Sound Off Project for Service Providers
Help Veterans and service members regain their confidence in calls by referring closed caption phone service — a no-cost program for people who need captions to use the phone.
How it works
Making CaptionCall referrals as a Veteran service provider
Help connect the community you serve with no-cost solutions to improve their quality of life, social connections, and confidence in personal and professional phone conversations. When you sign up to be a CaptionCall Veteran provider, we’ll assign you an account number to use for each referral, then we’ll take it from there.
1
We reach out directly to clients you refer to coordinate installation.
2
We determine the best way to connect: landline, internet, or smartphone.
3
We install the CaptionCall phone and provide training, all at no cost — part of our Red Carpet service.
Features
Why recommend a caption telephone for Veterans
Confidence in calls
Help hard-of-hearing Veterans make connections and avoid isolation by improving their phone experience with captions.
Reliable accuracy
With CaptionCall, Veterans can avoid embarrassing mix-ups or misunderstandings in phone conversations.
User-friendly operation
Using a CaptionCall phone is just like a regular landline phone, but with the option to read live captions during calls.
Audiogram customization
Veterans can counteract their specific hearing loss by adjusting the audio output to amplify certain frequencies.
Frustration-free setup
Whether they have a landline, internet, or a smartphone, users can get no-cost Veteran captioning service at home.
CaptionCall
No-cost Veteran captioning service
Call captioning is part of a federally funded program for people with hearing loss who need captioning to use the phone effectively. That includes hard-of-hearing Veterans and service members.
Continuing education for Veteran service providers
Earn CEUs
Satisfy your continuing education requirements.
Expertise
Learn about no-cost services you can recommend to Veterans.
Keep current
Stay on top of new developments in hearing health.
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2024 industry roundtable
Experts from leading hearing care companies discuss “Harnessing the Power of Consumer and Hearing Industry Product Innovations” at the 2024 AudiologyOnline Industry Innovations Summit.
Updated CaptionCall by Sorenson intro
Learn how technology can level the playing field when communicating on the phone as well as eligibility requirements for patients to receive captioning service from CaptionCall by Sorenson.
Veteran captioning service FAQs
Have more questions about our closed caption phone service? Visit our support page or contact your account manager.
Who qualifies for Veteran captioning service?
If your patients have hearing loss that makes it difficult to hear people on the phone and need captions to understand their calls, they qualify for CaptionCall and CaptionCall Mobile.
Why should I recommend CaptionCall for Veterans?
CaptionCall by Sorenson is the number one captioned telephone service provider in the U.S., and we credit that to our fast and accurate captioning, innovative technology, user-friendly interfaces, and outstanding customer support.
When you refer patients for CaptionCall, you’re connecting them with our renowned Red Carpet service, with complimentary delivery, installation, and training on how to use the CaptionCall caption phone.
Our CaptionCall Mobile app has earned the highest user reviews in the market for captioning conversations accurately, quickly, and privately. We listen to user feedback to continuously add and update features for both CaptionCall and CaptionCall Mobile to provide the best possible user experience.
Where are CaptionCall and CaptionCall Mobile available?
Users can get CaptionCall and CaptionCall Mobile service anywhere in the United States, including Puerto Rico. Captioning is available in English and Spanish.
Is there an internet, landline, or smartphone requirement?
We can find a solution to connect eligible CaptionCall users with closed caption phone service even if they don’t have home internet or landline phone service. CaptionCall is the only closed caption phone service that can accommodate users who don’t have high-speed internet without a second phone line.
What cost is there to use CaptionCall and CaptionCall Mobile?
Eligible users pay nothing to use CaptionCall or CaptionCall Mobile call captioning services. The FCC reimburses Sorenson to provide the service from the Telecommunications Relay Services (TRS) Fund. There are also no costs for the CaptionCall phone or to download the CaptionCall Mobile app.
Do CaptionCall and CaptionCall Mobile work with hearing aids?
Yes, by design. It was a priority that our CaptionCall phone meet the TIA-1083 standard for hearing aid compatibility and reduced interference. Users can even pair Bluetooth hearing aids with their CaptionCall phone and their smartphone to use with CaptionCall Mobile.
