can subsequently withdraw such consent as to any further processing of such information.

The right to lodge a complaint with a supervisory authority 

If you believe your rights under the GDPR have been violated, the GDPR gives you the right to file a complaint with your supervisory authority. A list of supervisory authorities is available here: EEA and EU Data Protection Authorities (DPAs); Swiss Federal Data Protection and Information Commissioner (FDPIC); UK Information Commissioner’s Office (ICO).

Rights related to automated decision-making 

To the extent that we engage in decision-making based solely on automated processing, including profiling, which produces legal effects concerning you or which significantly affects you, you have the right not to be subject to such decision-making.

Right to object to processing

You have the right to object to the processing of your personal information based on legitimate interests or your consent (rather than when the reason for using it is to perform an obligation due to you being under a contract with us). If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or we can demonstrate the processing is for the establishment, exercise, or defense of legal claims. You can object to the processing of your personal information by contacting us using the information in the “Contact Us” section below. 

Legal Bases for Processing Your Personal Information

Sorenson collects your personal information to provide our products and Services to you; otherwise, we may not be able to process the transactions you request. We will only process your personal information when we have a lawful basis for doing so. If you are in a country in the EU, EEA, UK, or Switzerland, you are entitled to an explanation of the legal bases we rely on to process your personal information. The legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it, which is discussed below.

  • Consent. We may process your personal information based on your consent such as when you purchase a service or ask us to send you certain kinds of marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
  • Children’s Consent. We do not knowingly process data of EU, EEA, UK, or Swiss residents under the age of 16 without verified parental consent.
  • Our Legitimate Interests. We may process your personal information if doing so is necessary for our legitimate interests relating to our business purposes arising from your relationship with us, and your rights as an individual do not override those legitimate interests. For example, our legitimate interests include but are not limited to when we process your personal information to carry out fraud prevention activities, and activities to increase network and information security, identify usage trends, determine the effectiveness of promotional campaigns, expand our business activities, and improve our services and the content and functionality of our Services. Our legitimate interests also include providing you with the products and services you request, view, engage with, or purchase and communicating with you regarding your account or transactions with us.
  • To Perform a Contract. We may process your personal information to administer and fulfill contractual obligations to you. We will also collect and process your personal information as necessary for the performance of a contract to which you are a party.
  • To Enable Us to Comply with a Legal Obligation. We may process your personal information to comply with legal obligations to which we are subject. This may include any requirement to produce audited accounts, any legal obligation to share information with law enforcement agencies, public or governmental authorities, and to comply with legal process.
  • Necessary for the Exercise or Defense of Legal Claims. If you bring a claim against us or we bring a claim against you, we may process your personal information in relation to that claim.

Depending on the situation, we may be the controller or the processor for personal information collected from residents of the EU, EEA, UK, or Switzerland. If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information for any specific processing activity, contact us using the “Contact Us” section below.

Cross-Border Transfers of Personal Information

Our Services are operated in the United States. Personal information about you provided while in the EU, an EEA member state, the UK, or Switzerland may be transferred to the United States. Your personal data may be transferred to or accessed by entities around the world, including but at times not limited to Sorenson affiliates, to perform processing activities such as those described in our Privacy Policy in connection with your use of our products and services. Sorenson complies with privacy regulations on the transfer of Personal Data (PD) between countries to help ensure our data is protected. The laws in the United States may not be as protective as the GDPR or the laws of other jurisdictions where you may be located. If we transfer personal information from the EU, EEA, UK, or Switzerland, or another country with cross-border transfer obligations, we will provide an appropriate safeguard, such as using the Standard Contractual Clauses (SCCs) or the Adequacy Decision.

To obtain a copy of the safeguard(s), please contact us using the information provided in the“Contact Us” section below.

7. Advertising and Marketing Choice

We respect your rights in how your personal information is used and shared. If at any time you would like to unsubscribe from receiving future emails, send an email to [email protected] or follow the instructions below, and we will promptly remove you from marketing correspondence. Note: we may still need to contact you regarding other matters.

If you no longer want to receive marketing-related emails from us going-forward, you may opt-out by using the mechanism contained in each such email or text message (SMS). Otherwise, you may unsubscribe by clicking the unsubscribe link in the footer of marketing emails you receive from Sorenson.

By providing your mobile phone number to us and consent to receive text messages, you opt-in and consent to receiving messages from us, which include but are not limited to text messages sent through an automatic telephone-dialing system. Consent to receive marketing text messages is not required as a condition of working with us. If you do not wish to receive marketing text messages, do not provide us with consent or follow the instructions in any message you receive from us to opt-out or unsubscribe.

8. Retargeting

Based on information relating to your use of our sites, we may use third-party advertising companies to serve ads regarding our services when you access and use other websites. These companies may place or recognize a unique cookie on your browser (including through the use of beacons and pixels). By utilizing the sites affiliated with Sorenson or CaptionCall, you consent to the use of cookies or other tracking technologies to serve you retargeted advertising. Data collected may be shared with third-party vendors for cross-device linking and advertising purposes. If you would like to learn more about cross-device linking, visit Google’s Advertiser cross-device linking - Advertising Policies Help (google.com), or click the “Your Privacy Choices” pop-up tab in the lower-left corner of any Sorenson.com web page.

9. How Long We Keep Your Personal Information (Data Retention or Retention Policy)

We will retain your personal information until the personal information is no longer necessary to accomplish the purpose for which it was provided. We may retain your personal information for longer periods for specific purposes to the extent that we are obligated to do so in accordance with applicable laws and regulations, to protect you, other people, and us from fraud, abuse, unauthorized access, as necessary to protect our legal rights, or for certain business requirements.

We will delete your personal information when it is no longer necessary for the purpose for which it was collected, or upon your request, subject to exceptions as discussed in this Statement or under applicable law, contract, or regulation.

If you use our mobile application, you can delete your account by submitting a request to [email protected] or by deleting your account through the application. If you delete your account from within the application, we will delete the accompanying personal data subject to legal and contractual requirements.

10. Our Commitment to Data Security

The security of your personal information is important to us. We take various reasonable organizational, administrative, and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. If required by law to do so, we will notify you and/or the relevant supervisory authority in the event of a data breach.

However, we cannot and do not guarantee complete security, as it does not exist on the internet.

11. Where Your Personal Information Is Held

We process personal information on our servers in the United States of America and may do so in other countries. If you use our Services or otherwise provide us with information from outside of the United States, you expressly consent to the transfer of your data to the United States, the processing of your data in the United States, and the storage of your data in the United States.

12. Third-Party Links

Sorenson’s Services may contain links to third-party websites. When we provide links, we do so only as a convenience, and we are not responsible for any content of any third-party website, or any links contained within those websites. Our provision of a link to any other website or third-party services does not signify any endorsement of such website or any services, contents or business practices associated therewith. It is important to note that this Statement only applies to Sorenson’s Services and not to any third-party websites, products, or services. We are not responsible and assume no responsibility for any personal information collected, stored, or used by any third party as a result of your visit to third-party websites. We also advise that you carefully read the privacy notice of any third-party websites you choose to visit.

13. Children’s Privacy

Collection of Children’s Information. Protecting the privacy of the very young is especially important. Some of our Services are intended for children under 13 years of age, but note that the Site is not intended for children under 13. We do not knowingly collect or otherwise process personal information from anyone under 13 without first obtaining verified permission from that child’s parent or legal guardian. This Policy, along with any additional parental-consent forms provided as part of the provision of the Services to children, describes our privacy practices including the way we collect and process your child’s information. 

Obtaining Your Consent. Before your child uses our Services, we will obtain your affirmative and verifiable consent. We will obtain your consent via (1) your signed consent or application form (as applicable) or (2) providing you this Policy, asking whether you consent to these practices, and having you verify your identity by providing a valid, government-issued form of identification.

Information We Collect About Children. When you apply for our Services on behalf of your child and consent to the processing of your child’s personal information, we will collect the information listed in this Policy from you about your child. We may also collect certain information from you (the parent or guardian), as required by law or regulation and for administrative and billing purposes. 

How We Use and Share Information About Children. After we receive your permission to provide Services to your child, we will collect, store, and disclose personal information necessary to provide those Services to your child. We may share information about your child and your child’s use of the Services with third parties for billing and administrative purposes and otherwise, as required or permitted by law or regulation. We may share information about your child with government agencies and private entities responsible for administering or overseeing the Telecommunications Relay Service (“TRS”) Fund and verifying eligibility for Sorenson services. For example, Sorenson may submit your and your child’s information to the TRS User Registration Database, a database administered by a government contractor, as required by Federal Communications Commission (“FCC”) regulations. Additionally, we will submit information about your and your child’s TRS usage to the Administrator of the TRS Fund and/or the FCC for billing purposes.

Sorenson may also share your child’s name, image (if your child uploads an image), and video phone number(s) with other Sorenson users in your child’s contact list. Sorenson may also share information about your child’s location with emergency services if your child calls 911 from a mobile device enabled with the Services.

Your Choices About Your Child’s Information. You have control over the ongoing collection, use, and disclosure of your child’s personal information. You may also request deletion of your child’s personal information at any time. You have the right to consent to Sorenson’s collection and use of your child’s personal information while withholding consent for disclosure of that personal information to third parties. You may review, delete, or prohibit further collection of your child’s information at any time. If you have further questions or requests related to Sorenson’s online collection of information from children, send an email to [email protected].

14. Policy Changes

This Statement may change from time to time. If we need to change this Statement at some point in the future, we will post any changes on this page. If we make a significant or material change to this Statement, we will notify you via email if you have provided an email. You should check these terms when you use the Site. Your continued use of the Site constitutes acceptance of the most current version of this Statement.

15. Contact Us

If you have any questions about this Privacy Policy, send an email to [email protected] or by mail to Sorenson Communications, Attn: Legal Department, 4192 S. Riverboat Road, Taylorsville, UT 84123.

Sorenson Communications, LLC

Política de Privacidad

Su privacidad es importante para nosotros en Sorenson Communications, LLC, CaptionCall, LLC y sus afiliadas (en conjunto, “Sorenson”, “nosotros”, “a nosotros” o “nuestro”), y estamos comprometidos a salvaguardar, preservar y respetar sus derechos de privacidad.  Esta declaración de privacidad en línea (la “Declaración” o la “Política”) describe cómo nosotros y nuestros socios recopilamos, utilizamos, divulgamos y protegemos la información personal obtenida a través de nuestro sitio web, https://sorenson.com/, y sus subdominios asociados (el “Sitio”), nuestras aplicaciones, productos y servicios, cuando ve o interactúa con cuentas de redes sociales de Sorenson o cualquier cuenta de redes sociales o contenido afiliado a nosotros, y cuando interactúa con nosotros como cliente o de otra manera (en conjunto, los “Servicios”). Esta Declaración puede describir de manera accidental cómo nuestros Servicios recopilan y usan información sobre otras personas o información sobre usted que puede enviar otro usuario.

A efectos de la presente Declaración, por información personal se entienden los datos que se clasifican como información personal, datos personales, información de identificación personal o términos similares en virtud de las leyes y las normativas aplicables en materia de privacidad y seguridad de datos.  No incluye datos excluidos o exentos de dichas leyes y reglamentos.  Nada en esta Declaración constituirá una admisión o prueba de que cualquier ley o reglamento específico de privacidad de datos o seguridad de la información se aplica a Sorenson en general o en cualquier contexto específico.

Esta Política incorpora expresamente todo aviso de privacidad que podamos emitir para complementar esta Política, por ejemplo, si así lo exige la ley.  Según su residencia, es posible que se le aplique un aviso de privacidad complementario.  Por ejemplo, si es residente de California, consulte nuestra Política de privacidad de California en Sorenson Legal.

1.  Usted acepta esta Declaración

Le recomendamos que lea con atención esta Declaración para comprender nuestras prácticas en materia de privacidad.  Al acceder, navegar, descargar o usar los Servicios, usted confirma que ha leído, comprendido y aceptado esta Declaración.  Si no acepta esta Declaración, no podrá utilizar los Servicios.

Esta Declaración se aplica sin importar cómo se acceda a los Servicios y cubrirá toda tecnología o dispositivo mediante el cual pongamos los Servicios a su disposición.

Podemos proporcionarle avisos de privacidad adicionales cuando creamos que es apropiado hacerlo. Es importante que lea esta Declaración junto con cualquier otro aviso de privacidad o condiciones que podamos proporcionarle para que sea plenamente consciente de cómo y por qué utilizamos sus datos. 

Si tiene alguna pregunta o inquietud sobre esta Política, puede comunicarse con nosotros mediante los métodos descritos en la sección “Contáctenos” a continuación.

2. ¿Qué tipos de información recopilamos? 

Recopilamos información que nos proporciona de forma voluntaria y directa, información que recopilamos automáticamente cuando interactúa con los Servicios e información recopilada de terceros.  Las categorías de información personal que recopilamos y los propósitos para los cuales recopilamos información se describen a continuación.

Categorías de Información Personal que recopilamos

La siguiente lista describe las categorías de información personal que recopilamos.

  • La Información de la Cuenta incluye la información que recopilamos sobre usted cuando se registra en los Servicios, como el nombre, la dirección de correo electrónico, la dirección IP, la dirección (incluidas las ubicaciones desde las que accederá a los Servicios), la fecha de nacimiento, el número de cuenta, los cuatro últimos dígitos del número de identificación gubernamental, la información relativa a su pérdida auditiva (incluida la autocertificación), la edad, el nombre de usuario y la contraseña.  Recopilamos esta información cuando usted nos la entrega directamente. La recopilación de esta información puede utilizarse para la creación y gestión de cuentas, la prestación de nuestros Servicios, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.  También recopilamos esta información para cumplir con las leyes, incluido 47 CFR § 64.611(j), como parte del registro de ciertos Servicios en la Base de Datos de Registro de Usuarios de la Comisión Federal de Comunicaciones.
  • La Información Analítica incluye cierta información recopilada automáticamente mientras navega por nuestros Servicios.  Esto incluye cookies, píxeles de seguimiento, etiquetas o herramientas similares, que pueden recopilar información sobre su navegador, dispositivo, geolocalización e interacciones con los Servicios, el Sitio o los correos electrónicos.  Para obtener más información, consulte la sección “¿Cómo usamos las cookies y otras tecnologías de seguimiento?” a continuación.  La recopilación de esta información puede utilizarse con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
  • La Información de Contacto incluye el nombre, la dirección, el número de teléfono y la dirección de correo electrónico. Recopilamos esta información cuando usted nos la entrega directamente, por ejemplo, al registrarse en nuestros Servicios, solicitar información, crear una cuenta o completar un formulario.  La recopilación de esta información puede utilizarse con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
  • El Historial Comercial incluye información relativa a sus preferencias de usuario, historial de compras, fechas de servicio, información de llamadas, nombre del proveedor de servicios de subtitulado telefónico por protocolo de Internet o servicio de retransmisión de video y participación en actividades promocionales solo en la medida en que lo permita la ley.  La recopilación de esta información puede utilizarse con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web. 
  • La Información de Chat incluye el contenido de los chats que usted inicie con los servicios de chat del Sitio.    Si interactúa con los servicios de chat, guardaremos la conversación.  La información relacionada con sus comunicaciones puede compartirse con nuestro proveedor de servicios.  Recopilamos esta información con fines de creación y administración de cuentas, servicio al cliente y seguridad y mantenimiento del sitio web.
  • La Información de Pago incluye el nombre, la dirección, el número de teléfono y la información de la tarjeta de débito o crédito. Nosotros, o nuestros proveedores de servicios, podemos recopilar esta información con fines de creación y gestión de cuentas, análisis e investigación, atención al cliente y seguridad y mantenimiento del sitio web.
  • Las Respuestas a Encuestas y Cuestionarios incluyen toda información que usted nos proporcione cuando responda voluntariamente a encuestas de investigación de mercado, como la dirección de correo electrónico, la edad o los productos por los que ha manifestado interés.  Recopilamos esta información con fines de publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
  • La Información de Redes Sociales incluye información que usted publica cuando comparte algo en un sitio web público o en otra plataforma de redes sociales.  Recopilamos esta información cuando usted nos la entrega directamente.  Sus comentarios serán visibles para el público, por lo que nunca debe compartir información personal que le gustaría mantener en privado.  Recopilamos esta información con fines de publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
  • Contenido Generado por el Usuario.  Si publica, carga, comenta o envía contenido de cualquier otro modo a los Servicios, podemos recopilar cierta información sobre usted, como su nombre y dirección de correo electrónico y los productos que haya utilizado.  Tenga en cuenta que, de forma predeterminada, toda información que publique en los Servicios, incluidos, entre otros, reseñas, comentarios y texto, puede estar disponible y ser consultada por todos los usuarios de los Servicios.  Recopilamos esta información con fines de creación y gestión de cuentas, publicidad y mercadeo, análisis e investigación, servicio al cliente y seguridad y mantenimiento del sitio web.
  • Información de la Red Propiedad del Cliente (Customer Proprietary Network Information, “CPNI”): Recopilamos y conservamos determinada información de red de la propiedad del cliente (“CPNI”) de conformidad con las normas y los reglamentos de la Comisión Federal de Comunicaciones. La CPNI incluye los tipos de servicios que recibe actualmente y el uso relacionado y la información de facturación de esos servicios.  Esta información es necesaria para que podamos brindarle nuestros servicios y solicitar una compensación por nuestros servicios del Fondo de Servicios de Retransmisión de Telecomunicaciones. Esta información se usará para evaluar y mejorar nuestros Productos y Servicios.  Su número de teléfono, nombre y dirección no son CPNI. No vendemos, intercambiamos ni compartimos su CPNI, excepto en los casos autorizados por usted o exigidos por la ley. En general, y no exclusivamente, podemos usar su CPNI sin su aprobación para ofrecerle servicios adicionales relacionados y para fines de facturación y cobro. Necesitamos su aprobación para comercializarle servicios no relacionados, que buscaríamos a través de métodos electrónicos. Antes de hacerlo, le informaremos sobre su derecho a restringir el uso, la divulgación y el acceso a su CPNI. Además, podemos divulgar su CPNI sin su previo conocimiento o consentimiento por motivos legales o reglamentarios, como en caso de respuesta a citaciones y órdenes judiciales. También podemos usar la CPNI para investigar fraude y evitar la violación de nuestros Términos, Condiciones y Políticas de uso aceptable y el uso ilegal de nuestra red y servicios. Para usar su CPNI por otros motivos no establecidos en esta Cláusula, le daremos la opción de “excluirse” o “aceptar” dichos usos y divulgaciones. En general, podemos obtener su consentimiento luego de una notificación de manera oral, por escrito o por medios electrónicos.

Nuestros servicios pueden requerir sistemas automatizados de reconocimiento de voz y personas, incluidos nuestros representantes y agentes, para procesar, escuchar y transcribir la parte de audio entrante (un lado) de sus conversaciones telefónicas. Para hacer esto, la parte de audio entrante de su llamada telefónica se transmitirá a nosotros, o a nuestros contratistas externos, para su transcripción y subtitulado. Para proteger su privacidad, ni nosotros ni nuestros contratistas externos conservaremos ni la transmisión de audio ni la transcripción de la llamada. Al usar nuestros servicios, usted acepta la transmisión de la parte de audio entrante de su llamada telefónica a nosotros o a nuestros agentes y renuncia a todo derecho que pueda tener según la ley aplicable que restrinja dicha transmisión. En la medida permitida por la ley, renuncia a todas las leyes de privacidad que rigen las comunicaciones telefónicas y su seguimiento. Prestamos servicios de retransmisión de telecomunicaciones, que están reglamentados por la FCC, y cumpliremos la normativa aplicable de la FCC. En la medida en que todo consentimiento para la divulgación de la información del cliente establecida antes en esta Cláusula sea contrario a las obligaciones de Sorenson en virtud de la ley aplicable con respecto a la protección, el almacenamiento y el uso de la información de red propiedad del cliente, cumpliremos los requisitos de la ley aplicable.

Objetivos para la recopilación de información personal:

El siguiente cuadro identifica los fines para los cuales podemos recopilar su información personal, así como información sobre nuestro uso y divulgación de esa información personal.  Es posible que no recopilemos cada categoría de información sobre cada usuario de nuestros Servicios.

ObjetivoCategorías de Información PersonalPublicidad Dirigida VentasDatos Compartidos con TercerosCategorías de Terceros
Creación y Gestión de CuentasInformación de la Cuenta Información Analítica Información de Contacto
Información de Chat    
Información de la Cuenta Información AnalíticaProveedores de Análisis Plataformas Publicitarias de Terceros  Administrador del Fondo TRS
Servicios de ComunicacionesInformación Analítica Historial Comercial Información de Contacto Información de Pago Información de ChatSí  Sí  Proveedores de Análisis Plataformas Publicitarias de Terceros
Verificación de ElegibilidadInformación Analítica Historial Comercial Información de Contacto Información de Pago Información de ChatN/CProveedores de Análisis Administrador del Fondo TRS
Mercadeo y PublicidadInformación Analítica Historial Comercial Información de Contacto Información de Chat  Información Analítica Historial Comercial Información de ContactoProveedores de Análisis Plataformas Publicitarias de Terceros
Análisis e InvestigaciónInformación Analítica Historial Comercial Información de Contacto Información de Chat  Información Analítica Historial Comercial Información de Contacto Información de Redes SocialesProveedores de Análisis Plataformas Publicitarias de Terceros
Servicio al ClienteInformación Analítica Información de Contacto Información de ChatInformación AnalíticaProveedores de Análisis Plataformas Publicitarias de Terceros
Alojamiento, Seguridad y Mantenimiento de Sitios WebInformación Analítica Historial Comercial Información de ChatSí  Sí  Proveedores de Análisis Plataformas Publicitarias de Terceros  

Otras formas en las que podemos recopilar, usar o compartir la información 

También nos reservamos el derecho a recopilar, usar o compartir información personal para los siguientes objetivos:

  • Para fines legales.  Nos reservamos el derecho de cooperar con funcionarios locales, provinciales, estatales, federales e internacionales en cualquier investigación que requiera información personal o informes sobre la actividad legal o ilegal de los usuarios en este sitio.  También nos reservamos el derecho de compartir su información personal para establecer, ejercer o defender nuestros derechos legales y de propiedad, incluido el suministro de información a otros con el objetivo de prevenir el fraude.  También podemos compartir su información personal con cualquier persona que razonablemente creamos que puede solicitar a un tribunal u otra autoridad competente la divulgación de esa información personal cuando, en nuestra opinión razonable, sea razonablemente probable que dicho tribunal o autoridad ordene la divulgación. Además, compartiremos su información personal en todo o en parte con agencias gubernamentales y entidades privadas responsables de administrar el Fondo de Servicios de Retransmisión de Telecomunicaciones (Telecommunications Relay Services, TRS) y de verificar la elegibilidad para ciertos Servicios. Si un proceso legal o un gobierno nos ordena proporcionar datos sobre uno o más usuarios individuales, notificaremos a dichos usuarios nuestro cumplimiento de dicha orden, en la medida que lo permita la ley.
  • Para presentar el Sitio. Podemos usar la información personal para presentar nuestro Sitio y sus contenidos de una manera adecuada y eficaz para usted y su dispositivo.
  • Para prestar los Servicios.  Podemos usar la información personal para prestar los Servicios, incluso para mejorar las operaciones y por motivos de seguridad.
  • Servicio al cliente. Podemos usar su información personal para proporcionarle servicio al cliente, solucionar problemas y responder a solicitudes, preguntas o comentarios.
  • Proporcionar información y oportunidades. Podemos usar su información personal para anunciar oportunidades, promociones, productos, eventos o Servicios que consideremos que puedan ser de su interés.
  • Transacciones comerciales o fusiones.  Nos reservamos el derecho a compartir su información personal con terceros como parte de toda posible venta de negocios o activos, fusión, adquisición, inversión, ronda de financiación o cualquier tipo de transacción similar.  Además, si celebramos una transacción corporativa con un tercero, podemos recibir información personal en relación con la diligencia debida.  Si cerramos una transacción, el tercero puede transferir información personal, que usaríamos como se describe en esta Política.
  • Quiebra o insolvencia.  En caso de procedimientos de quiebra, insolvencia o disolución, podemos compartir su información personal con terceros como parte del proceso de venta o reorganización.
  • Información de nuestros socios.  Podemos recopilar información de nuestros socios, nuestras afiliadas, subsidiarias, empresas conjuntas u otras empresas bajo control común.  Podemos combinar esa información con otra información que recopilemos sobre usted, pero siempre usaremos la información como se describe en esta Política.  También podemos compartir información con nuestras afiliadas, subsidiarias, empresas conjuntas u otras empresas bajo control común.

