Sound Off Project: Resources for Service Members with Hearing Loss

If you are or were in the armed forces and now find yourself in a battle against hearing loss, you aren't in this fight alone.

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Combating Veteran hearing loss

The Sound Off Project (SOP) arose from the experiences of millions of Veterans and service members with hearing loss. The SOP offers no-cost captioning services and connection with fellow Veterans also fighting hearing loss.

Get phone captioning for military

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Complete this form to request no-cost call captioning for military personnel and Veterans, including a CaptionCall phone for CaptionCall no-cost captioning service.

You can also reach us at:

+1 (888) 309-9632

Resources

Services and resources for Veterans and service members with hearing loss

See services

Veterans Canteen Services (VCS) where you can meet up with fellow Veterans

How to use CaptionCall

May 12, 2023

Hearing loss due to military service: An interview with Audiologist Stephen DeMari

October 30, 2023

Hearing loss and mental health: Risks and resources for Veterans

Find your state’s Department of Veterans Affairs office

Don’t let your hearing loss stop you from connecting over the phone. Live, real-time phone call captioning for mobile or landline is available at no cost if you have hearing loss and need captions to use the phone.

CaptionCall for home

Get a landline phone with a large touchscreen that displays live text of your conversation, so you never miss a word.

CaptionCall Mobile app

On the go or don’t use a landline phone? CaptionCall Mobile lets you caption calls anywhere you take your smartphone.

The Veteran CaptionCall experience

Don’t let hearing loss keep you from connecting over the phone. CaptionCall puts clear, confident communication within your reach with real-time captioning and industry-leading accuracy.

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Don't miss a beat

Stay in the conversation with no pauses or mix-ups with easy-to-read captions displayed with no lag or delay.

Go back for key details

Review saved transcripts of captioned calls, so you never miss important details like dates or addresses.

Let it go to voicemail

CaptionCall will transcribe voicemail messages, so you don't have to worry about missing calls.

Keep your current number

Whether on a landline or your smartphone, CaptionCall lets you make and take calls with your existing phone number.

Veterans sound off about call captioning for military

Listen to fellow Veterans and service members with hearing loss share their experiences using CaptionCall

Tony L.

Air Force Paramedic, Gulf War

“My thought is that you provide a very good service for the Veteran community that’s (hard-of-hearing) to utilize, and I wish everybody knows about it.”

Benjamin N.

Chaplain, DAV Maryland

“CaptionCall has been remarkable in helping others to communicate.”

Carol B.

Vietnam Veterans of America, Chapter 301

“I love it. My sister-in-law, she’s hard-of-hearing, but she reads her CaptionCall closed captions, and it helps her.”

Ira W

DAV Chapter 17, Indiana

“Well, I just got my CaptionCall about a month ago, and what a change it has been in my life just that fast.”

Tim C.

Vietnam Veterans of America

“I can understand calls clearly, I can read clearly, and it works great. I’m 100% endorsement of it.”

Sean H.

Vietnam Veterans of America

“I ordered CaptionCall last year after the Vietnam Veteran convention, and it has been a marvelous experience.”

Tawanna J.

US Army

“The best thing about it is the customer service is excellent.”

“I didn’t realize how many words I was missing in day-to-day conversations until my wife pushed me to try CaptionCall. Now, I can understand what my grandchildren are saying, instead of smiling and nodding blankly.”

Ron

Vietnam Veteran

“Not sure what I would have done without access to CaptionCall during the pandemic. Shifting to telehealth and remote work highlighted my need for captioning services. The install was quick and easy, and it’s so easy to use.”

Dani

Gulf War Veteran

“I love it. I’m 93 with only 6% hearing in one ear and 30% in the other. I have had a very hard time talking to anyone, especially when they talk too fast. This is a very helpful communication tool and I’m so thankful to have the use of it. I quite likely lost most of my hearing as a result of mortar and artillery shells landing near me in WWII.”

Joe

WWII Veteran

Veteran events

Find the Sound Off Project at upcoming events in your area to learn more about resources available for Veterans and service members with hearing loss.

HLAA Convention

June 12, 2025 , Indianapolis, IN

HLAA’s annual convention is the largest national gathering around hearing loss and resources to treat and overcome it.

In-person

Mission Possible Veterans Symposium

May 17, 2025 , Appleton, WI

Find our team at your VA Canteen to learn about the Sound Off Project and no-cost phone captioning from CaptionCall.

In-person

Sorenson at DeafNation 2025

Sorenson at DeafNation 2025Are you coming to DeafNation this spring? We’ll be there! Come watch us on the main stage and visit our booth to chat, enter raffles, get Sorenson swag, and see what’s new.See when and whereEventsHang out with the Sorenson team at DeafNationSee upcoming cities Play Sorenson Express PasswordCome to the main stage […]

Event Help

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Help fight Veteran hearing loss

As a VA audiologist or hearing health care provider, you have an important role in the Sound Off Project. Help eligible Veterans and service members get no-cost call captioning by referring them for CaptionCall.

Join the mission

Get started with no-cost captioning

Make and take phone calls with confidence again with CaptionCall’s convenient and reliable phone captioning service.

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Sound Off Project: Resources for Service Members with Hearing Loss