Sorenson Video Relay Services
At home, on-the-go, at school, or at work, Sorenson Video Relay Services (VRS) is here for you with Deaf-centric products and expert interpreting in English or Spanish.
Register for a VRS Account
Connect Beyond Words with Sorenson VRS
With Sorenson relay, you get the highest quality professional interpreters and innovative services, so you can focus on what matters most: connecting with others.
Sorenson’s convenient services enable you to make encrypted video relay calls anytime and anywhere, all while we keep your conversations private and safe. Whether it’s connecting with friends and family, reaching out to classmates or teachers, networking to land your dream job, using VRS at work, or even ordering takeout for dinner, Sorenson VRS is there for you.
We can take your calls faster because Sorenson has the largest interpreter workforce in the industry. Our highly skilled interpreters keep your conversations flowing naturally—in English or Spanish—and are a big part of why Sorenson is the leading Deaf relay service.
Sorenson Video Relay Services
Lumina Videophone (VP)
From the crystal-clear picture to the bright LightRing you can see across the room, you’ll love how Lumina takes your communication to a whole new level.
It’s an entirely new experience in Deaf-centric design—an evolution of our groundbreaking first videophone—that delivers customization and ease of use.
You get the best picture quality possible with our crisp, high-definition digital video on your screen.
Can’t answer right now? No problem. With your personal SignMail® account, callers can leave a message in ASL.
We have more—and brighter—flashers that make it easy to see call notifications, even across the room.
We provide top-notch security and encryption to ensure your calls are protected for your peace of mind.
You’ll know who’s calling right away with customizable LightRing color and pattern settings.
ntouch Apps
Get ntouch apps for your smartphone, tablet, or computer and enjoy the ultimate in flexibility and portability. You’ll always be connected, even when you’re on the go.
Choose a primary Sorenson VRS phone number and answer your calls on any smartphone, tablet, or computer with ntouch.
Transfer calls between any of your ntouch devices for fully mobile and flexible usability.
Worried about voicemail? No need. Set up a personalized ASL message, text, or both for missed calls.
Enjoy peace of mind knowing we provide security and encryption features to keep your calls private.
Wavello
Using Wavello, you can see the interpreter and the reactions and body language of the person you’re talking with so you can make stronger connections. If you have Sorenson ntouch apps or a videophone, Wavello is conveniently built-in. Ask your hearing connections to download it for seamless communications. Check out Wavello »
Hearing people can use Wavello on Android and iOS, PC and Mac. It works anywhere you have WiFi or mobile data service.
Ask your hearing friends, family, colleagues, or service providers to download the Wavello app for video calls.
Sorenson for Zoom
No more looking back and forth between your VP and your Zoom calls. Sorenson for Zoom is a first-of-its-kind solution to invite an interpreter directly to your meeting for full visibility on one screen. Sorenson for Zoom Details »
You can stop looking back and forth from your videophone and Zoom screen. Now it’s all in one.
Everyone can see each other—including the interpreter—for a better group experience. You all have the same view.
Invite interpreters using the Zoom marketplace app or our web app via URL or download—whichever works for you.
Interpreters can see all of the participants and easily identify speakers for visual context and detailed communication.
Participants and the interpreter can see each other as well as a shared screen at the same time.
How it Works
Express yourself naturally with Sorenson VRS. Sorenson Relay makes primary-language communication easy and convenient between Deaf, hard-of-hearing, and hearing connections.
Frequently Asked Questions
If you can’t find an answer to your question here, check out our Support page.
Yes, you must have a Sorenson account to use Sorenson Video Relay. However, once you sign up for a Sorenson VRS number , you can make a call to a hearing person through Sorenson Video Relay using any product, even products from other VRS providers.
That’s a job for our fantastic Customer Care team. Reach out during business hours on a weekday, and they’ll be happy to get you started.
Telephone
(866) 756-6729
Monday – Friday
7:00 a.m. – 6:00 p.m. MST
Saturday and Sunday
Closed
Videophone
611 or (801) 386-8500
Monday – Friday
7:00 a.m. – 8:00 p.m. MST
Saturday
8:00 a.m. – 4:30 p.m. MST
Sunday
Closed
Yes! We created Zoom meeting with Sorenson Relay to walk you through how to get a Sorenson interpreter for your virtual meetings.
Need help?
Turn to our helpful Sorenson VRS support team and they can provide you with on-the-spot help or tell you about outages.
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