Sorenson

The Department of Health and Human Services’ Office for Civil Rights (“OCR”) has issued guidance that specifically addresses whether a Telecommunications Relay Service (“TRS”) Provider, such as CaptionCall is required to enter into a business associate agreement with a health care provider or other HIPAA covered entity. OCR has concluded that “a business associate contract is not required” when a covered health care provider and a patient communicate through TRS. No business associate agreement is required because the TRS [provider]
 
CaptionCall also is not a “business associate” when it accepts a certification for a new user. First, the certification generally will be transmitted to CaptionCall pursuant to the express, written consent of the patient, which likely eliminates the need for a business associate agreement. Even if that is not the case, CaptionCall is not receiving patient information or providing service “on behalf of” that provider, nor is it providing services—such as accounting, administrative, or legal work—to the covered provider. Instead, CaptionCall is receiving patient information in order to provide relay services to the patient. Thus, no business associate agreement is required solely because CaptionCall receives a certification from a covered provider.
 
 
 

CaptionCall

The Department of Health and Human Services’ Office for Civil Rights (“OCR”) has issued guidance that specifically addresses whether a Telecommunications Relay Service (“TRS”) Provider, such as CaptionCall is required to enter into a business associate agreement with a health care provider or other HIPAA covered entity. OCR has concluded that “a business associate contract is not required” when a covered health care provider and a patient communicate through TRS. No business associate agreement is required because the TRS [provider]
 
CaptionCall also is not a “business associate” when it accepts a certification for a new user. First, the certification generally will be transmitted to CaptionCall pursuant to the express, written consent of the patient, which likely eliminates the need for a business associate agreement. Even if that is not the case, CaptionCall is not receiving patient information or providing service “on behalf of” that provider, nor is it providing services—such as accounting, administrative, or legal work—to the covered provider. Instead, CaptionCall is receiving patient information in order to provide relay services to the patient. Thus, no business associate agreement is required solely because CaptionCall receives a certification from a covered provider.
 
 
 
Standard Character Mark – Trademark

Serial Number: 77878980
Registration Number: 4140422

Design Mark – Spiral Mark

Serial Number: 77875706
Registration Number: 3920903

Standard Character Mark – Service Mark

Serial Number: 77092309
Registration Number: 3525999

SilkScroll – Service Mark

Serial Number: 85612500
Registration Number: 4506008

Life is Calling – Trademark and Service Mark

Serial Number: 77875712
Registration Number: 3932140

VoIP calls to 911 may be limited or unavailable in scenarios that include but are not limited to the following:

  1. During a power outage or when your broadband Internet service or wireless service is unavailable or interrupted
  2. Cancelled, suspended, or terminated broadband internet service or wireless service OR cancelled, suspended, restricted, or terminated use of the CaptionCall mobile application or service.
  3. A software, mobile device, or tablet malfunction or an uncharged or dead handset battery.

CaptionCall cannot determine your location automatically when you dial 911.

  1. Some 911 call centers do not accept automatic location information of any kind. If you reach a Public Safety Answering Point that offers only basic 911, you must be prepared to provide your location to the call taker.
  2. Some 911 call centers provide enhanced 911 service, which allows them to obtain location and call-back information for 911 call takers automatically. Because CaptionCall cannot determine your actual location, it will provide your registered Emergency Calling Service address to these call centers. If you call 911 using the CaptionCall phone and your actual location is different from your registered Emergency Calling Address (for example, in the event of a move), you will need to provide your current location to the emergency personnel. Otherwise, any required emergency services will be delayed or unavailable.

 

CaptionCall has provided you with a warning label advising you of these limitations. Please place the label on your CaptionCall phone or near the area of your home where you typically use CaptionCall.

To verify or change your Emergency Calling Service address, please call 1-877-557-2227.

I acknowledge I am aware of and understand these limitations.

CaptionCall is easy to use and requires no technological know-how on your end. The service works a lot like closed-caption television. It uses the most advanced voice recognition technology and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.

 

Download the PDF Form

CaptionCall products and services may be protected by any or all of the following patents:

57T Devices67T DevicesMobile AppSystems/OperationsRouter
USD777188S1USD778870S1US9614973B1US9628596B1US10015312B1
USD777183S1USD777190S1US9336689B2US9614973B1 
USD777182S1USD777189S1US9258415B1US9525830B1 
USD725623S1USD777188S1US9197745B1US9497315B1 
US9563418B1USD777183S1US8379801B2US9380150B1 
US9503569B1USD777182S1USD795276S1US9374536B1 
US9503568B1USD775654S1US9787831B1US9357064B1 
US9479650B1USD775653S1USD799529S1US9247052B1 
US9380150B1USD739372S1USD802618S1US8379801B2 
US9336689B2US9622052B1US10063530B1US9674351B1 
US9258415B1US9614973B1US10186170B1US9686404B1 
US9197745B1US9563418B1US10230842B2US9893938B1 
US9191493B2US9503569B1USD845343S1US9946842B1 
US8379801B2US9503568B1US10504519B1US10063530B1 
US9680979B1US9479650B1 US10085096B2 
US9679578B1US9380150B1 US10186170B1 
US9787831B1US9336689B2 US10504519B1 
USD799528S1US9258415B1   
USD799529S1US9197745B1   
US10186170B1US9191789B2   
US10230842B2US9191494B1   
USD847179S1US9191493B2   
US10504519B1US8379801B2   
US10523808B2US9680979B1   
 US9679578B1   
 US9686404B1   
 USD794596S1   
 USD795282S1   
 USD795912S1   
 US9787831B1   
 USD799528S1   
 USD799529S1   
 USD799537S1   
 USD799524S1   
 USD799525S1   
 USD799526S1   
 USD799538S1   
 USD800151S1   
 USD800155S1   
 USD800156S1   
 USD800157S1   
 USD803852S   
 USD803857S   
 USD807390S   
 USD812072S   
 US9917939B1   
 US9967813B1   
 US9992318B1   
 US10015312B1   
 US10063691B1   
 US10186170B1   
 US10230842B2   
 USD847179S1   
 US10284717B2   
 US10313502B2   
 US10504519B1   
 US10523808B2