Call Captioning Training Videos

Easily learn the features and settings of your CaptionCall phone and Olelo mobile app with our how-to videos to get the most out of your call captioning service.

How-to Videos for CaptionCall and Olelo

Your Sorenson call captioning service comes with a variety of features and customizable settings so you can get captions your way, whether you’re using a CaptionCall phone, the Olelo mobile app, or both.

Our how-to videos walk you through how to use popular features and troubleshoot simple issues. If you’re looking for topics we don’t cover here, try our CaptionCall user guides or check our call captioning FAQ. If those don’t answer your questions, our Customer Care team can. Soon you’ll be unofficial tech support for your friends and family who use them too.

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How to Play, Save, and Delete Your Voicemail Messages

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How to Change the Number of Rings, Loudness, and Turn Off the Ringer on a CaptionCall Phone

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How to Fix Wi-Fi Issues on a CaptionCall Phone

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How to Set Up Built-In Answering Machine

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How to Set Up Contacts

CaptionCall and Olelo by Sorenson is available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and Olelo app remains the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information:  sorenson.com/legal