Captioned Calls with Confidence

You can get advanced phone call captioning at no cost with our closed caption phone and caption app if your hearing loss makes captions necessary to use the phone

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Closed Caption Phone Calls for Your Landline and Mobile

Remember when phone calls were fun? It was a way to connect with people you care about, make plans, check things off your to-do list, and get answers quickly…before hearing loss made the phone frustrating.

You can enjoy using your phone again with no-cost phone call captioning. It creates accurate live captions of your phone conversations and voice messages so you can read along on screen and be confident you’re getting every word.

Sorenson offers two options to use our caption phone service:

CaptionCall by Sorenson for captions on your home phone
CaptionCall Mobile for real-time mobile captioning on your smartphone or tablet

You can use either — or both — at no cost if you have hearing loss that makes captions necessary to use the phone.

Both CaptionCall and CaptionCall Mobile support English and Spanish call captioning as well as an English or Spanish user interface.

CaptionCall & CaptionCall Mobile Benefits and Features

CaptionCall Mobile

For phone calls on the go, you want our CaptionCall Mobile caption app on your smartphone or tablet. CaptionCall Mobile earns top ratings as a caption app for iPhone and Android devices, and as soon as you try it you’ll know why. The app is streamlined and intuitive, but it runs on award-winning AI to give you lightning fast, accurate captions.
See more info about CaptionCall Mobile »

Private
Your call captions on CaptionCall Mobile come only from advanced automatic speech recognition software for complete call privacy.

Discreet
No one can tell you’re using CaptionCall Mobile. It looks like a typical cell phone call on speakerphone and works with your regular number.

Portable
Caption your phone calls wherever you are to connect on the go and follow conversations, even with background noise.

Full Context
Read captions of both sides of your conversations like a text message thread so call transcripts make more sense.

CaptionCall by Sorenson

CaptionCall is your call captioning solution for your home phone. When you sign up for CaptionCall, we provide our complimentary CaptionCall phone as part of the service. It works like a regular phone, but has a large touchscreen that displays scrolling text of your conversation for clear caption phone calls.

Flexible Connection
You can get CaptionCall at home through your landline phone service, high-speed internet, or smartphone mobile service.

Trustworthy Captions
Trained captioning agents work with advanced voice recognition technology to ensure the accuracy of your call captioning.

Familiar Format
You already know how to use it! CaptionCall works just like a regular landline phone except you can use live caption for calls.

Customization
You have the option to adjust your CaptionCall phone to your specific hearing needs for frequency amplification and volume.

CaptionCall & Sorenson Merge

Sorenson launched its phone call captioning service in 2010 as CaptionCall, which has become the leader in the industry.

In 2022, our global rebranding initiative kickstarted the transition to bring CaptionCall and Sorenson products and services together under one brand.

Learn more about the change »

Need Help?

You can sign up for CaptionCall using our form or download CaptionCall Mobile and register directly through the app. Our support team is here to help you with technical support issues. If you prefer the DIY approach, get started on your own with our user guides and training videos

Frequently Asked Questions

If you have questions we haven’t answered here, check our support page or contact our excellent Customer Care team.

Does it cost anything to use the CaptionCall or CaptionCall Mobile service?

No. Telephone captioning is a no-cost to the consumer ADA service, paid from a federally administered fund to help people with hearing loss who need captioning to communicate on the phone.

How is this captioned call service funded?

All captioned call companies receive compensation from the same Telecommunications Relay Services (TRS) Fund through the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). CaptionCall by Sorenson receives compensation from the TRS Fund by the minute for captioned calls.

Will the CaptionCall Mobile app work with my hearing aids?

Yes, you can pair wireless hearing aids with your mobile phone to stream audio, and the CaptionCall Mobile app displays captions for both sides of the conversation.

Do I need to have hearing loss to use CaptionCall or CaptionCall Mobile?

Yes. Only people with hearing loss who need captions to use the phone effectively may use CaptionCall and CaptionCall Mobile. This isn’t just our policy; it’s the law. The Federal TRS/IP CTS fund supports Sorenson’s call captioning services and only permits Deaf and hard-of-hearing users to register for service.

What is IP CTS?

Internet Protocol Captioned Telephone Service (IP CTS) is a form of telecommunications relay service (TRS) that enables an individual who can speak, but who has difficulty hearing, to use a phone. They can simultaneously listen to the other person and read captions of what the other person is saying.

Why do I need to give personal information to sign up?

As part of the FCC requirements of the IP CTS program, Sorenson must validate our users are actual people and not fictional or fraudulent sign-ups. This is the reason we ask for your registration information.

How can CaptionCall be no-cost?

CaptionCall is part of the federal government’s Internet Protocol Captioned Telephone Service (IP CTS) program, part of a mandate of the Americans with Disabilities Act (ADA) to ensure people with hearing loss have equal access to telephone calls.

The funding for the service comes from fees the FCC collects from telecommunications companies. The FCC uses that funding to reimburse each minute of captioning service Sorenson provides instead of customers paying for it out of pocket. This is why the service is only available to people with hearing loss who need captions to use the phone.

When I sign up for CaptionCall, is the caption phone no cost?

If you have hearing loss and need captioning to communicate over the phone CaptionCall will provide you with a phone at no cost.

What do I need to set up my CaptionCall phone?

As long as you have either a landline phone service, high-speed internet, or a smartphone, we can connect you with a CaptionCall phone. CaptionCall offers two free installation service options: Red Carpet Service installation with in-person installation and hands-on training or self-guided installation with virtual trainer support.

What are the qualifications to receive a CaptionCall phone?

Anyone who qualifies for the CaptionCall service will receive a CaptionCall phone to access their call captioning. To qualify for CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You must complete an easy self-certification process and provide other mandatory registration information.

How does CaptionCall work?

CaptionCall uses the most advanced voice-recognition technology, captioning agents, and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.

Can I use my current phone number for CaptionCall service?

Yes, CaptionCall works with your current home phone number. You can also keep your current provider and plan.

Can I amplify certain frequencies on my CaptionCall phone?

Yes, in addition to adjusting the volume of your calls, you can also customize the CaptionCall phone to boost frequencies where you have the greatest hearing loss. To do this, leave the handset in the cradle, touch Settings on the screen, then touch Amplification to choose your preferences. You can find more information in the CaptionCall user guide.

Does using CaptionCall impact my phone services?

No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voicemail, and caller ID.

How many saved calls can a CaptionCall phone store?

This will depend on the length of captions per call, but don’t worry; we give you enough space for months—even years—worth of calls.

Download CaptionCall Mobile app

You can register and self-certify from within the mobile app and make your first call within minutes