3.  ¿Cómo usamos las cookies y otras tecnologías de seguimiento? 

Podemos almacenar una o más cookies en su computadora u otro dispositivo.  Cuando visite nuestros Servicios, también podremos usar otras tecnologías similares, como píxeles de seguimiento, etiquetas o herramientas similares.  Estas tecnologías pueden recopilar datos, como su sistema operativo, tipo de navegador, tipo de dispositivo, resolución de pantalla, dirección IP y otra información técnica, así como eventos de navegación e información de sesión mientras interactúa con nuestros Servicios.  Esta información nos permite comprender cómo usa los Servicios.

¿Qué son las cookies?

Las cookies son pequeños archivos creados por sitios web, incluidos nuestros Servicios, que residen en su computadora o en el disco duro de sus dispositivos y que almacenan información sobre su uso de un sitio web en particular.  Cuando accede a nuestros Servicios, usamos cookies y otras tecnologías de seguimiento para lo siguiente:

  • Estimar el tamaño de nuestra audiencia y los patrones de uso.
  • Almacenar información sobre sus preferencias, lo que nos permite personalizar nuestros Servicios de acuerdo con sus necesidades individuales.
  • Comunicarnos con usted para darle la información o los servicios que solicite.
  • Publicitar nuevos contenidos, eventos y servicios que se relacionen con sus intereses.
  • Darle contenido más personalizado que sea más relevante para sus campos de interés.
  • Reconocer cuando regresa a nuestros Servicios.

Nosotros configuramos algunas cookies y terceros configuran otras.  Puede gestionar sus preferencias de cookies como se describe en la sección “Administración de sus cookies” a continuación.

¿Qué tipos de cookies usamos y por qué?

El siguiente cuadro enumera los diferentes tipos de cookies que nosotros y nuestros proveedores de servicios usamos en los Servicios, ejemplos de quién proporciona esas cookies y enlaces a los avisos de privacidad e información de exclusión voluntaria de esos servidores de cookies.  Como las cookies específicas que usamos pueden variar con el tiempo, además de diferir según la página específica donde navegue, el siguiente cuadro es solo ilustrativo.

Tipos de cookiesObjetivoQuien las entrega
(ejemplo)
EsencialesEstas cookies se necesitan para el funcionamiento de los Servicios y le permiten moverse por los Servicios y usar sus funciones.  Deshabilitar estas cookies puede afectar negativamente el rendimiento de los Servicios.Sorenson
FuncionalesEstas cookies se usan para reconocerlo cuando regresa a los Servicios.  Esto nos permite personalizar el contenido para usted y recordar sus preferencias.  Estas cookies también permiten sus interacciones con los Servicios, como enviarnos correos electrónicos y usar el chat de atención al cliente.AmazonDriftGoogle MicrosoftVimeo 
Análisis, rendimiento e investigaciónEstas cookies, beacons y píxeles nos permiten analizar las actividades en los Servicios.  Se pueden usar para mejorar el funcionamiento de los Servicios.  Por ejemplo, estas cookies reconocen y cuentan el número de visitantes y ven cómo se mueven por los Servicios.  Las cookies analíticas también nos ayudan a medir el rendimiento de nuestras campañas publicitarias a fin de mejorarlas y optimizar el contenido de los Servicios para quienes interactúan con nuestra publicidad.GoogleLinkedInMetaMicrosoft
Redes socialesEstas cookies se usan para permitirle compartir páginas y contenidos que le parezcan interesantes en nuestros Servicios a través de redes sociales de terceros y otros sitios web.  Estas cookies también pueden usarse con fines publicitarios.LinkedInMetaTwitter
PublicidadEstas cookies y píxeles se usan para ofrecer anuncios relevantes, hacer el seguimiento del rendimiento de las campañas publicitarias o hacer el seguimiento del marketing por correo electrónico. Google LinkedInMetaSorenson

                                                                                                                                                                                                                       

Cookies publicitarias

Nuestros socios publicitarios pueden instalar estas cookies, beacons y píxeles a través de nuestro sitio. Estas empresas pueden usarlas para crear un perfil de sus intereses y mostrarle anuncios relevantes en otros sitios. Aunque no directamente, almacenamos información personal, pero este proceso se basa en la identificación única de su navegador y dispositivo de internet. Si no permite el uso de estas cookies, recibirá menos publicidad personalizada.

Algunas cookies funcionan desde el momento en que visita los Servicios hasta el final de esa sesión de navegación en particular.  Estas cookies, que se denominan “cookies de sesión”, caducan y se eliminan automáticamente cuando cierra su navegador de internet.

Algunas cookies permanecerán en su dispositivo entre sesiones de navegación y no caducarán ni se eliminarán automáticamente cuando cierre su navegador de internet.  Estas cookies se denominan “cookies persistentes” y el tiempo que permanecerán en su dispositivo varía de una cookie a otra. Las cookies persistentes se usan para muchos propósitos, como almacenar sus preferencias para que estén disponibles en su próxima visita y mantener un registro más preciso de la frecuencia con la que visita los Servicios, los cambios de su uso de los Servicios con el tiempo y la efectividad de los esfuerzos publicitarios.

Administración de sus cookies

Puede cambiar la configuración de su navegador de internet para bloquear las cookies y rechazar todas o algunas.  Si elige bloquear todas las cookies (incluidas las cookies esenciales), es posible que no pueda acceder a todos o parte de los Servicios.

Para obtener más información sobre las cookies y cómo gestionarlas, visite Acerca de las cookies.

¿El sitio responde a las señales de “No rastrear”?

Actualmente no hay una respuesta acordada en la industria a una señal de No rastrear.  En este momento, nuestro Sitio no responde de manera diferente según la señal de No rastrear de un usuario.

4.  Derechos de los usuarios de Colorado, Connecticut, Virginia y Utah

Los residentes de Colorado, Connecticut, Utah y Virginia tienen ciertos derechos relacionados con sus datos.  Estos derechos se establecen en la Ley de Privacidad de Colorado (Colorado Privacy Act, “CPA”), la Ley de Privacidad de Datos de Connecticut (Connecticut Data Privacy Act, “CTDPA”), la Ley de Privacidad del Consumidor de Utah (Utah Consumer Privacy Act, “UCPA”) y la Ley de Protección de Datos del Consumidor de Virginia (Virginia Consumer Data Protection Act, “VCDPA”).  El cuadro a continuación explica estos derechos y enumera los estados cuyos residentes pueden ejercerlos.  Para ejercer cualquiera de los siguientes derechos enumerados en el cuadro a continuación, envíenos un correo electrónico según la información establecida en la sección “Contáctenos” a continuación.

Derecho del consumidorExplicaciónAplica a residentes de los siguientes estados:
Derecho a saber o accederTiene derecho a confirmar si procesamos sus datos personales y derecho a acceder a esos datos.Colorado, Connecticut, Utah y Virginia
Derecho de correcciónTiene derecho a corregir las inexactitudes de sus datos personales, teniendo en cuenta la naturaleza de los datos personales y los fines de su tratamiento.Colorado, Connecticut y Virginia
Derecho de eliminaciónTiene derecho a eliminar los datos personales proporcionados por usted u obtenidos sobre usted.Colorado, Connecticut, Utah* y Virginia *Nota: Si es residente de Utah, solo aplica a los datos personales que nos haya proporcionado directamente.
Derecho de portabilidadHasta dos veces por año calendario, tiene derecho a obtener sus datos personales en un formato portátil y, en la medida que sea posible en términos técnicos, fácilmente utilizable que le permita transmitir los datos a otra entidad sin obstáculos.Colorado, Connecticut, Utah* y Virginia *Nota: Si usted es residente en Utah, solo aplica al tratamiento hecho por medios automatizados.
Derecho de exclusión voluntaria  Tiene derecho a optar por no participar en el procesamiento de sus datos personales con los siguientes fines: Publicidad personalizada; Venta de datos personales; oElaboración de perfiles en cumplimiento de decisiones que produzcan efectos legales o igualmente significativos que le conciernen.  Para cancelar su suscripción, haga clic en la pestaña “Sus opciones de privacidad” en la esquina inferior izquierda de la página de inicio de los Servicios.Colorado, Connecticut y Virginia
Derecho de exclusión voluntariaTiene derecho a rechazar la venta de datos personales o la publicidad personalizada. Para cancelar su suscripción, haga clic en la pestaña “Sus opciones de privacidad” en la esquina inferior izquierda de la página de inicio de los Servicios.Utah

Información confidencial

Los datos confidenciales definidos en la CTDPA, la UCPA y la VCDPA incluyen información precisa de geolocalización.  Con el fin de ofrecerle anuncios relevantes según su ubicación, recopilamos información de geolocalización para hacer geocercas.  No recopilaremos esta información de residentes de Connecticut y Virginia sin obtener antes su consentimiento.  No recopilaremos esta información de los residentes de Utah sin antes presentarles un aviso claro y una oportunidad de optar por no participar en el procesamiento.

Ejercicio de sus derechos

Si es residente de Colorado, Connecticut, Virginia o Utah y desea ejercer alguno de los derechos mencionados arriba y le es aplicable, visite nuestra página “Realizar una solicitud de datos” o “Sus opciones de privacidad”. 

De ser necesario, podemos solicitar información adicional razonablemente necesaria para validar su identidad y su solicitud. 

En determinadas circunstancias, puede presentar una solicitud en nombre de otra persona, por ejemplo, si es un agente autorizado o el padre o tutor de un menor en cuyo nombre desea ejercer sus derechos. 

Responderemos a estas solicitudes de los consumidores, si corresponde, dentro de los 45 días posteriores a la recepción de la solicitud y sin demoras indebidas.  Si necesitamos extender este periodo, le notificaremos el retraso y explicaremos las justificaciones razonablemente necesarias para nuestro retraso. 

Proporcionaremos respuestas a sus solicitudes de forma gratuita a menos que apliquen ciertas exclusiones, según el estado donde resida.  Podemos cobrar una tarifa en los siguientes estados:

En Colorado, Connecticut y Utah si hace más de una solicitud en un periodo de doce meses; y

En Connecticut y Virginia, si la solicitud es manifiestamente infundada o excesiva, o de naturaleza repetitiva.

Cómo apelar una decisión de solicitud de derechos

Si es residente de Colorado, Connecticut o Virginia y denegamos o no damos curso a su solicitud de ejercer sus derechos de privacidad del consumidor aplicables, puede apelar nuestra decisión.  Para eso, envíenos un correo electrónico a [email protected].  En la apelación por correo electrónico, especifique los derechos que solicita ejercer y la fecha en la que hizo la solicitud original. 

Le informaremos por escrito en un plazo de 45 días toda medida adoptada o no adoptada en respuesta al recurso.  También le explicaremos por escrito los motivos de nuestras decisiones sobre sus solicitudes.

5. Derechos de los usuarios de Nevada

En virtud de la legislación de Nevada, determinados consumidores de Nevada pueden oponerse a la venta de determinada información de identificación personal a cambio de una contraprestación económica a una persona para que esta persona conceda licencias o venda dicha información a otras personas.  Conforme a la ley de Nevada, no vendemos información personal identificable.

Si es residente de Nevada y nos ha comprado o alquilado bienes o servicios, puede (A) enviar una solicitud de exclusión de toda posible venta futura, o (B) solicitar cambios en su información mediante un correo electrónico enviado a la siguiente dirección [email protected].  Tomaremos medidas razonables para verificar su identidad y la autenticidad de la solicitud.

6.  Derechos de los usuarios europeos

Esta sección de nuestra Política de Privacidad es aplicable a las personas que se encuentren en la Unión Europea (European Union, “EU”), un estado miembro del Espacio Económico Europeo (European Economic Area, “EEA”), Reino Unido (United Kingdom, “UK”) o Suiza, así como a las personas cuya información personal se procese en la EU, EEA, UK o Suiza o se transfiera desde estos países.  Tiene derecho, según el Reglamento general de protección de datos de la EU y el Reglamento general de protección de datos del Reino Unido (en conjunto, el General Data Protection Regulation, “GDPR”), a la información contenida en esta sección de nuestra Política de Privacidad.

Sus derechos

Por ley, tiene el derecho a acceder, a obtener información, a ser informado, a ser olvidado (eliminado), a la rectificación, a restringir el procesamiento de su información personal o datos sobre sobre usted que poseamos.  A continuación, hay un resumen que enumera estos derechos.  Estos derechos no son absolutos y pueden aplicarse ciertas exenciones a solicitudes específicas que usted nos envíe.

Para ejercer estos derechos, contáctenos según la información que figura a continuación en la sección “Contáctenos” o consulte nuestra página “Realizar una solicitud de datos del interesado” (No venda/comparta mi información - Sorenson).  Para su protección, es posible que necesitemos verificar su identidad antes de responder a su solicitud.  Si rechazamos una solicitud, le diremos el motivo.

Solicitudes de acceso a su información personal

Tiene derecho a que le confirmemos si procesamos sus datos personales y, en caso afirmativo, a que le facilitemos la información contenida en la presente Política.  También tiene derecho a solicitarnos copias de su información personal.  Al hacer una solicitud, proporcione una descripción precisa de la información personal a la que desea acceder. Cuando las solicitudes sean repetitivas o manifiestamente infundadas o excesivas, podremos cobrar una tarifa razonable basada en los costos administrativos.

Solicitudes de corrección de su información personal

Tiene derecho a pedirnos que corrijamos la información que considere inexacta.  También tiene derecho a pedirnos que completemos la información que considere incompleta.

Solicitudes de eliminación de su información personal

Tiene derecho a solicitarnos que borremos su información personal cuando:

  • Ya no la necesitemos para los fines para los que lo recopilamos;
  • La hayamos usado sin base legal válida;
  • Estemos obligados a borrarla para cumplir con una obligación legal a la que estamos sujetos;
  • Necesitemos su consentimiento para usar la información y usted retire el consentimiento; o
  • Usted se oponga a que procesemos su información personal cuando nuestra base legal para hacerlo sean nuestros intereses legítimos y no haya motivos legítimos primordiales para el procesamiento.

Sin embargo, este derecho no es absoluto.  Incluso si hace una solicitud de eliminación, es posible que necesitemos conservar cierta información para fines legales o administrativos, como mantenimiento de registros, mantenimiento de requisitos de exclusión voluntaria, defensa o presentación de reclamos legales, o detección de actividades fraudulentas.  Conservaremos la información de acuerdo con el apartado “Cuánto tiempo se conserva su información personal” de conformidad con la cláusula 8 a continuación.

Si ejerce un derecho válido a la eliminación de su información personal, tenga en cuenta que la eliminación por parte de terceros a los que se haya facilitado la información puede no ser inmediata y que la información eliminada puede persistir en copias de seguridad durante un periodo razonable (pero no estará disponible para terceros).

Solicitudes de restricción del uso de su información personal

Tiene derecho a pedirnos que restrinjamos el uso de sus datos personales si alguna de las siguientes situaciones se aplica a su caso:

  • Usted impugna la exactitud de la información que tenemos sobre usted, mientras verificamos su exactitud;
  • Usamos sus datos ilegalmente, pero usted nos pide que restrinjamos su uso en lugar de borrarlos;
  • Ya no necesitamos la información para el propósito para el cual la recopilamos, pero usted la necesita para abordar un reclamo legal; o
  • Usted se ha opuesto a que usemos su información, mientras verificamos si nuestros motivos legítimos anulan su derecho a oponerse.

El derecho a transferir su información personal a otro proveedor de servicios

Tiene derecho a solicitar que transfiramos la información personal que nos proporcionó de una organización a otra, o que se la entreguemos (es decir, portabilidad de datos).  Esto se aplica a la información personal que procesamos para cumplir un contrato con usted y a la información personal que procesamos en función de su consentimiento.

El derecho a retirar el consentimiento 

Si obtenemos su consentimiento por escrito para recopilar y procesar su información personal, puede retirar ese consentimiento más tarde en lo que respecta a todo procesamiento subsiguiente de dicha información.

El derecho a presentar un reclamo ante una autoridad de control 

Si cree que se han violado sus derechos según el GDPR, el GDPR le otorga el derecho de presentar un reclamo ante su autoridad de control. Aquí puede consultar la lista de autoridades de control: Autoridades de Protección de Datos (Data Protection Authorities, APD) del EEA y de la EU; Comisario Federal de Protección de Datos e Información (Federal Data Protection and Information Commissioner, FDPIC) de Suiza; Oficina del Comisario de Información (Information Commissioner’s Office ICO) del UK.

Derechos relacionados con la toma de decisiones automatizada 

En la medida en que tomemos decisiones basadas solo en el tratamiento automatizado, incluida la elaboración de perfiles, que produzcan efectos jurídicos sobre usted o que le afecten de forma significativa, tiene derecho a no ser objeto de dichas decisiones.

Derecho a oponerse al procesamiento

Tiene derecho a oponerse al tratamiento de su información personal basado en intereses legítimos o en su consentimiento (y no cuando el motivo de su uso sea cumplir una obligación debido a que usted está bajo contrato con nosotros).  Si presenta dicha objeción, dejaremos de procesar la información personal a menos que podamos demostrar motivos legítimos imperiosos para el procesamiento que prevalezcan sobre sus intereses, derechos y libertades, o podamos demostrar que el procesamiento es para el establecimiento, el ejercicio o la defensa de reclamos legales.  Para oponerse al procesamiento de su información personal, comuníquese según la información en la sección “Contáctenos” a continuación. 

Bases legales para el procesamiento de su información personal

Sorenson recopila su información personal para proporcionarle nuestros productos y Servicios; de lo contrario, es posible que no podamos procesar las transacciones que solicite.  Solo procesaremos su información personal cuando tengamos una base legal para hacerlo.  Si se encuentra en un país de la EU, el EEA, el UK o Suiza, tiene derecho a una explicación de las bases legales en las que nos basamos para procesar su información personal.  La base legal para recopilar y usar la información personal descrita arriba dependerá de la información personal en cuestión y del contexto específico en el que la recopilemos, el cual se analiza a continuación.

  • Consentimiento.  Podemos procesar su información personal de acuerdo con su consentimiento, por ejemplo, cuando adquiere un servicio o nos pide que le enviemos determinados tipos de comunicaciones de mercadeo.  Tiene derecho a retirar su consentimiento en cualquier momento sin que ello afecte a la licitud del tratamiento basada en el consentimiento anterior a su retirada.
  • Consentimiento de niños. No procesamos a sabiendas los datos de residentes en la EU, el EEA, el UK o Suiza que sean menores de 16 años sin el consentimiento paterno verificado.
  • Nuestros intereses legítimos.  Podemos procesar su información personal si es necesario para nuestros intereses legítimos relacionados con nuestros fines comerciales derivados de su relación con nosotros y sus derechos como persona no prevalecen sobre esos intereses legítimos.  Por ejemplo, nuestros intereses legítimos incluyen, entre otros, cuando procesamos su información personal para ejecutar actividades de prevención del fraude y actividades para aumentar la seguridad de la red y de la información, identificar tendencias de uso, determinar la eficacia de las campañas promocionales, ampliar nuestras actividades comerciales y mejorar nuestros servicios y el contenido y la funcionalidad de nuestros Servicios.  Nuestros intereses legítimos también incluyen proporcionarle los productos y servicios que solicite, vea, contrate o compre y comunicarnos con usted en relación con su cuenta o transacciones con nosotros.
  • Para ejecutar un contrato.  Podemos procesar su información personal para administrar y cumplir obligaciones contractuales con usted.  También recopilaremos y procesaremos su información personal según sea necesario para la ejecución de un contrato en el que usted sea parte.
  • Para poder cumplir con una obligación legal.  Podemos procesar su información personal para cumplir con las obligaciones legales a las que estamos sujetos.  Esto puede incluir todo requisito de presentar cuentas auditadas, toda obligación legal de compartir información con los organismos encargados de hacer cumplir la ley, las autoridades públicas o gubernamentales, y cumplir con un proceso legal.
  • Necesario para el ejercicio o la defensa de reclamos legales.  Si usted presenta un reclamo contra nosotros o nosotros presentamos un reclamo contra usted, podremos procesar sus datos personales relacionados con dicho reclamo.

Según la situación, podemos ser el controlador o el procesador de la información personal recopilada de residentes de la EU, el EEA, el UK o Suiza.  Si tiene alguna pregunta o necesita más información sobre la base jurídica en virtud de la cual recogemos y usamos su información personal para cualquier actividad de procesamiento específica, comuníquese por la sección “Contáctenos” que aparece a continuación.

Transferencias transfronterizas de información personal

Nuestros Servicios se operan en los Estados Unidos.  La información personal sobre usted facilitada mientras esté en la EU, un estado miembro del EEA, el UK o Suiza puede transferirse a los Estados Unidos.   Entidades de todo el mundo pueden recibir sus datos personales o acceder a ellos, incluidas, entre otras, las afiliadas de Sorenson, para hacer actividades de procesamiento como las descritas en nuestra Política de Privacidad en relación con su uso de nuestros productos y servicios. Sorenson cumple los reglamentos de privacidad sobre la transferencia de Datos Personales (Personal Data, DP) entre países para ayudar a garantizar la protección de nuestros datos. Es posible que las leyes de los Estados Unidos no sean tan protectoras como el GDPR o las leyes de otras jurisdicciones donde usted se encuentre.  Si transferimos información personal desde la EU, el EEA, el UK, Suiza, u otro país con obligaciones de transferencia transfronteriza, proporcionaremos una salvaguarda apropiada, como el uso de las Cláusulas Contractuales Tipo (Standard Contractual Clauses, SCC) o la Decisión de Adecuación.

Para obtener una copia de las salvaguardas, comuníquese según la información facilitada en la sección“Contáctenos” que figura a continuación.

7. Publicidad y elección de mercadeo

Respetamos sus derechos sobre cómo se usa y comparte su información personal.  Si en algún momento desea cancelar su suscripción para no recibir más correos electrónicos, envíe un correo electrónico a [email protected] o siga las instrucciones que se indican a continuación y lo eliminaremos de inmediato de la correspondencia comercial.  Nota: Es posible que aún debamos comunicarnos con usted por otros asuntos.

Si no desea seguir recibiendo nuestros correos electrónicos publicitarios, puede darse de baja con el mecanismo incluido en cada uno de esos correos electrónicos o mensajes de texto (SMS). De lo contrario, puede darse de baja con un clic en el enlace para darse de baja que aparece en el pie de página de los correos electrónicos publicitarios que reciba de Sorenson.

Al facilitarnos su número de teléfono móvil y darnos su consentimiento para recibir mensajes de texto, usted acepta recibir mensajes nuestros, que incluyen, entre otros, mensajes de texto enviados a través de un sistema automático de marcación telefónica. No se requiere el consentimiento para recibir mensajes de texto publicitarios como condición para trabajar con nosotros. Si no desea recibir mensajes de texto publicitarios, no nos brinde su consentimiento o siga las instrucciones en cualquier mensaje que reciba de nosotros para darse de baja o cancelar la suscripción.

8. Publicidades

Según la información relacionada con su uso de nuestros sitios, podemos usar empresas de publicidad de terceros para publicar anuncios sobre nuestros servicios cuando accede y usa otros sitios web. Estas empresas pueden colocar o reconocer una cookie única en su navegador (incluso mediante el uso de beacons y píxeles). Al usar los sitios afiliados a Sorenson o CaptionCall, acepta el uso de cookies u otras tecnologías de seguimiento para ofrecerle publicidad personalizada. Los datos recopilados pueden compartirse con proveedores externos para fines publicitarios y de vinculación entre dispositivos. Si desea obtener más información sobre la vinculación entre dispositivos, visite la página de Google Vinculación multidispositivo para anunciantes - Ayuda para políticas de anuncios (google.com) o haga clic en la pestaña emergente “Sus opciones de privacidad” en la esquina inferior izquierda de cualquier página web de Sorenson.com.

9.  Cuánto tiempo conservamos su información personal (política de conservación o retención de datos)

Conservaremos su información personal hasta que ya no sea necesaria para cumplir la finalidad para la que fue entregada.  Podemos conservar su información personal durante periodos más largos para fines específicos en la medida que estemos obligados a hacerlo de conformidad con las leyes y los reglamentos aplicables, para su protección, la de otras personas y la nuestra contra el fraude, el abuso y el acceso no autorizado, según sea necesario para proteger nuestros derechos legales o para ciertos requisitos comerciales.

Eliminaremos su información personal cuando ya no sea necesaria para los fines para los que fue recopilada, o cuando usted lo solicite, con las excepciones contempladas en esta Declaración o en virtud de toda ley, contrato o reglamento aplicable.

