Porting to Sorenson VRS
If you want to move your phone number to Sorenson from another VRS provider, let us help.
Upgrade to Sorenson VRS
Moving your videophone number from one VRS provider to another is called number porting. You can port your number to Sorenson any time. We’ll help!
Product range
Have your pick of devices with Sorenson VRS: videophone, computer, and mobile device.
Most interpreters
Keep your VRS wait time short with the most interpreters in the VRS industry.
Advanced features
You’ll have your favorites from our dozens of features designed just for you like myPhone, SignMail®, and Spanish features.
Outreach support
Get the live support you need from experienced Customer Care agents and local trainers.
How it works
Porting: 3 ways to switch
There are three easy ways to start the process of porting your number to Sorenson VRS.
1
Call Customer Care.
2
Fill out the form at the bottom of this page.
3
Send us a Letter of Authorization (LOA).
Letter of Authorization
Porting requires signing a Letter of Authorization form. To get a head start, download and complete the form, and email it to us as a digital file (pdf, gif, tif, jpg, or htm) at [email protected]
If you have a VRS number under the name of an enterprise, your account has a designated responsible person who must sign the LOA form.
An enterprise is a business, school, organization, government agency, etc.
Request a port to Sorenson
Fill out this form and we will contact you to start the porting process, which includes signing a LOA.
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Video Relay Service (VRS) is for those with a speech or hearing disability who communicate in ASL. For more information about FCC and other legal requirements, visit our legal page.
Questions? Call us at:
FAQs
If you have any questions about porting your number, you can email us at at [email protected] or call Customer Care.
What is porting?
Porting is the process of transferring your phone number from one VRS provider to another. When you port your number, you can continue using the same phone number even if you change your VRS provider. This way, your friends and family can still reach you at the same number!
How does porting work?
Once you decide to port a number, you will need to complete a Letter of Authorization (LOA) form. It will ask for information — such as your name, phone number, address — to confirm that the number you are porting belongs to you and no one else. We will work with you on this.
Once we receive your signed LOA, we will start the process to transfer your VRS number to Sorenson, which will take a few days. Once the port is complete, you will receive a message and your old number will work with Sorenson. You can continue making and receiving calls just as before.
Can I port any phone number?
You can usually port regular phone numbers for home phones or cell phones. However, some special numbers, such as certain business or toll-free numbers, might not be portable. You can only port a number within the United States.
If you port a voice number to Sorenson VRS, all calls to that number from a hearing person will go through Sorenson VRS. Also, if that number was a cell phone number, you will not be able to use that number for texting, and if you want to continue to use that cell phone you will need to get another number from your cell phone service provider.
Is there a cost to port a number from another VRS provider to Sorenson?
No, there is no cost to port a number from another VRS provider to Sorenson.
Need a Sorenson videophone?
If you do not already have a Sorenson VP, please fill out the signup form to request one.
CARE Package Program
Need equipment to use Sorenson VRS? Our CARE Package program can help you connect with a Sorenson VP or tablet.
Sorenson VRS for Zoom
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