Home Phone Captioning for Veterans
Regain your confidence on phone calls with call captioning service for Veterans. It's no cost if you need captions to use the phone because of hearing loss.
Veteran home phone captioning
Hearing loss doesn’t have to keep you from enjoying phone calls. You can communicate clearly and confidently with a closed caption phone for Veterans. CaptionCall’s live captions let you read along with the conversation, so you never miss a beat, even if hearing loss makes it difficult to hear the voice on the other end of the line.
Keep up in conversation
Mix-ups and misunderstandings won’t derail your phone calls with easy-to-read captions.
Catch the details
Confirm important details like appointments and addresses with saved call transcripts.
Send it to voicemail
Can’t get to the phone? Your closed caption phone for Veterans transcribes voice messages.
Organize contacts
Prioritize loved ones and important contacts with convenient Favorite Contacts feature.
Request CaptionCall
Need to contact us about CaptionCall or CaptionCall Mobile? Complete this form or use the information shown here. If you need VRS or Enterprise, click the tabs directly above.
The Veterans Administration is authorized to offer CaptionCall to qualified veterans at no cost
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Veteran home phone captioning is a federally funded service at no cost to Veterans and service members with hearing loss who need captions to use the phone.
You can also sign up via phone by calling:
Veteran home phone captioning FAQs
Don’t see your question about home phone captioning for Veterans? Check our support page or contact our Customer Care team.
How many saved calls can a CaptionCall phone store?
This will depend on the length of captions per call, but don’t worry; we give you enough space for months — even years — worth of calls.
Does using CaptionCall impact my phone services?
No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voicemail, and caller ID.
When I sign up for CaptionCall, is the phone no cost?
CaptionCall provides a physical captioned telephone for hard-of-hearing or deaf Veterans and service members who need captions to communicate over the phone. Just like the telephone captioning service, Sorenson provides this phone at no cost.
Can I amplify certain frequencies on my CaptionCall phone?
Yes, in addition to adjusting the volume of your calls, you can also customize the CaptionCall phone to boost frequencies where you have the greatest hearing loss.
To do this, leave the handset in the cradle, touch Settings on the screen, then touch Amplification to choose your preferences. You can find more information in the CaptionCall phone manual.
Can I use my current phone number for CaptionCall service?
Yes, your CaptionCall phone will work with your current landline home phone number, as well as your current home phone service provider and plan.
How does the CaptionCall phone work?
CaptionCall’s service uses a combination of live captioning agents, the most advanced voice recognition technology, and a fast transcription process to display text captions of what a caller is saying as they’re saying it on a large, easy-to-read screen.
What are the qualifications to receive a CaptionCall phone?
Anyone who qualifies for CaptionCall service can receive a CaptionCall phone. To qualify for CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You must complete a simple self-certification process and provide registration information the FCC requires.
What do I need to set up my CaptionCall phone?
As long as you have either a landline, high-speed internet, or a smartphone, we can connect you with a CaptionCall phone. CaptionCall offers complimentary delivery and installation service. You can choose Red Carpet service with in-person installation and hands-on training or self-installation with help from a virtual trainer.
Order your captioned phone
It’s time to overcome your hearing loss and enjoy connecting over the phone again. Veteran home phone captioning is available at no cost if you need captions to use the phone due to hearing loss.
Mobile captions
Take call captioning with you wherever you take your smartphone with real-time mobile call captioning for Veterans.
Sound Off Project
CaptionCall by Sorenson is proud to support our active military and Veterans with hearing loss. The Sound Off Project offers community, support, and no-cost call captioning for home and mobile.