Si usa nuestra aplicación móvil, puede enviar una solicitud a [email protected]@sorenson.com o cerrar su cuenta a través de la aplicación para eliminar su cuenta. Si elimina su cuenta desde la aplicación, eliminaremos los datos personales adjuntos sujetos a requisitos legales y contractuales.

10.   Nuestro compromiso con la seguridad de los datos

La seguridad de su información personal es importante para nosotros.  Adoptamos diversas medidas organizativas, administrativas y técnicas razonables para proteger sus datos personales contra el acceso, la divulgación, la alteración o la destrucción no autorizados.  Si la ley así lo exigiera, le notificaremos a usted o a la autoridad de control pertinente en caso de vulneración de los datos.

Sin embargo, no podemos garantizar ni garantizamos una seguridad total, ya que eso no existe en internet.

11. Dónde se guarda su información personal

Procesamos información personal en nuestros servidores en los Estados Unidos de América y podemos hacerlo en otros países.  Si usa nuestros Servicios o nos proporciona información desde fuera de los Estados Unidos, acepta expresamente la transferencia de sus datos a los Estados Unidos, el procesamiento de sus datos en los Estados Unidos y el almacenamiento de sus datos en los Estados Unidos.

12.  Enlaces de terceros

Los Servicios de Sorenson pueden contener enlaces a sitios web de terceros.  Cuando proporcionamos enlaces, lo hacemos solo por comodidad y no somos responsables por ningún contenido de ningún sitio web de terceros ni por ningún enlace incluido en esos sitios web.   El hecho de que ofrezcamos un enlace a otro sitio web o a servicios de terceros no significa que apoyemos dicho sitio web ni sus servicios, contenidos o prácticas comerciales. Es importante tener en cuenta que esta Declaración solo se aplica a los Servicios de Sorenson y no a sitios Web, productos o servicios de terceros.  No somos responsables ni asumimos responsabilidad alguna por la información personal recopilada, almacenada o usada por terceros como resultado de su visita a sitios web de terceros.  También le recomendamos que lea con atención el aviso de privacidad de todo sitio web de terceros que decida visitar.

13.  Privacidad de menores

Recopilación de información de menores.  Proteger la privacidad de los más jóvenes es especialmente importante.  Algunos de nuestros Servicios están diseñados para niños menores de 13 años, pero tenga en cuenta que el Sitio no está diseñado para niños menores de 13 años.  No recopilamos ni procesamos intencionalmente información personal de ninguna persona menor de 13 años sin obtener primero el permiso verificado de los padres o tutores legales de ese menor.  Esta Política, junto con todo formulario adicional de consentimiento de los padres entregado como parte de la prestación de los Servicios a menores, describe nuestras prácticas de privacidad, incluida la forma en la que recopilamos y procesamos la información de su menor. 

Obtener su consentimiento. Antes de que su menor use nuestros Servicios, obtendremos su consentimiento afirmativo y verificable.  Obtendremos su consentimiento a través de (1) su consentimiento firmado o formulario de solicitud (según corresponda) o (2) proporcionándole esta Política, preguntándole si acepta estas prácticas y pidiéndole que verifique su identidad mediante un documento de identidad válido emitido por el gobierno.

Información que recopilamos sobre niños. Cuando solicita nuestros Servicios en nombre de su menor y da su consentimiento para el procesamiento de su información personal, recopilaremos la información que se enumera en esta Política sobre su menor.  También podemos recopilar cierta información suya (el padre o tutor), según lo exige la ley o los reglamentos y para fines administrativos y de facturación. 

Cómo usamos y compartimos información sobre los menores.  Después de recibir su permiso para brindar Servicios a su menor, recopilaremos, almacenaremos y divulgaremos la información personal necesaria para brindar esos Servicios a su menor.  Podemos compartir información sobre su menor y el uso que haga de los Servicios con terceros para fines administrativos y de facturación y de otro modo, según lo requiera o permita la ley o los reglamentos.  Podemos compartir información sobre su menor con agencias gubernamentales y entidades privadas responsables de administrar o supervisar el Fondo del Servicio de Retransmisión de Telecomunicaciones (“TRS”) y verificar la elegibilidad para los servicios de Sorenson.  Por ejemplo, Sorenson puede enviar su información y la de su hijo a la Base de Datos de Registro de Usuarios del TRS, una base de datos administrada por un contratista gubernamental, según lo exigen los reglamentos de la Comisión Federal de Comunicaciones (Federal Communications Commission, “FCC”).  Además, enviaremos información sobre su uso del TRS y el de su menor al Administrador del Fondo del TRS o a la FCC para fines de facturación.

Sorenson también puede compartir el nombre, la imagen (si su menor sube una imagen) y los números de videoteléfono de su menor con otros usuarios de Sorenson en la lista de contactos de su menor.  Sorenson también puede compartir información sobre la ubicación de su menor con los servicios de emergencia si su menor llama al 911 desde un dispositivo móvil habilitado con los Servicios.

Sus opciones sobre la información de su menor.  Usted tiene control sobre la recopilación, el uso y la divulgación continua de la información personal de su menor.  También puede solicitar la eliminación de la información personal de su menor en cualquier momento.  Usted tiene derecho a dar su consentimiento para que Sorenson recopile y use la información personal de su menor y, al mismo tiempo, puede denegar su consentimiento para la divulgación de dicha información personal a terceros. Puede revisar, eliminar o prohibir la recopilación adicional de información de su menor en cualquier momento.  Si tiene más preguntas o solicitudes relacionadas con la recopilación de información de menores en línea de Sorenson, envíe un correo electrónico a [email protected].

14.  Cambios en la Política

Esta Declaración puede cambiar de tanto en tanto.  Si necesitamos cambiar esta Declaración en algún momento en el futuro, publicaremos todo cambio en esta página.  Si hacemos un cambio significativo o material en esta Declaración, se lo notificaremos por correo electrónico si nos proporcionó uno. Debe verificar estos términos cuando use el Sitio.  El uso continuo del Sitio implica la aceptación de la versión más reciente de esta Declaración.

15.  Contáctenos

Si tiene alguna pregunta sobre esta Política de Privacidad, envíe un correo electrónico a [email protected] o escriba por correo a Sorenson Communications, Attn: Departmento Legal, 4192 S. Riverboat Road, Taylorsville, UT 84123.

FCC Disclaimer

If you choose Sorenson Communications, LLC (“Sorenson”) as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling 866-756-6729 or by visiting www.svrs.com/moving.

Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet- based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: www.sorensonvrs.com/disclaimer. For information on toll-free numbering, please visit www.sorensonvrs.com/tollfree.

The English language version of this Disclaimer shall be controlling in all respects, notwithstanding any translation of this Disclaimer made for any purpose whatsoever. If any translation of this Disclaimer conflicts with the English version or contains terms in addition to or different from the English version, the English version shall prevail.

This Disclaimer was last updated and is effective as of August 24, 2018.

Download the FCC Disclaimer »

911 Legal Disclaimer

SPECIAL DISCLAIMER FOR INTERPRETING SERVICES INVOLVING CALLS TO EMERGENCY SERVICE PROVIDERS (911/E911), OR LEGAL, MEDICAL OR MENTAL HEALTH ISSUES

IMPORTANT: Please read the following disclaimer of Sorenson Communications, LLC (“Sorenson”) before using Sorenson telecommunications relay services, including but not limited to Video Relay Service (“VRS”), or other IP-based relay services (collectively, “IP-based Relay Services”), or any video remote or in-person interpreting services obtained incidental to or in conjunction with Sorenson’s provision of IP-based Relay Services. Any such use, including by “dialing around” your default VRS provider, is governed by the following disclaimer (this “Disclaimer”).

ADVISORY REGARDING 10-DIGIT NUMBERS AND 911 CALLS

You may request one or more ten-digit telephone number(s) in conjunction with your use of Sorenson VRS, provided you have a medically recognized hearing or speech disability. By obtaining one or more telephone number(s) from Sorenson, you are selecting Sorenson as your “default” provider of VRS. This means that all VRS calls to and from your ten-digit telephone number(s) will be routed, by default, though Sorenson VRS.

Sorenson offers functionally equivalent local ten-digit numbers indicating the geographic location, or “area code,” where a user lives or works. If you would like to request one or more ten-digit numbers, call Sorenson at 866-756-6729 or apply online at https://sorenson.com/vrs/ntouch/.

As your default provider, Sorenson must comply with various legal requirements. Pursuant to these requirements, Sorenson will (i) obtain from you the physical location from which you will access Sorenson VRS (also known as your “Registered Location”); (ii) give you an easy way to update your Registered Location information if it changes, without cost or additional equipment; and (iii) route all emergency 911 calls placed by you via Sorenson VRS to the appropriate emergency personnel and transmit the call-back number and other required information to the emergency response center. You also have the following rights: (i) you may obtain a local ten-digit telephone number from, and register with, your provider of choice (notwithstanding any prior relationship you may have had with another provider); (ii) you may change default providers at any time and, in doing so, retain your local ten-digit telephone number by transferring (or “porting”) the number to the new default provider; and (iii) you may make calls through, and receive calls from, any provider (you are not limited to making or receiving calls through your default provider). In addition, a provider cannot condition the ongoing use or possession of equipment on your continuing to use the provider as your default provider.

If you already have a local ten-digit telephone number from a VRS or IP-based Relay provider other than Sorenson, but would like to select Sorenson as your default provider, you may port your telephone number to Sorenson. To do so, please contact Sorenson by calling 866-756-6729 or by sending an email to [email protected]. You also may port the local ten-digit number(s) assigned by Sorenson to a default provider other than Sorenson. Upon request, Sorenson will port the local ten-digit number assigned to the Videophone to the new default provider.

You can place an emergency call by dialing 911 using Sorenson VRS accessed via your computer, another device (such as a smartphone), or videophone. To ensure that your 911 call is routed to the right emergency response center and that the emergency response center knows where to send assistance, your default provider needs to know the physical address (i.e., the Registered Location) from which you are placing the call. If you have chosen Sorenson as your default provider, it is critical that you inform Sorenson of your Registered Location and immediately notify Sorenson of any subsequent changes to your Registered Location. For example, if you are planning to move to a new address where you will use Sorenson as your default provider to place VRS and/or IP-based Relay calls, you must register that new location with Sorenson. Please note that it can take several hours or, in some cases (e.g., if there is an error in your Registered Location), longer to update your Registered Location so that your 911 call will be routed to the emergency authority serving your location. You can inform Sorenson of your initial or new Registered Location by visiting www.sorensonvrs.com/moving or calling 866-756-6729 from your Sorenson videophone or software. Sorenson will confirm receipt of your Registered Location or any updates to it that you submit to Sorenson. If you move to a new address, or otherwise move your Sorenson videophone to a different physical address such as your office without having given Sorenson sufficient advance notice, any 911 call you make using Sorenson VRS may be directed to the wrong emergency authority or may transmit the wrong address.

For more information about ten-digit telephone number(s) for VRS, see the FCC’s Consumer Guide , Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based TRS, and an ASL video, Numbering and E911 Requirements for VRS and IP Relay Video In American Sign Language (ASL).

Unless otherwise noted, this Disclaimer assumes that you have chosen Sorenson as your default provider of VRS for any telephone number(s) assigned to you by Sorenson, or that you are using a videophone or other device in conjunction with Sorenson VRS. FCC regulations prohibit Sorenson from completing non-emergency VRS calls for you if you have not registered with a default provider.

CALLS TO EMERGENCY SERVICE PROVIDERS (911/E911)

WAIVER OF LIABILITY FOR 911 CALLS. Sorenson recommends that you maintain an alternative means of making an emergency call to 911 (for example, through a traditional text telephone (“TTY”) or, if a TTY is not available, a standard telephone) in the event that you are unable to use Sorenson’s IP-based Relay Services or your relay service equipment for any reason (for example, for one of the reasons discussed below). If you use Sorenson’s IP-based Relay Services to make a 911 call, Sorenson is not liable for any claim, damage or loss arising from your use of its IP-based Relay Services to facilitate that call. Specifically, Sorenson is not liable in tort, contract, or otherwise for any personal injury, property damage, death, or other harm arising out of or related to use of its IP-based Relay Services to make a 911 call, or the provision of any IP-based, video remote, or in-person interpreting services incidental to or in conjunction with such a call, including but not limited to an act or omission involving (1) the development, design, installation, operation, maintenance, performance, or provision of any equipment, software, or facility that permits you to use Sorenson’s IP-based Relay Services, or any IP-based, video remote, or in-person interpreting services provided in connection with a 911 call or the provision of emergency services; (2) misinterpretation, mistakes, interruptions, delays, transmission errors, network outages, failures, defects, technical difficulties, acts of God, or other occurrences, regardless of the source of the occurrence, that may arise in the course of transmitting or handling 911 calls or providing emergency services; or (3) release to a public safety answering point, designated statewide default answering point, appropriate local emergency authority, emergency medical service provider or emergency dispatch provider, public safety, fire service or law enforcement official, or hospital emergency or trauma care facility of user information related to 911 calls or the provision of emergency services. In addition, Sorenson is not liable for any damages arising from your failure to provide Sorenson an accurate, up-to-date Registered Location. For information about how to update your Registered Location, please refer to the Advisory section above.

Furthermore, consistent with Federal law, Sorenson in its role as an emergency communications service provider, shall have immunity or other protection from liability in a State of a scope and extent that is not less than the scope and extent of immunity or other protection from liability accorded any local exchange company under Federal and applicable State law (whether through statute, judicial decision, tariffs filed by such local exchange company, or otherwise).

NOTICE OF LIMITATIONS FOR 911 CALLS

Even though you have selected Sorenson as your default provider, you may make and receive IP- based Relay Services calls, including 911 calls, using any provider. If, however, you have chosen Sorenson as your default provider but place a 911 call through an IP-based relay provider other than Sorenson, Sorenson will have no control over the way the other provider will handle, process, or route the call. Sorenson thus cannot ensure that the other provider will handle the call in accordance with the FCC’s emergency calling rules, or that the call and your location will be automatically routed to the appropriate emergency personnel.

If you use Sorenson’s IP-based Relay Services to place a 911 call, you should be aware that any such use is subject to significant limitations and risks, including but not limited to the following:

First, Sorenson may not automatically be able to obtain your location information or route your call to the appropriate emergency personnel if (i) you use Sorenson’s IP-based Relay Services to place a 911 call, and you have not provided Sorenson an up-to-date Registered Location; (ii) you have not chosen Sorenson as your default provider; or (iii) your Registered Location is not served by the Wireline E911 network or is not available to Sorenson. Furthermore, in these circumstances, if you are incapacitated or otherwise unable or unwilling to give the Sorenson interpreter your address, Sorenson may not be able to obtain your location information and give it to appropriate emergency personnel, although Sorenson will use its best efforts to do so.

Second, even if you have provided Sorenson an up-to-date Registered Location, it can take several hours or, in some cases (e.g., if there is an error in your Registered Location), longer to update your Registered Location so that your 911 call will be routed to the emergency authority serving your location. If you place a 911 call from an address before activation of 911 service for that address, Sorenson may not automatically be able to obtain your location information and/or route your call to the appropriate emergency personnel.

Third, you may not be able to place a 911 call if your videophone or other equipment and/or software provided to or used by you fails to function.

Fourth, you may not be able to use Sorenson’s IP-based Relay Services to place a 911 call if an act beyond our control (including an act of God) has occurred, including one or more of the following:

  • a broadband network outage or power outage has occurred, or Internet service has been degraded for another reason, including, but not limited to, congestion, interruptions, or technical problems that may affect your ability to access the Internet;
  • your broadband or internet service has been canceled, suspended or terminated for any reason (including for failure to pay); or
  • your use of relay service equipment, including Sorenson videophones and/or software, has been terminated, suspended, restricted, canceled, or disabled.

Fifth, 911/E911 is available only for calls placed from a location within the United States or one of its territories or possessions.

Sixth, if you use a Sorenson videophone and/or Sorenson software to place a 911 call through an IP-based Relay Service provider other than Sorenson, Sorenson will have no control over the way the other provider will handle, process, or route the call. Sorenson thus cannot ensure that the other provider will handle the call in accordance with the FCC’s emergency calling rules or that the call and your location will be automatically routed to the appropriate emergency personnel.

Sorenson will not be liable for any cost or damage arising either directly or indirectly from (i) your failure to accept the limitations expressed in this Disclaimer, including your use or misuse of Sorenson’s IP-based Relay Services, (ii) the porting of the telephone number(s) assigned to you to a default provider other than Sorenson, or

(iii) Sorenson’s termination, suspension, restriction, or cancellation of your use of its IP-based Relay Services, and/or Sorenson’s retrieval or disabling of its videophone and/or software. In no event shall Sorenson, its employees, shareholders, officers, or directors, be liable for punitive, reliance, or special damages, or for indirect or consequential damages, including but not limited to lost profits or revenue or increased costs of operation.

These limitations apply even if the damages are foreseeable or we are told they are possible, and these limitations apply to any negligence claim that does not involve willful misconduct or intentional misconduct no matter how that claim is styled or on what legal grounds (such as contract, tort, statute, misrepresentation) it is based.

Sorenson will be liable for no more than the amount of actual direct damages to the person or property.

Except as expressly provided in this Disclaimer, and then only to the extent provided, Sorenson makes no warranties or representations of any kind regarding its IP-based Relay Services.

SORENSON DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Sorenson

disclaims any and all warranties of quiet enjoyment, performance, and non-infringement. Sorenson also makes no warranty that its IP-based Relay Services will be error free or provide uninterrupted service or functionality.

Sorenson shall not be liable for any consequential or incidental damages. Sorenson does not authorize anyone, including, but not limited to, Sorenson’s employees, independent contractors, agents or representatives, to make a warranty of any kind on Sorenson’s behalf and you should not rely on any such statement.

CALLS INVOLVING MEDICAL, MENTAL HEALTH, OR LEGAL ISSUES

When a Sorenson interpreter is interpreting an IP-based Relay Service call, he or she is doing so pursuant to federal law. Specifically, Sorenson’s provision of telecommunications relay services is governed by section 225 of the Communications Act of 1934, as amended, and applicable rules and orders adopted by the Federal Communications Commission. Accordingly, Sorenson cannot and does not represent, warrant, or guarantee that Sorenson’s IP-based Relay Services will meet any requirements mandated by the laws of any state or locality. For example, the role of an in-person interpreter in a legal setting varies from state to state, and may include additional responsibilities including interceding on behalf of the court, the client, or counsel to help ensure that the parties are accurately comprehending the proceeding; attesting to their ability to accurately interpret the legal proceeding; being placed under oath; and being obligated to evaluate an assignment to determine if they are qualified and to refuse the assignment if they feel they are not appropriately qualified to interpret. Sorenson’s IP- based Relay Service interpreters are not subject to such requirements. Moreover, federal law generally prohibits Sorenson IP-based Relay Service interpreters from revealing the content or existence of a telecommunications relay service call, even when doing so would be inconsistent with state or local laws. As a result, a Sorenson IP- based Relay Service interpreter may not be required pursuant to state or local law to testify in court about a relayed conversation.

Consistent with the rules of the Federal Communications Commission, Sorenson employs only qualified interpreters who are capable of interpreting effectively, accurately, and impartially, both receptively and expressively, using any necessary specialized vocabulary. Sorenson, however, cannot and does not represent, warrant, or guarantee that its relay interpreters meet the various interpreting requirements mandated by the laws of any states, or that its interpreters are trained, authorized, or certified to provide IP-based Relay Services pertaining to any particular area of expertise, including medical, mental health, or legal.

EFFECT OF END USER LICENSE AGREEMENT TERMS, CONDITIONS & ACCEPTABLE USE POLICIES

If a Sorenson videophone and/or software has been assigned to you, your use of that videophone and/or software shall be governed by Sorenson’s applicable END USER LICENSE AGREEMENT TERMS, CONDITIONS & ACCEPTABLE USE POLICIES located at http://www.sorensonvrs.com/eula. In the event of any conflict between the terms and conditions of this Disclaimer and the Service and Product Agreement(s), the Service and Product Agreement(s) shall govern and control.

GOVERNING LAW

This Disclaimer will be governed by the laws of the State of Utah, U.S.A., without regard to its choice of law rules. This governing law provision applies no matter where you reside, or where you use the Sorenson IP-based Relay Services. All actions arising from or pertaining to this Disclaimer and all disputes between the parties shall be initiated, maintained, and resolved in Salt Lake City, in the State of Utah.

CHANGES TO THIS DISCLAIMER

Sorenson will update this Disclaimer if our practices change or if the law requires changes to it. You should review this document regularly for changes, and can easily see if changes have been made by checking the effective date below. The Disclaimer is available for viewing at http://sorenson.com/legal. If you do not agree to the terms of this Disclaimer or any other Sorenson Policy, Disclaimer, or Agreement, you should stop using all Sorenson IP-based Relay Services and products immediately. Your continued use following the posting of any changes to this Disclaimer means you agree to be bound by the terms of this Disclaimer.

This Disclaimer was last updated and is effective as of August 24, 2018.

Download 911 Legal disclaimer »

Sorenson End User License Agreement

This End User License Agreement (“Agreement”) is entered into as of _________________________ by and between________________________________ (“Customer”) and Sorenson
Communications, LLC, (“Sorenson”), a Utah limited liability company having its principal place of business at 4192 S. Riverboat Road, Salt Lake City, Utah 84123.

WHEREAS, Sorenson offers Video Relay Service (VRS), a telecommunication relay service that allows people with hearing or speech disabilities who use sign language to communicate with voice telephone users; and

WHEREAS, Sorenson will make available to Customer at no cost Hardware and Software that may be used to place deaf-to-hearing VRS calls, to receive hearing-to-deaf VRS calls, and to make and receive non-VRS point-to-point calls; and

WHEREAS, Sorenson will receive compensation from the Telecommunications Relay Service Fund only when Customer uses one of Sorenson’s video interpreters to facilitate a VRS call; and

WHEREAS, Customer desires to obtain from Sorenson VRS and the necessary Hardware or Software to enable its employees, contractors, or other representatives who have hearing or speech disabilities to communicate over the telephone;

NOW THEREFORE, the parties agree as follows:

1. Definitions

In this Agreement, the following words shall have the following meanings:

  1. Agreement” means this End User License Agreement.
  2. “Customer” means the Customer to whom the Hardware or Software has been licensed and any person who Customer permits to use Sorenson’s Video Relay Service.
  3. “Dispute” means any dispute between the Parties and any dispute relating to use of the Hardware, Software, Sorenson’s services, or any other product or service provided by Sorenson. It includes but is not limited to (1) any and all claims, suits, or other controversies arising out of this Agreement or in any way related to the relationship between the Parties; (2) any and all claims, suits, or other controversies brought by Customer or by any user of the Hardware or Software or services provided under this Agreement (including suits against our employees, officers, agents, affiliates, or other representatives) (3) any and all claims, suits, or other controversies that Sorenson brings against Customer; (4) claims, suits, or other controversies that arise in contract, tort, statute, fraud, or misrepresentation, advertising claims, and claims involving any other legal theory; and (5) claims, suits, or other controversies that arose after this Agreement is terminated.
  4. “Hardware” means any Sorenson videophone, including but not limited to the Sorenson ntouch(R) VP, Sorenson VP-100(R) Sorenson VP-200(R), or Sorenson Lumina(R) videophone and related services provided to Customer by Sorenson, including all its software, features, and functions, as well as any other Sorenson- provided device, such as a router or monitor, that connects to the Hardware within Customer’s premises.
  5. “TRS Fund” means the Telecommunications Relay Service Fund.
  6. “Operating Device” means an electronic device, including but not limited to a computer, electronic tablet (e.g., iPad or similar device), mobile phone, or any other similar electronic device owned by Customer, or which Customer is authorized to use on an ongoing basis, and on which the Software is installed and used.
  7. “Party” or “Parties” means Customer and Sorenson.
  8. “Personally Identifiable Information” means any information that can be used to identify or contact Customer or any user of Sorenson’s VRS.
  9. “Point-to-point call” means a non-VRS call in which the Hardware or Software connects to another video end-point to allow users to communicate directly without the assistance of an interpreter.
  10. “Registered Location” means the most recent address that Customer has provided to Sorenson using the methods identified in this Agreement to identify the physical location where Customer uses the Hardware or Software. If Customer provides updated physical location information to Sorenson, the new information does not become Customer’s Registered Location until Sorenson processes the update and notifies Customer that the Registered Location has been changed.
  11. “Software” means the ntouch(R) Software and all explanatory documentation, source code, object code, interfaces, content, fonts, upgrades, modifications, Software Updates, additions, and any data that came with the Software, is provided in association with the Software, or is later released as part of a Software Update.
  12. “Sorenson,” means Sorenson Communications, LLC, and its employees, agents, independent contractors, and affiliated entities authorized to license the Hardware or the Software to you under this Agreement.
  13. “TTY” means traditional text telephone.
  14. “Update” means an update to the Hardware or Software, such as programming repairs, patches, enhanced functions, new or modified plug-ins, and new versions.
  15. “User” means any person who uses the Hardware or Software provided to Customer.
  16. “Video Interpreter” or “VI” means a person who transliterates or interprets conversation between two or more users of VRS.
  17. “Video Relay Service” or “VRS” means a telecommunications relay service that allows people with hearing or speech disabilities who use sign language to communicate with voice telephone users through video equipment using a Video Interpreter. The video link allows the VI to view and interpret the person’s signed conversation and relay the conversation back and forth with a voice caller.
  18. “VRI” means a video remote interpreting service provided by Sorenson or another provider via a video connection, in which an interpreter functions as a replacement for an on-site interpreter and who is not physically present to interpret for two persons who are together at the same location.

