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About Sorenson Communications

As the leading language services provider, Sorenson combines innovative, patented technology with world-class sign language interpreters to deliver clear, seamless communication for Deaf, DeafBlind, and Hard of hearing communities. The company offers a portfolio of solutions that includes Video Relay Service (VRS), VRS for Zoom, and the Lumina Video Phone. For people who are Hard of hearing, CaptionCall provides the clarity and confidence to stay connected. Sorenson’s business solutions include Video Remote Interpreting (VRI), On-Demand VRI, on-site interpreting, and Sorenson Forum, helps enterprises make communication more accessible for employees and customers. Sorenson’s AI Sign Language Translation capabilities enable real-time, communication between users of sign languages and users of spoken languages in everyday interactions where an interpreter may not be available and it makes sign language access available in more places and moments. Each year, Sorenson enables hundreds of millions of conversations for our customers’ unique communication needs. Sorenson is a portfolio company of Ariel Alternatives and is committed to operating responsibly by actively managing and reducing its environmental impact.

To learn more, visit sorenson.com or es.sorenson.com.

A Billion Conversations and Counting: Sorenson Communications Marks Major Milestones in Accessible Communication

Sorenson Reaches One Billion Conversations as Access and Usage Hit New Highs for the Deaf, DeafBlind, and Hard of hearing Communities

Salt Lake City, UT — March 25, 2026 — Sorenson Communications announced today that it has facilitated more than one billion conversations to date. The historic milestone underscores Sorenson’s longstanding commitment to expanding communication access for Deaf, DeafBlind, and Hard of hearing communities. Today, Sorenson’s services operate at national scale, delivering reliability, innovation, and measurable impact across the United States.

Since 2022, Sorenson’s customer engagement has extended well beyond technology. Outreach teams have completed more than one million residential visits and individual touchpoints, connecting users with the right solutions and support. Sorenson’s customer care organization has also helped deliver best-in-class services, handling more than three million support calls since 2022, including outbound calls that reflect Sorenson’s commitment to proactive, personal support and high-quality accessible communication.

“These milestones represent far more than numbers,” said Paget Alves, CEO of Sorenson. “They reflect real people, real connections, and our unwavering purpose: breaking down communication barriers for Deaf, DeafBlind, and Hard of hearing people everywhere.”

As Sorenson continues to grow, the company remains focused on innovation, community partnership, and service excellence, because accessible communication for Deaf, DeafBlind, and Hard of Hearing people is not optional; it’s essential.

View this announcement in ASL

Press Contact:

Ann Norman

About Sorenson

As the leading language services provider, Sorenson Communications combines innovative, patented technology with world-class sign language interpreters to deliver clear, seamless communication for Deaf, DeafBlind, and Hard of hearing communities. The company offers a portfolio of solutions that includes Video Relay Service (VRS), VRS for Zoom, and the Lumina Video Phone. For people who are Hard of hearing, CaptionCall provides the clarity and confidence to stay connected. Sorenson’s business solutions include Video Remote Interpreting (VRI), On-Demand VRI, on-site interpreting, and Sorenson Forum, helping enterprises make communication more accessible for employees and customers. Each year, Sorenson enables hundreds of millions of conversations with tools designed for customers’ unique communication needs. Sorenson is a portfolio company of Ariel Alternatives and is committed to operating responsibly by actively managing and reducing its environmental impact.

To learn more, visit sorenson.com or es.sorenson.com.

Sorenson Communications Interpreter Academy Ignites 2025 With Breakthrough Growth, Innovation and Impact

Sorenson Interpreter Academy Delivers a Breakthrough Year of Growth and Innovation in 2025

Salt Lake City, UT — February 24, 2026 — Sorenson Communications’ Interpreter Academy marked a milestone year in 2025. The Sorenson Interpreter Academy (SIA) delivered unprecedented levels of no-cost, high-quality professional development to their team of ASL interpreters throughout the US and Canada. Through a robust portfolio of training initiatives serving Sorenson interpreters, the Interpreter Academy strengthened skills, confidence, and service quality across ASL interpreting environments.

