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CaptionCall Mobile
Call Forwarding

How to use CaptionCall Mobile’s call forwarding feature

Find answers about call forwarding below. Still have questions? Contact us.

How can I forward calls from my usual phone number to CaptionCall Mobile?

Call forwarding lets you automatically send calls made to your usual cell phone number to your CaptionCall Mobile app instead, so you can enjoy captions on all incoming calls on your phone.

Many CaptionCall Mobile users set up call forwarding so they don’t have to give their new CaptionCall Mobile number out to old friends, companies, and other contacts.

With call forwarding, calls to your mobile phone number will automatically ring in the CaptionCall Mobile app!

To set up call forwarding, you dial a special code in your “old” cell phone dialer. CaptionCall Mobile makes this easy by pre-filling the special code you need to dial.

You only need to set this up once, and it will work for all incoming calls. You don’t need to do it for every call — once you’ve got it set up, it’s automatic!

Quick Start!

For step-by-step instructions for setting up call forwarding, see the section below.


If you'd like to get started right away, just open the CaptionCall Mobile menu by tapping the menu icon in the upper-left corner of CaptionCall Mobile.

CaptionCall Mobile call forwarding dial pad


Tap Call Forwarding and follow the on-screen guidance.

CaptionCall Mobile call forwarding select


Read the text, tap Enable.

CaptionCall Mobile call forwarding enable


Read the text, tap Got It!

CaptionCall Mobile call forwarding step 3


Tap the phone icon to dial the special activation code.

CaptionCall Mobile call forwarding step 4


Allow the activation call to complete...this usually takes about 15 seconds or you'll see the below screen "Setting Activation Succeeded Voice Call Forwarding On All Calls". From here, tap Dismiss.

CaptionCall Mobile call forwarding success screen


Read the message, and tap Got It!

CaptionCall Mobile call forwarding important reminder

If this doesn’t work, just navigate back to CaptionCall Mobile by finding the CaptionCall Mobile icon on your phone and tapping it.


You'll see the dial pad. You’re done! You will now receive all calls to your mobile phone number in the CaptionCall Mobile app. Happy calling!

CaptionCall Mobile dialpad