2. Conditions of Use

  1. No Unlawful or Wrongful Use: Customer agrees to do the following and to use reasonable efforts to ensure that its employees, contractors, other representatives, and any other videophone users do the following:
    1. Comply with all applicable laws with respect to the Hardware and Software and the use of the Hardware and Software or VRS;
    2. Not engage or participate in communications or conduct of an abusive, pornographic, lewd, obscene, harassing, fraudulent, or unlawful nature while using the Hardware or Software or VRS;
    3. Not record, forward, post on the Internet, or transmit the voice, image, and/or likeness of any Sorenson employee in any way for any purpose, or to store, retrieve, use, or facilitate the use of, the voice, image, and/or likeness of the Sorenson employee in any way other than as necessary to permit the provision of VRS or SignMail(R) service;
    4. Not use the Hardware or Software in a way that interferes with Sorenson’s ability to provide VRS or point-to-point communications capability to Customer or other users and not use the Hardware or Software in a way that impinges on any other user or his or her enjoyment or use of the Hardware or Software or any of Sorenson’s services;
    5. Not use Sorenson’s VRS for any purpose that would result in false claims for TRS Fund compensation;
    6. Not use Sorenson’s VRS for any purpose that would result in use of VRS by persons who do not need the service in order to communicate in a functionally equivalent manner to a hearing person using a voice telephone;
    7. Not use the Hardware or Software for a VRS call in which the user is not actively participating in the call;
    8. Not use the Hardware, Software, Sorenson’s VRS, or any of Sorenson’s systems or servers to infringe on any intellectual property rights, or other proprietary rights, including, but not limited to, trademark, copyright, patent, and trade-secret rights; and
    9. Not violate or breach in any way the security of Sorenson’s website, Sorenson’s networks, or any computer or device owned by Sorenson. Without limiting the foregoing, the following types of computer intrusions are prohibited: disseminating or planting viruses; causing a denial of service attack which interferes with access by authorized users; retrieving personal or proprietary information without authorization; or causing the transmission of any other program, information, code, or command that may damage the integrity or availability of data, a program, a system, or information. Any such intrusions may result in criminal or civil liability.
  1. Suspension or Termination: Sorenson has the right, in its sole discretion, to (1) discontinue or suspend, without advance notice, your use of the Hardware or Software or VRS for any reason or no reason, including if it becomes aware that Customer has breached the Agreement; (2) investigate a potential violation of any provision of the Agreement; (3) disclose to the full extent permitted by law any suspected use of the Hardware or Software or VRS that Sorenson believes is unlawful or injurious to the rights, property, or safety of Sorenson, its employees, users, and/or members of the public; and (4) seek reimbursement and damages in the event of a violation of this Agreement. Sorenson is not required to provide Customer with advance notice before discontinuing or suspending Customer’s use of the Hardware, Software, or VRS. To the extent Sorenson notifies Customer of violations of this Agreement, Customer agrees to take reasonable measures to correct them.
  2. Competitive Provider: Customer certifies that it is not obtaining and will not use the Hardware or Software on behalf of another VRS or VRI provider, and that it is not an employee, affiliate, or agent of another VRS or VRI provider.
  3. Connectivity: Customer agrees to provide power and Internet access for the device. Customer further agrees to work with Sorenson to ensure that its firewall and network security do not interfere with connectivity.

3. Representations and Warranties

Customer represents and warrants the following:

  1. Customer understands that the cost of VRS calls is paid for by contributions from other telecommunications users to the TRS Fund. Customer will make reasonable efforts to ensure that use of Sorenson’s VRS is limited only to persons with a hearing or speech disability who need VRS to be able to communicate effectively with a hearing person via telephone.
  2. Customer will provide Sorenson with truthful and accurate information regarding (i) the name and physical address of the organization, business, or agency where the enterprise or public videophone is located; (ii) the name of the individual associated with the organization, business, or agency who is responsible for the videophone; and (iii) the specific type of location where the videophone will be placed within the organization.
  3. Customer will specify whether the videophone will be: (i) in a private or restricted location (including shared offices, conference rooms, hospital rooms, or other locations where access is restricted) for the use of the organization’s deaf employees or other deaf individuals (an “enterprise videophone”); (ii) maintained by a business, organization, government agency, or other entity, and made available for use by the public in a public space, such as a public area of a business, school, hospital, library, airport, or government building (a “public videophone”); or (iii) assigned to a hearing employee or other representative of the organization who knows ASL (“a hearing videophone”).
  4. Customer certifies that the videophones will not be used other than in the manner specified by the Customer at the time of installation/activation. Customer agrees that it will immediately notify Sorenson if any of the information required by this section changes, including but not limited to, the identity of the individual responsible for the videophones.
  5. Customer will provide all information and sign any and all agreements, certifications, and consents required by the FCC to be eligible to receive VRS.

4. Videophone Types

  1. Enterprise Videophones: Customer agrees that videophones designated as enterprise videophones will be maintained by a business, organization, government agency, or other entity and designated for use by Customer’s employees or other individuals in private or restricted areas. Customer agrees to make the device available only in a private or restricted location, such as shared offices, conference rooms, hospital rooms, or other locations where access is restricted. Customer agrees not to change the location of the device without notifying Sorenson and obtaining its consent.
  2. Public Videophones: Customer agrees that videophones designated as public videophones will be maintained by a business, organization, government agency, or other entity, and made available for use by the public in a public space, such as a public area of a business, school, hospital, library, airport, or government building. Customer agrees to keep the device in a public space as required by federal law, and will not change the location of the device without notifying Sorenson and obtaining its consent.
  3. Hearing Videphones: Customer agrees that videophones designated as hearing videophones may not be used to place Video Relay Service calls and may be used only to place point-to-point (non-interpreted) calls that are not billed to the TRS Fund. Customer expressly acknowledges that the device will not be able to place emergency calls, including calls to 911, and agrees to ensure that all users of hearing videophones are aware of this restriction and that they have an alternative means for dialing 911 in case of an emergency.

5. Privacy Matters  

  1. Customer acknowledges that the use of the Hardware, Software, or Sorenson’s VRS, including to place or receive a call or to leave a SignMail(R) (video mail) message, may require a user’s image and/or voice to be transmitted over the Internet. Customer further understands that due to the nature of the Internet and/or wireless communications, any privacy right, copyright, or other right or interest in the user’s voice, image, or likeness may be lost with respect to any specific transmission as a result of such transmission. Customer releases and agrees to hold Sorenson harmless from any and all responsibility for any loss of rights and/or interests resulting from transmission of users’ voice, likeness, and/or image over the Internet. The foregoing shall not be construed as consent to the use of any voice, likeness, or image for purposes other than VRS and point-to-point calls.
  2. Any Personally Identifiable Information that is collected, maintained, or generated by the Hardware or Software will be subject to applicable terms and conditions of Sorenson’s Privacy Policy posted on Sorenson’s website at: https://sorenson.com/legal///.

6. Service and Updates

  1. Service: Customer agrees that only Sorenson may service or repair the Hardware or Software, and that Customer will not allow anyone other than Sorenson, including but not limited to other VRS providers, to attempt to service or repair the Hardware or Software. Customer may allow a third party to service or repair an Operating Device on which the Software is installed, as long as such third party is not a provider of VRS or otherwise a Sorenson competitor and as long as that third party agrees not to attempt to copy, decompile, modify, extract, disassemble, take apart, or otherwise reverse-engineer or tamper with the Hardware or Software.
  2. Updates: The Hardware or Software periodically may communicate with Sorenson’s servers to check for available Updates to the Hardware or Software. If an Update is available, it will be automatically downloaded and installed to the Hardware or Operating Device without notice. Customer agrees not to interfere with the Hardware or Software’s ability to automatically request and receive Updates from Sorenson’s servers.

7. Porting

Customer may transfer or port the Sorenson ten-digit number assigned to Customer to a default provider of VRS other than Sorenson. If Customer already has a local ten-digit telephone number from a provider other than Sorenson, but would like to select Sorenson as its default provider,

Customer may port the telephone number to Sorenson. When Customer ports its number from another provider, it may continue using the same phone number assigned to it by its prior provider. Alternatively, Customer may ask Sorenson to assign Customer a new number and “redirect” the ported number so that callers hear a message that the ported number has been changed. If Sorenson agrees to do so, Sorenson does so solely as a courtesy and has no obligation to ensure that the redirect works correctly. Moreover, if Customer asks Sorenson to redirect a number, Sorenson will generally do so for a maximum of ninety (90) days, after which Sorenson may return the ported number to its numbering provider for assignment to another person. Once Sorenson has returned the ported number to its numbering provider, that numbert will no longer be assigned to Customer, and Customer will no longer be able to port it to another provider. Therefore, if Customer wants to keep a number, Customer should not ask Sorenson to put it in redirect mode. The Hardware or Software transmits information to, and receives information from, a remote Sorenson server. The FCC’s rules prohibit this information transfer if Sorenson is not the default provider of VRS for the telephone number(s) assigned to the Hardware or Software. As a result, some of the Hardware or Software’s features and functions will not be operational if Sorenson is not the default provider for the number(s) assigned to it.

8. Returning the Hardware

Customer may return the Hardware by contacting Sorenson at [email protected] or placing a point-to-point call to 866-756-6729. Customer is not authorized to and may not give any other VRS provider, or any commercial entity working with or for any other VRS provider, authority to return the Hardware for Customer. This paragraph of the Agreement shall continue to apply after the Agreement expires.

9. Safety and Security of Equipment

Customer agrees to use reasonable efforts to keep the Hardware and Software safe and secure from thieves or vandals, unsupervised or ineligible users, and any other conditions that would likely damage the Hardware or Software or impair its functions. If the Hardware or Software has been stolen or appears to have been damaged, tampered with, or not to be functioning properly, Customer agrees promptly to email Sorenson at [email protected] or, if possible, to contact our service staff through the Hardware or Software.

10. Emergency Calls

  1. Registered Location: To place an emergency call, users can dial the emergency 911 number through Sorenson’s VRS. To ensure 911 calls are routed to the proper emergency response center and that the emergency response personnel can send help to the user’s physical location, Sorenson (as Customer’s default provider) needs to obtain the address from which emergency calls may be placed. Customer is responsible for providing Sorenson an up-to-date Registered Location. Customer acknowledges that failure to do so may prevent Sorenson from obtaining the user’s location information and routing a call to the appropriate emergency center or providing the user’s physical location. If Customer changes the Registered Location (e.g., Customer moves the videophone to another location), Customer shall update Sorenson with the new location information. After Customer updates the Registered Location, it will take some time (hours or more if there are issues reading or entering the address information provided) to activate 911 service at the provided address and, if a 911 emergency call is made prior to activation, then the user’s call and the Registered Location information may not be automatically routed to the appropriate emergency personnel. Customer can inform Sorenson of the initial or new Registered Location by visiting www.sorensonvrs.com/moving, or calling 801-386-8500 from the Hardware or from the Operating Device with the Software.
  2. Shared Location: Some versions of the Software include an optional functionality called “Share Location.” If Customer elect to turn on the “Share Location” feature during a call, the Software will attempt to retrieve the current location via GPS (if using a GPS-enabled Operating Device) and Customer may elect to display its current address to the user, the Sorenson interpreter, and/or to the person to whom the use placed the call. “Share Location” is an entirely optional feature, and it will not identify or otherwise track the user’s location unless activated. Sorenson cannot guarantee that the “Share Location” feature will provide correct address information in every situation. Accordingly, Customer acknowledges and agrees that “Share Location” is not a substitute for providing Sorenson with your Registered Location for purposes of 911 emergency calls.
  3. Limitations and Risks: Sorenson recommends that Customer maintain an alternative means of making an emergency call to 911 (for example, through a traditional text telephone or a standard telephone) in the event that Customer is unable to use Sorenson’s VRS for any reason. VRS requires that Customer’s internet access service be working, and that the videophone is receiving power; it will not work when the power is out. Dialing 911 from a TTY or traditional phone remains the most reliable and fastest method of reaching emergency response personnel. Customer agree to make all users aware that use of Sorenson VRS to place a 911 call is subject to important limitations and risks.
  4. Limited to the United States: 911/E911 is available only for calls placed from a location within the United States or one of its territories or possessions.
  5. Technical Trouble or Errors: It is possible that, as a result of technical errors or human errors, a user’s location and any telephone number associated with Sorenson VRS may not be automatically passed to the emergency service center or personnel when Sorenson VRS is used to place a 911 emergency call, or the call may not be completed. Technical errors may include (i) a Hardware or Software malfunction; (ii) a broadband network outage or power outage, or degradation of Internet service as a result of congestion, interruptions, or technical problems that may affect the videophone’s ability to access the Internet; (iii) cancellation, suspension, or termination of your broadband or Internet service for any reason (including for failure to pay); or (iv) termination, suspension, restriction, or cancellation of the use of the service, Hardware or Software under this Agreement. Human errors may include misinterpretation, mistakes, or a user’s inability to provide the interpreter with the appropriate address. In each case, Sorenson may not be able to obtain the >user’s location or other relevant information and/or provide that information to the appropriate emergency personnel.
  6. Other Providers: If the Hardware or Software is used to place a 911 call through a VRS provider other than Sorenson, Sorenson will have no control over the manner in which the other provider will handle, process, or route the call. Sorenson thus cannot ensure that the other provider will handle the call in accordance with the FCC’s emergency calling rules or that the call and location will be automatically routed to the appropriate emergency personnel.
  7. Hearing Videophone: IF SORENSON PROVIDES CUSTOMER WITH A HEARING VIDEOPHONE AS DEFINED IN SECTION 4.C, CUSTOMER ACKNOWLEDGES THAT THE PHONE WILL NOT BE ABLE TO PLACE EMERGENCY CALLS AND AGREES TO ENSURE THAT ALL USERS ARE AWARE OF THIS RESTRICTION AND HAVE AN ALTERNATIVE MEANS TO DIAL 911 IN CASE OF AN EMERGENCY.
  8. LIMITATION AND WAIVER OF LIABILITY FOR 911 CALLS: IF THE SERVICE, HARDWARE, OR SOFTWARE IS USED TO MAKE A 911 CALL, WHETHER THROUGH SORENSON VRS OR THROUGH ANOTHER VRS PROVIDER, SORENSON IS NOT LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM THE USE OF THE HARDWARE OR SOFTWARE TO FACILITATE THAT CALL. SPECIFICALLY, SORENSON IS NOT LIABLE TO CUSTOMER, CUSTOMER’S EMPLOYEES, CONTRACTORS, OR OTHER REPRESENTATIVES, OR ANY OTHER USER IN TORT, CONTRACT, OR OTHERWISE FOR ANY DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER HARM ARISING OUT OF OR RELATED TO USE OF THE HARDWARE OR SOFTWARE TO MAKE A 911 CALL, OR THE PROVISION OF ANY VRS OR VRI INTERPRETING SERVICES INCIDENTAL TO OR IN CONNECTION WITH SUCH A CALL, INCLUDING BUT NOT LIMITED TO ANY ACT OR OMISSION INVOLVING (1) THE DEVELOPMENT, DESIGN, INSTALLATION, OPERATION, MAINTENANCE, PERFORMANCE, OR PROVISION OF THE HARDWARE OR SOFTWARE OR ANY EQUIPMENT OR FACILITY THAT PERMITS THE USE OF THE HARDWARE OR SOFTWARE, OR ANY VRS OR VRI INTERPRETING SERVICES PROVIDED IN CONNECTION WITH A 911 CALL OR THE PROVISION OF EMERGENCY SERVICES; (2) MISINTERPRETATION, MISTAKES, INTERRUPTIONS, DELAYS, TRANSMISSION ERRORS, NETWORK OUTAGES, FAILURES, DEFECTS, TECHNICAL DIFFICULTIES, ACTS OF GOD, OR OTHER OCCURRENCES, REGARDLESS OF THE SOURCE OF THE OCCURRENCE, THAT MAY ARISE IN THE COURSE OF TRANSMITTING OR HANDLING 911 CALLS OR PROVIDING EMERGENCY SERVICES; OR (3) RELEASE TO A PUBLIC SAFETY ANSWERING POINT, DESIGNATED STATEWIDE DEFAULT ANSWERING POINT, APPROPRIATE LOCAL EMERGENCY AUTHORITY, EMERGENCY MEDICAL SERVICE PROVIDER OR EMERGENCY DISPATCH PROVIDER, PUBLIC SAFETY, FIRE SERVICE OR LAW ENFORCEMENT OFFICIAL, OR HOSPITAL EMERGENCY OR TRAUMA CARE FACILITY OF USER INFORMATION RELATED TO 911 CALLS OR THE PROVISION OF EMERGENCY SERVICES. IN ADDITION, SORENSON IS NOT LIABLE FOR ANY DAMAGES ARISING FROM YOUR FAILURE TO PROVIDE SORENSON AN ACCURATE, UP-TO-DATE REGISTERED LOCATION. THIS LIMITATION AND WAIVER OF LIABILITY IS EFFECTIVE EVEN IN THE EVENT OF SORENSON’S NEGLIGENCE. SORENSON, IN ITS ROLE AS AN EMERGENCY COMMUNICATIONS SERVICE PROVIDER, SHALL HAVE IMMUNITY OR OTHER PROTECTION FROM LIABILITY IN A STATE OF A SCOPE AND EXTENT THAT IS NOT LESS THAN THE SCOPE AND EXTENT OF IMMUNITY OR OTHER PROTECTION FROM LIABILITY ACCORDED ANY LOCAL EXCHANGE CARRIER UNDER FEDERAL AND APPLICABLE STATE LAW (WHETHER THROUGH STATUTE, JUDICIAL DECISION, TARIFFS FILED BY SUCH LOCAL EXCHANGE CARRIER, OR OTHERWISE).

11. myPhone Program

  1. Consent to Program: Sorenson will provide Customer with the option to link its various devices that run Sorenson Software through the myPhone program. If Customer elects to join a myPhone group, Customer consents to having all of the numbers in the group ring when any member of the group receives an incoming call and agrees to notify its employees, contractors, or other representatives who use Sorenson’s Software of these terms of the myPhone Progam. Customer consents to receiving all notifications of account changes at the email address, mailing address, or other contact information of the individual responsible for the videophones assigned to Customer. Customer further consents to having all the numbers in a myPhone group share information, including but not limited to CallerID, sign mail, video center, contact list, and blocked list.
  2. Access to CPNI: If Customer elects to participate in the myPhone program and a myPhone group consists of more than one person, everyone in the group will be granted access to some of the confidential proprietary network information (“CPNI”) and other information of the other members of the group, including CallerID, sign mail, video center, contact list, and blocked list. By joining a myPhone group involving more than one person, Customer agrees to allow Sorenson to share the myPhone group’s CPNI with all other members of the myPhone group for the purpose of providing the group with the myPhone service. Customer has the right to prevent Sorenson from allowing others to access its CPNI, and Sorenson has a duty, under federal law, to honor Customer’s request and protect the confidentiality of your CPNI. IF CUSTOMER DOES NOT WISH TO SHARE ITS CPNI WITH ANYONE ELSE, CUSTOMER SHOULD NOT NOT JOIN A MYPHONE GROUP INVOLVING MORE THAN ONE PERSON. Customer has the right to withdraw its consent to allow Sorenson to permit other myPhone group members to access CPNI at any time by removing itself from the myPhone group. Customer approval or denial of approval to allow Sorenson to share CPNI is valid until affirmatively permitted or revoked. Customer may indicate its approval or denial of approval by joining or not joining a myPhone group, or by contacting a Sorenson customer information representative.
  3. Disbanding myPhone: Sorenson retains sole discretion, for any reason and at any time, to determine that a myPhone group will be disbanded or to end the myPhone program. A myPhone group may not included VRS-enabled devices and a Hearing Videophone. If Customer’s myPhone group is disbanded, Sorenson will notify Customer, and Customer’s videophone’s telephone number will ring only the videophone to which Customer’s telephone number is assigned and no other devices. If Customer ports its videophone’s telephone number to another provider, Customer’s videophone’s telephone number will be transferred to the new provider, and the myPhone group will be disbanded.

12. Sorenson’s Obligations

  1. Ten-Digit Numbers: The FCC requires VRS providers to offer functionally equivalent ten-digit telephone numbers. Customer must have a ten-digit number to make or receive calls using the Hardware and Software, with the exception of 911 emergency calls. If Customer becomes ineligible for VRS services for any reason, Sorenson may terminate Customer’s account and reclaim Customer’s ten-digit number.
  2. Default Provider: When Customer obtains a Sorenson telephone number for VRS, Hardware or Software, Customer selects Sorenson as its “default” provider of VRS. This means that all VRS calls to and from the local ten-digit telephone number(s) assigned to the Hardware or Software will be routed, by default, though Sorenson VRS. FCC regulations prohibit Sorenson from completing non-emergency VRS calls if you have not registered with a default provider. As Customer’s default provider, Sorenson must comply with various legal requirements. Pursuant to these requirements, Sorenson will: (i) obtain from you your Registered Location; (ii) give you an easy way to update your Registered Location information if it changes, without cost or additional equipment; and (iii) route all emergency 911 calls placed from the Hardware or Software via Sorenson VRS to the appropriate emergency personnel, and transmit the call-back number and other required information to the emergency response center. See Section 10 for more information on 911 emergency calls. IT IS IMPORTANT THAT YOU KEEP YOUR REGISTERED LOCATION UP TO DATE BECAUSE SORENSON WILL USE THAT LOCATION TO ROUTE 911 CALLS, AND TO PROVIDE TO 911 OPERATORS. FAILURE TO UPDATE YOUR REGISTERED LOCATION COULD DELAY OR PREVENT 911 RESPONSE IN AN EMERGENCY.

13. Warranty, Limitations of Liability and Indemnification

  1. No Warranty: SORENSON DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. Sorenson disclaims any and all warranties of quiet enjoyment, performance, and non-infringement. Sorenson also makes no warranty that the Hardware or Software will be error free or provide uninterrupted service or functionality. Sorenson does not authorize anyone, including, but not limited to, Sorenson’s employees, independent contractors, agents, or representatives, to make a warranty of any kind on Sorenson’s behalf and Customer should not rely on any such statement. Sorenson does not represent, warrant, or guarantee that its relay interpreters meet the various interpreting requirements mandated by the laws of any State, or that its interpreters are trained, authorized, or certified to provide VRS pertaining to any particular area of expertise, including medical, mental health, or legal.
  2. Limitations of Liability. Customer agrees that Sorenson shall not be responsible or liable for any claims or causes of action that arise from any use of the Hardware or Software or from any use of VRS, even if Sorenson has been negligent. This limitation does does not apply to claims arising out of Sorenson’s gross negligence or willful misconduct. Without limiting the foregoing, Sorenson will not be liable for any cost or damage arising either directly or indirectly from (i) any failure to comply with this Agreement, including the use or misuse of the Hardware or Software; (ii) the porting of the telephone number(s) assigned to the Hardware or Software to a default provider other than Sorenson; or (iii) Sorenson’s termination, suspension, restriction, or cancellation of Customer’s license to use the Hardware or Software and/or Sorenson’s retrieval or disabling of the Hardware or Software. In no event shall Sorenson, its employees, shareholders, officers, or directors be liable for punitive, reliance, or special damages, or for indirect or consequential damages, including but not limited to lost profits or revenue or increased costs of operation. These limitations apply even if the damages are foreseeable or Sorenson is told they are possible, and these limitations apply to any claim no matter how that claim is styled or on what legal grounds (such as contract, tort, statute, misrepresentation) it is based. If Sorenson is nevertheless found liable for any damage to person or property, Sorenson will not be liable for more than the amount of actual direct damages to the person or property.
  3. Indemnification: Customer agrees to indemnify and hold Sorenson and its shareholders, officers, directors, employees, agents, independent contractors, and affiliated entities harmless for all costs, fees, expenses, and damages of any nature whatsoever related to any claims arising from or related to the use by any person of the Hardware or Software licensed to Customer, including court and arbitration costs, attorney’s fees, and the costs of other professionals, unless such claims are based solely on Sorenson’s gross negligence or willful misconduct.

