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Sorenson Blog

Check out our articles and find insights into our mission, our services, and the communities we serve.
Driving Communication Innovation at the NYC Tenement Museum 

Driving Communication Innovation at the NYC Tenement Museum In the Lower East Side of New York City, a historic institution is transforming how it connects with visitors from all walks of life. The NYC Tenement Museum known for its historic depictions of immigrant life, uses language accessibility to ensure visitors can be fully immersed in […]

Signs You Might Be Losing Your Hearing 

Signs You Might Be Losing Your Hearing Worried your hearing might going? You’re not alone! Hearing loss impacts almost one-third (30.9%) of Americans over the age of 65 and around 60.7 million Americans as young as 12 years old.1,2 On top of that, there has been a dramatic rise in the global rates of hearing […]

The Benefits of Language Services for Neurodivergent Individuals and People with Aphasia 

The Benefits of Language Services for Neurodivergent Individuals and People with Aphasia Communication, the cornerstone of inclusion, can pose distinct hurdles for neurodivergent individuals and people with aphasia, a language disorder that results from a stroke or brain injury. In fact, neurodiverse individuals comprise 15-20% of the population, meaning many employees lack the language and […]

Accessibility in Sports: Building Economic Power and Innovation for Enterprise 

Accessibility in Sports: Building Economic Power and Innovation for Enterprise The love of sports transcends cultures and countries. Chances are you know a sports fanatic, or you are one yourself. The collective experience of enjoying a sporting event is palpable, and we revel in the athletic competition and the spectacle. However, the universal love […]

Deaf Entrepreneurship: What Enterprises Can Learn from Deaf Businesses About Accessibility and Innovation 

Deaf Entrepreneurship: What Enterprises Can Learn from Deaf Businesses About Accessibility and Innovation Deaf-owned businesses have been at the forefront of implementing communication technologies and inclusive practices, often out of necessity. These adaptations have not only allowed them to thrive as successful business owners but they have also created accessibility models that can benefit other […]

Affordable Internet Services and Connectivity Solutions  

Affordable Internet Services and Connectivity Solutions as Alternatives to the Affordable Connectivity Program Benefit Why affordable internet services are so important The Affordable Connectivity Program (ACP) expired June 1, 2024, leaving 23 million households without access to affordable internet services. So, we’ll point you to some alternative options for affordable home internet and mobile data […]

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CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: sorenson.com/legal.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling (866) 756-6729. To learn how to update on your device visit https://sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit https://sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call.

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