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You can now use the same number for Sorenson VRS Customer Care no matter how you are calling — by videophone or voice phone. Use (866) 756-6729 to speak or sign with us for support.
What do you need to do?
If you added Customer Care to your Contacts by hand, please update it to (866) 756-6729. Your Sorenson endpoints will automatically update the built-in number for Customer Care.
Find Customer Care hours and more resources for your Sorenson VRS services and products on our Support page.
Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call.
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