14. Dispute Resolution and Governing Law

  1. Arbitration: The Parties agree to resolve all Disputes, regardless of theory, whenever brought and whichever party brings it, and whether between the parties to this Agreement or between one of the parties to this Agreement and the employees, agents, and/or affiliated businesses of the other party, whether such claims seek legal and/or equitable relief, shall be resolved by compulsory and binding arbitration conducted in Salt Lake City, Utah, and the parties hereby expressly waive any and all rights to a Trial By Jury, expressly submit to the personal jurisdiction of the arbitration panel (and state and federal courts where applicable) located in the State of Utah, waive any and all judicial remedies on any matter subject to this part, and agree that the following terms and conditions shall govern all such arbitrations:
    1. The arbitration process established by this Section is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. § 1-16. The Parties agree that the FAA’s provisions—and not state law—govern all questions of whether a Dispute is subject to arbitration. The Parties each agree that all issues regarding the Dispute are delegated to the arbitrator to decide, including any disagreements regarding the scope and enforceability of this Agreement to arbitrate.
    2. An arbitrator which is specifically engaged in the practice of law and possessing special knowledge and experience in the subject matter of the claim shall conduct all arbitrations hereunder and shall be chosen by the process currently referred to as the “Striking Method.”
    3. The arbitration shall be conducted in accordance with the then-current commercial rules of the American Arbitration Association (the “AAA”). There shall be no requirement that the arbitration be conducted at the offices of the AAA nor shall it be required that the arbitration be managed by the AAA.
    4. The arbitrator shall have the power to award legal relief, as well as temporary and permanent equitable relief without a showing of irreparable harm by the moving party except that, any provision of applicable law notwithstanding, the parties shall not request, and the arbitrators shall have no authority to award, punitive or exemplary damages against any party.
    5. The decision of the arbitrator shall be made within thirty (30) days after the matter has been fully and finally arbitrated, and the award shall be in writing, contain the names of the parties, a description of the award issued, and be a reasoned decision.
    6. The decision of the arbitrator shall be held in confidence by the arbitrator and the parties and shall not be made available to the public except as required to enforce the decision. The decision shall be final and binding on the parties and the judgment shall be unappealable and may be entered in any court having jurisdiction thereof.
  1. Arbitration Filing Procedures: Any Party seeking to take a dispute to arbitration must first notify the other party in writing of the dispute. The other party shall then have sixty (60) days to resolve the dispute. If the dispute cannot be satisfactorily resolved within sixty days, then either party may commence an arbitration. Any claim or Dispute subject to arbitration under this Agreement must be brought within two (2) years after the date the basis for the claim or dispute first arises. Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys’ fees, and expenses for witnesses, document production and presentation of evidence. Unless prohibited by law, the party prevailing before the arbitrator shall be entitled to recover the arbitration administrative fees and the expenses of the arbitrator from the other party.
  2. Governing Law: This Agreement will be governed by the law of the State of Utah, without regard to its choice of law rules, except that the arbitration provisions of this Agreement will be governed by the Federal Arbitration Act. This governing law provision applies no matter where Customer resides or is organized or incorporated, or where it uses the Hardware or Software.

15. INTELLECTUAL PROPERTY

  1. License and Limitations: Customer is granted a right and license to use Sorenson Hardware and Software subject to the terms and conditions contained in this Agreement. Customer’s right to use Sorenson Hardware and Software is limited by the rights and interests retained by Sorenson and its licensors with respect to the proprietary intellectual property embedded in the Hardware and Software, such as the proprietary software and firmware, and copyrighted materials, the proprietary nature of which are protected by copyright, trademark, trade secret, and other intellectual property law. Customer’s right to use Sorenson Hardware and Software is strictly subject to Customer’s compliance with this Agreement.
  2. No Sublicenses: Customer agrees that the right and license to the Sorenson Hardware and Software are granted to Customer only for the uses authorized by the type of videophone specified under Section 4 of this Agreement (enterprise, public, or hearing videophone). Customer agrees not to rent, resell, sublicense, distribute, share, or assign any right to the Hardware and Software without the prior approval of Sorenson. Customer further agrees not to charge a fee for the use of the Hardware and Software and agrees that all use shall be subject to this Agreement, and that Customer is responsible for such use as if Customer had used the service itself.
  3. De-compilation or Reverse Engineering: Customer agrees not to attempt to copy, decompile, modify, extract, disassemble, take apart, or otherwise reverse-engineer or tamper with the Hardware or Software, or to permit any other person to do so. Nothing in this Agreement and/or the use of the Hardware, Software, or VRS gives Customer any right, title, or interest to the Hardware or Software, including intellectual property rights, trademarks, copyrights, or patents. Customer is expressly prohibited from asserting or filing registrations and/or applications for ownership of intellectual property rights in the Hardware or Software in any jurisdiction throughout the world.
  4. Open Source Usage: The Software and Hardware operate using software developed by the OpenSSL Project for use in the OpenSSL Toolkit (https://opensource.org/licenses/ and libraries derived from the FFmpeg (https://www.ffmpeg.org/legal.html that are licensed under the GNU Lesser General Public License (LGPL) version 2.1. Sorenson does not claim any ownership of the software, libraries, or code of the Open SSL Project or FFmpeg. Nothing in this Agreement shall be deemed to restrict or limit your exercise of any rights granted to you under the LGPL.
  5. AVC License: THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

20. General Terms

  1. Acts Beyond Our Control: Sorenson will not be responsible for any delay, failure in performance, loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, weather, pathogens, strike, embargo, labor disputes, civil or military authority, war, terrorism, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.
  2. Assignment: Sorenson can assign all or part of our rights or duties under this Agreement without notifying Customer. In the event of an assignment, Sorenson shall have no further obligations with respect to any duties that may have been assigned.
  3. Entire Agreement: This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements, understandings, statements, and representations, whether written or oral, regarding the Hardware and Software. No written or oral statement, advertisement, or service description not expressly contained or incorporated by reference in the Agreement will be allowed to contradict, explain, or supplement it, except pursuant to the “Changes to this Agreement” paragraph below.
  4. Changes to this Agreement: Sorenson may change the terms or conditions of this Agreement from time to time. If Sorenson makes any changes to the terms or conditions set forth in this Agreement, Sorenson will notify Customer. If Customer does not agree to the terms of any revisions to this Agreement, Customer should cease use of the Hardware or Software and immediately contact Sorenson.
    Customer’s continued use of the Hardware or Software following notice of any changes to this Agreement constitutes Customer’s consent to be bound by the terms of this Agreement as revised.
  5. No Third Party Rights: This Agreement does not provide any third party with a remedy, claim, or right of reimbursement.
  6. Notices: Notices from Customer to Sorenson must be addressed as follows: Legal Dept., Sorenson Communications, LLC, 4192 South Riverboat Road, Suite 100, Salt Lake City, Utah 84123, U.S.A. Sorenson’s notice to Customer, to the extent applicable, may be made by postcard, letter, relay service call, email, or software Update. Customer agrees to notify Sorenson in writing promptly in the event Customer changes its address, including but not limited to its email address.
  7. Termination: This Agreement will automatically terminate if you fail to comply with any term or condition of this Agreement. Upon termination, you agree to return the Hardware and Software and to destroy any Software copy not returned (e.g. any copy stored on any Operating Device). You may relinquish your rights under this Agreement at any time by returning the Hardware and Software to Sorenson and by destroying all copies of the Software in your possession or control not so returned. See Section 4 of this Agreement for how to initiate the return of Sorenson Hardware.
  8. Severability: If any part of this Agreement is found invalid, the rest of the Agreement will remain valid and enforceable. The part that is found invalid shall be replaced with terms under valid law that most closely matches the intent of the parties as manifested by this Agreement.

IN WITNESS THEREOF, the Parties hereto have caused this Agreement to be executed on the dates set forth below by their duly authorized representatives.

Sorenson Communications, LLCSignature: ______________________________________By:  ___________________________________________
(Print Name)Title: __________________________________________Date: __________________________________________
[Customer Name]Signature: ______________________________________By: ___________________________________________
(Print Name)Title: __________________________________________Date: __________________________________________

Download the Sorenson Corporate EULA »

Sorenson Communications, LLC End User License Agreement

TERMS, CONDITIONS & ACCEPTABLE USE POLICIES

Governing Language. The English language version of this Agreement shall be controlling in all respects, notwithstanding any translation of this Agreement made for any purpose whatsoever. If any translation of this Agreement conflicts with the English version or contains terms in addition to or different from the English version, the English version shall prevail.

BY USING SORENSON’S VIDEO RELAY SERVICE OR BY USING THE HARDWARE OR SOFTWARE (AS DEFINED BELOW), YOU AGREE TO THE TERMS, CONDITIONS, AND ACCEPTABLE USE POLICIES SET FORTH HEREIN. IF YOU DO NOT AGREE TO ALL THE TERMS OF THIS AGREEMENT, YOU MUST IMMEDIATELY RETURN THE HARDWARE, UNINSTALL THE SOFTWARE, AND/OR CEASE USING SORENSON VIDEO RELAY SERVICE. THIS AGREEMENT PROVIDES THAT DISPUTES ARE TO BE RESOLVED THROUGH BINDING ARBITRATION AND REPLACES YOUR RIGHT TO GO TO COURT. IT ALSO LIMITS YOUR ABILITY TO HAVE YOUR CASE HEARD AS A CLASS ACTION.

1. INTRODUCTION

Thank you for choosing Sorenson Video Relay Service (VRS). Sorenson VRS is a form of Telecommunications Relay Service that enables people with hearing disabilities who use American Sign Language (ASL) to communicate with voice-telephone users through video equipment, rather than through typed text. In order to use our Hardware and/or download our Software for use with Sorenson’s VRS you must certify that you have a hearing or speech disability AND that you need VRS to be able to communicate with other people who use a voice telephone. You must also certify that you understand that the cost of VRS calls is paid for by contributions from other telecommunications users to the interstate Telecommunications Relay Service Fund. Sorenson will make Hardware and Software available to you at no cost, although we will continue to own the Hardware and Software. You will be able to use the Hardware and Software, free of charge, to place deaf-to-hearing VRS calls, to receive hearing-to-deaf VRS calls, and to make and receive non-VRS point-to-point calls. Sorenson will receive compensation (from the interstate Telecommunications Relay Service fund, not from you) only when you use one of our video interpreters to facilitate a VRS call.

2. Certifications

YOU CERTIFY THAT YOU HAVE A HEARING OR SPEECH DISABILITY AND THAT YOU NEED VRS TO BE ABLE TO COMMUNICATE WITH OTHER PEOPLE.

YOU FURTHER CERTIFY THAT YOU UNDERSTAND THAT THE COST OF VRS CALLS IS PAID FOR BY CONTRIBUTIONS FROM OTHER TELECOMMUNICATIONS USERS TO THE INTERSTATE TELECOMMUNICATIONS RELAY SERVICE FUND

IF YOU ARE A PARENT, GUARDIAN, OR LEGAL REPRESENTATIVE OBTAINING SORENSON HARDWARE OR SOFTWARE ON BEHALF OF AND FOR USE BY A MINOR CHILD OR OTHER PERSON, YOU CERTIFY THAT THE CHILD OR OTHER PERSON HAS A HEARING OR SPEECH DISABILITY AND NEEDS VRS TO BE ABLE TO COMMUNICATE WITH OTHER PEOPLE. YOU FURTHER CERTIFY THAT THE CHILD OR OTHER PERSON UNDERSTANDS THAT THE COST OF VRS CALLS IS PAID FOR BY CONTRIBUTIONS FROM OTHER TELECOMMUNICATIONS USERS TO THE INTERSTATE TELECOMMUNICATIONS RELAY SERVICE FUND.

YOU ALSO CERTIFY THAT YOU ARE NOT OBTAINING AND WILL NOT USE THE HARDWARE OR SOFTWARE ON BEHALF OF ANOTHER VRS OR VRI PROVIDER, AND THAT YOU ARE NOT AN EMPLOYEE, AFFILIATE, OR AGENT OF ANOTHER VRS OR VRI PROVIDER.

3. Definitions

In this Agreement, the following words shall have the following meanings:

  1. Agreement” means this End User License Agreement.
  2. ASL” means American Sign Language.
  3. Dispute” includes but is not limited to any dispute between the Parties. It includes but is not limited to (1) any and all claims or controversies arising out of this agreement or in any way related to the relationship between you and Sorenson; (2) any and all claims, suits, or controversies that you bring against us (including our employees, officers, agents, affiliates, or other representatives) or that we bring against you; (3) claims that arise in contract, tort, statute, fraud, or misrepresentation, advertising claims, and claims involving any other legal theory; (4) claims that arose before this Agreement or out of a prior version of this Agreement; and (5) claims that arose after this Agreement is terminated.
  4. FCC” means the United States Federal Communications Commission.
  5. Hardware” means the Sorenson ntouch® VP, Sorenson VP-100® or Sorenson VP- 200® videophone and related services provided to you by Sorenson, including all its software, features, and functions, as well as any other Sorenson-installed device, such as a router, that connects to the Hardware within your premises.
  6. ISP” or “Internet Service Provider” means an entity that you select and pay to provide you with Internet service.
  7. iTRS Fund” means the interstate Telecommunications Relay Service Fund.
  8. Operating Device” means an electronic device, including but not limited to a computer, electronic tablet (e.g., iPad or similar device), mobile phone, or any other similar electronic device owned by you, or which you are authorized to use on an ongoing basis, and on which the Software (i.e., Sorenson’s Software) is installed and used.
  9. Party” or “Parties” means you and Sorenson.
  10. Personally Identifiable Information” means any information that can be used to identify or contact you.
  11. A “point-to-point call” means a non-VRS call in which the Hardware or Software connects to another video end-point to allow users to communicate directly without the assistance of an interpreter.
  12. Registered Location” means the most recent address that you have provided to Sorenson using the methods identified in this Agreement to identify the physical location where you use the Hardware or Software. If you provide updated physical location information to Sorenson, the new information does not become your Registered Location until Sorenson processes the update and notifies you that your Registered Location has been changed.
  13. Software” means the ntouch® Software and all explanatory documentation, source code, object code, interfaces, content, fonts, upgrades, modifications, Software Updates, additions, and any data that came with the Software, is provided in association with the Software, or is later released as part of a Software Update.
  14. Sorenson,” we,” “our,” and “us” means Sorenson Communications, LLC, and its employees, agents, independent contractors, and affiliated entities authorized to provide the Hardware or license the Software to you under this Agreement.
  15. State” means the fifty (50) states of the United States, the District of Columbia, and all U.S. territories and possessions.
  16. TTY” means traditional text telephone.
  17. Update” means an update to the Hardware or Software, such as programming repairs, patches, enhanced functions, new or modified plug-ins, and new versions.
  18. VCO” means “voice carryover” calls in which the person who has a hearing or speech disability speaks directly to other end users, and a Video Interpreter relays the hearing user’s response in sign language.
  19. Video Interpreter” or VI” means a person who transliterates or interprets conversation between two or more users of VRS.
  20. Video Relay Service” or “VRS” means a telecommunications relay service that allows people with hearing or speech disabilities who use sign language to communicate with voice telephone users through video equipment using a Video Interpreter. The video link allows the VI to view and interpret the person’s signed conversation and relay the conversation back and forth with a voice caller.
  21. VRI” means a video remote interpreting service provided by Sorenson or another provider via a video connection, in which an interpreter functions as a replacement for an on-site interpreter and who is not physically present to interpret for two persons who are together at the same location.
  22. Web Page” means the portion of Sorenson’s website where updates to this End User License Agreement can be found, located at http://www.sorensonvrs.com/license.
  23. You” and “your” means any person to whom the Hardware or Software has been licensed or who uses Sorenson’s Video Relay Service and, as applicable when a parent, guardian, or legal representative obtains Sorenson Hardware or Software on behalf of and for use by a minor child or other person, such minor child or other person.

4. User’s Obligations

No Unlawful or Wrongful Use. You agree:

  1. to comply with all applicable laws with respect to the Hardware and Software and your use of the Hardware and Software or Sorenson’s VRS;
  2. not to engage or participate in communications or conduct of an abusive, pornographic, lewd, obscene, harassing, fraudulent, or unlawful nature while using the Hardware or Software or Sorenson’s VRS;
  3. not to record, forward, post on the Internet, or transmit the voice, image, and/or likeness of any Sorenson employee in any way for any purpose, or to store, retrieve, use, or facilitate the use of, the voice, image, and/or likeness of the Sorenson employee in any way other than as necessary to permit the provision of VRS, including SignMail® service;
  4. not to use the Hardware or Software in a way that interferes with our ability to provide VRS or point-to-point communications capability to you or other users and not to use the Hardware or Software in a way that impinges on any other user or his or her enjoyment or use of the Hardware or Software or any of Sorenson’s services;
  5. not to use Sorenson’s VRS for any purpose that would result in false claims for iTRS Fund compensation;
  6. not to use Sorenson’s VRS for any purpose that would result in use of VRS by persons who do not need the service in order to communicate in a functionally equivalent manner to a hearing person using a voice telephone;
  7. not to use the Hardware or Software for a VCO VRS call in which you are not actively participating in the call;
  8. not to use the Hardware, Software, Sorenson’s VRS, or any of Sorenson’s systems or servers to infringe on any intellectual property rights, or other proprietary rights, including, but not limited to, trademark, copyright, patent, and trade-secret rights; and
  9. not to violate or breach in any way the security of Sorenson’s website, Sorenson’s networks, or any computer or device owned by Sorenson. Without limiting the foregoing, the following types of computer intrusions are prohibited: disseminating or planting viruses; causing a denial of service attack which interferes with access by authorized users; retrieving personal or proprietary information without authorization; or causing the transmission of any other program, information, code, or command that may damage the integrity or availability of data, a program, a system, or information. Any such intrusions may result in criminal or civil liability.

Sorenson has the right to (1) discontinue or suspend, without advance notice, your use of the Hardware or Software or VRS for any reason or no reason, including if it becomes aware that you have breached the Agreement; (2) investigate a potential violation of any provision of the Agreement; (3) disclose to the full extent permitted by law any suspected use of the Hardware or Software or VRS that Sorenson believes is unlawful or injurious to the rights, property, or safety of Sorenson, its employees, users, and/or members of the public; and (4) seek reimbursement and damages in the event of a violation of this Agreement.

Privacy Matters. You understand and hereby acknowledge that your use of the Hardware, Software, or Sorenson’s VRS, including to place or receive a call or to leave a SignMail® (video mail) message, may require your image and/or voice to be transmitted over the Internet. You further understand that due to the nature of the Internet and/or wireless communications, any privacy right, copyright, or other right or interest in your voice, image, or likeness may be lost with respect to any specific transmission as a result of such transmission. You authorize and specifically grant permission to Sorenson and any applicable third-party service providers to transmit your voice, likeness, and/or image over the Internet solely for the purpose of providing VRS and point-to-point calls as needed, and you further release and agree to hold Sorenson harmless from any and all responsibility for any such loss of rights and/or interests resulting from transmission of your voice, likeness, and/or image over the Internet. The foregoing shall not be construed as consent to the use of your voice, likeness, or image for purposes other than VRS and point-to-point calls.

Service, Repair and Updates. You agree that only Sorenson may service or repair the Hardware or Software, and that you will not allow anyone other than Sorenson, including but not limited to other VRS providers, to attempt to service or repair the Hardware or Software. You may allow a third party to service or repair an Operating Device on which the Software is installed, as long as such third party is not a provider of VRS or otherwise a Sorenson competitor and as long as that third party agrees not to attempt to copy, decompile, modify, extract, disassemble, take apart, or otherwise reverse-engineer or tamper with the Hardware of Software.

If you have selected Sorenson as your default provider, the Hardware or Software periodically may communicate with Sorenson’s servers to check for available Updates to the Hardware or Software. If an Update is available, it will be automatically downloaded and installed to the Hardware or Operating Device without notice. You agree not to interfere with the Hardware or Software’s ability to automatically request and receive Updates from Sorenson’s servers.

Porting. Under the FCC rules you will be able to transfer (or “port”) the Sorenson 10-digit number assigned to you to a default provider of VRS other than Sorenson.

If you already have a local 10-digit telephone number from a provider other than Sorenson, but would like to select Sorenson as your default provider, you may port your telephone number to Sorenson. To do so, please contact Sorenson by calling 866-756-6729 or by sending an email to [email protected].

When you port your number from another provider, you may continue using the same phone number assigned to you by your prior provider. Alternatively, you may ask us to assign you a new number and “redirect” your ported number so that callers hear a message that the ported number has been changed. If we agree to do so, we do so solely as a courtesy and have no obligation to ensure that the redirect works correctly. Moreover, if you ask us to redirect a number, we will do so for a maximum of 90 days, after which we will return the ported number to our numbering provider, and it will be assigned to another person. Once we have returned the number to our numbering provider, it will no longer be assigned to you, and you will no longer be able to port it to another provider. Therefore, if you wish to keep a number, you should not ask us to put it in redirect mode.
Many of the features and functions of the Hardware or Software are made possible because the Hardware or Software transmits

information to, and receives information from, a remote Sorenson server. The FCC’s rules prohibit this kind of information transfer if Sorenson is not the default provider of VRS for the telephone number(s) assigned to the Hardware or Software. As a result, some of the Hardware or Software’s features and functions will not be operational if Sorenson is not the default provider for the number(s) assigned to it.

Returning the Hardware. To initiate a return of the Hardware, you may email [email protected] or place a point-to-point call to 866-756-6729. YOU ARE NOT AUTHORIZED TO AND MAY NOT GIVE ANY OTHER PROVIDER OF VRS, OR ANY COMMERCIAL ENTITY WORKING WITH OR FOR ANY OTHER PROVIDER OF VRS,
AUTHORITY TO RETURN THE HARDWARE FOR YOU. This paragraph of the Agreement shall continue to apply after the Agreement expires.

License and Limitations. By checking the acceptance box on the Hardware interface or on the Operating Device on which the Software is installed, by using Sorenson VRS Service and the Hardware, or by using or downloading the Software, you are granted a right and license to use Sorenson Hardware and Software subject to the terms and conditions contained in this

Agreement. However, your right to use Sorenson Hardware and Software is limited by the rights and interests retained by Sorenson and its licensors with respect to the proprietary intellectual property embedded in the Hardware and Software, such as the proprietary software and firmware, and copyrighted materials, the proprietary nature of which are protected by copyright, trademark, trade secret, and other intellectual property law. Your right to use Sorenson Hardware and Software is strictly subject to your compliance with this Agreement.

No Sublicenses. You agree that the right and license to the Sorenson Hardware and Software are granted to you only for your own personal or business use (and that of the members of your household, visitors, and guests who must be registered and verified VRS users who have submitted a certification indicating that they have a medically recognized hearing or speech disability necessitating the use of VRS service in order to communicate with others (“Other Eligible Users”), and you agree not to rent, resell, sublicense, distribute, share, or assign any right to the Hardware and Software without the prior approval of Sorenson. If you allow use and access to your Other Eligible Users, including family members, you agree not to charge a fee for such use and you agree that all use by any such person shall be subject to this Agreement, and that you are responsible for such use as if you had used the service yourself. You also agree that you shall be responsible for their knowledge of and compliance with this Agreement, and that you may be held liable for any violations thereof by family members or others.

NO DE-COMPILATION OR REVERSE ENGINEERING OR COPYING OF HARDWARE/SOFTWARE. You agree not to attempt to copy, decompile, modify, extract, disassemble, take apart, or otherwise reverse-engineer or tamper with the Hardware or Software. Nothing in this Agreement and/or your use of the Hardware, Software, or VRS gives you any right, title, or interest to the Hardware or Software, including intellectual property rights, trademarks, copyrights, or patents. You are expressly prohibited from asserting or filing registrations and/or applications for ownership of intellectual property rights in the Hardware or Software in any jurisdiction throughout the world.

SAFETY AND SECURITY OF EQUIPMENT. You agree to use reasonable efforts to keep the Hardware and Software safe and secure from thieves or vandals, unsupervised users, and any other conditions that would likely damage the Hardware or Software or impair its functions. If the Hardware or Software has been stolen or appears to have been damaged, tampered with, or not to be functioning properly, you agree promptly to email us at [email protected], or, if possible, to contact our service staff through the Hardware or Software.