In 2025, approximately 5,000 interpreters participated in SIA programming, engaging in nearly 41,000 hours of instruction across more than 1,100 sessions at no cost to interpreters. These efforts underscore Sorenson’s continued investment in interpreter excellence, accessibility, and customer experience.

“Sorenson is committed to advancing the interpreting profession by investing in people, innovation, and access to high-quality education and professional development,” said Paget Alves, CEO of Sorenson Communications. “We have the best ASL Interpreters in the industry, and we are proud of the service they deliver to the Deaf and DeafBlind communities we serve.”

Throughout the year, SIA launched and expanded several innovative projects designed to meet interpreters at every stage of their professional journey. New training Practice Labs were introduced with excellent results, and over 1,000 interpreters participated across 87 sessions. SIA Practice Labs are interactive 1-hour remote sessions designed to help interpreters master targeted skills through real-time simulation and collaborative problem-solving. Moving away from traditional lecture-based formats, these specialized sessions provide essential “hands-up” experience for immediate professional integration.

In 2025, SIA’s Continuing Education program expanded its offerings through coordinated, series-based learning modules that combined training, practice, individualized coaching, and group mentoring. These integrated experiences strengthened skill development, professional confidence, certification readiness, and overall service quality. Through the Interpreter Professional Pathways (IPP) program, SIA supported interpreters in states requiring licensure by providing targeted training tracks that build the skills and knowledge necessary to achieve certification.

“The impact we saw in 2025 reflects our dedication to empowering interpreters and elevating the experiences of the Deaf, DeafBlind and Hard-of-hearing communities we serve,” said Laura Jones, Head of Operations at Sorenson Communications. “I am excited to continue investments that expand training and professional development opportunities that showcase our commitment to providing the best support for Sorenson’s valued interpreting team.”

As the leading VRS company, Sorenson continues to drive the ASL interpreting industry forward by advancing professional standards that help Sorenson’s interpreters deliver the highest quality interpreting services. In 2026, SIA remains focused on expanding opportunities, strengthening partnerships, and continuing to deliver meaningful, no-cost learning experiences that support interpreter growth and excellence. With the industry’s largest and most capable interpreter workforce, Sorenson continues its commitment to providing accessible communication for Deaf, DeafBlind, and Hard-of-Hearing individuals.

View this announcement in ASL

Press Contact:

Ann Norman
[email protected]

About Sorenson

As the leading language-services provider, Sorenson integrates patented technology with professional sign language interpreters to ensure the highest quality, functionally equivalent communication for the Deaf, DeafBlind, and Hard of Hearing communities we serve. Our product portfolio for individuals includes CaptionCall, Video Relay Service (VRS), VRS for Zoom and Lumina Video Phone, and our Enterprise solutions for businesses includes Video Remote Interpreting (VRI), On-demand VRI and on-site interpreting. Sorenson enables and facilitates over 140 million conversations annually. Sorenson is a portfolio company of Ariel Alternatives, and we endeavor to manage and minimize our environmental impact. To learn more, visit sorenson.com or es.sorenson.com.

Clint Slusher Joins Sorenson Communications as Chief Financial Officer

Veteran Operating and Finance Executive Clint Slusher Brings Three Decades of Growth, Transformation, and Financial Leadership to Sorenson Communications

Salt Lake City, UT — January 21, 2026 — Clint Slusher, a seasoned finance executive with more than 30 years of experience leading large-scale business units and high-growth private-equity backed companies, has been appointed Chief Financial Officer (CFO) at Sorenson Communications. With this appointment, Clint continues to be recognized for his ability to build, scale, and transform organizations for sustained, profitable growth.

