-
VRS
-
CaptionCall
-
Enterprise
-
Provider
-
Resources
-
Company
Sorenson Uses Cookies
Cookies are small text files websites send to your browser to remember information about your visit. They make our site work properly and help with security. When you allow cookies, you will have the best experience on our site — you can use tools such as chatbot for support and access other relevant products and services.
How to Set Up an Outbound Voicemail Message
No Value (acf:field_669fe7fdb55ef)
Whether you’re out and about, not quick enough to get to the phone, or just simply don’t want to talk to whoever’s calling, some calls are going to go to voicemail. With CaptionCall, those messages get captioned just like regular phone calls, so missing or screening a call is nothing to worry about.
As with most voicemail systems, you have the option to record a unique outgoing greeting for your callers. And you can set the number of times your CaptionCall home phone rings before going to voicemail. Follow the step-by-step instructions below to customize your setup.
Related articles
Deaf Community
News
News and updates about Sorenson VRS products and features and the Deaf community
Hearing Health Providers News
Hearing loss news and trends for hearing health professionals
Hard-of-Hearing
News
News and updates about living well with hearing loss and getting the most out of CaptionCall and CaptionCall Mobile
No Value (acf:field_67911dacbb423)
Updating your outgoing greeting
Here’s how to customize your outgoing voicemail message on your CaptionCall phone:
- Touch Settings. Scroll to SYSTEM and touch Voice Messages.
- Make sure Built-in Answering System is selected at the top. At the bottom, select Greeting to see a drop-down menu and touch Custom Greeting.
- Touch the RECORD button and clearly state your greeting. Touch STOP when finished.
- To hear your greeting, touch PLAY. You can repeat step 3 to record again if you like.
- Touch the green Save checkmark in the top left to keep your greeting.
No Value (acf:field_67911d8bbb421)
Setting the number of rings before going to voicemail
You can also set the number of times the phone will ring before going to voicemail. By default, the CaptionCall phone rings 3 times before going to voicemail. You can change this to give yourself more time to answer.
- Touch Settings. Scroll to touch Voice Messages under the SYSTEM settings.
- Touch the – or + buttons to decrease or increase the number of rings. You can choose between 2 and 10 rings before a call goes to voicemail.
Want more CaptionCall how-to articles?
- How to get captioned voice messages on your CaptionCall phone or your own answering machine
- How to delete answering machine messages
- How to enable screen flashing alerts for incoming calls
- How to adjust your CaptionCall phone ringer
- How to add new and favorite contacts to your CaptionCall phone
- How to delete recent calls
- How to change your CaptionCall phone display
