News and updates about Sorenson VRS products and features and the Deaf community
« Hearing Health Providers News
Hearing loss news and trends for hearing health professionals
News and updates about living well with hearing loss and getting the most out of CaptionCall and CaptionCall Mobile
News and resources for VA audiologists and Veteran service providers
Sometimes hearing loss can create feelings of isolation, but there are others out there who understand and share your experiences. Whether you are new to hearing loss or have used hearing aids for several years, hearing loss support groups have a lot to offer.
Some of the most positive aspects of these social circles include:
If you need support from us, you can check out our online user guides and video tutorials any time for help with your CaptionCall phone or service.
Our Customer Care team is also happy to lend an ear. You may contact us by phone at (877) 557-2227 or by email at [email protected] for CaptionCall and [email protected] for questions about CaptionCall Mobile.
Our U.S.-based support team is available during these hours:
Monday – Friday: 9 AM – 10 PM ET
Saturday – Sunday and holidays: 10 AM – 7 PM ET
Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call.
©2024 Sorenson Communications, LLC. All rights reserved.