5. 911 Emergency Calls

Registered Location. If you need to place an emergency call, you can dial the emergency 911 number through Sorenson’s VRS. To ensure your 911 call is routed to the proper emergency response center and to ensure that the emergency response personnel can send help to your physical location, Sorenson (as your default provider) needs to obtain the address from which you are placing the emergency call. You are responsible for providing Sorenson, as your default provider, or other VRS provider if you use their Video Relay Services to place a 911 call, an up- to-date Registered Location. If you fail to do so, the provider may not be able to obtain your location information and route your call to the appropriate emergency center or provide your physical location. If you change your Registered Location (e.g., move your residence or take your VRS calling device to another location) you must update your default provider with your new location information. After you update your VRS provider with your Registered Location, it will take some time (hours or more if there are issues reading or entering the address information provided) to activate 911 service at the provided address and, if a 911 emergency call is made prior to activation, then your call and the Registered Location information may not be automatically routed to the appropriate emergency personnel. If Sorenson is your default provider, you can inform Sorenson of your initial or new Registered Location by visiting www.sorensonvrs.com/moving, or calling 801-386-8500 from the Hardware or from the Operating Device with the Software.

Some versions of the Software include an optional functionality called “Share Location.” If you elect to turn on the “Share Location” feature during a call, the Software will attempt to retrieve your current location via GPS (if you are using a GPS-enabled Operating Device) and you may elect to display your current address to you, the Sorenson interpreter, and/or to the person to whom you have placed the call. “Share Location” is an entirely optional feature, and it will not identify or otherwise track your location unless you elect to turn it on. Sorenson cannot guarantee that the “Share Location” feature will provide correct address information in every situation. Accordingly, you acknowledge and agree that “Share Location” is not a substitute for providing us with your Registered Location for purposes of 911 emergency calls.

LIMITATIONS AND RISKS IN USING VRS TO PLACE 911 CALLS. Sorenson recommends that you maintain an alternative means of making an emergency call to 911 (for example, through a traditional text telephone or, if a TTY is not available, a standard telephone) in the event that you are unable to use Sorenson’s VRS for any reason. Dialing 911 from a TTY or traditional phone remains the most reliable and fastest method of reaching emergency response personnel. If you use Sorenson VRS to place a 911 call, you should be aware that any such use is subject to the following important limitations and risks.

  • 911 AVAILABLE ONLY IN THE U.S. 911/E911 is available only for calls placed from a location within the United States or one of its territories or possessions.
  • Technical Trouble or Errors. It is possible that, as a result of technical errors or human errors, your location and any telephone number associated with Sorenson VRS may not be automatically passed to the emergency service center or personnel when you use Sorenson VRS to place a 911 emergency call. Technical errors may include:
    • a Hardware or Software malfunction;
    • a broadband network outage or power outage, or degradation of Internet service as a result of congestion, interruptions, or technical problems that may affect your ability to access the Internet;
    • cancellation, suspension, or termination of your broadband or ISP service for any reason (including for failure to pay); or
    • termination, suspension, restriction, or cancellation of your use of the Hardware or Software under this Agreement.

Human errors may include misinterpretation, mistakes, or your inability to provide the interpreter with your address. In each case Sorenson may not be able to obtain your location or other relevant information and/or provide that information to the appropriate emergency personnel.

  • Other providers. If you use the Hardware or Software to place a 911 call through a VRS provider other than Sorenson, Sorenson will have no control over the manner in which the other provider will handle, process, or route the call. Sorenson thus cannot ensure that the other provider will handle the call in accordance with the FCC’s emergency calling rules or that the call and your location will be automatically routed to the appropriate emergency personnel.

LIMITATION AND WAIVER OF LIABILITY FOR 911 CALLS. (Initial)

_______IN THE EVENT THAT YOU USE THE HARDWARE OR SOFTWARE TO MAKE A 911 CALL, WHETHER THROUGH SORENSON VRS OR THROUGH ANOTHER VRS PROVIDER, SORENSON IS NOT LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS ARISING FROM YOUR USE OF THE HARDWARE OR SOFTWARE TO FACILITATE THAT CALL. SPECIFICALLY, SORENSON IS NOT LIABLE IN TORT, CONTRACT, OR OTHERWISE FOR ANY DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER HARM ARISING OUT OF OR RELATED TO USE OF THE HARDWARE OR SOFTWARE TO MAKE A 911 CALL, OR THE PROVISION OF ANY VRS OR VRI INTERPRETING SERVICES INCIDENTAL TO OR IN CONNECTION WITH SUCH A CALL, INCLUDING BUT NOT LIMITED TO ANY ACT OR OMISSION INVOLVING (1) THE DEVELOPMENT, DESIGN, INSTALLATION, OPERATION, MAINTENANCE, PERFORMANCE, OR PROVISION OF THE HARDWARE OR SOFTWARE OR ANY EQUIPMENT OR FACILITY THAT PERMITS YOU TO USE THE HARDWARE OR SOFTWARE, OR ANY VRS OR VRI INTERPRETING SERVICES PROVIDED IN CONNECTION WITH A 911 CALL OR THE PROVISION OF EMERGENCY SERVICES;
(2) MISINTERPRETATION, MISTAKES, INTERRUPTIONS, DELAYS, TRANSMISSION ERRORS, NETWORK OUTAGES, FAILURES, DEFECTS, TECHNICAL DIFFICULTIES, ACTS OF GOD, OR OTHER OCCURRENCES, REGARDLESS OF THE SOURCE OF THE OCCURRENCE, THAT MAY ARISE IN THE COURSE OF TRANSMITTING OR HANDLING 911 CALLS OR PROVIDING EMERGENCY SERVICES; OR (3) RELEASE TO A PUBLIC SAFETY ANSWERING POINT, DESIGNATED STATEWIDE DEFAULT ANSWERING POINT, APPROPRIATE LOCAL EMERGENCY AUTHORITY, EMERGENCY MEDICAL SERVICE PROVIDER OR EMERGENCY DISPATCH PROVIDER, PUBLIC SAFETY, FIRE SERVICE OR LAW ENFORCEMENT OFFICIAL, OR HOSPITAL EMERGENCY OR TRAUMA CARE FACILITY OF USER INFORMATION RELATED TO 911 CALLS OR THE PROVISION OF EMERGENCY SERVICES. IN ADDITION, SORENSON IS NOT LIABLE FOR ANY DAMAGES ARISING FROM YOUR FAILURE TO PROVIDE SORENSON AN ACCURATE, UP-TO-DATE REGISTERED LOCATION. THIS LIMITATION AND WAIVER OF LIABILITY IS EFFECTIVE EVEN IN THE EVENT OF SORENSON’S NEGLIGENCE.

Sorenson, in its role as an emergency communications service provider, shall have immunity or other protection from liability in a State of a scope and extent that is not less than the scope and extent of immunity or other protection from liability accorded any local exchange carrier under Federal and applicable State law (whether through statute, judicial decision, tariffs filed by such local exchange carrier, or otherwise).

6. The myPhone Program.

Sorenson provides you with the option to link your various devices that run Sorenson Software through the myPhone program. If you choose to join a myPhone group, you consent to having all of the numbers in the group ring when any member of the group receives an incoming call. You consent to receiving all notifications of account changes at the email address, mailing address, or other contact information associated with your main videophone account. You further consent to having all the numbers in your myPhone group share information, including but not limited to CallerID, sign mail, video center, contact list, and blocked list.

If you join a myPhone group involving more than one person, everyone in the group will be granted access to some of your confidential proprietary network information (“CPNI”), including your CallerID, sign mail, video center, contact list, and blocked list. By joining a myPhone group involving more than one person, you agree to allow Sorenson to share your CPNI with all other members of your myPhone group for the purpose of providing your group with the myPhone service. You have the right to prevent Sorenson from allowing others to access your CPNI, and Sorenson has a duty, under federal law, to honor your request and protect the confidentiality of your CPNI. IF YOU DO NOT WISH TO SHARE YOUR CPNI WITH ANYONE ELSE, DO NOT JOIN A MYPHONE GROUP INVOLVING MORE THAN
ONE PERSON.
 You have the right to withdraw your consent to allow Sorenson to permit other myPhone group members to access to your CPNI at any time by removing yourself from the myPhone group. Your approval or denial of approval to allow Sorenson to share your CPNI is valid until you affirmatively revoke or limit such approval or denial. You may indicate your approval or denial of approval by joining or not joining a myPhone group, or by contacting a Sorenson customer information representative.

Sorenson retains sole discretion, for any reason and at any time, to determine that a myPhone group will be disbanded or to end the myPhone program. If your myPhone group is disbanded, Sorenson will notify you, and your videophone’s telephone number will ring only your videophone and no other devices. If you port your videophone’s service to another provider, your videophone’s telephone number will be transferred to the new provider, and your myPhone group will be disbanded.

7. Sorenson’s Obligations

10-Digit Numbers. The FCC requires VRS providers to offer functionally equivalent 10-digit telephone numbers. You must have a 10-digit number to make or receive calls using the Hardware and Software, with the exception of 911 emergency calls. To register for a 10-digit number from Sorenson, you must have a hearing or speech disability, you must need VRS to be able to communicate with other people, and you must know how to communicate in American Sign Language.

If you become ineligible for iTRS services because you are removed from the iTRS-User Registration Database, or if you have failed to connect the Hardware or Software associated with your 10-digit number to Sorenson’s network for a period of six months, Sorenson may reclaim the 10-digit number, and you agree that Sorenson may do so. For purposes of this paragraph, “connect the Hardware or Software associated with your 10-digit number” means having an active “heartbeat” on the Hardware or Software associated with the 10-digit number, which indicates to the Sorenson servers that the Hardware or Software has power and an active Internet connection, and is ready to send or receive communications from other callers via Sorenson’s VRS and point-to-point application. You do not need to place any VRS or point-to-point calls in order to be connected to Sorenson’s network and to retain your 10-digit number, and Sorenson will not consider whether you have made or received VRS calls in determining whether you have connected your 10-digit number to Sorenson’s network. You may request a new 10-digit number at any time if Sorenson has reclaimed your previous 10-digit number, but Sorenson will not be able to re-issue your previous 10-digit number to you. If you have any questions regarding your 10-digit telephone number(s), you may contact Sorenson by dialing 866-756- 6729 on the Hardware or Software or by sending an email to [email protected].

Default Provider. When you obtain a Sorenson telephone number for Hardware or Software, you are selecting Sorenson as your “default” provider of VRS. This means that all VRS calls to and from the local 10-digit telephone number(s) assigned to the Hardware or Software will be routed, by default, though Sorenson VRS. FCC regulations prohibit Sorenson from completing non-emergency VRS calls for you if you have not registered with a default provider.

As your default provider, Sorenson must comply with various legal requirements. Pursuant to these requirements, Sorenson will: (i) obtain from you your Registered Location; (ii) give you an

easy way to update your Registered Location information if it changes, without cost or additional equipment; and (iii) route all emergency 911 calls placed from the Hardware or Software via Sorenson VRS to the appropriate emergency personnel, and transmit the call-back number and other required information to the emergency response center. See Section 5 for more information on 911 emergency calls. IT IS IMPORTANT THAT YOU KEEP YOUR REGISTERED LOCATION UP TO DATE BECAUSE SORENSON WILL USE THAT LOCATION TO ROUTE 911 CALLS, AND TO PROVIDE TO 911 OPERATORS. FAILURE TO UPDATE YOUR REGISTERED LOCATION COULD DELAY OR PREVENT 911 RESPONSE IN AN EMERGENCY.

Privacy. Sorenson is committed to protecting the privacy of your Personally Identifiable Information. Any Personally Identifiable Information that is collected, maintained, or generated by the Hardware or Software will be subject to applicable terms and conditions of Sorenson’s Privacy Policy posted on Sorenson’s website at: https://sorenson.com/legal///.

8. NO WARRANTY, LIMITATIONS OF LIABILITY AND INDEMNIFICATION

No Warranty. SORENSON DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR PARTICULAR PURPOSE. Sorenson disclaims any and all warranties of quiet enjoyment, performance, and non-infringement. Sorenson also makes no warranty that the Hardware or Software will be error free or provide uninterrupted service or functionality.

Sorenson does not authorize anyone, including, but not limited to, Sorenson’s employees, independent contractors, agents, or representatives, to make a warranty of any kind on Sorenson’s behalf and you should not rely on any such statement. Sorenson does not represent, warrant, or guarantee that its relay interpreters meet the various interpreting requirements mandated by the laws of any State, or that its interpreters are trained, authorized, or certified to provide VRS pertaining to any particular area of expertise, including medical, mental health, or legal.

LIMITATIONS OF LIABILITY. You agree that Sorenson shall not be responsible or liable for any claims or causes of action that arise from your use of the Hardware or Software, from your use of VRS, or from the use of the Hardware or Software by any third party, even if Sorenson has been negligent. Without limiting the foregoing, Sorenson will not be liable for any cost or damage arising either directly or indirectly from (i) your failure to comply with this Agreement, including your use or misuse of the Hardware or Software; (ii) the porting of the telephone number(s) assigned to the Hardware or Software to a default provider other than Sorenson; or (iii) Sorenson’s termination, suspension, restriction, or cancellation of your license to use the Hardware or Software and/or Sorenson’s retrieval or disabling of the Hardware or Software. In no event shall Sorenson, its employees, shareholders, officers, or directors be liable for punitive, reliance, or special damages, or for indirect or consequential damages, including but not limited to lost profits or revenue or increased costs of operation. These limitations apply even if the damages are foreseeable or we are told they are possible, and these limitations apply to any claim no matter how that claim is styled or on what legal grounds (such as contract, tort, statute, misrepresentation) it is based. If Sorenson is nevertheless found liable for any damage to person or property, Sorenson will not be liable for more than the amount of actual direct damages to the person or property.

Indemnification. You agree to indemnify and hold Sorenson and its shareholders, officers, directors, employees, agents, independent contractors, and affiliated entities harmless for all costs, fees, expenses, and damages of any nature whatsoever related to any claims arising from or related to your use of the Hardware or Software or from the use by any other person of the Hardware or Software licensed to you, including court and arbitration costs, attorneys’ fees, and the costs of other professionals, unless such claims are based solely on Sorenson’s gross negligence or willful misconduct.

9. DISPUTE RESOLUTION AND GOVERNING LAW

This Section provides for resolution of Disputes through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury or through a class action. You may continue to have certain rights to obtain relief in small claims court or from a federal or state regulatory agency.

BINDING ARBITRATION. You and we agree to resolve all Disputes through individual binding arbitration or in small claims court, instead of courts of general jurisdiction. The arbitration will be conducted by one arbitrator using the procedures described by this Section 8. The arbitration will take place in Salt Lake City, Utah, or if you elect, in your County of residence.

The arbitration shall be administered by JAMS pursuant to the Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules. If no disputed claim or counterclaim exceeds $250,000, not including interest or attorneys’ fees, the arbitration shall be administered under the JAMS Streamlined Arbitration Rules and Procedures as modified by this Agreement. Judgment on the Award may be entered in any court having jurisdiction.

Notwithstanding any JAMS rule to the contrary or any other provision in arbitration rules chosen by agreement, we each agree that all issues regarding the Dispute are delegated to the arbitrator to decide, including any disagreements regarding the scope and enforceability of this agreement to arbitrate. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms.

You and Sorenson agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and Sorenson agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If any portion of this paragraph is found to be unenforceable, then the entirety of this Section 9 shall be null and void.

The arbitration process established by this Section 9 is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16. You and Sorenson each agree that the FAA’s provisions—and not state law—govern all questions of whether a Dispute is subject to arbitration. To the extent this Agreement conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply. However, nothing in this paragraph will require or allow you or Sorenson to arbitrate on a class-wide, representative, or consolidated basis.

ARBITRATION AND FILING PROCEDURES. Before you take a dispute to arbitration, you must first write to us at Sorenson Communications, LLC, c/o Legal Dept., 4192 South Riverboat Road, Suite 100, Salt Lake City, Utah 84123, U.S.A., and give us an opportunity to resolve the dispute. Similarly, before Sorenson takes a dispute to arbitration, Sorenson will first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty days from the date you or Sorenson is notified by the other of a dispute, then either party may commence an arbitration before JAMS. Information about the JAMS, the arbitration process, JAMS’s arbitration rules and procedures, and JAMS’s fees is available from JAMS on the Internet at www.jamsadr.com.

Any claim or Dispute subject to arbitration under this Agreement must be brought within two (2) years after the date the basis for the claim or dispute first arises.

Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys’ fees, and expenses for witnesses, document production and presentation of evidence. Unless prohibited by law, the party prevailing before the arbitrator shall be entitled to recover the JAMS’s fees and the expenses of the arbitrator from the other party.

Governing Law. This Agreement will be governed by the law of the State of Utah, without regard to its choice of law rules, except that the arbitration provisions of this Agreement will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use the Hardware or Software.

10. General Terms.

Acts Beyond Our Control. Sorenson will not be responsible to you for any delay, failure in performance, loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, weather, strike, embargo, labor disputes, civil or military authority, war, terrorism, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.

Assignment. Sorenson can assign all or part of our rights or duties under this Agreement without notifying you. In the event of an assignment, Sorenson shall have no further obligations to you with respect to any duties that may have been assigned.

Entire Agreement. This Agreement constitutes the entire agreement between you and Sorenson and supersedes all prior agreements, understandings, statements, and representations, whether written or oral, regarding the Hardware and Software. No written or oral statement, advertisement, or service description not expressly contained or incorporated by reference in the Agreement will be allowed to contradict, explain, or supplement it, except pursuant to the “Changes to this Agreement” paragraph below.

Changes to this Agreement. Sorenson may change the terms or conditions of this Agreement from time to time. If Sorenson makes any changes to the terms or conditions set forth in this Agreement, Sorenson will notify you. If you do not agree to the terms of any revisions to this Agreement, you should cease use of the Hardware or Software and immediately contact Sorenson. Your continued use of the Hardware or Software following notice of any changes to this Agreement constitutes your consent to be bound by the terms of this Agreement as revised.

No Third Party Rights. This Agreement does not provide any third party with a remedy, claim, or right of reimbursement.

Notices. Notices from you to Sorenson must be addressed as follows: Legal Dept., Sorenson Communications, LLC, 4192 South Riverboat Road, Suite 100, Salt Lake City, Utah 84123, U.S.A. Sorenson’s notice to you, to the extent applicable, may be made by postcard, letter, relay service call, email, or software Update. You agree to notify us in writing promptly in the event you change your address, including but not limited to your email address.

EQUIPMENT AND CUSTOMER CARE. If you have a suggestion, concern, or question about the Hardware, Software, or Sorenson VRS, you can send your comments to us by email to [email protected]. Please note that we cannot guarantee the confidentiality of any business information, ideas, concepts, or inventions you choose to send us. If you have any problems with the Hardware or Software, you can email us at [email protected], or contact our technical support staff through the Hardware or Software.

Termination. This Agreement will automatically terminate if you fail to comply with any term or condition of this Agreement. Upon termination, you agree to return the Hardware and Software and to destroy any Software copy not returned (e.g. any copy stored on any Operating Device). You may relinquish your rights under this Agreement at any time by returning the Hardware and Software to Sorenson and by destroying all copies of the Software in your possession or control not so returned. See Section 4 of this Agreement for how to initiate the return of Sorenson Hardware.

Severability. If any part of this Agreement is found invalid, the rest of the Agreement will remain valid and enforceable. The part that is found invalid shall be replaced with terms under valid law that most closely matches the intent of the parties as manifested by this Agreement.

Effective Date. This Agreement shall be deemed effective as of the date on which the Hardware or Software is provided to you by Sorenson.

Continuing Effect. Sections 4, 5, 7, 8, and 9 of the Agreement, and any other portion of the Agreement so designated, will continue to apply after the rest of the Agreement ends.

Open Source Usage. The Software and Hardware operate using software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/source/license.html) and libraries derived from the FFmpeg (http://ffmpeg.org/legal.html) that are licensed under the GNU Lesser General Public License (LGPL) version 2.1. Sorenson does not claim any ownership of the software, libraries, or code of the Open SSL Project or FFmpeg. Nothing in this Agreement shall be deemed to restrict or limit your exercise of any rights granted to you under the LGPL.

AVC License. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

Revision Date: This Agreement was last updated and posted on Sorenson’s Web Page on April 28, 2017.

Download the Sorenson Communications, LLC EULA »

Sorenson Communications, LLC End User License Agreement

Terms, Conditions & Acceptable Use Policies

Governing Language. The English language version of this agreement shall be controlling in all respects, notwithstanding any translation of this agreement made for any purpose whatsoever. If any translation of this agreement conflicts with the English version or contains terms in addition to or different from the English version, the English version shall prevail.

Effective Date: November 29, 2022

These Terms and Conditions (“Terms and Conditions”) form a legal agreement between SORENSON COMMUNICATIONS, LLC. and you, the individual (“you” and “your”) concerning your access to and use of the various services offered through the Websites and the Platforms (as defined below). Use of any of the Websites or Platforms constitutes your acceptance of these Terms and Conditions and our Privacy Policy and applicable Privacy Notice, which can be accessed at https://sorenson.com/interpreting-services/legal/

Sorenson Communications, LLC on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to CaptionCall, LLC and Sign Language Interactions Ltd (collectively referred to as “Sorenson”, “we”, “us”, or “our”), Sorenson makes certain video remote interpreting (“VRI”), captioning, and communication access real-time translation (CART) services available to you (collectively, the “Services”). Sorenson owns and operates various publicly available websites, including without limitation, www.sorenson.com, www.captioncall.com, and www.signlanguageinteractions.com; (collectively, “Websites”) and various web-based, add-in, connector, mobile, or other software applications, including without limitation applications you download from the Microsoft Office Store or acquire from within the settings of a Microsoft Office product, or applications such as Google Meet, Webex, or Zoom (collectively, “Platforms”).

BY USING THE WEBSITES AND/OR THE PLATFORMS, YOU EXPRESSLY AGREE TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU SHOULD IMMEDIATELY CEASE ALL USE OF AND ACCESS TO ALL OF THE WEBSITES AND PLATFORMS. PLEASE PRINT A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.

Modifications to these Terms and Conditions

Sorenson may in its sole discretion, without prior notice to you, revise these Terms and Conditions at any time. Should these Terms and Conditions change materially, Sorenson will update the Effective Date noted above and post a notice regarding the updated Terms and Conditions on the Websites. The amended Terms and Conditions will also appear when the Platforms are accessed by you and you will need to acknowledge your agreement to the amended Terms and Conditions prior to being able to continue to use the Platforms. If you do not agree to the terms of the amended Terms and Conditions, your sole and exclusive remedy is to discontinue your use of the Websites and Platforms and you will be deemed to have terminated these Terms and Conditions. Amended Terms and Conditions will be effective as of the Effective Date unless otherwise stated. By accessing or using the Websites and the Platforms after such changes are posted you agree and consent to all such changes.

Access to the Platforms

You may access and use the Platforms via remote access connectivity. Sorenson grants you a limited, non-exclusive, non- sublicensable, revocable, non-transferable license to use the Platforms in accordance with these Terms and Conditions. In order to use the Platforms, you may be asked to register an account and create login information, including without limitation, username and passwords. You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone. You must immediately notify Sorenson of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the Platforms by email to [email protected].

Your Representations and Warranties

By using or registering on the Platforms, you represent and warrant the following: (i) you are at least eighteen (18) years of age, (ii) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian,

(iii) you have the legal ability and authority to enter into these Terms and Conditions with Sorenson, (iii) the information you have provided to Sorenson in any registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party’s use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt Sorenson’s or its vendors’ security measures, (vii) if any information you provide to Sorenson becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Sorenson, (viii)

Termination

If you violate these Terms and Conditions, your ability to use the Websites and/or Platforms will be terminated. Sorenson may, in its sole discretion, terminate your access to the Websites and/or Platforms, or any portion thereof, for any reason whatsoever without prior notice. These actions are in addition to any other right or remedy Sorenson may have available at law. Further, Sorenson shall not be liable to you or any third party for any such termination or discontinuance. You may terminate these Terms and Conditions by ceasing to access and use the Websites and Platforms. Upon any termination of these Terms and Conditions you must immediately cease use of the Websites and Platforms. To the extent permitted by applicable law, the disclaimers, limitations on liability, termination and your warranties and indemnities shall survive any termination of these Terms and Conditions.

