Sorenson VRS®
At home, on-the-go, at school, or at work, you can get expert interpreting in English or Spanish on Deaf-centric products with Sorenson Video Relay Services (VRS).
Videophone
Get premium video relay service on the Lumina VP with high-quality video, better flashers, and secure calls.
Deaf-centric, purpose-built design just for you.
Software Products
Enjoy VRS with flexibility and portability.
Bring a Sorenson interpreter into Zoom meetings with you.
Get high-quality VRS on your computer at home or at work.
See the interpreter and the person you’re talking to.
Solutions
VRS Solutions for All Your Needs
Personal
Get Sorenson VRS on a videophone or your ntouch devices and tie them together with myPhone to answer anywhere.
Workplace
Experience easy communication with hearing colleagues, candidates, clients, and partners with workplace VRS solutions from Sorenson.
Minors
Under 18 and Deaf? No problem! Parents/guardians can register Deaf minors for a VRS account so they can communicate wherever they are.
DeafBlind
Our specialized DeafBlind VRS service enables you to communicate in ASL with your interpreter and get braille responses back to you.
Spanish
Communicate easily with your Spanish-speaking hearing family and friends with Sorenson’s ASL-to-Spanish interpreters.
Benefits
Why Sorenson is the leading VRS service
High quality interpreters
Our highly skilled interpreters keep your conversations flowing naturally in ASL and English or Spanish.
Largest VRS interpreter pool
Make your VRS calls faster with the largest interpreter workforce in the industry.
No-cost service 333
There is never any cost to you to use Sorenson Video Relay Services or products.
Use Sorenson anywhere
Bring VRS with you wherever you go: home, vacation, work, or just out doing errands.
Deaf-centric innovation
20+ years of products and services designed specifically for VRS and the Deaf community.
Safe and secure calls
Top-notch security and encryption to ensure all your calls and messages are protected.
Sign up for a Sorenson account
Need to contact us about VRS? Complete this form or use the information shown here. If you need CaptionCall or Enterprise, click the tabs directly above.
Get Sorenson VRS today. Fill out the form to register for your new account or add Sorenson products.
You can also sign up by phone or VP at:
Testimonials
Watch customer experiences with using Sorenson VRS and products
FAQs
If you have questions we haven’t answered here, check our support page or contact Customer Care.
Does it cost anything to use Sorenson Video Relay?
No. Sorenson Video Relay and all other Video Relay Service providers are available at no cost to consumers.
How is Video Relay Service (VRS) funded?
All VRS companies are compensated through the same Telecommunications Relay Services (TRS) Fund established by the Federal Communications Commission (FCC) under the Americans with Disabilities Act (ADA). Sorenson receives compensation from the TRS Fund for each minute of interpreting for VRS calls.
Can I use Sorenson VRS for Zoom calls?
Yes! We created a guide to Zoom meetings with Sorenson VRS to walk you through how to get a Sorenson interpreter in your virtual meetings.
What products can I use for Sorenson Video Relay?
You can use Sorenson Video Relay with all of our products. You can also use Sorenson Video Relay with products from other Video Relay Service providers.
To call Sorenson VRS on another provider’s videophone product, dial:
+1(866) 327-8877 (866-FAST-VRS) for ASL–English
+1(866) 987-7528 for ASL–Spanish
How do emergency 911 calls work through Sorenson Relay?
When you call 911 through VRS, we’ll move your call to the front of the line. When you tell the interpreter your emergency, they’ll ask your location so you can confirm you’re either at your home address or you’re away from home. They will relay information between you and the emergency services, staying on the line with you until you get help.
How do I set up a myPhone group?
That’s a job for our fantastic Customer Care team. Reach out during business hours on a weekday, and they’ll be happy to get you started.
Telephone
Monday – Friday
9:00 a.m. – 8:00 p.m. ET
Saturday and Sunday
Closed
Videophone
Monday – Friday
9:00 a.m. – 10:00 p.m. ET
Saturday
10:00 a.m. – 6:30 p.m. ET
Sunday
Closed
Do I need a Sorenson account to use Sorenson Video Relay?
Yes, you must have a Sorenson account to use Sorenson Video Relay. However, once you sign up for a Sorenson VRS number, you can make a call to a hearing person through Sorenson Video Relay using any product, even products from other VRS providers.
CARE Package Program
Need equipment to use Sorenson VRS? Our Care Package program can help you connect with a Sorenson VP or tablet.
CaptionCall by Sorenson
If you speak for yourself, you can also use CaptionCall no-cost caption phone service for real-time transcripts of phone calls.
