Register to Use Sorenson VRS Abroad

VRS travel details to know

To comply with FCC regulations, Sorenson VRS customers who intend to travel outside the United States and require access to Video Relay Service (VRS) must pre-register their travel dates, the phone number they plan to use, and specify the regions they plan to visit.

While you are traveling outside the United States, the FCC allows only international VRS calls that are placed from the country you are traveling in to the United States. (For example, Spain to the U.S.) Also, the FCC does not permit you to make a call from a non-U.S. location to another non-U.S. location using your VRS phone number. (For example, Barcelona, Spain to another location in Barcelona, Spain.) 

Please fill out the Sorenson VRS International Travel Waiver form below at least one day before making VRS calls while abroad. 

If your return date on the registration form exceeds one year (365 days) from your departure date, Sorenson will authorize travel for the first year only. To request an extension beyond the one-year international travel period, you need to request approval from the FCC. Fill out the FCC’s VRS International Travel Waiver form. The FCC will notify us when it has been approved. 

NOTE: If you make a VRS call outside the United States before using the form below to pre-register with Sorenson VRS, you need to fill out the form at the link above. Once we’ve received approval from the FCC, we will email you to let you know you can make international calls.