CaptionCall for Home
Use the phone confidently — even with hearing loss — through a federally funded telephone captioning service. Get a no-cost closed caption phone for your home and enjoy calls again.
The caption telephone experience
Don’t let hearing loss keep you from enjoying phone calls. Clear, confident communication is within reach with CaptionCall — a no-cost service for people who need captions to use the phone because of hearing loss. Turn on call captions to read along with your phone calls in real time with instant captioning and reliable accuracy.
Keep up in conversation
Avoid mix-ups and misunderstandings with easy-to-read captions on a large screen.
Catch every detail
Save and review transcripts of captioned calls to confirm details like dates and addresses.
Let it ring
Don't worry about missed calls. Your caption telephone will transcribe voicemails.
Reach out effortlessly
Keep in touch with loved ones and important contacts with convenient Favorite Contacts.
How it works
How does CaptionCall for home work? It’s three simple steps
Make and take calls with friends and family using CaptionCall just like you use a regular home phone. The only difference is the captions.
1
Pick up the receiver or turn on the speaker, then dial a number or choose a saved contact.
2
Read along as the person’s words display on the screen in real time.
3
After the call, choose whether to save captions to review later.
Request a caption landline phone
Need to contact us about CaptionCall or CaptionCall Mobile? Complete this form or use the information shown here. If you need VRS or Enterprise, click the tabs directly above.
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Captioned phone service and the CaptionCall phone are no cost to individuals with hearing loss who need captions on the phone.
You can also sign up via phone by calling:
Testimonials
Real CaptionCall customers share their caption telephone experiences
Find out what users think of our telephone captioning service and the impact on their lives of getting a landline phone with captions.
"This is amazing to have both at home and on my cell phone. I can now do business and make regular calls with more ease and not just pretend to understand. I'm hard-of-hearing and always relied on my lip reading, but you can't do that on the phone."
Jennifer D.
CaptionCall customer
"I so appreciate my new phone. It has given me a better quality of life — still can’t believe it was (no-cost). Your service person was exceptional and the phone is so easy to use... And all of this because my hearing aid pro had the information in their office."
Eleanor
CaptionCall customer
“I can't say enough good things about CaptionCall. It has transformed the way I communicate with my family and friends. The customer service is top-notch. They really understand the needs of the deaf community.”
Elizabeth R.
CaptionCall customer
“To be able to talk to my long distanced friends/family member on the phone instead of texting/emailing all the time! Had several that cried when they heard my voice on the first time I called!...FINALLY! I am fiercely independent.”
Ruth
CaptionCall customer
“It helps me verify what I am hearing. Very important as I am a pediatrician. I am more confident and provide better care.”
Howard
CaptionCall customer
CaptionCall FAQs
Don’t see your question about captioned phone service here? Check our support page or contact our Customer Care team.
When I sign up for CaptionCall, is the caption phone no cost?
CaptionCall provides a landline caption telephone for hard-of-hearing or deaf individuals who need captions to communicate over the phone. Just like the telephone captioning service, Sorenson provides this phone at no cost.
What do I need to set up my CaptionCall phone?
As long as you have either a landline, high-speed internet, or a smartphone with a data plan, we can connect you with a CaptionCall phone. CaptionCall offers complimentary delivery and installation service. You can choose Red Carpet service with in-person installation and hands-on training or self-installation with help from a virtual trainer.
What are the qualifications to receive a CaptionCall home phone?
Anyone who qualifies for CaptionCall service can receive a CaptionCall phone to access their call captioning. To qualify for CaptionCall, you must have hearing loss that necessitates the use of captioned telephone service. You must complete a simple self-certification process and provide registration information the FCC requires.
How does the CaptionCall phone work?
CaptionCall’s telephone captioning service uses a combination of live captioning agents, the most advanced voice recognition technology, and a fast transcription process to display text captions of what a caller is saying as they’re saying it on a large, easy-to-read screen.
Can I use my current phone number for CaptionCall service?
Yes, CaptionCall works with your current home phone number. You can also keep your current home phone service provider and plan.
Can I amplify certain frequencies on my CaptionCall phone?
Yes, in addition to adjusting the volume of your calls, you can also customize the CaptionCall phone to boost frequencies where you have the greatest hearing loss.
To do this, leave the handset in the cradle, touch Settings on the screen, then touch Amplification to choose your preferences. You can find more information in the CaptionCall phone manual.
Does using CaptionCall impact my phone services?
No. CaptionCall works seamlessly with services from your provider, including call waiting, call forwarding, voicemail, and caller ID.
How many saved calls can a CaptionCall phone store?
This will depend on the length of captions per call, but don’t worry; we give you enough space for months — even years — worth of calls.
How can CaptionCall be no-cost?
CaptionCall is part of the federal government’s Internet Protocol Captioned Telephone Service (IP CTS) program, part of a mandate of the Americans with Disabilities Act (ADA) to ensure people with hearing loss have equal access to telephone calls.
The funding for the service comes from fees the FCC collects from telecommunications companies. The FCC uses that funding to reimburse each minute of captioning service Sorenson provides instead of customers paying for it out of pocket. This is why the service is only available to people with hearing loss who need captions to use the phone.
Get your caption telephone
Overcome your hearing loss and enjoy connecting over the phone again. Telephone captioning service is available at no cost if you need captions to use the phone because of your hearing loss.
CaptionCall Mobile app
Make and take calls from anywhere with real-time mobile captioning. Regain confidence and independence to handle calls on the go.
Sound Off Project
CaptionCall by Sorenson is proud to support our active military and Veterans with hearing loss. The Sound Off Project offers community, support, and no-cost call captioning for home and mobile.