Before joining Sorenson, Clint held senior leadership roles across high-growth and large-scale organizations, most recently as CFO and Head of Human Resources at Mercury Broadband. Prior to that, he spent more than a decade at Sprint in senior executive roles. Clint is known for guiding complex businesses through periods of transformation, overseeing enterprise-wide operations, and driving initiatives that improve performance, profitability, and long-term growth.

“Clint brings a rare combination of operational discipline, financial rigor, and people-first leadership,” said Paget Alves, CEO of Sorenson Communications. “He has an exceptional ability to scale organizations responsibly while maintaining clear visibility into performance, risk, and long-term value creation. His experience leading complex, innovative businesses makes him an invaluable leader as we continue to grow and invest in the future.”

Clint holds a BA in Economics and MBA in Finance from the University of Missouri and is a graduate of Duke’s Executive Leadership Program.

With a career defined by disciplined execution, data-driven decision-making, and talent development, at Sorenson, Clint will help the company navigate complexity, scale responsibly, and deliver sustainable operational and financial performance.

View this announcement in ASL

Press Contact:

Ann Norman

About Sorenson

Sorenson Appoints Kaj van de Loo as General Manager of Advanced Sign Technology

Sorenson Strengthens Commitment to AI-Powered, Functionally Equivalent Accessibility Communications with Appointment of Kaj van de Loo

Salt Lake City, UT — December 9, 2025 — Sorenson announced today that Kaj van de Loo has joined the company as General Manager of Advanced Sign Technology (AST), reporting directly to CEO Paget Alves.

Advanced Sign-language Technology (AST) is a state-of-the-art artificial intelligence platform that combines computer vision, machine learning, and natural language processing to recognize, interpret, and generate sign language in real time. By leveraging AI-driven algorithms and adaptive models, AST delivers highly accurate, context-aware communication solutions that bridge the gap between Deaf individuals and hearing communities. Sorenson’s commitment to AST reinforces the company’s mission to break down language barriers, enhance communication accessibility, and ensure functionally equivalent interactions in both personal and professional settings.

Kaj brings decades of experience driving product innovation, operational transformation, and Artificial Intelligence (AI) adoption across global enterprise software organizations. He joins Sorenson from his consulting and advisory practice, where he partnered with enterprise SaaS companies and their investors to advance product strategy, modernize technical architectures, and align organizations around AI-enabled business outcomes. His work consistently aided companies embed AI into core products and improve performance across all operational functions.

Before launching his advisory practice, Kaj held key executive roles at UserTesting, where he was Chief Product and Technology Officer and Chief Innovation Officer. During his tenure there, he led a comprehensive multi-year transformation of the company’s product and technology organizations. Kaj introduced a modern product strategy, elevated global product and engineering capabilities, and championed the strategic value of UserTesting’s data. These efforts resulted in the creation of a dedicated data and machine learning platform, and the launch of Machine Learning, AI, and Large Language Models (LLM) powered features.

Prior to that, Kaj held senior leadership roles at SAP, Oracle, and several high-growth startups, earning recognition as a top technology leader who builds high-performing global teams, leads major transformations and delivers impactful products.

“Kaj brings the perfect blend of strategic vision and hands on innovation to Sorenson,” said CEO Paget Alves. “His track record of building transformative technologies will help propel Sorenson’s AST into its next chapter of growth and impact. I am honored to welcome Kaj to Sorenson."

In his role as General Manager of AST at Sorenson, Kaj will lead the overall strategy for AST, product direction, and business execution as Sorenson accelerates its investment in advanced AI-powered sign language recognition and generation technologies as part of Sorenson’s continued mission to provide cutting edge, accessible communication for all.

View this announcement in ASL

Press Contact:

Ann Norman

About Sorenson

As the leading language-services provider, Sorenson integrates patented technology with professional sign language interpreters to ensure the highest quality functionally equivalent communication for the Deaf, DeafBlind, and Hard of Hearing communities we serve. Our product portfolio for individuals includes CaptionCall, Video Relay Service (VRS), VRS for Zoom and Lumina Video Phone, and our Enterprise solutions for businesses includes Video Remote Interpreting (VRI), On-demand VRI and on-site interpreting. Sorenson enables and facilitates over 140 million conversations annually. Sorenson is a portfolio company of Ariel Alternatives, and we endeavor to manage and minimize our environmental impact. To learn more, visit sorenson.com or es.sorenson.com.

