CaptionCall Home Phone Service

The CaptionCall captioning service and telephone allows you to hear and read what the other person is saying so you can better understand the conversation, with a number of features to make phone calls easier. 

CaptionCall Home Phone Service

Our latest and greatest captioning telephone allows you to read your conversations in big, clear text. We’ve also included several features to make your phone calls more convenient, but whether you choose to use all or none of them, you can count on instant, accurate captions so you don’t miss a word.

The CaptionCall service and phone make conversations clear again for people who have hearing loss and need captions to use the phone effectively.

CaptionCall Home Phone Features

Touchscreen display

Volume dial


Voice messages

Touchscreen display

Displays captions and allows you to interact directly with the phone interface

CaptionCall feature touchscreen animated GIF

Volume dial

Rotate to adjust both call volume and ringer volume. Dial light bar changes from green to amber to red as volume increases

CaptionCall feature volume animated GIF


Allows you to use the phone hands-free, either when you answer a call or when you’re already on a call with the handset

CaptionCall feature speakerphone animated GIF

Voice messages

You have the option to use the CaptionCall phone’s built-in answering machine, a standalone answering machine, or your provider’s voicemail service

CaptionCall feature voice messaging animated GIF

Benefits of the CaptionCall Phone


CaptionCall by sorenson man in purple sweater using phone

Find numbers easily

Touch the screen to dial recent calls or saved contacts

Follow the conversation

Patented SilkScroll tech smoothly advances your captions

Customize audio

Adjustable frequency and meets TIA-4953 amplification standards

Save your conversations

Look back at appointment times, directions, and important calls


CaptionCall home phone service can ease your personal and professional phone conversations 


Captioning for everyday phone use at home


Captions at your desk, whether it’s in the office or at home

Sorenson Scoops

CaptionCall by Sorenson logo

CaptionCall & Sorenson Merge

Sorenson launched its phone call captioning service in 2010 as CaptionCall, which has become the leader in the industry. In 2022, our global rebranding initiative kickstarted the transition to bring CaptionCall and Sorenson products and services together under one brand.

Understand the Change

Need Help? 

Support | User Guides | Outages | Videos 

Frequently Asked Questions

If you can’t find the answer to your question below or in the user guide, our excellent Customer Care team would be happy to help  

If you have qualified hearing loss to use our CaptionCall service, we’ll also provide a CaptionCall phone to you at no cost 

As long as you have either landline phone service, high speed internet, or a smartphone, we can connect you with a CaptionCall phone. CaptionCall offers two free installation service options: Red Carpet Service installation with in-person installation and hands-on training or self-guided installation with virtual trainer support. 

To use CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You’ll have to complete a self-certification and provide other mandatory registration information. 


CaptionCall uses the most advanced voice recognition technology, captioning agents, and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen. 


Yes, CaptionCall works with your current home phone number. You can also keep your current provider and plan. 

Yes, sort of. Sorenson has a mobile captioning app that provides the same instant, accurate captions on a mobile device, so you can take your call captioning service with you wherever you go. Just like CaptionCall by Sorenson, our Olelo by Sorenson mobile app  is available at no cost to qualified users.

Yes, in addition to adjusting the volume of your calls, you can also customize the CaptionCall phone to boost frequencies where you have the greatest hearing loss. To do this, leave the handset in the cradle, touch Settings on the screen, then touch Amplification to choose your preferences. You can find more information in the user guide. 

No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voice mail, and caller ID.

This will depend on the length of captions per call, but don’t worry: we give you enough space for months—even years—worth of calls. 

Get started with CaptionCall by Sorenson

If you need captions to use the phone because of your hearing loss, fill out the form to get our CaptionCall service and phone at no cost, you can also reach us at 833-691-1600

CaptionCall is available in the United States ONLY. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone remains the property of CaptionCall in order to provide ongoing support, service, and upgrades. ©2022 CaptionCall, LLC. All rights reserved. Patent information: CaptionCall and the spiral mark are registered trademarks of CaptionCall, LLC.