Sorenson Account Management

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Sorenson makes it quick and easy for you to handle basic updates to your account.

Keep Us Up to Date!

Need to update your account information? You can do that here. You can also schedule an installation (or reinstallation after a move), find your local number, or check on the status of your application. If you’ve lost your password or wish to recover it, click below to get started.

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Update Your Contact Information or Get Help

Please complete the following form to update your contact information or to request help moving and reinstalling the VP you use. Your information will not be shared with unauthorized third parties. Any changes you make to your contact information will be updated on all of your Sorenson Communications accounts.

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Instructions

Please complete the following form to update your contact information or to request help moving and reinstalling the VP you use. Your information will not be shared with unauthorized third parties. Any changes you make to your contact information will be updated on all of your Sorenson Communications accounts.

Current information

Name*

First Last

Email*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

VP number*

Mobile phone number

Information updates

Name

First Last

Email

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

VP number

Mobile phone number

Do you need help moving or reinstalling the VP?*

Yes

No

Confirm your MAC address

If you were assisted by a Sorenson employee

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utm_id

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utm_campaign

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utm_source

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utm_medium

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utm_content

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utm_term

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utm_affiliate

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utm_country-code

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Captioned Calls Services

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CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.

FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling (866) 756-6729. To learn how to update on your device visit https://sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call.

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