Sorenson Video Relay Service System Status
Sorenson VRS supports communication between Deaf and hearing people through ASL-interpreter phone calls.
If it seems that your VP or app is not working, try restarting your device. For any concerns about Sorenson’s service, please contact our Customer Care team at (866) 756-6729. (See our hours)
All services are currently running normally.
Emergency calling during a VRS outage
If you ever experience a service interruption and are unable to make a VRS call, we want you to be prepared. Here are three alternative options for placing an emergency call.
- Text-to-911 — Some emergency call centers now accept text messages. If you cannot make a call, you can text for help if your 911 center offers text-to-911 service. You can download a list of participating locations from the FCC website.
- Voice call to 911 — Dial 911 from a mobile phone or landline and don’t hang up. Be sure to call 911 from the location of the emergency. The emergency call center will recognize your call and send help.
- Use a TTY — Dial 911 from your TTY if you have one. Although an older communication device, a TTY remains a very reliable method for reaching emergency services.
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