20-year Industry Veteran Sign Language Interactions is Now Launching Sorenson Interpreting

SALT LAKE CITY – (March 28, 2023) Today, Sign Language Interactions (SLi) Limited, a Sorenson company in the United Kingdom, announced it is launching in England and Wales under Sorenson Interpreting, and later this year in Scotland and Northern Ireland, which will facilitate its mission to support human connections through in-person and video interpreting. The launch under the Sorenson brand marks two decades that SLi, SignVideo, and Sorenson have served the interpreting needs of Deaf and hearing people in the U.K. – with a combined 60 years of interpreting experience. In addition to service expansion, the company will continue to provide Video Relay Service (VRS) and community interpreting across the U.K. “Our mission-driven values of accessibility and impact that the Sorenson brand represents inspire us to deliver crucial language services to all customers everywhere, including England and Wales,” said Jorge Rodriguez, CEO of Sorenson, the leading provider of British Sign Language (BSL) services in the United Kingdom and the leading provider of language services for Deaf, hard-of-hearing, and hearing communities in the United States. “This commitment infuses the entire Sorenson organization. We are thrilled to now offer our services in the U.K. under the Sorenson brand. Together, we will continue to remove language barriers.” In November, SLi announced its transition to the Sorenson brand, which was refreshed last summer to reflect the global need for human connection and the network of communication services the company offers. SignVideo will now operate as SignVideo by Sorenson. “Our brand refresh journey has been exciting, rigorous, and thorough. We have met with many teams, researched our customers and our products, and carved out the identity of our company,” said Sorenson CMO Camila Casale. “What we have created is a stunning visual brand that will take Sorenson to the next level. We are ready to promote our bold new brand in the U.K. and to the rest of the world as we Connect Beyond Words.”

Prior to the Sorenson rebrand and during the previous twenty years, SLi and SignVideo helped pioneer the development and delivery of instant British Sign Language (BSL) and Irish Sign Language (ISL) video interpreting across the U.K. and provided face-to-face interpreting in Scotland and Northern Ireland. Their combined advocacy advanced BSL/English interpreting and led to even greater standards of service delivery and access to communication between Deaf and hearing people. This same dedication remains intact now with the transition to the Sorenson name.

Sorenson Interpreting can be booked through the new Sorenson U.K. website with bookings beginning April 3, 2023, at www.sorenson.co.uk

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Sorenson press contacts

U.K.

Semhar Beyene Director of Marketing Sorenson U.K. (044) 3333-447-712 [email protected]

About Sorenson

Sorenson is one of the world’s leading language services providers, combining patented technology with human-centric solutions. We strive to increase accessibility through communication solutions for all. We provide call captioning and video relay services, video remote and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Our company impact extends beyond the 140 million conversations we facilitate annually— Sorenson improves lives through interpreted emergency and health services. Sorenson is a portfolio company of Ariel Alternatives, and we strive to manage and minimize our environmental impact. To learn more, visit sorenson.com.

Sorenson press contacts

U.S.