User Obligations

No Unlawful or Wrongful Use. You agree:

  • to comply with all applicable laws with respect to the Websites and Platforms and Services;
  • not to engage or participate in communications or conduct of an abusive, pornographic, lewd, obscene, harassing, fraudulent, or unlawful nature while using the Websites and Platforms;
  • not to record, forward, post on the Internet, or transmit the voice, image, and/or likeness of any Sorenson employee in any way for any purpose, or to store, retrieve, use, or facilitate the use of, the voice, image, and/or likeness of the Sorenson employee in any way other than as necessary to permit the provision of Services;
  • not to use the Services in a way that interferes with Sorenson’s ability to provide VRI or point-to-point communications capability to you or other users and not to use the Platforms in a way that impinges on any other user or his or her enjoyment or use of the Services;
  • not to use the Hardware, Software, Sorenson’s VRS, or any of Sorenson’s systems or servers to infringe on any intellectual property rights, or other proprietary rights, including, but not limited to, trademark, copyright, patent, and trade-secret rights;
  • not to violate or breach in any way the security of Sorenson’s website, Sorenson’s networks, or any computer or device owned by Sorenson.

Without limiting the foregoing, the following types of computer intrusions are prohibited: disseminating or planting viruses; causing a denial of service attack which interferes with access by authorized users; retrieving personal or proprietary information without authorization; or causing the transmission of any other program, information, code, or command that may damage the integrity or availability of data, a program, a system, or information. Any such intrusions may result in criminal or civil liability. Sorenson has the right to (1) discontinue or suspend, without advance notice, your use of the Hardware or Software or VRS for any reason or no reason, including if it becomes aware that you have breached the Agreement; (2) investigate a potential violation of any provision of the Agreement; (3) disclose to the full extent permitted by law any suspected use of the Websites and Platforms that Sorenson believes is unlawful or injurious to the rights, property, or safety of Sorenson, its employees, users, and/or members of the public; and (4) seek reimbursement and damages in the event of a violation of this Agreement.

Privacy Matters

You understand and hereby acknowledge that your use of the Platforms and Services may require your image and/or voice to be transmitted over the Internet. You further understand that due to the nature of the Internet and/or wireless communications, any privacy right, copyright, or other right or interest in your voice, image, or likeness may be lost with respect to any specific transmission as a result of such transmission. You authorize and specifically grant permission to Sorenson and any applicable third- party service providers to transmit your voice, likeness, and/or image over the Internet solely for the purpose of providing Services and point-to-point calls as needed, and you further release and agree to hold Sorenson harmless from any and all responsibility for any such loss of rights and/or interests resulting from transmission of your voice, likeness, and/or image over the Internet. The foregoing shall not be construed as consent to the use of your voice, likeness, or image for purposes other than delivery of Services.

Intellectual Property Rights and Content

Sorenson is the sole and exclusive owner of the Websites and Platforms, including any and all copyright, patent, trademark, trade secret and other ownership and intellectual property rights, in and to the Websites and Platforms and any related materials and documentation. No title or ownership of the Websites and Platforms or any portion thereof is transferred to you hereunder.

Sorenson reserves all rights not expressly granted hereunder. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Websites and/or Platforms.

External links

The Websites and Platforms may contain links to third-party websites. Linked sites are not under the control of Sorenson, and Sorenson is not responsible for the content of any linked site. Links are provided as a convenience only, and a link does not imply that Sorenson endorses, sponsors, or is affiliated with the linked site. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites; these Terms do not apply to other websites. Sorenson disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.

No Endorsements

Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, company name or otherwise does not constitute or imply the endorsement or recommendation of such by Sorenson. Any views expressed by third parties on the Websites and Platforms are solely the views of such third party and Sorenson assumes no responsibility for the accuracy or veracity of any statement made by such third party.

Indemnification and Limitation of Liability

You agree to defend, indemnify and hold Sorenson, its officers, directors, employees, shareholders, affiliates, third-party contractors, agents, licensors and suppliers (each a Sorenson Party and collectively Sorenson Parties), harmless from and against any claims, actions or demands, losses, liabilities, damages, costs, expenses and settlements (including without limitation reasonable attorney and accounting fees), resulting from or alleged to result from, directly or indirectly, your (a) violation of these Terms and Conditions; (b) access to or use of the Platform and Websites; and (c) provision of other disclosure to Sorenson of any other information or data and the use of same by Sorenson or other Sorenson Party as contemplated hereunder.

IN NO EVENT SHALL SORENSON BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE WEBSITES OR PLATFORMS OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SUCH PRODUCTS, GOODS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Sorenson shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond Sorenson’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

The terms of these Terms and Conditions that limit liability reflect an informed voluntary allocation of risk; such allocation represents a material part of these Terms and Conditions. You agree that the limitations of liabilities set out in these Terms and Conditions are fair and reasonable in the circumstances.

Disclaimer

The Websites and Platforms are provided on an “as is” and “as available” basis and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Sorenson disclaims all representations, warranties, and conditions, express or implied, including, but not limited to, implied condition or warranties of merchantability and fitness for a particular purpose. Sorenson does not warrant that the Websites and Platforms will be uninterrupted or error-free, that defects will be corrected or that the Websites and Platforms or the server that makes it available are free of viruses or other harmful components.

Sorenson makes no guarantees and disclaims any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness of any content posted on the Website and Platforms for a particular purpose. Sorenson Heath assumes no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Websites and/or Platforms.

Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Children

The Websites and Platforms are not intended for children under the age of 13. If you are under 13 years of age, please do not use or access the Websites or Platforms at any time or in any manner. By using the Websites or Platforms, you affirm that you are over the age of 13. Sorenson does not seek through the Websites or Platforms to gather personal information from or about persons under the age of 13 without the consent of a parent or guardian.

Dispute Resolution and Governing Law

This Section provides for resolution of Disputes through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury or through a class action. You may continue to have certain rights to obtain relief in small claims court or from a federal or state regulatory agency.

Binding Arbitration

You and we agree to resolve all disputes through individual binding arbitration or in small claims court, instead of courts of general jurisdiction. The arbitration will be conducted by one arbitrator using the procedures described by this Section. The arbitration will take place in Salt Lake City, Utah, or if you elect, in your County of residence.

The arbitration shall be administered by JAMS pursuant to the Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules. If no disputed claim or counterclaim exceeds $250,000, not including interest or

attorneys’ fees, the arbitration shall be administered under the JAMS Streamlined Arbitration Rules and Procedures as modified by this Agreement. Judgment on the Award may be entered in any court having jurisdiction. Notwithstanding any JAMS rule to the contrary or any other provision in arbitration rules chosen by agreement, we each agree that all issues regarding the Dispute are delegated to the arbitrator to decide, including any disagreements regarding the scope and enforceability of this agreement to arbitrate. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms.

You and Sorenson agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and Sorenson agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any 13 form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. If any portion of this paragraph is found to be unenforceable, then the entirety of this Section 9 shall be null and void. The arbitration process established by this Section 9 is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16. You and Sorenson each agree that the FAA’s provisions—and not state law—govern all questions of whether a Dispute is subject to arbitration. To the extent this Agreement conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply. However, nothing in this paragraph will require or allow you or Sorenson to arbitrate on a class-wide, representative, or consolidated basis.

Arbitration and Filing Procedures

Before you take a dispute to arbitration, you must first write to us at Sorenson Communications, LLC, c/o Legal Dept., 4192 South Riverboat Road, Suite 100, Salt Lake City, Utah 84123, U.S.A., and give us an opportunity to resolve the dispute. Similarly, before Sorenson takes a dispute to arbitration, Sorenson will first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty days from the date you or Sorenson is notified by the other of a dispute, then either party may commence an arbitration before JAMS. Information about the JAMS, the arbitration process, JAMS’s arbitration rules and

procedures, and JAMS’s fees is available from JAMS on the Internet at www.jamsadr.com. Any claim or Dispute subject to arbitration under this Agreement must be brought within two (2) years after the date the basis for the claim or dispute first arises. Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys’ fees, and expenses for witnesses, document production and presentation of evidence. Unless prohibited by law, the party prevailing before the arbitrator shall be entitled to recover the JAMS’s fees and the expenses of the arbitrator from the other party. Governing Law. This Agreement will be governed by the law of the State of Utah, without regard to its choice of law rules, except that the arbitration provisions of this Agreement will be governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use the Hardware or Software.

Waiver

No delay or omission by Sorenson to exercise any right or power it has under these Terms and Conditions or to object to the failure of any covenant of you to be performed in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. Any waivers by Sorenson must be in writing and signed by an authorized representative of Sorenson.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Sorenson as it relates to the access to, and use of, the Platform and Websites and the subject matter of these Terms and Conditions and supersede all prior or contemporaneous agreements, negotiations, representations and proposals, written or oral between Sorenson and you.

Electronic Documents

This electronic document, and all other electronic documents referred to or incorporated herein, will be: (a) deemed for all purposes to be a “writing” or “in writing”, and to comply with all statutory, contractual, and other legal requirements for a writing; and (b) legally enforceable as a signed agreement. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial proceedings or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Assignment

These Terms and Conditions are personal to you, and are not assignable, transferable, or sublicensable by you except with Sorenson’s prior written consent. Sorenson may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.

Language

English shall be the language of these Terms and the parties waive any right to use and rely upon any other language or translations*. Il est la volonté expresse des parties que les présentes Conditions d’utilisation et tous les documents qui s’y rapportent soient rédigés en langue anglaise, exception faite des documents pour lesquels la loi exige l’usage exclusif du français.*

Contact/Notices

Notices from you to Sorenson must be addressed as follows:

Legal Dept., Sorenson Communications, LLC
4192 South Riverboat Road, Suite 100
Salt Lake City, Utah 84123, U.S.A.

Sorenson’s notice to you, to the extent applicable, may be made by postcard, letter, relay service call, email, or software Update. You agree to notify us in writing promptly in the event you change your address, including but not limited to your email address. Sorenson may provide notices or communications to you on the Websites and/or Platforms and you agree that such notices shall constitute notice to you whether or not you actually access the notice.

[email protected]

Download Sorenson Interpreting EULA »

FCC Agreement

Thank you for your interest in our services. In order to provide you with service, we will present you with several different types of agreements, including regulatory agreements, certifications, disclosures, notices, and consents.

By accepting, you:

  • Provide your general consent to use electronic agreements and signatures throughout our relationship with you. The agreements we provide to you, or that you sign or agree to at our request, may be in electronic form and delivered to you in a variety of ways, including over our phone, mobile application, website, and other devices. You agree to use these various means of delivery to display agreements and to enter into these agreements and any future, updated versions of them. Without your consent, you cannot use our service. Withdrawal of consent later will result in termination of our service. You may withdraw your consent by contacting customer service. Your acceptance of this consent and the agreements we present to you will constitute your legally binding electronic signature. If requested, we will provide a paper version of any electronic agreement we present to you or you can request that customer service email you a copy of any electronic agreement in a computer-readable format. In the future, you can obtain additional copies at https://www.sorenson.com/legal or by calling Customer Care with your videophone at 1-801-386-8500.
  • Agree to select Sorenson as your default provider for Video Relay Service, as described below, which means that outgoing and incoming calls will be placed through Sorenson by default, unless you or the other party “dials around” to another provider. If you are not porting in a telephone number, you request Sorenson to provide you a ten-digit telephone number.
  • Request that Sorenson open a Video Relay Service account in your name and that Sorenson provide you a ten-digit telephone number for that account.
  • UNDERSTAND THAT IN ORDER TO PROPERLY ROUTE 911 CALLS TO LOCAL EMERGENCY SERVICE PROVIDERS, YOU MUST PROVIDE SORENSON THE ADDRESS WHERE YOU WILL USE YOUR SORENSON VIDEOPHONE. You can update your 911 address using your ntouch software or by contacting customer support.
  • Affirmatively acknowledge that you have received, read, and understood the document found at https://www.sorenson.com/legal/ , which among other things (1) limits your ability to sue Sorenson, its agents, and its contractors for claims arising out of your use of VRS; (2) describes important limitations regarding the ability to use VRS to dial 911; and (3) contains important information about ten-digit numbering.
  • Affirmatively acknowledge that you have received, read, and understood the advisory on process for obtaining toll-free numbers found at https://www.sorenson.com/frequently-asked-questions
  • Affirmatively agree, as described below, that Sorenson can and may disclose certain personal information (described below) to the TRS User Registration Database, which will be made available for review by the Federal Communications Commission, the TRS Fund Administrator, their respective agents and any person or entity designated by either of them for access to the database. You further acknowledge that failing to provide consent will result in being denied video relay service.
  • Affirmatively acknowledge that before Sorenson can provide you Video Relay Service, the FCC requires the collection of certain information and that it is imperative for you to provide complete and accurate answers to the information requested.

SELECTION OF SORENSON AS YOUR DEFAULT PROVIDER AND PORTING YOUR TELEPHONE NUMBER

Selecting Sorenson as your “default provider” for that ten-digit telephone number means that outgoing and incoming calls will be placed through Sorenson by default, unless you or the other party “dials around” to another provider.

If you wish to port an existing VRS telephone number from another default provider to Sorenson, you may do so by following the instructions listed here: https://www.sorenson.com/porting/. If you choose to port your number from another provider, Sorenson will issue you a temporary ten-digit number (as described above) until the process of porting your existing number is completed, after which Sorenson will become the default provider for the ported number.

You may:

  1. Obtain a telephone number from, and register with, your default provider of choice— notwithstanding any prior relationship you may have had with another provider;
  2. Change default providers at any time and, in doing so, retain your telephone number by porting the number to the new default provider;
  3. Make calls through, and receive calls from, any provider (and you are not limited to making or receiving calls through your default provider).

In addition,

  1. Sorenson cannot condition the ongoing use or possession of equipment, or the receipt of different or upgraded equipment, on your continuing to use Sorenson as your default provider.

CONSENT TO DISCLOSURE OF PERSONAL INFORMATION

To ensure proper administration of the TRS program, the FCC requires all VRS providers to collect and submit specific data to the TRS User Registration Database (TRS-URD). The following account information will be submitted to the database and made available for review by the Federal Communications Commission, the TRS Fund Administrator, their respective agents and any person or entity designated by either of them for access to the database:

Full Name Residential Address
Ten-digit telephone number for your account 911 Address
Birthdate
Last four digits of your Social Security Number
Selected VRS provider name and dates of service initiation and termination
A digital copy of your self-certification of eligibility for VRS and the date obtained by the provider
The date on which your identification was verified by the provider
The date on which you last placed a point-to-point or relay call

In addition, under certain circumstances, the FCC requires VRS providers to collect and retain documentation to confirm the validity of a user’s identity or address. The FCC may require that VRS providers submit validation documentation for review and retention by the TRS-URD Administrator. Therefore, if we collect validation documentation from you, we may submit them to the Federal Communications Commission, the TRS Fund Administrator, their respective agents, and any person or entity designated by either of them to access the information.

For more information about the other ways in which Sorenson may use or disclose your personal information (including the types of information discussed in this document), please see our Privacy Policy found at https://www.sorenson.com/legal/.

By clicking on the ‘Accept’ button, you consent to allow Sorenson to share your registration information as described above with the TRS-URD.

SELF-CERTIFICATION

By clicking ‘Accept’, you certify that you have a hearing or speech disability and that you need VRS to be able to communicate with other people. You further certify that you understand that the cost of VRS calls is paid for by contributions from other telecommunications users to the interstate Telecommunications Relay Service Fund.

If you are a parent, guardian, or legal representative obtaining Sorenson Hardware or Software on behalf of and for use by a minor child or other person, you certify that the child or other person has a hearing or speech disability and needs VRS to be able to communicate with other people. You further certify that the child or other person understands that the cost of VRS calls is paid for by contributions from other telecommunications users to the interstate Telecommunications Relay Service Fund.

Download FCC Agreements »

Download FCC Agreements »

User Registration Database (URD)

As part of the FCC’s ongoing commitment to strengthen the Video Relay Service program, the Commission ordered the creation of a centralized database of all VRS users called the Telecommunication Relay Service User Registration Database, also known as the TRS-URD.

Individual Registration

The FCC requires that VRS providers collect certain personal information from their VRS customer. This information includes a customer’s (1) full legal name; (2) full residential address; (3) last four digits of their Social Security Number (SSN) or Tribal Identification Number (TIN); and (4) date of birth (DOB).

Failing to provide the required information, or supplying inaccurate information, will result in being the customer being denied video relay service.

The customer’s information is submitted to the TRS-URD and verified for accuracy. If there are any issues with the verification of the name, address, SSN, or DOB, our Customer Care team works with our customers to manually verify their information. This verification may require that we obtain from the customer validation documentation to confirm the validity of the customer’s identity or address. The documentation can include the following document types (a full list can be found on the last page):

  • an unexpired driver’s license
  • an unexpired States government, military or state issued ID
  • a birth certificates
  • a current income statement from an employer, paycheck stub, or W-2
  • a current Utility bill (telephone, electric, water, gas, or internet)
  • a current Bank/Credit Card/Loan Statement

If the customer does not have a social security number or Tribal Identification number, the FCC provides for an alternative process to verify the customer’s identity and address. Sorenson will assist customers through this process.

For further information about the registration requirements and process, please contact the FCC at ASL Support Line by calling 1-844-432-2275 directly on videophone. Please click here /to learn more about the FCC’s requirements and process.

Enterprise and public videophone registration

The FCC requires the registration of all public and enterprise video phones that are accessible to VRS users outside of the home setting. VRS providers are required to gather and submit the following information for registration into the TRS-URD:

  • Name of the organization, business, or agency (“Entity”) where the videophone is located
  • Physical (Headquarter) address of the Entity
  • Registered Location of the videophone
  • Whether the videophone is a public or enterprise videophone (47 C.F.R. § 64.601)
  • For a videophone indicated as enterprise, the location type where the videophone is located within the Entity.
  • Service initiation date
  • Name of the individual responsible for the videophone(s) (“Entity POC”)
  • Date certification of use was obtained
  • Whether or not the videophone is assigned to a hearing individual who knows sign language

For more information, please review the Enterprise Registration FAQs and the Consent and Certification agreements found here. You may also contact Customer Care at 866-756-6729.

Validation Documentation
Bank/Credit Card/Loan Statement (not issued more than 24 months)
Birth certificate
Car Insurance Card (not issued more than 24 month)
Certificate of Naturalization or Certificate of U.S. Citizenship
Current income statement from an employer, paycheck stub or W-2+ (not older than 24 months)
Current mortgage or lease agreement^ – Document showing property being leased or mortgaged; documents must be fully executed/signed by all parties including the registering user, and pages showing name, address and signatures must be included (not issued more than 24 months)
Current mortgage or lease statement – documents showing rent or mortgage payment due/received (not issued more than 24 months)
Dated Residency Attestation Letter – must include registering user’s name, address, & signature of property manager (not issued more than 24 months)
Dated Residency Confirmation Postcard-Provider Distributed/Received (not issued more than 24 months)
Divorce Decree/Agreement
Employer provided work ID or employee ID (not issued more than 24 months)
Government assistance program documents which include the individual’s name and date of birth – documentation must address eligibility/receipt of benefits (not issued more than 24 months)
Government assistance program documents which include the name and address of the individual – documentation must address eligibility/receipt of benefits (not issued more than 24 months)
Insurance Statement/Bill– i.e. car, life, property, health, etc. (not issued more than 24 months)
IRS Form 1095 (A, B, C) (not older than 24 months)
IRS Form 1099 (not older than 24 months
Marriage License
Medical Bill (not issued more than 24 months)
Military discharge documentation
Prior year’s state, federal or Tribal tax return+ (not older than 24 months)
Retirement/pension statement of benefits (not issued more than 24 month)
School Transcript (not issued more than 24 months)
Student ID (not issued more than 24 months)
Unemployment/worker’s compensation statement of benefits^ (nor issued more than 24 months)
Unexpired driver’s license
Unexpired health insurance card
Unexpired passport
Unexpired Permanent Resident Card or unexpired Permanent Resident Alien Card
Unexpired United States government, military or state issued ID
United States issued Employment Authorization Card
United States issued Visa
USPS Issued Permanent Change of Address Documentation (not issued more than 24 months)
Utility bill- including phone bill (electric, water, gas, internet) (not issued more than 24 months)

Download the URD Information Form »

HIPAA

The Department of Health and Human Services’ Office for Civil Rights (“OCR”) has issued guidance that specifically addresses whether a Telecommunications Relay Service (“TRS”) Provider, such as CaptionCall is required to enter into a business associate agreement with a health care provider or other HIPAA covered entity. OCR has concluded that “a business associate contract is not required” when a covered health care provider and a patient communicate through TRS. No business associate agreement is required because the TRS [provider]

CaptionCall also is not a “business associate” when it accepts a certification for a new user. First, the certification generally will be transmitted to CaptionCall pursuant to the express, written consent of the patient, which likely eliminates the need for a business associate agreement. Even if that is not the case, CaptionCall is not receiving patient information or providing service “on behalf of” that provider, nor is it providing services—such as accounting, administrative, or legal work—to the covered provider. Instead, CaptionCall is receiving patient information in order to provide relay services to the patient. Thus, no business associate agreement is required solely because CaptionCall receives a certification from a covered provider.

is not acting for or on behalf of the covered entity and is not the covered entity’s business associate.”

CaptionCall

CaptionCall Mobile Terms of Service

Effective as of Nov 1, 2022; subject to change

Hello and welcome to CaptionCall Mobile! Our application provides a real time captioning service for people with hearing loss that need captioning when using the phone. Before using our Services, we ask that you read these Terms of Service (these "Terms") and our Privacy Policy. By using our Services, you agree to these Terms and our Privacy Policy.

These terms contain a commitment from you to arbitrate any disputes and a waiver of your right to participate in any class action lawsuit against us. Prior to using our Services, before downloading, installing, or visiting our Services online, you should read these Terms and our Privacy Policy carefully.

Section 1. Acceptance of Terms.

These Terms constitute a legally binding agreement between you and CaptionCall, LLC. ("CaptionCall", "Company", "we", "us" or "our") with respect to your use of our website located at www.sorenson.com (our "Site") and the CaptionCall Mobile application (our "App"). Our App and the real time captioning service for people with hearing loss made available through the App, along with our Site, are collectively referred to as our "Services" in these Terms. By using, downloading, installing, or accessing any of our Services, regardless of the extent to which you use them or the capacity in which you use them, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you are prohibited from using our Services.

Section 2. An Overview of Our Services.

Our Services are made available free of charge to people with hearing loss who are qualified based on the FCCs Internet Protocol Captioned Telephone Service (IP CTS) Program (the "FCC Program"). The FCC Program is designed to ensure that people who are deaf or hard-of-hearing have available to them a functionally-equivalent phone service. Our Services are made available at no-cost to people with hearing loss that need captioned telephone service who are qualified based on the FCCs Internet Protocol Captioned Telephone Service (IP CTS) Program (the "FCC Program").

Section 3. Use of Our Services.

In order to be eligible to use our Services, you must be a Qualified Person as designated by the FCC Program. Accordingly, you specifically certify, represent, and warrant to us that you have a hearing loss that necessitates the use of this captioned telephone service and as such are a "Qualified Person" per the FCC Program. You further represent and certify that: (a) you are eligible under the FCCs rules to use the Service as a Qualified Person; (b) you will use the Service only for communications permitted by FCC rules; and (c) you will observe all statutory and regulatory requirements governing the use of the Service. We encourage you to review applicable FCC Regulations prior to using our Services, including, without limitation, those found at 47 C.F.R. §§ 64.601 - 64.613 and at www.fcc.gov.

You agree that your use of our Services is for your individual purposes only and is necessary to assist you in communicating via the telephone because of your status as a Qualified Person. You acknowledge and agree that the Service is not intended for commercial or unlawful purposes, such as transcription services or to record a telephone conversation in an illegal or clandestine manner.

You agree that when you sign up to use our Services, all information that you provide to us is true, correct, and complete and that by submitting your registration information, you are self-certifying that you are in fact a Qualified Person under the FCC Program and FCC Rules. If you are not a Qualified Person, you agree to pay any expenses, fees and/or penalties associated with your unauthorized use of our Services.

Section 4. Services License.

Some of our Services are downloadable software which you need to download onto your computer or mobile device in order to use. In these cases, provided you are abiding by these Terms, we grant you a limited, revocable, non-sublicensable, non-transferable, non-assignable, non-exclusive license to download a single copy, access, install and use such downloadable software, solely for your individual personal use of the Services. You agree not to install any downloadable software constituting a portion of our Services on to any computer or mobile device not owned by you or for which you do not have the permission of the owner of such computer or mobile device.

Section 5. Service Use Restrictions.

