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Sorenson Video Relay Services

At home, on-the-go, at school, or at work, Sorenson Video Relay Services (VRS) is here for you with Deaf-centric products and expert interpreting in English or Spanish.

Connect Beyond Words with Sorenson VRS

With Sorenson relay, you get the highest quality professional interpreters and innovative services, so you can focus on what matters most: connecting with others.

Sorenson’s convenient services enable you to make encrypted video relay calls anytime and anywhere, all while we keep your conversations private and safe. Whether it’s connecting with friends and family, reaching out to classmates or teachers, networking to land your dream job, using VRS at work, or even ordering takeout for dinner, Sorenson VRS is there for you.

We can take your calls faster because Sorenson has the largest interpreter workforce in the industry. Our highly skilled interpreters keep your conversations flowing naturally—in English or Spanish—and are a big part of why Sorenson is the leading Deaf relay service.

Sorenson Video Relay Services

Lumina Videophone (VP)

From the crystal-clear picture to the bright LightRing you can see across the room, you’ll love how Lumina takes your communication to a whole new level.

It’s an entirely new experience in Deaf-centric design—an evolution of our groundbreaking first videophone—that delivers customization and ease of use.

ntouch Apps

Get ntouch apps for your smartphone, tablet, or computer and enjoy the ultimate in flexibility and portability. You’ll always be connected, even when you’re on the go.
Video Relay Service apps


Using Wavello, you can see the interpreter and the reactions and body language of the person you’re talking with so you can make stronger connections. If you have Sorenson ntouch apps or a videophone, Wavello is conveniently built-in. Ask your hearing connections to download it for seamless communications. Check out Wavello »

Sorenson for Zoom

No more looking back and forth between your VP and your Zoom calls. Sorenson for Zoom is a first-of-its-kind solution to invite an interpreter directly to your meeting for full visibility on one screen. Sorenson for Zoom Details »

How it Works

Express yourself naturally with Sorenson VRS. Sorenson Relay makes primary-language communication easy and convenient between Deaf, hard-of-hearing, and hearing connections.

Try It Yourself »

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Frequently Asked Questions

If you can’t find an answer to your question here, check out our Support page.

No. Sorenson Video Relay and all other Video Relay Service providers are available at no cost to consumers.
All VRS companies are compensated through the same Telecommunications Relay Services (TRS) Fund established by the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). Sorenson receives compensation from the TRS Fund for the number of minutes interpreted for VRS calls.
You can use Sorenson Video Relay with all of our products. You can also use Sorenson Video Relay with products provided by other Video Relay Service providers.

Yes, you must have a Sorenson account to use Sorenson Video Relay. However, once you sign up for a Sorenson VRS number , you can make a call to a hearing person through Sorenson Video Relay using any product, even products from other VRS providers.

That’s a job for our fantastic Customer Care team. Reach out during business hours on a weekday, and they’ll be happy to get you started.


(866) 756-6729
Monday – Friday
7:00 a.m. – 6:00 p.m. MST
Saturday and Sunday


611 or (801) 386-8500
Monday – Friday
7:00 a.m. – 8:00 p.m. MST
8:00 a.m. – 4:30 p.m. MST

When you call 911 through VRS, we’ll move your call to the front of the line. When you tell the interpreter your emergency, they’ll ask your location so you can confirm you’re either at your home address or you’re away from home. They will relay information between you and the emergency services, staying on the line with you until you get help.

Yes! We created Zoom meeting with Sorenson Relay to walk you through how to get a Sorenson interpreter for your virtual meetings. 

Need help?

Turn to our helpful Sorenson VRS support team and they can provide you with on-the-spot help or tell you about outages.

Prefer to DIY? Click now to get our user guides and learn about international travel.

Register for a Sorenson Video Relay Account

Registration is required for any Sorenson Video Relay services.