Nathaniel Free Senior Manager of PR & Brand Sorenson +1 (801) 287-9400 [email protected]

Sorenson Earns Coveted Spot on Newsweek’s List of “America’s Greatest Workplaces in 2025”

Prestigious national workplace ranking highlights Sorenson’s innovation-driven leadership in employee satisfaction, workplace culture and technology SALT LAKE CITY – (September 3, 2025) – Sorenson, the global leader in accessible communication services for Deaf and hard-of-hearing communities, and one of the world’s largest employers of sign language interpreters and Deaf people today announced it has been recognized by Newsweek as one of America’s Greatest Workplaces in 2025. This honor reflects Sorenson’s strong performance across key indicators of workplace satisfaction, including compensation practices, work-life balance, employee satisfaction, and technology innovation. “Our people are the core of everything we do at Sorenson, and this recognition affirms the culture Sorenson has worked hard to build. “It’s especially meaningful to be recognized as a top U.S. employer since we are America’s largest employer of sign language interpreters.” said Paget Alves, CEO of Sorenson. “We collaborate closely with our interpreters and Deaf employees to continuously enhance the tools that support and empower them to excel, because when their tools evolve, so does their ability to lead the world in what they do best.” As the largest employer of sign language interpreters and one of the top employers of Deaf professionals in the U.S., Sorenson continues to set the standard for employment practices. In 2024 alone, the company provided more than 30,000 hours of professional development for interpreters and conducted over 700 employee training sessions across 120 topics. Sorenson champions career advancement through peer support networks and mentorship initiatives. The company also offers its employees a robust wellness program covering both physical and mental health services that include things like EAP resources for vicarious trauma counseling, spa services and reimbursements for specialized, ergonomic office furniture that helps interpreters maintain their physical health. In addition to America’s Greatest Workplace recognition, Sorenson has been named to four more sub-categories by Newsweek, including:

Newsweek’s awards, powered by the independent research firm Plant-A Insights, is based on a rigorous evaluation of more than 4.9 million employee reviews and over 400,000 confidential interviews. U.S. companies were assessed on over 15 key performance indicators including compensation, professional development, corporate values, and transparency. Employers engaged in unfair workplace practices were automatically disqualified from inclusion on any list. To learn more about Sorenson’s career opportunities and inclusive workplace culture, visit https://sorenson.com/company/careers/.

View Announcement in ASL

About Sorenson

Sorenson is one of the world’s leading language services providers, combining patented technology with human-centric solutions. We strive to increase accessibility through communication solutions for all. We provide call captioning and video relay services, video remote and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Our company impact extends beyond the 140 million conversations we facilitate annually— Sorenson improves lives through interpreted emergency and health services. Sorenson is a portfolio company of Ariel Alternatives, and we strive to manage and minimize our environmental impact. To learn more, visit sorenson.com or es.sorenson.com.

Sorenson press contacts

U.S.

Ann Norman Dir of Government Affairs & Public Relations +1 (801) 317‑7789 [email protected]

Sorenson Welcomes Pipier Bewlay as Chief Human Resources Officer

Available in Spanish

Pipier Bewlay Joins the Sorenson community as CHRO, advancing a people-first culture in Accessibility Technology

SALT LAKE CITY – (July 29, 2025) – Sorenson Communications, a leader in inclusive communication services for the Deaf and hard-of-hearing communities, is pleased to announce the appointment of Pipier Bewlay as the company’s new Chief Human Resources Officer (CHRO). With decades in entrepreneurial leadership and human resources executive experience, Pipier Bewlay brings a strong record of building inclusive and productive workplaces. Pipier has the unique ability to align workplace cultures with business goals, lead and manage large teams with complex needs, and develop HR strategies that serve both the company and its employees. Prior to joining Sorenson, Bewlay held senior HR roles at Bridge Investment Group Holdings, Inc. and Imagine Learning, Inc. where she was instrumental in M&A, reducing spending through thoughtful consolidations, facilitating operational efficiency, and maintaining employee engagement. “Pipier is a visionary leader who brings expansive expertise and passion for people-first leadership,” said Paget Alves – CEO of Sorenson Communications. “Her commitment to fostering inclusive and effective work environments aligns perfectly with our mission to connect and enrich communication for the Deaf and Hard of hearing communities we serve. I am beyond thrilled to welcome her to our executive team.” Her appointment underscores Sorenson’s continued investment in its employees, and its commitment to being an employer of choice in the accessibility and technology sectors.

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About Sorenson

Sorenson press contacts

U.S.

