Who You Can Refer for CaptionCall

Eligibility for Internet Protocol Captioned Telephone Service (IP CTS), the federal program CaptionCall belongs to, isn’t as cut and dry as you might expect from the government. To qualify for no-cost captioned phone calls, an individual must have hearing loss and need captions to communicate effectively on the phone.

To help you and your patients determine if they’re a candidate for CaptionCall, we broke down in our blog what’s behind the eligibility standard and offer three questions you can review with your patients to determine if you should refer them: Who Can Use CaptionCall? Understanding Eligibility for No-Cost Caption Phone Service