In connection with your use of our Services, you agree you shall not:

  • Use our Services except as allowed in these Terms.
  • Use any scripts, spiders, robots, or other automated mechanisms to access our Services, unless we provide them to you.
  • Use our Services to violate any law, rule, or regulation or attempt to do so.
  • Use our Services to harass, abuse, record for unlawful purposes, defame or otherwise infringe or violate the rights of any other party.
  • Impair the use of our Services by anyone else or interfere with the proper functioning of our Services.
  • Attempt to override or circumvent any of the security features of our Services.
  • Use our Services to transfer any corrupted files, viruses, trojan horses, worms, spyware, time bombs, cancelbots, or any other similar software or programs.
  • Misrepresent who you are or information about you when you use our Services, including the information you provide to us in setting up an account with us.
  • Disassemble, reverse engineer, decompile, or access the source code of any portion of our Services.
  • Parse or use only certain elements of our Services unless we enable you to do so.
  • Include our Services into any other service, application, or product.
  • Copy, rent, sell, distribute, assign, license, sublicense, lease or otherwise transfer any of the Services we provide to you to any third party.
  • Alter, adapt, translate, or create any derivative works from our Services.
  • Alter, remove, or obscure any proprietary notices, warranty notice and/or warranty disclaimers that appear within or on our Services.
  • Violate any applicable law, rule, regulation, terms of service, or other legally binding agreement, including applicable export laws, in connection with your use of our Services.

Your use of our Services in violation of any of the foregoing prohibitions shall constitute your breach of these Terms and is strictly prohibited.

Section 6. Registration Requirements.

Registration is required for use of our Services. You agree that all information you provide at the time of registration, to the extent required, is current, correct, and complete. You further agree to provide us with a current, complete, and truthful update to such information as soon as your next use of the applicable Services for which registration is required if there is a change to the information you previously provided. You understand and agree that we may use the registration information you provide in accordance with our Privacy Policy. In some circumstances, you may need a username and password in connection with your registration for certain of our Services. If so, you agree that you are solely responsible for any transactions or uses undertaken by means of such username and password and to keep such username and password protected and confidential. If you become aware of any unauthorized access to and or use of username and password, you agree to notify us immediately. In such a case, you understand and agree that we may terminate or suspend your registered account and/or transactions undertaken through such account.

Section 7. Supplemental and Modified Terms.

Certain aspects of our Services are subject to additional terms and you agree to be bound by those additional terms to the extent you access such Services, all of which shall form a part of these Terms with respect to those Services. If the supplemental terms applicable to a particular Services conflict with these Terms, the supplemental terms shall control in the event of any conflict.

You recognize that applicable FCC rules and regulations may change from time to time and you agree that CaptionCall, in its sole discretion, may without notice or liability modify these Terms accordingly by posting any required changes to our Site or in our App. If you do not agree with any such modification, your sole remedy shall be to terminate your use of the Services.

These Terms govern any updates that replace and/or supplement the Services, unless such update is accompanied by an agreement, in which case the terms of that agreement will govern. The Company also has the right to discontinue or suspend, without advance notice, your use of the Services if it becomes aware that you have breached these Terms, and the Company reserves the right to investigate and actively pursue or stop any attempt to disrupt the Service to our customers, including asserting civil claims, cooperating with law enforcement and/or criminal prosecution as it deems necessary.

Section 8. Service Updates.

We regularly seek to improve our Services, so we may change how our Services operate and add or remove features and functions from our Services from time to time. As such, you agree only to use the most recent versions of the Services that we have made publicly available. You agree that, if we update our Services to add, remove or change the features and functions of our Services (an "Update") and you continue to use our Services, including these Updates, that you accept such Updates and that your use of such Updates will be governed by these Terms. You further agree that we shall have the right, but not the obligation, to automatically download such Updates on to your computer system or mobile device. Many of the downloadable portions of our Services that you may download have the ability to communicate with our computer systems and servers in order to, among other things, facilitate such automatic Updates. Finally, if there are any costs incurred by you in connection with use of our Services (for example, internet costs and charges from your mobile network provider), you agree that you shall be solely responsible for such costs.

Section 9. Emergency Calling with CaptionCall Mobile

You should be aware that calls to 911 through our Services may be transmitted differently than with a landline telephone and that using a traditional landline telephone is the fastest way to contact 911. If you use our Services to contact 911, you acknowledge that such usage is subject to limitations and risks.

CaptionCall Mobile uses Voice over Internet Protocol, also known as VoIP, to transmit 911 calls. You may be required to provide your name, a callback telephone number, and location during a 911 call, because we may not be able to ascertain your exact location information or route your call to the appropriate emergency personnel automatically. CaptionCall Mobile may not be able to identify the location of mobile devices that may be used.

You acknowledge that access to 911 services while using our Services may not be available in the event of a power failure, fraudulent use, failure of your equipment, broadband outage, or network or Internet congestion or outage.

Section 10. Services Content.

All content, including without limitation, all images, written word, logos, marks, design treatments, advertising, data, links, articles, videos, music, sound, graphics, and any software, used within or comprising a part of the Services (collectively, the "Services Content") is owned by the party providing such Services Content. The owner of the Services Content assumes sole responsibility for it. Without permission from the owner of the Services Content, you are prohibited from using such Services Content for any reason other than as intended within such Services. You assume all risks in accessing the Services Content. We reserve the right to change, eliminate and/or add to the Services Content at any time. We make no representations or warranties with respect to the Services Content, including the accuracy or completeness of such Services Content. Finally, to the extent our Services allow you to transmit, upload, post or otherwise make available content through them, you assume full responsibility for such content and represent and warrant that you have all necessary rights with respect to such content.

Section 11. Intellectual Property Rights.

You agree that you shall not copy, modify, sell, license, transfer, publish, transmit, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of our Services , including all of our Apps and Sites and any code, the Services Content, software, and/or documentation comprising a portion of and/or related to same, as well as our names, logos, marks, and any of our Intellectual Property Rights to any of the foregoing, whether in whole or in part. "Intellectual Property Rights" means, collectively, all worldwide copyright, trademark, trade secret rights, and all rights related to issued and pending patents, and all copyright, trademark and patent registrations and applications for registrations (including patent reissues, divisions, continuations, continuations-in-part, renewals, and extensions), including, without limitation, moral or similar rights. You agree that you shall not remove, alter, delete, or use for any other purpose any trademark, copyright, or other proprietary rights notice we have placed on the Services without our express prior written consent. All rights not expressly granted hereunder are expressly reserved to us and our licensors.

All of the Services are owned by us exclusively and we retain all Intellectual Property Rights therein, except as specifically set forth in these Terms. Nothing in these Terms shall be deemed to transfer to you any ownership in or to any of the foregoing.

As between us and you, you own all right, title, and interest in and to any content you provide to us or make available through the Services ("Your Content"). By providing any of Your Content to us, you hereby grant us, our affiliates, and our partners a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable, license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, distribute, and publish Your Content as we deem necessary or appropriate to provide you with and improve our Services, except to the extent prohibited by FCC regulations or other applicable law. If any third party should make any claim against us based on our use of Your Content in accordance with these Terms, you agree that you will be solely liable for and shall indemnify us against any and all damages arising out of such claims. We reserve the right to remove any of Your Content from our Services at any time and for any reason. For clarity, FCC regulations require us to treat the content of calls handled by our Services as strict confidential. Transcripts stored locally on your device are only accessible by you.

Our Services may contain Open Source Software. Such Open Source Software may be subject to the following Open Source Software Licenses available at https://sorenson.com/legal/captioncall-mobile-open-source-software-disclosure.

Section 12. Confidentiality, Privacy and Security.

For information about our privacy practices and data protection undertaking, our Privacy Policy is available at https://www.captioncall.com/privacy-policy . Our Privacy Policy discusses how we collect, store, retain, use, and share your information, as well as provides you with information regarding your rights to access, change and/or delete your information in some cases in accordance with applicable law. By using our Services you are explicitly consenting to our collection, storage, retention, use and sharing of your information in accordance with our Privacy Policy.

Our Services are provided, in whole or in part, via the public Internet and third-party networks to transmit communications. Accordingly, you understand and agree that, notwithstanding our use of industry-standard encryption and security features, CaptionCall cannot guarantee that communications undertaken through the Services are completely secure and confidential. We respect your right to privacy and we endeavor to treat the content of all communications as confidential, except as may be required by law. The Company will not disclose any information from your conversations except as may be required by law or otherwise allowed by FCC regulations. We implement security features and reasonable policy guidelines to safeguard the privacy of your information from any unauthorized access or improper use. However, we shall not be liable for any security breaches caused by your or any third party violations of law. We cannot guarantee the confidentiality of any communication or material transmitted to or from us via our website or via email, and therefore we are not responsible for the security of such information.

Section 13. Warranty Disclaimers and Limitations on our Liability to You. 

THE ENTIRE RISK ARISING OUT OF YOUR USE OF OUR SERVICES AND SERVICES CONTENT IS YOUR RISK. OUR SERVICES AND SERVICES CONTENT ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE." YOU EXPRESSLY AGREE THAT YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND THE PERFORMANCE OF THE SERVICES AND THE ACCURACY OR COMPLETENESS THE SERVICES CONTENT. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE TO YOU FOR LOSS, DAMAGE, FAILURE OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES AND SERVICES CONTENT. WE MAKE NO WARRANTY THAT (i) THE SERVICES WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY SERVICES WILL MEET YOUR EXPECTATIONS, OR (v) ANY ERRORS WITH RESPECT TO THE SERVICES WILL BE CORRECTED. THE SERVICES ARE PROVIDED TO YOU WITHOUT ANY WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, AND IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER NO CIRCUMSTANCES SHALL WE OR ANYONE ACTING THROUGH, FOR OR ON BEHALF OF US, SUCH AS ANY OF OUR AFFILIATES, PARTNERS, OR OPERATORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICES. YOU AGREE THAT OUR LIABILITY TO YOU ARISING OUT OF ANY CLAIM OR CAUSE OF ACTION SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW OR $50, WHICHEVER IS LESS. YOU ACKNOWLEDGE AND AGREE THAT THIS SECTION COMPRISES A FUNDAMENTAL ALLOCATION OF RISKS AMONGST YOU AND US AND THAT WITHOUT THIS SECTION, WE WOULD NOT HAVE ENTERED INTO THESE TERMS WITH YOUR OR MADE THE SERVICES AVAILABLE TO YOU.

Section 14. Indemnification.

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR PARENTS, AFFILIATES, SUBSIDIARIES, AND ALL DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS AND AGENTS OF EACH OF THE FOREGOING, HARMLESS FROM ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DAMAGES AND/OR COSTS (INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES) ARISING FROM YOUR USE OF THE SERVICES, YOUR VIOLATION OF THESE TERMS; AND YOUR VIOLATION OF ANY THIRD PARTYS INTELLECTUAL PROPERTY RIGHTS. NOTWITHSTANDING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT WE MAY ASSUME AND CONTROL THE DEFENSE OF ANY CLAIM FOR INDEMNITY ARISING HEREUNDER AND YOU AGREE TO PAY FOR OUR COSTS INCURRED IN CONNECTION WITH DOING SO AND TO FULLY COOPERATE WITH US IN THE DEFENSE OF ANY SUCH CLAIMS.

Section 15. Terminating Our Agreement.

You may terminate our agreement, as set forth in these Terms, at any time by ceasing use of our Services and removing our Services from your computer system or mobile device. This termination right represents your sole and exclusive remedy with respect to termination of these Terms. We reserve the right at any time and for any reason in our sole and exclusive discretion to terminate, modify, suspend, or otherwise restrict access to our Services without liability to you. You agree to the foregoing and hereby waive any claims you may have against us should we choose to exercise the foregoing rights. If you should take any action against us in connection with our exercise of the foregoing rights, you also agree to indemnify from damages related to same. Our rights under these Terms which by their nature are intended to survive shall survive the termination of these Terms by either you or us.

Section 16. Governing Law and Arbitration.

THIS SECTION MAY MATERIALLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, TO HAVE A JURY HEAR YOUR CLAIMS, AND TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING AGAINST US TO THE EXTENT ARISING HEREUNDER. YOU ARE ENCOURAGED TO READ IT CAREFULLY.

Your use of the Services and any disputes arising directly or indirectly as a result thereof or in connection with these Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its choice of law provisions.

Any controversy or claim arising out of or relating to these Terms and/or the Services shall be resolved by binding arbitration. The arbitration shall be conducted in Salt Lake City, Utah, USA, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Any arbitration undertaken pursuant to these Terms shall be undertaken in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. You understand and agree that you are giving up your right to have your claims against us heard and decided by a jury trial and to participate in a class action or other class proceeding against us.

You must file a claim or cause of action arising out of these Terms and/or your use of the Services within one (1) year of such claim or cause of action arising or be forever barred. 

Notwithstanding the foregoing, either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Salt Lake City, Utah, USA, necessary to protect the rights or the property of you or the Company (or its agents, suppliers, and subcontractors), pending the completion of arbitration. In the event that the arbitration provisions of this Section are held by a court of competent jurisdiction not to be enforceable, you agree that any litigation against us (except for small-claims court actions) may only be commenced in the federal or state courts located in Salt Lake City, Utah, USA. You hereby irrevocably consent to the jurisdiction of those courts for such purposes.

Section 17. Communications to You.

You hereby consent to our use of all means of communication available to us to contact you. Our Services include, in some cases, the ability to communicate to you. You may opt out of receiving certain, but not all, communications by emailing us at [email protected] or by clicking the "unsubscribe" link to the extent available in a communication you receive from us.

You may update your communication preferences by visiting the Services where you have provided contact information. If you do not provide us with accurate information, we cannot be held liable if we fail to notify you.

If we are required by state or federal law to notify you of certain events, you agree that the posting of such notice on the Services or delivering them to you through an electronic communication in accordance with these Terms shall be sufficient for all such purposes, to the maximum extent allowable by law.

Section 18. Restrictions on Exports of the Services.

You represent and warrant to us that you are not located in, under the control of, or national or resident of any (i) any country with which the Federal Government currently has an embargo or (ii) any person currently on the list of Specially Designated Nationals of the U.S. Treasury Department or the U.S. Commerce Departments Table of Deny Orders. Under no circumstances may the Services or any component thereof, including any code and/or software comprising a portion of the Services, be used, downloaded, exported and/or re-exported to any such country or on either of the foregoing lists.

Section 19. Limited Rights to Government Users.

Pursuant to Federal Acquisition Regulation 12.212 (48 C.F.R. §12.212), the Federal Government shall have no greater rights than as are set forth in these Terms and shall have no rights to (i) technical information that is not customarily provided to the public or to (ii) use, modify, reproduce, release, perform, display, or disclose commercial computer software or commercial computer software documentation except as specified herein. To the extent you desire to use and/or download any of our Services and you are acting in your capacity as a representative of the United States Government and/or any agency or instrumentality thereof (the "Federal Government"), your rights to the Services and Service Content is limited as "commercial Items" (See 48 C.F.R. §2.101) and specifically "Commercial Computer Software" and "Commercial Computer Software Documentation" (as defined and used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable). The Federal Governments use, duplication, and/or disclosure of the Services are subject to restrictions, as specifically set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 C.F.R. 52.227-19, as applicable.

Section 20. Changes to these Terms.

We may modify these Terms at any time, in our sole discretion, by posting such modified Terms on the Services. If you continue to use our Services after the date such modified Terms are posted, you agree that you are unconditionally agreeing to be bound by such modified Terms.

Section 21. General Provisions.

We may assign this agreement with you at any time and to any person without limitation. These Terms constitute a personal agreement with you and you agree that you shall not and shall have no rights to assign any rights or obligations arising under the Terms for any reason. Our failure to enforce these Terms or any rights we have hereunder shall not constitute a waiver of that or any other right or provision. These Terms and all supplemental terms that are made a part of these Terms, constitute the entire agreement between you and us and govern your use of the Services and supersedes any prior agreements that you may have with us with respect to the subject matter hereof. If any part of these Terms are determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in full force and effect without alteration.

Should you have any questions about these Terms, our Services, or our practices pursuant to our Privacy Policy, please contact us as follows:

CaptionCall LLC
4192 S. Riverboat Rd
Taylorsville, UT 84123
877-557-2227

Open Source Software Disclosure

Open-Source Software Disclosure for the CaptionCall Mobile Application

Last modified: June 5, 2022; subject to change

The CaptionCall Mobile application includes third-party code licensed to CaptionCall for use and redistribution under open-source licenses. Below is a list of disclosures and disclaimers in connection with such open-source licensed software that has been incorporated into the CaptionCall Mobile application. Notwithstanding any of the terms and conditions of your subscription or license agreement with CaptionCall, the terms of certain open-source licenses may be applicable to your use of the CaptionCall Mobile application, as set forth below.

This list of open-source code was compiled with reference to third-party software incorporated into the CaptionCall Mobile application as of the date the list was generated. This list may be updated from time to time and may not be complete. ALL INFORMATION HERE IS PROVIDED "AS IS." CAPTIONCALL AND ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THIS LIST OR ITS ACCURACY OR COMPLETENESS, OR WITH RESPECT TO ANY RESULTS TO BE OBTAINED FROM USE OR DISTRIBUTION OF THE LIST. BY USING OR DISTRIBUTING THIS LIST, YOU AGREE THAT IN NO EVENT SHALL CAPTIONCALL BE HELD LIABLE FOR ANY DAMAGES WHATSOEVER RESULTING FROM ANY USE OR DISTRIBUTION OF THIS LIST, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR OTHER DIRECT OR INDIRECT DAMAGES.

  • AFNetworking - GNU/GPLv3
  • ajaxchimp.js - MIT
  • Azure.Messaging.ServiceBus - MIT
  • Bootstrap - MIT
  • Bwalkthrough - MIT
  • com.github.takusemba:spotlight - Apache v2
  • com.google.libphonenumber - Apache v2
  • com.jakewharton.timber - Apache v2
  • com.squareup.okhttp3 - Apache v2
  • com.squareup.retrofit2 - Apache v2
  • Cosmos - MIT
  • drachtio - https://github.com/drachtio/drachtio-server/blob/main/LICENSE
  • drachtio-siprec-recording-server - https://github.com/drachtio/drachtio-siprec-recording-server/blob/main/LICENSE
  • Erlang - https://www.erlang.org/EPLICENSE
  • FancyGifDialog - Apache v2
  • Flexisip - https://github.com/BelledonneCommunications/flexisip/blob/master/COPYING
  • geoip2 - https://github.com/maxmind/GeoIP2-python/blob/main/LICENSE
  • Google.Cloud.BigQuery.V2 - Apache v2
  • Grafana - https://github.com/grafana/grafana/blob/main/LICENSE
  • GRDB - MIT
  • hackney - https://github.com/benoitc/hackney/blob/master/LICENSE
  • Homer - https://github.com/sipcapture/homer/blob/homer7/LICENSE
  • howler.js - MIT
  • io.github.rburgst:okhttp-digest - Apache v2
  • jiffy - https://github.com/davisp/jiffy/blob/master/LICENSE
  • jQuery - MIT
  • Kamailio - https://github.com/kamailio/kamailio/blob/master/src/modules/sca/LICENSE
  • KSR - https://github.com/kamailio/kamailio/blob/master/src/modules/sca/LICENSE
  • libphonenumber-csharp - Apache v2
  • Linphone - GNU/GPLv3 (+ Commercial License)
  • Log4Net - Apache v2
  • Loki - https://github.com/grafana/loki/blob/main/LICENSE
  • Mariadb - https://mariadb.com/kb/en/mariadb-licenses/
  • MaterialIntro - MIT
  • Maxmind.GeoIP2 - Apache v2
  • Microsoft.CognitiveServices.Speech.Csharp - https://csspeechstorage.blob.core.windows.net/drop/license201809.html
  • modernizr.js - MIT
  • Moment.js - MIT
  • Monit - https://github.com/arnaudsj/monit/blob/master/LICENSE
  • Naudio - https://github.com/naudio/NAudio/blob/master/license.txt
  • NewtonSoft.jSON - MIT
  • Nlog - BSD-3
  • nodejs - https://github.com/nodejs/node/blob/master/LICENSE
  • OpenSSL - https://github.com/openssl/openssl/blob/master/LICENSE.txt
  • org.java.websocket - MIT
  • OTP - https://www.erlang.org/EPLICENSE
  • owl.carousel.js - MIT
  • PcapDotNet - https://github.com/PcapDotNet/Pcap.Net/blob/master/license.txt
  • PhoneNumberKit - MIT
  • Polly - New BSD
  • popper.js - MIT
  • PriorityQueue - MIT
  • procket - https://github.com/msantos/procket/blob/master/c_src/fd_recv.c
  • Prometheus - https://github.com/prometheus/prometheus/blob/main/LICENSE
  • PureLayout - MIT
  • pyodbc - https://github.com/mkleehammer/pyodbc/blob/master/LICENSE.txt
  • Python 3 - https://docs.python.org/3/license.html
  • rebar3 - https://github.com/erlang/rebar3/blob/main/LICENSE
  • requests - https://github.com/psf/requests/blob/main/LICENSE
  • respond.js - MIT
  • RTPEngine - https://github.com/mikimtm/rtpengine/blob/master/LICENSE
  • rtplib - https://github.com/lemenkov/rtplib/blob/master/README
  • SendGrid - MIT
  • SIPSorcery - https://github.com/sipsorcery-org/sipsorcery/blob/master/LICENSE.md
  • Slack.Webhooks - MIT
  • SocketRocket - BSD
  • StackExchange.Redis - MIT
  • SVProgressHUD - MIT
  • syslogger - https://github.com/garazdawi/syslogger/blob/master/LICENSE
  • TopShelf - Apache v2
  • Twilio - MIT
  • Ubuntu - https://ubuntu.com/legal/intellectual-property-policy
  • Underscore - MIT
  • validator.js - MIT
  • Vue.js - MIT
  • YYImage - MIT

License Descriptions

This is a set of links to open-source licenses as described above.

HIPAA

The Department of Health and Human Services’ Office for Civil Rights (“OCR”) has issued guidance that specifically addresses whether a Telecommunications Relay Service (“TRS”) Provider, such as CaptionCall is required to enter into a business associate agreement with a health care provider or other HIPAA covered entity. OCR has concluded that “a business associate contract is not required” when a covered health care provider and a patient communicate through TRS. No business associate agreement is required because the TRS [provider]

CaptionCall also is not a “business associate” when it accepts a certification for a new user. First, the certification generally will be transmitted to CaptionCall pursuant to the express, written consent of the patient, which likely eliminates the need for a business associate agreement. Even if that is not the case, CaptionCall is not receiving patient information or providing service “on behalf of” that provider, nor is it providing services—such as accounting, administrative, or legal work—to the covered provider. Instead, CaptionCall is receiving patient information in order to provide relay services to the patient. Thus, no business associate agreement is required solely because CaptionCall receives a certification from a covered provider.

is not acting for or on behalf of the covered entity and is not the covered entity’s business associate.”

Trademarks

Standard Character Mark – Trademark

Serial Number: 77878980
Registration Number: 4140422

Design Mark – Spiral Mark

Serial Number: 77875706
Registration Number: 3920903

Standard Character Mark – Service Mark

Serial Number: 77092309
Registration Number: 3525999

SilkScroll – Service Mark

Serial Number: 85612500
Registration Number: 4506008

Life is Calling – Trademark and Service Mark

Serial Number: 77875712
Registration Number: 3932140

E911 Acknowledgement

VoIP calls to 911 may be limited or unavailable in scenarios that include but are not limited to the following:

  1. During a power outage or when your broadband Internet service or wireless service is unavailable or interrupted
  2. Cancelled, suspended, or terminated broadband internet service or wireless service OR cancelled, suspended, restricted, or terminated use of the CaptionCall mobile application or service.
  3. A software, mobile device, or tablet malfunction or an uncharged or dead handset battery.

CaptionCall cannot determine your location automatically when you dial 911.

  1. Some 911 call centers do not accept automatic location information of any kind. If you reach a Public Safety Answering Point that offers only basic 911, you must be prepared to provide your location to the call taker.
  2. Some 911 call centers provide enhanced 911 service, which allows them to obtain location and call-back information for 911 call takers automatically. Because CaptionCall cannot determine your actual location, it will provide your registered Emergency Calling Service address to these call centers. If you call 911 using the CaptionCall phone and your actual location is different from your registered Emergency Calling Address (for example, in the event of a move), you will need to provide your current location to the emergency personnel. Otherwise, any required emergency services will be delayed or unavailable.

CaptionCall has provided you with a warning label advising you of these limitations. Please place the label on your CaptionCall phone or near the area of your home where you typically use CaptionCall.

To verify or change your Emergency Calling Service address, please call 1-877-557-2227.

I acknowledge I am aware of and understand these limitations.

CaptionCall is easy to use and requires no technological know-how on your end. The service works a lot like closed-caption television. It uses the most advanced voice recognition technology and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.

Download the PDF Form »