Ann Norman Dir of Government Affairs & Public Relations +1 (801) 317‑7789 [email protected]

New Sorenson CEO Outlines 2025 Growth Strategy

Expand product portfolio for Deaf people, diversify through one-to-many language translation services, invest in AI-driven technology for automated sign language translation

SALT LAKE CITY – (Jan. 28, 2025) Sorenson, the no. 1 global provider of communications solutions for the Deaf and hard-of-hearing and one of the largest language translation companies, today announced the company’s growth strategy for 2025. Paget L. Alves, who was named CEO in December 2024, summarized the company’s top three growth strategies: 1) expand Sorenson’s product portfolio for the Deaf and hard-of-hearing 2) diversify its business to deliver one-to-many language translation services and 3) invest in AI-driven technology to develop automated sign language translation. “In keeping with our long history of introducing transformative technology, today, through the acquisitions of OmniBridge and Hand Talk, we are combining two elements of the AI-technology puzzle required to make automated sign language translation a reality,” said Alves. “We will fill a significant gap for Deaf people by giving them access to tools and applications that enable them to communicate no matter the time of day or location. Simultaneously, we are diversifying our translation services portfolio by offering one-to-many language services that can instantly translate a single speaker into many languages to enable multi-lingual and multi-national demand from corporations, universities, conferences and large gatherings.” These investments strengthen Sorenson’s position as the no. 1 communications solutions provider to the Deaf and hard-of-hearing, while establishing the company as a leader in both AI-driven automated sign language and innovative language translation technology. Like all people, the Deaf community requires access to real-time communications 24/7. Sorenson is the leading provider of Video Relay Services (VRS) for the Deaf and the largest private employer of sign language interpreters. Sorenson’s mission in the provision of VRS is to create true functional equivalence for Deaf and hard-of-hearing communities when it comes to communications. The logistical and economic realities of providing these services 24/7 and in all life circumstances creates limitations. Accordingly, Sorenson’s goal in leveraging AI-driven technology is to bridge those limitations to drive true functional equivalence for users of its services at all hours, times and locations. “As a Deaf person and senior executive at Sorenson, I see firsthand the unprecedented opportunities to advance the services we deliver to our communities,” said Wendy Adams, Chief Relationship Officer at Sorenson. “Our Deaf and hard-of-hearing customers, employees and partners provide essential feedback that helps us to constantly evolve by addressing the issues they are facing. Our community faces several unmet needs ranging from emergencies when VRS is unavailable to downtime in between live interpreter access. These next-generation AI investments address the economic impossibilities of providing live interpreter services 24-hours a day and will improve our customers’ quality of life and their communications experience.” A major focus for Alves is to continue a long-established track record in which Sorenson is a preferred employer that sets the standard for the communications industry. Sorenson is the largest private employer of sign language interpreters and a significant employer of Deaf professionals and the Children of Deaf Adults (coda). The company continually invests in the tools and platforms that enable its sign language interpreters to harness technology advances to generate ease and efficiency in a very demanding professional environment. Since its founding, Sorenson has been dedicated to the Deaf and hard-of-hearing communities. The company has an extensive track record of investing in new technologies to ensure that there is no technology divide for its customers. The VRS industry was enabled by Sorenson’s invention of the videophone. Sorenson will continue its tradition of responsible development of innovative products and services. The company is committed to leveraging AI-driven technologies that responsibly serve its customers, employees and lead in the market.

Announcement in ASL

Announcement in BSL

FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling +1 (866) 756-6729. To learn how to update on your device visit sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: sorenson.com/legal. For information on toll-free numbering, please visit sorenson.com/vrs/toll-free-numbers/

About Sorenson

Sorenson press contacts

U.S.

Ann Norman Dir of Government Affairs & Public Relations +1 (801) 317‑7789 [email protected]

Sorenson Acquires OmniBridge and Hand Talk to Develop Automated Sign Language Translation Capabilities