Staff Training: How to Discuss Call Captioning

Hearing health doesn’t start and stop in the exam room. Your patients interact with staff on the phone, at the front desk, and in the waiting room, so every person in your office can help identify if CaptionCall might be a good fit.

We’ve created a convenient reference guide with staff for talking points, including:

• discussing a patient's experience using the phone
• introducing CaptionCall and CaptionCall Mobile
• verifying eligibility

Click here to view the full guide

Even if your office has received guidance on how to approach call captioning with patients, you can use our guide for a quick refresh. For additional information, your local Sorenson account manager can help, or call us at +1 (877) 557‑2227.

Want to learn even more?

CaptionCall by Sorenson provides continuing education opportunities for audiologists, office staff, and other hearing health professionals. Our CEU courses keep your team up-to-date with the latest technologies, budding trends and techniques, and hearing health news.